diff --git a/app/assets/javascripts/app/controllers/import_zendesk.coffee b/app/assets/javascripts/app/controllers/import_zendesk.coffee
index 172693d9d..04ffeee3b 100644
--- a/app/assets/javascripts/app/controllers/import_zendesk.coffee
+++ b/app/assets/javascripts/app/controllers/import_zendesk.coffee
@@ -10,6 +10,7 @@ class Index extends App.ControllerContent
     '.zendesk-api-token-error':              'apiTokenErrorMessage'
     '#zendesk-email':                        'zendeskEmail'
     '#zendesk-api-token':                    'zendeskApiToken'
+  updateMigrationDisplayLoop: 0
 
   events:
     'click .js-zendesk-credentials': 'showCredentials'
@@ -142,6 +143,7 @@ class Index extends App.ControllerContent
     )
 
   updateMigration: =>
+    @updateMigrationDisplayLoop += 1
     @showImportState()
     @ajax(
       id:          'import_status'
@@ -160,6 +162,11 @@ class Index extends App.ControllerContent
         else
           @$('.js-error').addClass('hide')
 
+        if data.message is 'not running' && @updateMigrationDisplayLoop > 16
+          @$('.js-error').removeClass('hide')
+          @$('.js-error').html(App.i18n.translateContent('Background process did not start or has not finished! Please contact your support.'))
+          return
+
         if data.result is 'in_progress'
           for key, item of data.data
             if item.done > item.total
diff --git a/app/assets/javascripts/app/views/import/zendesk.jst.eco b/app/assets/javascripts/app/views/import/zendesk.jst.eco
index 26d8092b8..72d538d19 100644
--- a/app/assets/javascripts/app/views/import/zendesk.jst.eco
+++ b/app/assets/javascripts/app/views/import/zendesk.jst.eco
@@ -2,13 +2,13 @@
   <%- @Icon('full-logo', 'wizard-logo') %>
   <div class="import wizard">
     <div class="wizard-slide vertical" data-slide="zendesk-url">
-      <h2><%- @T('Zendesk URL') %></h2>
+      <h2><%- @T('%s URL', 'Zendesk') %></h2>
       <div class="wizard-body flex vertical justified">
         <p>
-          <%- @T('Enter the URL of your Zendesk system') %>:
+          <%- @T('Enter the URL of your %s system', 'Zendesk') %>:
         </p>
         <div class="form-group">
-          <label for="zendesk-url">Zendesk URL</label>
+          <label for="zendesk-url"><%- @T('%s URL', 'Zendesk') %></label>
           <div class="u-positionOrigin">
             <input type="url" id="zendesk-url" class="form-control" placeholder="https://example.zendesk.com/" name="zendesk-url">
             <div class="input-feedback centered">
@@ -27,20 +27,20 @@
     </div>
 
     <div class="wizard-slide vertical hide" data-slide="zendesk-credentials">
-      <h2><%- @T('Zendesk credentials') %></h2>
+      <h2><%- @T('%s credentials', 'Zendesk') %></h2>
       <div class="wizard-body flex vertical justified">
         <p>
-          <%- @T('Enter your Email address and the Zendesk API token gained from your') %> <a class="js-zendeskUrlApiToken" target="_blank"><%- @T('admin interface') %></a>
+          <a class="js-zendeskUrlApiToken" href="#" target="_blank"><%- @T('Enter your email address and the %s API token gained from your admin interface.', 'Zendesk') %></a>
         </p>
         <p>
-          <%- @T('Attention: These will be your login credentials after the import is completed.') %>
+          <%- @T('Attention: These will be your login password after the import is completed.') %>
         </p>
         <div class="form-group">
-          <label for="zendesk-email">Email address</label>
+          <label for="zendesk-email"><%- @T('Email') %></label>
           <div class="u-positionOrigin">
             <input type="email" id="zendesk-email" class="form-control" placeholder="admin@example.com" name="zendesk-email">
           </div>
-          <label for="zendesk-api-token">API token</label>
+          <label for="zendesk-api-token"><%- @T('API token') %></label>
           <div class="u-positionOrigin">
             <input type="email" id="zendesk-api-token" class="form-control" placeholder="XYZ3133723421111" name="zendesk-api-token">
             <div class="input-feedback centered">
@@ -54,12 +54,12 @@
       </div>
       <div class="wizard-controls horizontal center">
         <a class="btn btn--text btn--secondary" href="#import"><%- @T('Go Back') %></a>
-        <div class="btn btn--primary align-right hide js-migration-start" data-target="zendesk-start-migration"><%- @T('Migrate Zendesk Data') %></div>
+        <div class="btn btn--primary align-right hide js-migration-start" data-target="zendesk-start-migration"><%- @T('Migrate %s Data', 'Zendesk') %></div>
       </div>
     </div>
 
     <div class="wizard-slide vertical hide" data-slide="zendesk-import">
-      <h2><%- @T('Zendesk Migration') %></h2>
+      <h2><%- @T('%s Migration', 'Zendesk') %></h2>
       <div class="alert alert--danger hide js-error" role="alert"></div>
       <div class="wizard-body flex vertical justified">
         <table class="progressTable">
@@ -102,7 +102,7 @@
         </table>
       </div>
       <div class="wizard-controls horizontal center">
-        <a href="#" class="btn btn--primary align-right hide js-finished"><%- @T('Done') %></a>
+        <a href="#" class="btn btn--primary align-right hide js-finished"><%- @T('done') %></a>
       </div>
     </div>