diff --git a/app/models/observer/ticket/article/communicate_email.rb b/app/models/observer/ticket/article/communicate_email.rb
index 83bdc0688..9a83d7c4c 100644
--- a/app/models/observer/ticket/article/communicate_email.rb
+++ b/app/models/observer/ticket/article/communicate_email.rb
@@ -17,56 +17,65 @@ class Observer::Ticket::Article::CommunicateEmail < ActiveRecord::Observer
     type = Ticket::Article::Type.lookup( :id => record.ticket_article_type_id )
     return if type['name'] != 'email'
 
-    # build subject
-    ticket = Ticket.lookup( :id => record.ticket_id )
-    subject = ticket.subject_build( record.subject )
+    Delayed::Job.enqueue( Observer::Ticket::Article::CommunicateEmail::Send.new( record.id )
+  end
 
-    # send email
-    a = Channel::IMAP.new
-    message = a.send(
-      {
-        :message_id  => record.message_id,
-        :in_reply_to => record.in_reply_to,
-        :from        => record.from,
-        :to          => record.to,
-        :cc          => record.cc,
-        :subject     => subject,
-        :body        => record.body,
-        :attachments => record.attachments
-      }
-    )
+  class Send < Struct.new( :id )
+    def perform
+      record = Ticket::Article.find( id )
 
-    # store mail plain
-    Store.add(
-      :object        => 'Ticket::Article::Mail',
-      :o_id          => record.id,
-      :data          => message.to_s,
-      :filename      => "ticket-#{ticket.number}-#{record.id}.eml",
-      :preferences   => {},
-      :created_by_id => record.created_by_id,
-    )
+      # build subject
+      ticket = Ticket.lookup( :id => record.ticket_id )
+      subject = ticket.subject_build( record.subject )
 
-    # add history record
-    recipient_list = ''
-    [:to, :cc].each { |key|
-      if record[key] && record[key] != ''
-        if recipient_list != ''
-          recipient_list += ','
-        end
-        recipient_list += record[key]
-      end
-    }
-    if recipient_list != ''
-      History.add(
-        :o_id                   => record.id,
-        :history_type           => 'email',
-        :history_object         => 'Ticket::Article',
-        :related_o_id           => ticket.id,
-        :related_history_object => 'Ticket',
-        :value_from             => record.subject,
-        :value_to               => recipient_list,
-        :created_by_id          => record.created_by_id,
+      # send email
+      a = Channel::IMAP.new
+      message = a.send(
+        {
+          :message_id  => record.message_id,
+          :in_reply_to => record.in_reply_to,
+          :from        => record.from,
+          :to          => record.to,
+          :cc          => record.cc,
+          :subject     => subject,
+          :body        => record.body,
+          :attachments => record.attachments
+        }
       )
+
+      # store mail plain
+      Store.add(
+        :object        => 'Ticket::Article::Mail',
+        :o_id          => record.id,
+        :data          => message.to_s,
+        :filename      => "ticket-#{ticket.number}-#{record.id}.eml",
+        :preferences   => {},
+        :created_by_id => record.created_by_id,
+      )
+
+      # add history record
+      recipient_list = ''
+      [:to, :cc].each { |key|
+        if record[key] && record[key] != ''
+          if recipient_list != ''
+            recipient_list += ','
+          end
+          recipient_list += record[key]
+        end
+      }
+      if recipient_list != ''
+        History.add(
+          :o_id                   => record.id,
+          :history_type           => 'email',
+          :history_object         => 'Ticket::Article',
+          :related_o_id           => ticket.id,
+          :related_history_object => 'Ticket',
+          :value_from             => record.subject,
+          :value_to               => recipient_list,
+          :created_by_id          => record.created_by_id,
+        )
+      end
     end
   end
-end
+
+end
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