diff --git a/app/assets/javascripts/app/controllers/_application_controller_table.coffee b/app/assets/javascripts/app/controllers/_application_controller_table.coffee
index 413634fbf..f7a37f2d6 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_table.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_table.coffee
@@ -517,7 +517,7 @@ class App.ControllerTable extends App.Controller
       if object
         position++
         if @groupBy
-          groupByName = App.viewPrint(object, @groupBy, @attributesList)
+          groupByName = @groupObjectName(object, @groupBy)
           if groupLastName isnt groupByName
             groupLastName = groupByName
             tableBody.push @renderTableGroupByRow(object, position, groupByName)
@@ -529,14 +529,11 @@ class App.ControllerTable extends App.Controller
     groupByCount = undefined
     if ui_table_group_by_show_count is true
       groupBy = @groupBy
-      groupLast = object[@groupBy]
-      if !groupLast
-        groupBy = "#{@groupBy}_id"
-        groupLast = object[groupBy]
+      groupLast = @groupObjectName(object, @groupBy)
       groupByCount = 0
       if @objects
         for localObject in @objects
-          if localObject[groupBy] is groupLast
+          if @groupObjectName(localObject, groupBy) is groupLast
             groupByCount += 1
 
     App.view('generic/table_row_group_by')(
@@ -799,22 +796,7 @@ class App.ControllerTable extends App.Controller
       # get groups
       groupObjects = {}
       for object in @objects
-        group = object[@groupBy]
-        if !group
-          withId = "#{@groupBy}_id"
-          if object[withId] && @attributesList[withId] && @attributesList[withId].relation
-            if App[@attributesList[withId].relation].exists(object[withId])
-              item = App[@attributesList[withId].relation].findNative(object[withId])
-              if item && item.displayName
-                group = item.displayName().toLowerCase()
-              else if item.name
-                group = item.name.toLowerCase()
-        if _.isEmpty(group)
-          group = ''
-        if group.displayName
-          group = group.displayName().toLowerCase()
-        else if group.name
-          group = group.name.toLowerCase()
+        group = @groupObjectName(object, @groupBy)
         groupObjects[group] ||= []
         groupObjects[group].push object
 
@@ -836,6 +818,20 @@ class App.ControllerTable extends App.Controller
     @objects = localObjects
     @lastSortedobjects = localObjects
 
+  groupObjectName: (object, key = undefined) ->
+    group = object
+    if key
+      if key not of object
+        key += '_id'
+      group = App.viewPrint(object, key, @attributesList)
+    if _.isEmpty(group)
+      group = ''
+    if group.displayName
+      group = group.displayName().toLowerCase()
+    else if group.name
+      group = group.name.toLowerCase()
+    group
+
   onActionButtonClicked: (e) =>
     id = $(e.currentTarget).parents('tr').data('id')
     name = e.currentTarget.getAttribute('data-table-action')
diff --git a/spec/system/ticket/view_spec.rb b/spec/system/ticket/view_spec.rb
index da1097cdc..af6c6be91 100644
--- a/spec/system/ticket/view_spec.rb
+++ b/spec/system/ticket/view_spec.rb
@@ -142,4 +142,32 @@ RSpec.describe 'Ticket views', type: :system do
              ]).to be_all note
     end
   end
+
+  context 'Setting "ui_table_group_by_show_count"', authenticated_as: :authenticate, db_strategy: :reset do
+    let!(:ticket1) { create(:ticket, group: Group.find_by(name: 'Users')) }
+    let!(:ticket2) { create(:ticket, group: Group.find_by(name: 'Users')) }
+    let!(:ticket3) { create(:ticket, group: Group.find_by(name: 'Users')) }
+    let!(:ticket4) { create(:ticket, group: Group.find_by(name: 'Users')) }
+
+    def authenticate
+      create :object_manager_attribute_select, name: 'grouptest'
+      ObjectManager::Attribute.migration_execute
+      ticket1
+      ticket2.update(grouptest: 'key_1')
+      ticket3.update(grouptest: 'key_2')
+      ticket4.update(grouptest: 'key_1')
+      Overview.find_by(name: 'Open').update(group_by: 'grouptest')
+      Setting.set('ui_table_group_by_show_count', true)
+      true
+    end
+
+    it 'shows correct ticket counts' do
+      visit 'ticket/view/all_open'
+      within(:active_content) do
+        page.find('.js-tableBody td b', text: '(1)')
+        page.find('.js-tableBody td b', text: 'value_1 (2)')
+        page.find('.js-tableBody td b', text: 'value_2 (1)')
+      end
+    end
+  end
 end