Set all notifications of merged ticket to seen.

app/models/online_notification.rb

@@ -51,8 +51,6 @@ mark online notification as seen
 
   OnlineNotification.seen(
     :id => 2,
-    :user => UserObject, # optional, if passed all
-                         # notfications for the given user are marked as seen
   )
 
 =end
@@ -108,18 +106,33 @@ return all online notifications of an user
 
 return all online notifications of an object
 
-  notifications = OnlineNotification.by_object( 'Ticket', 123 )
+  notifications = OnlineNotification.list_by_object( 'Ticket', 123 )
+
+optional with seend attribute
+
+  notifications = OnlineNotification.list_by_object( 'Ticket', 123, false )
+
 
 =end
 
-  def self.by_object( object_name, o_id )
+  def self.list_by_object( object_name, o_id, seen = nil)
     object_id = ObjectLookup.by_name( object_name )
+    if seen == nil
       notifications = OnlineNotification.where(
         :object_lookup_id  => object_id,
         :o_id              => o_id,
       ).
         order( 'created_at DESC, id DESC' ).
         limit( 10_000 )
+    else
+      notifications = OnlineNotification.where(
+        :object_lookup_id  => object_id,
+        :o_id              => o_id,
+        :seen              => seen,
+      ).
+        order( 'created_at DESC, id DESC' ).
+        limit( 10_000 )
+    end
     list = []
     notifications.each do |item|
       data = item.attributes
@@ -134,6 +147,27 @@ return all online notifications of an object
 
 =begin
 
+mark online notification as seen by object
+
+  OnlineNotification.seen_by_object( 'Ticket', 123 )
+
+=end
+
+  def self.seen_by_object(object_name, o_id)
+      object_id     = ObjectLookup.by_name( object_name )
+      notifications = OnlineNotification.where(
+        :object_lookup_id  => object_id,
+        :o_id              => o_id,
+        :seen              => false,
+      )
+      notifications.each do |notification|
+        notification.seen = true
+        notification.save
+      end
+  end
+
+=begin
+
 return all online notifications of an user with assets
 
   OnlineNotification.list_full( user )

app/models/ticket.rb

@@ -116,6 +116,7 @@ merge tickets
   ticket = Ticket.find(123)
   result = ticket.merge_to(
     :ticket_id => 123,
+    :user_id   => 123,
   )
 
 returns
@@ -145,7 +146,9 @@ returns
       :type_id       => Ticket::Article::Type.lookup( :name => 'note' ).id,
       :sender_id     => Ticket::Article::Sender.lookup( :name => Z_ROLENAME_AGENT ).id,
       :body          => 'merged',
-      :internal   => false
+      :internal      => false,
+      :created_by_id => data[:user_id],
+      :updated_by_id => data[:user_id],
     )
 
     # add history to both
@@ -167,6 +170,11 @@ returns
 
     # save ticket
     self.save
+
+    # set all online notifications to seen
+    OnlineNotification.seen_by_object( 'Ticket', self.id )
+
+    true
   end
 
   private

test/unit/online_notifiaction_test.rb

@@ -77,6 +77,51 @@ class OnlineNotificationTest < ActiveSupport::TestCase
           },
         ]
       },
+
+      # test 2
+      {
+        :create => {
+          :ticket => {
+            :group_id       => Group.lookup( :name => 'Users' ).id,
+            :customer_id    => customer_user.id,
+            :owner_id       => User.lookup( :login => '-' ).id,
+            :title          => 'Unit Test 2 (äöüß)!',
+            :state_id       => Ticket::State.lookup( :name => 'new' ).id,
+            :priority_id    => Ticket::Priority.lookup( :name => '2 normal' ).id,
+            :updated_by_id  => agent_user1.id,
+            :created_by_id  => agent_user1.id,
+          },
+          :article => {
+            :updated_by_id  => agent_user1.id,
+            :created_by_id  => agent_user1.id,
+            :type_id        => Ticket::Article::Type.lookup( :name => 'phone' ).id,
+            :sender_id      => Ticket::Article::Sender.lookup( :name => 'Customer' ).id,
+            :from           => 'Unit Test <unittest@example.com>',
+            :body           => 'Unit Test 123',
+            :internal       => false
+          },
+        },
+        :update => {
+          :ticket => {
+            :title       => 'Unit Test 2 (äöüß) - update!',
+            :state_id    => Ticket::State.lookup( :name => 'open' ).id,
+            :priority_id => Ticket::Priority.lookup( :name => '1 low' ).id,
+            :updated_by_id  => customer_user.id,
+          },
+        },
+        :check => [
+         {
+            :type          => 'create',
+            :object        => 'Ticket',
+            :created_by_id => agent_user1.id,
+          },
+         {
+            :type          => 'update',
+            :object        => 'Ticket',
+            :created_by_id => customer_user.id,
+          },
+        ]
+      },
     ]
     tickets = []
     tests.each { |test|
@@ -112,6 +157,18 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       notification_check( OnlineNotification.list(agent_user2, 10), test[:check] )
     }
 
+    # merge tickets - also remove notifications of merged tickets
+    tickets[0].merge_to(
+      :ticket_id => tickets[1].id,
+      :user_id   => 1,
+    )
+    notifications = OnlineNotification.list_by_object( 'Ticket', tickets[0].id, false )
+    assert( notifications.empty?, "still not seen notifications for merged ticket available")
+
+    notifications = OnlineNotification.list_by_object( 'Ticket', tickets[1].id, true )
+    assert( notifications.empty?, "no notifications for master ticket available")
+
+
     # delete tickets
     tickets.each { |ticket|
       ticket_id = ticket.id
@@ -120,7 +177,7 @@ class OnlineNotificationTest < ActiveSupport::TestCase
       assert( !found, "Ticket destroyed")
 
       # check if notifications for ticket still exist
-      notifications = OnlineNotification.by_object( 'Ticket', ticket_id )
+      notifications = OnlineNotification.list_by_object( 'Ticket', ticket_id )
       assert( notifications.empty?, "still notifications for destroyed ticket available")
     }
   end