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Fixes #2421 - API creates empty tickets without articles if data is missing

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This commit is contained in:
Mantas 2021-10-06 08:54:33 +03:00
parent bc16e6c404
commit e7355e6d92
3 changed files with 124 additions and 118 deletions
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2
app/controllers/concerns/creates_ticket_articles.rb
View file

@ -13,7 +13,7 @@ module CreatesTicketArticles
subtype = params.delete(:subtype)
# check min. params
raise Exceptions::UnprocessableEntity, __('Need at least article: { body: "some text" }') if !params[:body]
raise Exceptions::UnprocessableEntity, __('Need at least article: { body: "some text" }') if params[:body].blank?
# fill default values
if params[:type_id].blank? && params[:type].blank?

181
app/controllers/tickets_controller.rb
View file

@ -72,83 +72,79 @@ class TicketsController < ApplicationController
# POST /api/v1/tickets
def create
customer = {}
if params[:customer].instance_of?(ActionController::Parameters)
customer = params[:customer]
params.delete(:customer)
end
ticket = nil
clean_params = Ticket.association_name_to_id_convert(params)
Transaction.execute do # rubocop:disable Metrics/BlockLength
customer = {}
if params[:customer].instance_of?(ActionController::Parameters)
customer = params[:customer]
params.delete(:customer)
end
# overwrite params
if !current_user.permissions?('ticket.agent')
%i[owner owner_id customer customer_id organization organization_id preferences].each do |key|
clean_params.delete(key)
end
clean_params[:customer_id] = current_user.id
end
clean_params = Ticket.association_name_to_id_convert(params)
# The parameter :customer_id is 'abused' in cases where it is not an integer, but a string like
# 'guess:customers.email@domain.com' which implies that the customer should be looked up.
if clean_params[:customer_id].is_a?(String) && clean_params[:customer_id] =~ %r{^guess:(.+?)$}
email_address = $1
email_address_validation = EmailAddressValidation.new(email_address)
if !email_address_validation.valid_format?
render json: { error: "Invalid email '#{email_address}' of customer" }, status: :unprocessable_entity
return
# overwrite params
if !current_user.permissions?('ticket.agent')
%i[owner owner_id customer customer_id organization organization_id preferences].each do |key|
clean_params.delete(key)
end
clean_params[:customer_id] = current_user.id
end
local_customer = User.find_by(email: email_address.downcase)
if !local_customer
role_ids = Role.signup_role_ids
local_customer = User.create(
firstname: '',
lastname: '',
email: email_address,
password: '',
active: true,
role_ids: role_ids,
)
end
clean_params[:customer_id] = local_customer.id
end
# try to create customer if needed
if clean_params[:customer_id].blank? && customer.present?
check_attributes_by_current_user_permission(customer)
clean_customer = User.association_name_to_id_convert(customer)
local_customer = nil
if !local_customer && clean_customer[:id].present?
local_customer = User.find_by(id: clean_customer[:id])
# The parameter :customer_id is 'abused' in cases where it is not an integer, but a string like
# 'guess:customers.email@domain.com' which implies that the customer should be looked up.
if clean_params[:customer_id].is_a?(String) && clean_params[:customer_id] =~ %r{^guess:(.+?)$}
email_address = $1
email_address_validation = EmailAddressValidation.new(email_address)
if !email_address_validation.valid_format?
render json: { error: "Invalid email '#{email_address}' of customer" }, status: :unprocessable_entity
return
end
local_customer = User.find_by(email: email_address.downcase)
if !local_customer
role_ids = Role.signup_role_ids
local_customer = User.create(
firstname: '',
lastname: '',
email: email_address,
password: '',
active: true,
role_ids: role_ids,
)
end
clean_params[:customer_id] = local_customer.id
end
if !local_customer && clean_customer[:email].present?
local_customer = User.find_by(email: clean_customer[:email].downcase)
end
if !local_customer && clean_customer[:login].present?
local_customer = User.find_by(login: clean_customer[:login].downcase)
end
if !local_customer
role_ids = Role.signup_role_ids
local_customer = User.new(clean_customer)
local_customer.role_ids = role_ids
local_customer.save!
end
clean_params[:customer_id] = local_customer.id
end
clean_params = Ticket.param_cleanup(clean_params, true)
clean_params[:screen] = 'create_middle'
ticket = Ticket.new(clean_params)
authorize!(ticket, :create?)
# try to create customer if needed
if clean_params[:customer_id].blank? && customer.present?
check_attributes_by_current_user_permission(customer)
clean_customer = User.association_name_to_id_convert(customer)
local_customer = nil
if !local_customer && clean_customer[:id].present?
local_customer = User.find_by(id: clean_customer[:id])
end
if !local_customer && clean_customer[:email].present?
local_customer = User.find_by(email: clean_customer[:email].downcase)
end
if !local_customer && clean_customer[:login].present?
local_customer = User.find_by(login: clean_customer[:login].downcase)
end
if !local_customer
role_ids = Role.signup_role_ids
local_customer = User.new(clean_customer)
local_customer.role_ids = role_ids
local_customer.save!
end
clean_params[:customer_id] = local_customer.id
end
# check if article is given
if !params[:article]
render json: { error: 'article hash is missing' }, status: :unprocessable_entity
return
end
clean_params = Ticket.param_cleanup(clean_params, true)
clean_params[:screen] = 'create_middle'
ticket = Ticket.new(clean_params)
authorize!(ticket, :create?)
# create ticket
ticket.save!
ticket.with_lock do
# create ticket
ticket.save!
# create tags if given
if params[:tags].present?
@ -170,33 +166,34 @@ class TicketsController < ApplicationController
if params[:article]
article_create(ticket, params[:article])
end
end
# create links (e. g. in case of ticket split)
# links: {
# Ticket: {
# parent: [ticket_id1, ticket_id2, ...]
# normal: [ticket_id1, ticket_id2, ...]
# child: [ticket_id1, ticket_id2, ...]
# },
# }
if params[:links].present?
link = params[:links].permit!.to_h
raise Exceptions::UnprocessableEntity, __('Invalid link structure') if !link.is_a? Hash
link.each do |target_object, link_types_with_object_ids|
raise Exceptions::UnprocessableEntity, __('Invalid link structure (Object)') if !link_types_with_object_ids.is_a? Hash
# create links (e. g. in case of ticket split)
# links: {
# Ticket: {
# parent: [ticket_id1, ticket_id2, ...]
# normal: [ticket_id1, ticket_id2, ...]
# child: [ticket_id1, ticket_id2, ...]
# },
# }
if params[:links].present?
link = params[:links].permit!.to_h
raise Exceptions::UnprocessableEntity, __('Invalid link structure') if !link.is_a? Hash
link_types_with_object_ids.each do |link_type, object_ids|
raise Exceptions::UnprocessableEntity, __('Invalid link structure (Object->LinkType)') if !object_ids.is_a? Array
link.each do |target_object, link_types_with_object_ids|
raise Exceptions::UnprocessableEntity, __('Invalid link structure (Object)') if !link_types_with_object_ids.is_a? Hash
object_ids.each do |local_object_id|
link = Link.add(
link_type: link_type,
link_object_target: target_object,
link_object_target_value: local_object_id,
link_object_source: 'Ticket',
link_object_source_value: ticket.id,
)
link_types_with_object_ids.each do |link_type, object_ids|
raise Exceptions::UnprocessableEntity, __('Invalid link structure (Object->LinkType)') if !object_ids.is_a? Array
object_ids.each do |local_object_id|
link = Link.add(
link_type: link_type,
link_object_target: target_object,
link_object_target_value: local_object_id,
link_object_source: 'Ticket',
link_object_source_value: ticket.id,
)
end
end
end
end

59
spec/requests/ticket_spec.rb
View file

@ -101,12 +101,45 @@ RSpec.describe 'Ticket', type: :request do
article: {},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['error']).to eq('Need at least article: { body: "some text" }')
end
it 'does ticket create with agent - article.body set to empty string (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id,
article: { body: " \n " },
}
authenticated_as(agent)
expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['error']).to eq('Need at least article: { body: "some text" }')
end
it 'does ticket create with agent - missing article (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id
}
authenticated_as(agent)
expect { post '/api/v1/tickets', params: params, as: :json }.to change(Ticket, :count).by(1)
expect(response).to have_http_status(:created)
expect(json_response).to be_a_kind_of(Hash)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles).to be_empty
end
it 'does ticket create with agent - minimal article (01.03)' do
params = {
title: 'a new ticket #3',
@ -151,30 +184,6 @@ RSpec.describe 'Ticket', type: :request do
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with empty article body' do
params = {
title: 'a new ticket with empty article body',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer: customer.email,
article: { body: '' }
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a_kind_of(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket with empty article body')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
article = ticket.articles.first
expect(article.body).to eq('')
end
it 'does ticket create with agent - wrong owner_id - 0 (01.05)' do
params = {
title: 'a new ticket #4',