Improved online notification. Just leave unseen if I'm owner and somebody else sets pending_reminder.

app/models/observer/ticket/notification/background_job.rb

@@ -65,7 +65,7 @@ class Observer::Ticket::Notification::BackgroundJob
       # create desktop notification
 
       # create online notification
-      seen = ticket.online_notification_seen_state
+      seen = ticket.online_notification_seen_state(user.id)
       OnlineNotification.add(
         type: @p[:type],
         object: 'Ticket',

app/models/observer/ticket/online_notification_seen/background_job.rb

@@ -6,6 +6,16 @@ class Observer::Ticket::OnlineNotificationSeen::BackgroundJob
   def perform
 
     # set all online notifications to seen
-    OnlineNotification.seen_by_object( 'Ticket', @ticket_id )
+    ActiveRecord::Base.transaction do
+      ticket = Ticket.lookup(id: @ticket_id)
+      OnlineNotification.list_by_object('Ticket', @ticket_id).each {|notification|
+        next if notification.seen
+        seen = ticket.online_notification_seen_state(notification.user_id)
+        next if !seen
+        next if seen == notification.seen
+        notification.seen = true
+        notification.save
+      }
+    end
   end
 end

app/models/online_notification.rb

@@ -14,12 +14,12 @@ class OnlineNotification < ApplicationModel
 add a new online notification for this user
 
   OnlineNotification.add(
-    :type          => 'Assigned to you',
-    :object        => 'Ticket',
-    :o_id          => ticket.id,
-    :seen          => false,
-    :created_by_id => 1,
-    :user_id       => 2,
+    type:          'Assigned to you',
+    object:        'Ticket',
+    o_id:          ticket.id,
+    seen:          false,
+    created_by_id: 1,
+    user_id:       2,
   )
 
 =end
@@ -51,7 +51,7 @@ add a new online notification for this user
 mark online notification as seen
 
   OnlineNotification.seen(
-    :id => 2,
+    id: 2,
   )
 
 =end
@@ -93,9 +93,9 @@ return all online notifications of an user
                     .limit( limit )
     list = []
     notifications.each do |item|
-      data = item.attributes
-      data['object']  = ObjectLookup.by_id( data['object_lookup_id'] )
-      data['type']    = TypeLookup.by_id( data['type_lookup_id'] )
+      data           = item.attributes
+      data['object'] = ObjectLookup.by_id( data['object_lookup_id'] )
+      data['type']   = TypeLookup.by_id( data['type_lookup_id'] )
       data.delete('object_lookup_id')
       data.delete('type_lookup_id')
       list.push data
@@ -119,24 +119,14 @@ return all online notifications of an object
     )
     .order( 'created_at DESC, id DESC' ) # rubocop:disable Style/MultilineOperationIndentation
     .limit( 10_000 ) # rubocop:disable Style/MultilineOperationIndentation
-
-    list = []
-    notifications.each do |item|
-      data = item.attributes
-      data['object']  = ObjectLookup.by_id( data['object_lookup_id'] )
-      data['type']    = TypeLookup.by_id( data['type_lookup_id'] )
-      data.delete('object_lookup_id')
-      data.delete('type_lookup_id')
-      list.push data
-    end
-    list
+    notifications
   end
 
 =begin
 
 mark online notification as seen by object
 
-  OnlineNotification.seen_by_object( 'Ticket', 123 )
+  OnlineNotification.seen_by_object( 'Ticket', 123, user_id )
 
 =end
 
@@ -163,8 +153,8 @@ return all online notifications of an user with assets
 returns:
 
   list = {
-    :stream => notifications,
-    :assets => assets
+    stream: notifications,
+    assets: assets,
   }
 
 =end

app/models/ticket.rb

@@ -165,8 +165,8 @@ merge tickets
 
   ticket = Ticket.find(123)
   result = ticket.merge_to(
-    :ticket_id => 123,
-    :user_id   => 123,
+    ticket_id: 123,
+    user_id:   123,
   )
 
 returns
@@ -222,10 +222,19 @@ returns
 
 =begin
 
-know if online notifcation should be shown as already seen with current state
+check if online notifcation should be shown in general as already seen with current state
 
   ticket = Ticket.find(1)
-  seen = ticket.online_notification_seen_state
+  seen = ticket.online_notification_seen_state(user_id_check)
+
+returns
+
+  result = true # or false
+
+check if online notifcation should be shown for this user as already seen with current state
+
+  ticket = Ticket.find(1)
+  seen = ticket.online_notification_seen_state(check_user_id)
 
 returns
 
@@ -233,7 +242,7 @@ returns
 
 =end
 
-  def online_notification_seen_state
+  def online_notification_seen_state(user_id_check = nil)
     state      = Ticket::State.lookup( id: state_id )
     state_type = Ticket::StateType.lookup( id: state.state_type_id )
 
@@ -244,7 +253,14 @@ returns
     end
 
     # set all to seen if new state is pending reminder state
-    return true if state_type.name == 'pending reminder'
+    if state_type.name == 'pending reminder'
+      if user_id_check
+        return false if owner_id == 1
+        return false if updated_by_id != owner_id && user_id_check == owner_id
+        return true
+      end
+      return true
+    end
 
     # set all to seen if new state is a closed or merged state
     return true if state_type.name == 'closed'
@@ -260,9 +276,7 @@ returns
   end
 
   def check_title
-
     return if !title
-
     title.gsub!(/\s|\t|\r/, ' ')
   end
 

test/unit/online_notifiaction_test.rb

@@ -30,7 +30,7 @@ class OnlineNotificationTest < ActiveSupport::TestCase
   )
   customer_user = User.lookup( login: 'nicole.braun@zammad.org' )
 
-  test 'ticket notifiaction' do
+  test 'ticket notification' do
     tests = [
 
       # test 1
@@ -321,6 +321,92 @@ class OnlineNotificationTest < ActiveSupport::TestCase
     }
   end
 
+  test 'ticket notification item check' do
+    ticket1 = Ticket.create(
+      title: "some title",
+      group: Group.lookup(name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup(name: 'new'),
+      priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    assert( ticket1, 'ticket created' )
+    article_inbound = Ticket::Article.create(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message article_inbound',
+      internal: false,
+      sender: Ticket::Article::Sender.lookup(name: 'Customer'),
+      type: Ticket::Article::Type.lookup(name: 'email'),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1), false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2), false)
+
+    # pending reminder, just let new owner to unseed
+    ticket1.update_attributes(
+      owner_id: agent_user1.id,
+      state: Ticket::State.lookup(name: 'pending reminder'),
+      updated_by_id: agent_user2.id,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+
+    # pending reminder, just let new owner to unseed
+    ticket1.update_attributes(
+      owner_id: 1,
+      state: Ticket::State.lookup(name: 'pending reminder'),
+      updated_by_id: agent_user2.id,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false)
+
+    # pending reminder, self done, all to unseed
+    ticket1.update_attributes(
+      owner_id: agent_user1.id,
+      state: Ticket::State.lookup(name: 'pending reminder'),
+      updated_by_id: agent_user1.id,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+
+    # pending close, all to unseen
+    ticket1.update_attributes(
+      owner_id: agent_user1.id,
+      state: Ticket::State.lookup(name: 'pending close'),
+      updated_by_id: agent_user2.id,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true)
+
+    # to open, all to seen
+    ticket1.update_attributes(
+      owner_id: agent_user1.id,
+      state: Ticket::State.lookup(name: 'open'),
+      updated_by_id: agent_user2.id,
+    )
+
+    assert_equal(ticket1.online_notification_seen_state, false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false)
+    assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false)
+
+  end
+
   def notification_check( online_notifications, checks )
     checks.each { |check_item|
       hit = false