diff --git a/app/assets/javascripts/app/views/integration/cti.jst.eco b/app/assets/javascripts/app/views/integration/cti.jst.eco
index 64fec37fd..ed8088122 100644
--- a/app/assets/javascripts/app/views/integration/cti.jst.eco
+++ b/app/assets/javascripts/app/views/integration/cti.jst.eco
@@ -1,6 +1,6 @@
 <form>
 
-  <h2><%- @T('Settings') %></h2>
+  <h2><%- @T('Endpoint Settings') %></h2>
 
   <p><%- @T('You need to configure the Zammad endpoints in the %s', 'PBX') %>:<p>
 
@@ -19,7 +19,8 @@
     </table>
   </div>
 
-  <h2><%- @T('Inbound') %></h2>
+  <h2><%- @T('Call Settings') %></h2>
+  <h3><%- @T('Inbound') %></h3>
 
   <p><%- @T('Block caller IDs based on sender caller ID.') %>
 
@@ -46,7 +47,7 @@
     </table>
   </div>
 
-  <h2><%- @T('Outbound') %></h2>
+  <h3><%- @T('Outbound') %></h3>
 
   <p><%- @T('Set caller ID of outbound calls based on destination caller ID.') %>
 
@@ -76,7 +77,7 @@
     </table>
   </div>
 
-  <p><%- @T('Settings') %>
+  <h2><%- @T('Other Settings') %></h2>
 
   <div class="settings-entry">
     <table class="settings-list" style="width: 100%;">
@@ -96,9 +97,9 @@
     </table>
   </div>
 
-  <h2><%- @T('Notify Map') %></h2>
+  <h2><%- @T('Phone Extension to Agent Mapping') %></h2>
 
-  <p><%- @T('Notify certain users by matching caller ID.') %><%- @T('If no mapping is defined, all users will get notified of any event.') %>
+  <p><%- @T("By mapping your agents' phone extensions to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call.") %></p>
 
   <div class="settings-entry">
     <table class="settings-list js-notifyMap" style="width: 100%;">
diff --git a/app/assets/javascripts/app/views/integration/placetel.jst.eco b/app/assets/javascripts/app/views/integration/placetel.jst.eco
index a7fdfa8c1..96ecb8347 100644
--- a/app/assets/javascripts/app/views/integration/placetel.jst.eco
+++ b/app/assets/javascripts/app/views/integration/placetel.jst.eco
@@ -1,6 +1,6 @@
 <form>
 
-  <h2>Placetel <%- @T('Settings') %></h2>
+  <h2><%- @T('Endpoint Settings') %></h2>
 
   <p><%- @T('You need to configure the Zammad endpoints in the %s web interface', 'Placetel') %>:<p>
 
@@ -35,7 +35,8 @@
     </table>
   </div>
 
-  <h2><%- @T('Inbound') %></h2>
+  <h2><%- @T('Call Settings') %></h2>
+  <h3><%- @T('Inbound') %></h3>
 
   <p><%- @T('Block caller IDs based on sender caller ID.') %>
 
@@ -62,7 +63,7 @@
     </table>
   </div>
 <!-- disabled until api is supporting it
-  <h2><%- @T('Outbound') %></h2>
+  <h3><%- @T('Outbound') %></h3>
 
   <p><%- @T('Set caller ID of outbound calls based on destination caller ID.') %>
 
@@ -93,7 +94,7 @@
   </div>
 -->
 
-  <p><%- @T('Settings') %>
+  <h2><%- @T('Other Settings') %></h2>
 
   <div class="settings-entry">
     <table class="settings-list" style="width: 100%;">
@@ -115,9 +116,9 @@
     </table>
   </div>
 
-  <h2><%- @T('User assignment to telephones') %></h2>
+  <h2><%- @T('Phone Extension to Agent Mapping') %></h2>
 
-  <p><%- @T('User assignment to telephones to be able to open new ticket screen upon answering a call.') %>
+  <p><%- @T("By mapping your agents' Placetel SIP users to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call.") %>
 
   <div class="settings-entry">
     <table class="settings-list js-userDeviceMap" style="width: 100%;">
diff --git a/app/assets/javascripts/app/views/integration/sipgate.jst.eco b/app/assets/javascripts/app/views/integration/sipgate.jst.eco
index 17c68a86e..5a194891b 100644
--- a/app/assets/javascripts/app/views/integration/sipgate.jst.eco
+++ b/app/assets/javascripts/app/views/integration/sipgate.jst.eco
@@ -1,6 +1,6 @@
 <form>
 
-  <h2>sipgate.io <%- @T('Settings') %></h2>
+  <h2><%- @T('Endpoint Settings') %></h2>
 
   <p><%- @T('You need to configure the Zammad endpoints in the %s web interface', 'Sipgate') %>:<p>
 
@@ -22,7 +22,8 @@
     </table>
   </div>
 
-  <h2><%- @T('Inbound') %></h2>
+  <h2><%- @T('Call Settings') %></h2>
+  <h3><%- @T('Inbound') %></h3>
 
   <p><%- @T('Block caller IDs based on sender caller ID.') %>
 
@@ -49,7 +50,7 @@
     </table>
   </div>
 
-  <h2><%- @T('Outbound') %></h2>
+  <h3><%- @T('Outbound') %></h3>
 
   <p><%- @T('Set caller ID of outbound calls based on destination caller ID.') %>
 
@@ -79,7 +80,7 @@
     </table>
   </div>
 
-  <p><%- @T('Settings') %>
+  <h2><%- @T('Other Settings') %></h2>
 
   <div class="settings-entry">
     <table class="settings-list" style="width: 100%;">
@@ -99,9 +100,9 @@
     </table>
   </div>
 
-  <h2><%- @T('User assignment to Sipgate users') %></h2>
+  <h2><%- @T('Phone Extension to Agent Mapping') %></h2>
 
-  <p><%- @T('User assignment to Sipgate users to be able to open new ticket screen upon answering a call.') %>
+  <p><%- @T("By mapping your agents' sipgate users to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call.") %>
 
   <div class="settings-entry">
     <table class="settings-list js-userRemoteMap" style="width: 100%;">
diff --git a/app/assets/javascripts/app/views/widget/http_log.jst.eco b/app/assets/javascripts/app/views/widget/http_log.jst.eco
index 5682e9f4c..d2521c321 100644
--- a/app/assets/javascripts/app/views/widget/http_log.jst.eco
+++ b/app/assets/javascripts/app/views/widget/http_log.jst.eco
@@ -1,5 +1,5 @@
 <hr>
-<h2><%- @T('Recent logs') %></h2>
+<h2><%- @T('Recent Logs') %></h2>
 <% if @description: %>
   <% for item in @description: %>
     <p><%- @T(item...) %></p>
diff --git a/i18n/zammad.pot b/i18n/zammad.pot
index 6592c786c..b2736d0de 100644
--- a/i18n/zammad.pot
+++ b/i18n/zammad.pot
@@ -1248,6 +1248,18 @@ msgstr ""
 msgid "By default, the follow-up check is done via the subject of an email. This setting lets you add more fields for which the follow-up check will be executed."
 msgstr ""
 
+#: app/assets/javascripts/app/views/integration/placetel.jst.eco
+msgid "By mapping your agents' Placetel SIP users to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call."
+msgstr ""
+
+#: app/assets/javascripts/app/views/integration/cti.jst.eco
+msgid "By mapping your agents' phone extensions to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call."
+msgstr ""
+
+#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
+msgid "By mapping your agents' sipgate users to their Zammad user accounts, Zammad can support your agents by opening either a new ticket dialogue or the user profile upon picking up a new call."
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/_ui_element/postmaster_match.coffee
 #: app/assets/javascripts/app/controllers/agent_ticket_create.coffee
 #: app/assets/javascripts/app/models/ticket_article.coffee
@@ -1307,6 +1319,12 @@ msgstr ""
 msgid "Calendars"
 msgstr ""
 
+#: app/assets/javascripts/app/views/integration/cti.jst.eco
+#: app/assets/javascripts/app/views/integration/placetel.jst.eco
+#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
+msgid "Call Settings"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/cti.coffee
 msgid "Call from %s for %s"
 msgstr ""
@@ -3688,6 +3706,12 @@ msgstr ""
 msgid "Endpoint"
 msgstr ""
 
+#: app/assets/javascripts/app/views/integration/cti.jst.eco
+#: app/assets/javascripts/app/views/integration/placetel.jst.eco
+#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
+msgid "Endpoint Settings"
+msgstr ""
+
 #: db/seeds.rb
 msgid "English (United States)"
 msgstr ""
@@ -4710,10 +4734,6 @@ msgstr ""
 msgid "If left empty, the host gets auto-detected - in this case %s. The auto-detection reads out the host from the <script> tag. If you don't include it via a <script> tag you need to specify the host."
 msgstr ""
 
-#: app/assets/javascripts/app/views/integration/cti.jst.eco
-msgid "If no mapping is defined, all users will get notified of any event."
-msgstr ""
-
 #: app/assets/javascripts/app/controllers/_integration/check_mk.coffee
 #: app/assets/javascripts/app/controllers/_integration/icinga.coffee
 #: app/assets/javascripts/app/controllers/_integration/monit.coffee
@@ -6595,14 +6615,6 @@ msgstr ""
 msgid "Notifications"
 msgstr ""
 
-#: app/assets/javascripts/app/views/integration/cti.jst.eco
-msgid "Notify Map"
-msgstr ""
-
-#: app/assets/javascripts/app/views/integration/cti.jst.eco
-msgid "Notify certain users by matching caller ID."
-msgstr ""
-
 #: app/assets/javascripts/app/controllers/_ui_element/basedate.coffee
 #: app/assets/javascripts/app/controllers/report.coffee
 #: app/assets/javascripts/app/controllers/time_accounting.coffee
@@ -6842,6 +6854,12 @@ msgstr ""
 msgid "Original Formatting"
 msgstr ""
 
+#: app/assets/javascripts/app/views/integration/cti.jst.eco
+#: app/assets/javascripts/app/views/integration/placetel.jst.eco
+#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
+msgid "Other Settings"
+msgstr ""
+
 #: app/assets/javascripts/app/controllers/_profile/out_of_office.coffee
 #: app/assets/javascripts/app/views/profile/out_of_office.jst.eco
 #: db/seeds/permissions.rb
@@ -7079,6 +7097,12 @@ msgstr ""
 msgid "Phone (out)"
 msgstr ""
 
+#: app/assets/javascripts/app/views/integration/cti.jst.eco
+#: app/assets/javascripts/app/views/integration/placetel.jst.eco
+#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
+msgid "Phone Extension to Agent Mapping"
+msgstr ""
+
 #: app/assets/javascripts/app/views/profile/token_access.jst.eco
 msgid "Pick a name for the application, and we'll give you a unique token."
 msgstr ""
@@ -7384,7 +7408,7 @@ msgid "Recent Customer Tickets"
 msgstr ""
 
 #: app/assets/javascripts/app/views/widget/http_log.jst.eco
-msgid "Recent logs"
+msgid "Recent Logs"
 msgstr ""
 
 #: app/assets/javascripts/app/views/agent_ticket_merge.jst.eco
@@ -8132,14 +8156,11 @@ msgstr ""
 #: app/assets/javascripts/app/controllers/ticket_zoom/setting.coffee
 #: app/assets/javascripts/app/views/channel/form.jst.eco
 #: app/assets/javascripts/app/views/customer_chat/index.jst.eco
-#: app/assets/javascripts/app/views/integration/cti.jst.eco
 #: app/assets/javascripts/app/views/integration/exchange.jst.eco
 #: app/assets/javascripts/app/views/integration/github.jst.eco
 #: app/assets/javascripts/app/views/integration/gitlab.jst.eco
 #: app/assets/javascripts/app/views/integration/idoit.jst.eco
 #: app/assets/javascripts/app/views/integration/ldap.jst.eco
-#: app/assets/javascripts/app/views/integration/placetel.jst.eco
-#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
 #: app/assets/javascripts/app/views/telegram/bot_add.jst.eco
 #: app/assets/javascripts/app/views/telegram/bot_edit.jst.eco
 msgid "Settings"
@@ -9846,22 +9867,6 @@ msgstr ""
 msgid "User Preferences"
 msgstr ""
 
-#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
-msgid "User assignment to Sipgate users"
-msgstr ""
-
-#: app/assets/javascripts/app/views/integration/sipgate.jst.eco
-msgid "User assignment to Sipgate users to be able to open new ticket screen upon answering a call."
-msgstr ""
-
-#: app/assets/javascripts/app/views/integration/placetel.jst.eco
-msgid "User assignment to telephones"
-msgstr ""
-
-#: app/assets/javascripts/app/views/integration/placetel.jst.eco
-msgid "User assignment to telephones to be able to open new ticket screen upon answering a call."
-msgstr ""
-
 #: app/assets/javascripts/app/controllers/getting_started/admin.coffee
 #: app/assets/javascripts/app/controllers/signup.coffee
 msgid "User could not be created."