diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 43dc84989..63c7f9b13 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -222,20 +222,28 @@ returns
 
 =begin
 
-know if online notifcation should be shown as already seen
+know if online notifcation should be shown as already seen with current state
 
   ticket = Ticket.find(1)
   seen = ticket.online_notification_seen_state
 
 returns
 
-  result = [user1, user2, ...]
+  result = true # or false
 
 =end
 
   def online_notification_seen_state
     state      = Ticket::State.lookup( id: state_id )
     state_type = Ticket::StateType.lookup( id: state.state_type_id )
+
+    # set all to seen if pending action state is a closed or merged state
+    if state_type.name == 'pending action' && state.next_state_id
+      state      = Ticket::State.lookup( id: next_state_id )
+      state_type = Ticket::StateType.lookup( id: state.state_type_id )
+    end
+
+    # set all to seen if new state is a closed or merged state
     return true if state_type.name == 'closed'
     return true if state_type.name == 'merged'
     false