New overview seeds.

db/migrate/20151012000001_update_overview4.rb

@@ -0,0 +1,283 @@
+class UpdateOverview4 < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    UserInfo.current_user_id = 1
+    overview_role = Role.where( name: 'Agent' ).first
+    Overview.create_or_update(
+      name: 'My assigned Tickets',
+      link: 'my_assigned',
+      prio: 1000,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 7 ],
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          value: 'current_user.id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'My pending reached Tickets',
+      link: 'my_pending_reached',
+      prio: 1010,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: 3,
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          value: 'current_user.id',
+        },
+        'ticket.pending_time' => {
+          operator: 'within next (relative)',
+          value: 0,
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Unassigned & Open Tickets',
+      link: 'all_unassigned',
+      prio: 1020,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+        'ticket.owner_id' => {
+          operator: 'is',
+          value: 1,
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group created_at),
+        s: %w(title customer group created_at),
+        m: %w(number title customer group created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'All Open Tickets',
+      link: 'all_open',
+      prio: 1030,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [1, 2, 3],
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group state owner created_at),
+        s: %w(title customer group state owner created_at),
+        m: %w(number title customer group state owner created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'All pending reached Tickets',
+      link: 'all_pending_reached',
+      prio: 1035,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [3],
+        },
+        'ticket.pending_time' => {
+          operator: 'within next (relative)',
+          value: 0,
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group owner created_at),
+        s: %w(title customer group owner created_at),
+        m: %w(number title customer group owner created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    Overview.create_or_update(
+      name: 'Escalated Tickets',
+      link: 'all_escalated',
+      prio: 1040,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.escalation_time' => {
+          operator: 'within next (relative)',
+          value: '10',
+          range: 'minute',
+        },
+      },
+      order: {
+        by: 'escalation_time',
+        direction: 'ASC',
+      },
+      view: {
+        d: %w(title customer group owner escalation_time),
+        s: %w(title customer group owner escalation_time),
+        m: %w(number title customer group owner escalation_time),
+        view_mode_default: 's',
+      },
+    )
+
+    overview_role = Role.where( name: 'Customer' ).first
+    Overview.create_or_update(
+      name: 'My Tickets',
+      link: 'my_tickets',
+      prio: 1000,
+      role_id: overview_role.id,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 4, 6, 7 ],
+        },
+        'ticket.customer_id' => {
+          operator: 'is',
+          value: 'current_user.id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title state created_at),
+        m: %w(number title state created_at),
+        view_mode_default: 's',
+      },
+    )
+    Overview.create_or_update(
+      name: 'My Organization Tickets',
+      link: 'my_organization_tickets',
+      prio: 1100,
+      role_id: overview_role.id,
+      organization_shared: true,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: [ 1, 2, 3, 4, 6, 7 ],
+        },
+        'ticket.organization_id' => {
+          operator: 'is',
+          value: 'current_user.organization_id',
+        },
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer state created_at),
+        s: %w(number title customer state created_at),
+        m: %w(number title customer state created_at),
+        view_mode_default: 's',
+      },
+    )
+
+    ObjectManager::Attribute.add(
+      object: 'Ticket',
+      name: 'title',
+      display: 'Title',
+      data_type: 'input',
+      data_option: {
+        type: 'text',
+        maxlength: 200,
+        null: false,
+        translate: false,
+      },
+      editable: false,
+      active: true,
+      screens: {
+        create_top: {
+          '-all-' => {
+            null: false,
+          },
+        },
+        edit: {},
+      },
+      pending_migration: false,
+      position: 15,
+    )
+
+    ObjectManager::Attribute.add(
+      object: 'Ticket',
+      name: 'group_id',
+      display: 'Group',
+      data_type: 'select',
+      data_option: {
+        relation: 'Group',
+        relation_condition: { access: 'rw' },
+        nulloption: true,
+        multiple: false,
+        null: false,
+        translate: false,
+      },
+      editable: false,
+      active: true,
+      screens: {
+        create_middle: {
+          '-all-' => {
+            null: false,
+            item_class: 'column',
+          },
+        },
+        edit: {
+          Agent: {
+            null: false,
+          },
+        },
+      },
+      pending_migration: false,
+      position: 25,
+    )
+
+  end
+end

db/seeds.rb

@@ -1645,8 +1645,9 @@ Overview.create_if_not_exists(
       value: 'current_user.id',
     },
     'ticket.pending_time' => {
-      operator: 'after (relative)',
+      operator: 'within next (relative)',
-      value: '1',
+      value: 0,
+      range: 'minute',
     },
   },
   order: {
@@ -1722,8 +1723,9 @@ Overview.create_if_not_exists(
       value: [3],
     },
     'ticket.pending_time' => {
-      operator: 'after (relative)',
+      operator: 'within next (relative)',
-      value: 1,
+      value: 0,
+      range: 'minute',
     },
   },
   order: {
@@ -1745,8 +1747,9 @@ Overview.create_if_not_exists(
   role_id: overview_role.id,
   condition: {
     'ticket.escalation_time' => {
-      operator: 'before (relative)',
+      operator: 'within next (relative)',
-      value: 5,
+      value: '10',
+      range: 'minute',
     },
   },
   order: {
@@ -1770,7 +1773,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [ 1, 2, 3, 4, 6 ],
+      value: [ 1, 2, 3, 4, 6, 7 ],
     },
     'ticket.customer_id' => {
       operator: 'is',
@@ -1797,7 +1800,7 @@ Overview.create_if_not_exists(
   condition: {
     'ticket.state_id' => {
       operator: 'is',
-      value: [ 1, 2, 3, 4, 6 ],
+      value: [ 1, 2, 3, 4, 6, 7 ],
     },
     'ticket.organization_id' => {
       operator: 'is',
@@ -1946,6 +1949,31 @@ Network::Item::Comment.create(
   body: 'Some comment....',
 )
 
+ObjectManager::Attribute.add(
+  object: 'Ticket',
+  name: 'title',
+  display: 'Title',
+  data_type: 'input',
+  data_option: {
+    type: 'text',
+    maxlength: 200,
+    null: false,
+    translate: false,
+  },
+  editable: false,
+  active: true,
+  screens: {
+    create_top: {
+      '-all-' => {
+        null: false,
+      },
+    },
+    edit: {},
+  },
+  pending_migration: false,
+  position: 15,
+)
+
 ObjectManager::Attribute.add(
   object: 'Ticket',
   name: 'customer_id',
@@ -2038,7 +2066,7 @@ ObjectManager::Attribute.add(
     },
   },
   pending_migration: false,
-  position: 20,
+  position: 25,
 )
 ObjectManager::Attribute.add(
   object: 'Ticket',
@@ -2211,31 +2239,6 @@ ObjectManager::Attribute.add(
   position: 900,
 )
 
-ObjectManager::Attribute.add(
-  object: 'Ticket',
-  name: 'title',
-  display: 'Title',
-  data_type: 'input',
-  data_option: {
-    type: 'text',
-    maxlength: 200,
-    null: false,
-    translate: false,
-  },
-  editable: false,
-  active: true,
-  screens: {
-    create_top: {
-      '-all-' => {
-        null: false,
-      },
-    },
-    edit: {},
-  },
-  pending_migration: false,
-  position: 15,
-)
-
 ObjectManager::Attribute.add(
   object: 'TicketArticle',
   name: 'type_id',