diff --git a/lib/sessions/event/chat_status_customer.rb b/lib/sessions/event/chat_status_customer.rb index 8dc46d567..5fa937e22 100644 --- a/lib/sessions/event/chat_status_customer.rb +++ b/lib/sessions/event/chat_status_customer.rb @@ -17,6 +17,10 @@ class Sessions::Event::ChatStatusCustomer < Sessions::Event::ChatBase session_id = nil if @data['data']['session_id'] session_id = @data['data']['session_id'] + + # update recipients of existing sessions + chat_session = Chat::Session.find_by(session_id: session_id) + chat_session.add_recipient(@client_id, true) end { event: 'chat_status_customer', diff --git a/public/assets/chat/chat.coffee b/public/assets/chat/chat.coffee index aad552028..795d7e90d 100644 --- a/public/assets/chat/chat.coffee +++ b/public/assets/chat/chat.coffee @@ -148,6 +148,7 @@ do($ = window.jQuery, window) -> @show() @open() + @scrollToBottom() if unfinishedMessage @input.focus() @@ -256,7 +257,7 @@ do($ = window.jQuery, window) -> close: (event) => event.stopPropagation() if event - @ws.close() + #@ws.close() sessionStorage.removeItem 'sessionId' sessionStorage.removeItem 'unfinished_message' @@ -275,6 +276,8 @@ do($ = window.jQuery, window) -> @send 'chat_session_close', session_id: @sessionId + @setSessionId undefined + hide: -> @el.removeClass('zammad-chat-is-visible') @@ -433,7 +436,10 @@ do($ = window.jQuery, window) -> setSessionId: (id) => @sessionId = id - sessionStorage.setItem 'sessionId', id + if id is undefined + sessionStorage.removeItem 'sessionId' + else + sessionStorage.setItem 'sessionId', id onConnectionEstablished: (data) => # stop delay of initial queue position diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js index 920952687..c9753af49 100644 --- a/public/assets/chat/chat.js +++ b/public/assets/chat/chat.js @@ -47,9 +47,9 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); 'Compose your message...': 'Ihre Nachricht...', 'All colleges are busy.': 'Alle Kollegen sind belegt.', 'You are on waiting list position %s.': 'Sie sind in der Warteliste an der Position %s.', - '': '', - '': '', - '': '' + 'Start new conversation': 'Neue Konversation starten', + 'Since you didn\'t respond in the last %s your conversation with %s got closed.': 'Da sie in den letzten %s nichts geschrieben haben wurde ihre Konversation mit %s geschlossen.', + 'minutes': 'Minuten' }; ZammadChat.prototype.sessionId = void 0; @@ -113,7 +113,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); this.onSubmit = bind(this.onSubmit, this); this.onTypingEnd = bind(this.onTypingEnd, this); this.onInput = bind(this.onInput, this); - this.openSession = bind(this.openSession, this); + this.reopenSession = bind(this.reopenSession, this); this.onReady = bind(this.onReady, this); this.onWebSocketMessage = bind(this.onWebSocketMessage, this); this.send = bind(this.send, this); @@ -183,7 +183,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); this.onConnectionEstablished(pipe.data); break; case 'chat_session_queue': - this.onQueue(pipe.data); + this.onQueueScreen(pipe.data); break; case 'chat_session_closed': this.onSessionClosed(pipe.data); @@ -208,7 +208,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); break; case 'reconnect': this.log('debug', 'old messages', pipe.data.session); - this.openSession(pipe.data.session); + this.reopenSession(pipe.data); } } } @@ -220,12 +220,13 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); } }; - ZammadChat.prototype.openSession = function(session) { - var i, len, message, unfinishedMessage; + ZammadChat.prototype.reopenSession = function(data) { + var i, len, message, ref, unfinishedMessage; unfinishedMessage = sessionStorage.getItem('unfinished_message'); - for (i = 0, len = session.length; i < len; i++) { - message = session[i]; - console.log("message in session", message); + this.onConnectionEstablished(data); + ref = data.session; + for (i = 0, len = ref.length; i < len; i++) { + message = ref[i]; this.renderMessage({ message: message.content, id: message.id, @@ -237,6 +238,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); } this.show(); this.open(); + this.scrollToBottom(); if (unfinishedMessage) { return this.input.focus(); } @@ -322,7 +324,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); ZammadChat.prototype.open = function() { if (this.isOpen) { - return; + this.show(); } if (!this.sessionId) { this.showLoader(); @@ -349,7 +351,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); if (event) { event.stopPropagation(); } - this.ws.close(); sessionStorage.removeItem('sessionId'); sessionStorage.removeItem('unfinished_message'); return this.closeWindow(); @@ -367,9 +368,10 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); this.el.removeClass('zammad-chat-is-open'); this.disconnect(); this.isOpen = false; - return this.send('chat_session_close', { + this.send('chat_session_close', { session_id: this.sessionId }); + return this.setSessionId(void 0); }; ZammadChat.prototype.hide = function() { @@ -468,6 +470,7 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; ZammadChat.prototype.addStatus = function(status) { + this.maybeAddTimestamp(); this.el.find('.zammad-chat-body').append(this.view('status')({ status: status })); @@ -542,7 +545,11 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); ZammadChat.prototype.setSessionId = function(id) { this.sessionId = id; - return sessionStorage.setItem('sessionId', id); + if (id === void 0) { + return sessionStorage.removeItem('sessionId'); + } else { + return sessionStorage.setItem('sessionId', id); + } }; ZammadChat.prototype.onConnectionEstablished = function(data) { @@ -550,8 +557,12 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); clearTimeout(this.onInitialQueueDelayId); } this.inQueue = false; - this.agent = data.agent; - this.setSessionId(data.session_id); + if (data.agent) { + this.agent = data.agent; + } + if (data.session_id) { + this.setSessionId(data.session_id); + } this.el.find('.zammad-chat-agent').html(this.view('agent')({ agent: this.agent })); @@ -563,6 +574,14 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); return this.input.focus(); }; + ZammadChat.prototype.showTimeout = function() { + return this.el.find('.zammad-chat-body').html(this.view('timeout')({ + agent: this.agent.name, + delay: 10, + unit: this.T('minutes') + })); + }; + ZammadChat.prototype.showLoader = function() { return this.el.find('.zammad-chat-body').html(this.view('loader')()); }; @@ -580,6 +599,71 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }); })(window.jQuery, window); +if (!window.zammadChatTemplates) { + window.zammadChatTemplates = {}; +} +window.zammadChatTemplates["agent"] = function (__obj) { + if (!__obj) __obj = {}; + var __out = [], __capture = function(callback) { + var out = __out, result; + __out = []; + callback.call(this); + result = __out.join(''); + __out = out; + return __safe(result); + }, __sanitize = function(value) { + if (value && value.ecoSafe) { + return value; + } else if (typeof value !== 'undefined' && value != null) { + return __escape(value); + } else { + return ''; + } + }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; + __safe = __obj.safe = function(value) { + if (value && value.ecoSafe) { + return value; + } else { + if (!(typeof value !== 'undefined' && value != null)) value = ''; + var result = new String(value); + result.ecoSafe = true; + return result; + } + }; + if (!__escape) { + __escape = __obj.escape = function(value) { + return ('' + value) + .replace(/&/g, '&') + .replace(//g, '>') + .replace(/"/g, '"'); + }; + } + (function() { + (function() { + if (this.agent.avatar) { + __out.push('\n\n'); + } + + __out.push('\n\n '); + + __out.push(__sanitize(this.agent.name)); + + __out.push(' '); + + __out.push(this.agentPhrase); + + __out.push('\n'); + + }).call(this); + + }).call(__obj); + __obj.safe = __objSafe, __obj.escape = __escape; + return __out.join(''); +}; + /*! * ---------------------------------------------------------------------------- * "THE BEER-WARE LICENSE" (Revision 42): @@ -657,71 +741,6 @@ jQuery.fn.autoGrow = function(options) { }); }; -if (!window.zammadChatTemplates) { - window.zammadChatTemplates = {}; -} -window.zammadChatTemplates["agent"] = function (__obj) { - if (!__obj) __obj = {}; - var __out = [], __capture = function(callback) { - var out = __out, result; - __out = []; - callback.call(this); - result = __out.join(''); - __out = out; - return __safe(result); - }, __sanitize = function(value) { - if (value && value.ecoSafe) { - return value; - } else if (typeof value !== 'undefined' && value != null) { - return __escape(value); - } else { - return ''; - } - }, __safe, __objSafe = __obj.safe, __escape = __obj.escape; - __safe = __obj.safe = function(value) { - if (value && value.ecoSafe) { - return value; - } else { - if (!(typeof value !== 'undefined' && value != null)) value = ''; - var result = new String(value); - result.ecoSafe = true; - return result; - } - }; - if (!__escape) { - __escape = __obj.escape = function(value) { - return ('' + value) - .replace(/&/g, '&') - .replace(//g, '>') - .replace(/"/g, '"'); - }; - } - (function() { - (function() { - if (this.agent.avatar) { - __out.push('\n\n'); - } - - __out.push('\n\n '); - - __out.push(__sanitize(this.agent.name)); - - __out.push(' '); - - __out.push(this.agentPhrase); - - __out.push('\n'); - - }).call(this); - - }).call(__obj); - __obj.safe = __objSafe, __obj.escape = __escape; - return __out.join(''); -}; - if (!window.zammadChatTemplates) { window.zammadChatTemplates = {}; } @@ -772,7 +791,7 @@ window.zammadChatTemplates["chat"] = function (__obj) { __out.push(this.T('Compose your message...')); - __out.push('">\n \n \n")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n \n \n \n \n \n '),s.push(n(this.T("Connecting"))),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n '),s.push(this.message),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
'),s.push(this.status),s.push("
")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
'),s.push(n(this.label)),s.push(" "),s.push(n(this.time)),s.push("
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n \n \n \n \n \n \n \n
')}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n
\n \n \n \n \n \n '),s.push(this.T("All colleges are busy.")),s.push("
\n "),s.push(this.T("You are on waiting list position %s.",this.position)),s.push("\n
\n
")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")}; \ No newline at end of file +var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice;!function(t,e){var s;return s=function(){function s(s,n){return this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.onWebSocketOpen=bind(this.onWebSocketOpen,this),this.connect=bind(this.connect,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.closeWindow=bind(this.closeWindow,this),this.close=bind(this.close,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onTypingEnd=bind(this.onTypingEnd,this),this.onInput=bind(this.onInput,this),this.reopenSession=bind(this.reopenSession,this),this.onReady=bind(this.onReady,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.view=bind(this.view,this),this.log=bind(this.log,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,n),this.el=t(this.view("chat")(this.options)),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(function(t){return function(){return t.open()}}(this)),this.el.find(".js-chat-close").click(this.close),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.input.on({keydown:this.checkForEnter,input:this.onInput}),e.WebSocket&&sessionStorage?void this.connect():void this.log("notice","Chat: Browser not supported!")}return s.prototype.defaults={invitationPhrase:"Chat with us!",agentPhrase:" is helping you",show:!0,target:t("body")},s.prototype._messageCount=0,s.prototype.isOpen=!1,s.prototype.blinkOnlineInterval=null,s.prototype.stopBlinOnlineStateTimeout=null,s.prototype.showTimeEveryXMinutes=1,s.prototype.lastTimestamp=null,s.prototype.lastAddedType=null,s.prototype.inputTimeout=null,s.prototype.isTyping=!1,s.prototype.isOnline=!0,s.prototype.initialQueueDelay=1e4,s.prototype.debug=!0,s.prototype.host="ws://localhost:6042",s.prototype.strings={Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Connection re-established",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleges are busy.":"Alle Kollegen sind belegt.","You are on waiting list position %s.":"Sie sind in der Warteliste an der Position %s.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s your conversation with %s got closed.":"Da sie in den letzten %s nichts geschrieben haben wurde ihre Konversation mit %s geschlossen.",minutes:"Minuten"},s.prototype.sessionId=void 0,s.prototype.T=function(){var t,e,s,n,i,a;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.strings[i]||this.log("notice","Translation needed for '"+i+"'"),a=this.strings[i]||i,s)for(t=0,n=s.length;n>t;t++)e=s[t],a=a.replace(/%s/,e);return a},s.prototype.log=function(){var t,e;return t=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.debug||"debug"!==t?console.log(t,e):void 0},s.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,e.zammadChatTemplates[t](n)}}(this)},s.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},s.prototype.send=function(t,e){var s;return this.log("debug","ws:send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.onWebSocketMessage=function(t){var e,s,n,i;for(i=JSON.parse(t.data),e=0,s=i.length;s>e;e++)switch(n=i[e],this.log("debug","ws:onmessage",n),n.event){case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.onReady(),this.log("debug","Zammad Chat: ready");break;case"offline":this.log("debug","Zammad Chat: No agent online");break;case"chat_disabled":this.log("debug","Zammad Chat: Chat is disabled");break;case"no_seats_available":this.log("debug","Zammad Chat: Too many clients in queue. Clients in queue: ",n.data.queue);break;case"reconnect":this.log("debug","old messages",n.data.session),this.reopenSession(n.data)}}},s.prototype.onReady=function(){return this.options.show?this.show():void 0},s.prototype.reopenSession=function(t){var e,s,n,i,a;for(a=sessionStorage.getItem("unfinished_message"),this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});return a&&this.input.val(a),this.show(),this.open(),this.scrollToBottom(),a?this.input.focus():void 0},s.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTypingStart()},s.prototype.onTypingStart=function(){return this.isTypingTimeout&&clearTimeout(this.isTypingTimeout),this.isTypingTimeout=setTimeout(this.onTypingEnd,1500),this.isTyping?void 0:(this.isTyping=!0,this.send("chat_session_typing",{session_id:this.sessionId}))},s.prototype.onTypingEnd=function(){return this.isTyping=!1},s.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},s.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.isTyping=!1,this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},s.prototype.receiveMessage=function(t){return this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"})},s.prototype.renderMessage=function(t){var e,s;return this.lastAddedType="message--"+t.from,s=null!=(e=document.hidden)?e:{" zammad-chat-message--unread":""},this.el.find(".zammad-chat-body").append(this.view("message")(t)),this.scrollToBottom()},s.prototype.open=function(){return this.isOpen&&this.show(),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.isOpen=!0},s.prototype.onOpenAnimationEnd=function(){return this.sessionId?void 0:this.session_init()},s.prototype.close=function(t){return t&&t.stopPropagation(),sessionStorage.removeItem("sessionId"),sessionStorage.removeItem("unfinished_message"),this.closeWindow()},s.prototype.closeWindow=function(){var t;return t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-t},500,this.onCloseAnimationEnd)},s.prototype.onCloseAnimationEnd=function(){return this.el.removeClass("zammad-chat-is-open"),this.disconnect(),this.isOpen=!1,this.send("chat_session_close",{session_id:this.sessionId}),this.setSessionId(void 0)},s.prototype.hide=function(){return this.el.removeClass("zammad-chat-is-visible")},s.prototype.show=function(){var t;return this.el.addClass("zammad-chat-is-visible"),t=this.el.outerHeight()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.input.autoGrow({extraLine:!1})},s.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},s.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},s.prototype.onQueueScreen=function(t){var e;return e=function(e){return function(){return e.onQueue(t)}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},s.prototype.onQueue=function(t){return this.log("notice","onQueue",t.position),this.inQueue=!0,this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(this.view("waiting")({position:t.position}))},s.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),this.el.find(".zammad-chat-message--typing").size()?void 0:(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.scrollToBottom())},s.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},s.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},s.prototype.updateLastTimestamp=function(t,e){return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},s.prototype.addStatus=function(t){return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},s.prototype.scrollToBottom=function(){return this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight"))},s.prototype.session_init=function(){return this.send("chat_session_init")},s.prototype.connect=function(){return this.log("notice","Connecting to "+this.host),this.ws=new e.WebSocket(this.host),this.ws.onopen=this.onWebSocketOpen,this.ws.onmessage=this.onWebSocketMessage,this.ws.onclose=function(t){return function(e){return t.log("debug","close websocket connection"),t.reconnect(),t.setAgentOnlineState(!1)}}(this),this.ws.onerror=function(t){return function(e){return t.log("debug","ws:onerror",e)}}(this)},s.prototype.onWebSocketOpen=function(){return this.sessionId=sessionStorage.getItem("sessionId"),this.log("debug","ws connected"),this.send("chat_status_customer",{session_id:this.sessionId}),this.setAgentOnlineState(!0)},s.prototype.reconnect=function(){return this.log("notice","reconnecting"),this.disableInput(),this.lastAddedType="status",this.el.find(".zammad-chat-agent-status").attr("data-status","connecting").text(this.T("Reconnecting")),this.addStatus(this.T("Connection lost")),this.reconnectDelayId&&clearTimeout(this.reconnectDelayId),this.reconnectDelayId=setTimeout(this.connect,5e3)},s.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.el.find(".zammad-chat-agent-status").attr("data-status","online").text(this.T("Online")),this.addStatus(this.T("Connection re-established"))},s.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput()},s.prototype.disconnect=function(){return this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden")},s.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},s.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.el.find(".zammad-chat-body").empty(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.input.focus()},s.prototype.showTimeout=function(){return this.el.find(".zammad-chat-body").html(this.view("timeout")({agent:this.agent.name,delay:10,unit:this.T("minutes")}))},s.prototype.showLoader=function(){return this.el.find(".zammad-chat-body").html(this.view("loader")())},s.prototype.setAgentOnlineState=function(t){return this.isOnline=t,this.el.find(".zammad-chat-agent-status").toggleClass("zammad-chat-is-online",t).text(t?this.T("Online"):this.T("Offline"))},s}(),t(document).ready(function(){return e.zammadChat=new s})}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){this.agent.avatar&&(s.push('\n\n')),s.push('\n\n '),s.push(n(this.agent.name)),s.push(" "),s.push(this.agentPhrase),s.push("\n")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after('
'),jQuery(t).next(".autogrow-textarea-mirror")[0]},n=function(t){a.innerHTML=String(t.value).replace(/&/g,"&").replace(/"/g,""").replace(/'/g,"'").replace(//g,">").replace(/ /g," ").replace(/\n/g,"
")+(e.extraLine?".
.":""),jQuery(t).height()!=jQuery(a).height()&&jQuery(t).height(jQuery(a).height())},i=function(){n(this)},a=s(this);a.style.display="none",a.style.wordWrap="break-word",a.style.whiteSpace="normal",a.style.padding=jQuery(this).css("paddingTop")+" "+jQuery(this).css("paddingRight")+" "+jQuery(this).css("paddingBottom")+" "+jQuery(this).css("paddingLeft"),a.style.width=jQuery(this).css("width"),a.style.fontFamily=jQuery(this).css("font-family"),a.style.fontSize=jQuery(this).css("font-size"),a.style.lineHeight=jQuery(this).css("line-height"),this.style.overflow="hidden",this.style.minHeight=this.rows+"em",this.onkeyup=i,n(this)})},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n
\n
\n Online\n \n \n \n \n
\n
\n
\n
\n \n '),s.push(this.invitationPhrase),s.push('\n
\n
\n
\n
\n \n \n
\n
")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n \n \n \n \n \n '),s.push(n(this.T("Connecting"))),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n '),s.push(this.message),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
'),s.push(this.status),s.push("
")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timeout=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n
\n '),s.push(this.T("Since you didn't respond in the last %s your conversation with %s got closed.",this.delay+" "+this.unit,this.agent)),s.push('
\n
'),s.push(n(this.T("Start new conversation"))),s.push("
\n
\n
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,s=[],n=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?a(t):""},i=t.safe,a=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},a||(a=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
'),s.push(n(this.label)),s.push(" "),s.push(n(this.time)),s.push("
")}).call(this)}.call(t),t.safe=i,t.escape=a,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n \n \n \n \n \n \n \n
')}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],n=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('
\n
\n \n \n \n \n \n '),s.push(this.T("All colleges are busy.")),s.push("
\n "),s.push(this.T("You are on waiting list position %s.",this.position)),s.push("\n
\n
")}).call(this)}.call(t),t.safe=n,t.escape=i,s.join("")}; \ No newline at end of file