New overview seeds.
This commit is contained in:
Martin Edenhofer
parent
d7cd5b57cc
commit
e5ac9519e7
2 changed files with 320 additions and 34 deletions
283
db/migrate/20151012000001_update_overview4.rb
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283
db/migrate/20151012000001_update_overview4.rb
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@ -0,0 +1,283 @@
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class UpdateOverview4 < ActiveRecord::Migration
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def up
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# return if it's a new setup
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return if !Setting.find_by(name: 'system_init_done')
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UserInfo.current_user_id = 1
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overview_role = Role.where( name: 'Agent' ).first
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Overview.create_or_update(
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name: 'My assigned Tickets',
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link: 'my_assigned',
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prio: 1000,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [ 1, 2, 3, 7 ],
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},
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'ticket.owner_id' => {
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operator: 'is',
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value: 'current_user.id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group created_at),
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s: %w(title customer group created_at),
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m: %w(number title customer group created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'My pending reached Tickets',
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link: 'my_pending_reached',
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prio: 1010,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: 3,
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},
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'ticket.owner_id' => {
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operator: 'is',
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value: 'current_user.id',
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},
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'ticket.pending_time' => {
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operator: 'within next (relative)',
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value: 0,
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range: 'minute',
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group created_at),
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s: %w(title customer group created_at),
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m: %w(number title customer group created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'Unassigned & Open Tickets',
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link: 'all_unassigned',
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prio: 1020,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [1, 2, 3],
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},
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'ticket.owner_id' => {
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operator: 'is',
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value: 1,
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group created_at),
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s: %w(title customer group created_at),
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m: %w(number title customer group created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'All Open Tickets',
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link: 'all_open',
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prio: 1030,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [1, 2, 3],
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group state owner created_at),
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s: %w(title customer group state owner created_at),
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m: %w(number title customer group state owner created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'All pending reached Tickets',
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link: 'all_pending_reached',
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prio: 1035,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [3],
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},
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'ticket.pending_time' => {
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operator: 'within next (relative)',
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value: 0,
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range: 'minute',
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},
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},
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order: {
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by: 'created_at',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group owner created_at),
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s: %w(title customer group owner created_at),
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m: %w(number title customer group owner created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'Escalated Tickets',
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link: 'all_escalated',
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prio: 1040,
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role_id: overview_role.id,
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condition: {
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'ticket.escalation_time' => {
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operator: 'within next (relative)',
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value: '10',
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range: 'minute',
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},
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},
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order: {
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by: 'escalation_time',
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direction: 'ASC',
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},
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view: {
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d: %w(title customer group owner escalation_time),
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s: %w(title customer group owner escalation_time),
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m: %w(number title customer group owner escalation_time),
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view_mode_default: 's',
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},
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)
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overview_role = Role.where( name: 'Customer' ).first
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Overview.create_or_update(
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name: 'My Tickets',
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link: 'my_tickets',
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prio: 1000,
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role_id: overview_role.id,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [ 1, 2, 3, 4, 6, 7 ],
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},
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'ticket.customer_id' => {
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operator: 'is',
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value: 'current_user.id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'DESC',
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},
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view: {
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d: %w(title customer state created_at),
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s: %w(number title state created_at),
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m: %w(number title state created_at),
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view_mode_default: 's',
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},
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)
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Overview.create_or_update(
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name: 'My Organization Tickets',
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link: 'my_organization_tickets',
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prio: 1100,
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role_id: overview_role.id,
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organization_shared: true,
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [ 1, 2, 3, 4, 6, 7 ],
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},
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'ticket.organization_id' => {
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operator: 'is',
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value: 'current_user.organization_id',
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},
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},
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order: {
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by: 'created_at',
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direction: 'DESC',
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},
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view: {
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d: %w(title customer state created_at),
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s: %w(number title customer state created_at),
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m: %w(number title customer state created_at),
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view_mode_default: 's',
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},
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'title',
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display: 'Title',
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data_type: 'input',
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data_option: {
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type: 'text',
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maxlength: 200,
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null: false,
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translate: false,
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},
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editable: false,
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active: true,
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screens: {
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create_top: {
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'-all-' => {
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null: false,
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},
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},
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edit: {},
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},
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pending_migration: false,
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position: 15,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'group_id',
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display: 'Group',
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data_type: 'select',
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data_option: {
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relation: 'Group',
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relation_condition: { access: 'rw' },
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nulloption: true,
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multiple: false,
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null: false,
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translate: false,
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},
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editable: false,
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active: true,
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screens: {
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create_middle: {
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'-all-' => {
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null: false,
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item_class: 'column',
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},
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},
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edit: {
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Agent: {
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null: false,
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},
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},
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},
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pending_migration: false,
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position: 25,
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)
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end
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end
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71
db/seeds.rb
71
db/seeds.rb
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@ -1645,8 +1645,9 @@ Overview.create_if_not_exists(
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value: 'current_user.id',
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},
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'ticket.pending_time' => {
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operator: 'after (relative)',
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value: '1',
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operator: 'within next (relative)',
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value: 0,
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range: 'minute',
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},
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},
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order: {
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@ -1722,8 +1723,9 @@ Overview.create_if_not_exists(
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value: [3],
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},
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'ticket.pending_time' => {
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operator: 'after (relative)',
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value: 1,
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operator: 'within next (relative)',
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value: 0,
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range: 'minute',
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},
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},
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order: {
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@ -1745,8 +1747,9 @@ Overview.create_if_not_exists(
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role_id: overview_role.id,
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condition: {
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'ticket.escalation_time' => {
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operator: 'before (relative)',
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value: 5,
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operator: 'within next (relative)',
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value: '10',
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range: 'minute',
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},
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},
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order: {
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@ -1770,7 +1773,7 @@ Overview.create_if_not_exists(
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [ 1, 2, 3, 4, 6 ],
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value: [ 1, 2, 3, 4, 6, 7 ],
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},
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'ticket.customer_id' => {
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operator: 'is',
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@ -1797,7 +1800,7 @@ Overview.create_if_not_exists(
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condition: {
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'ticket.state_id' => {
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operator: 'is',
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value: [ 1, 2, 3, 4, 6 ],
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value: [ 1, 2, 3, 4, 6, 7 ],
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},
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'ticket.organization_id' => {
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operator: 'is',
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@ -1946,6 +1949,31 @@ Network::Item::Comment.create(
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body: 'Some comment....',
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'title',
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display: 'Title',
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data_type: 'input',
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data_option: {
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type: 'text',
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maxlength: 200,
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null: false,
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translate: false,
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},
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editable: false,
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active: true,
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screens: {
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create_top: {
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'-all-' => {
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null: false,
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},
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},
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edit: {},
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},
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pending_migration: false,
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position: 15,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'customer_id',
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@ -2038,7 +2066,7 @@ ObjectManager::Attribute.add(
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},
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},
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pending_migration: false,
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position: 20,
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position: 25,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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@ -2211,31 +2239,6 @@ ObjectManager::Attribute.add(
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position: 900,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'title',
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display: 'Title',
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data_type: 'input',
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data_option: {
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type: 'text',
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maxlength: 200,
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null: false,
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translate: false,
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},
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editable: false,
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active: true,
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screens: {
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create_top: {
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'-all-' => {
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null: false,
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},
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},
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edit: {},
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},
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pending_migration: false,
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position: 15,
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)
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ObjectManager::Attribute.add(
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object: 'TicketArticle',
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name: 'type_id',
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