Fixes #1553: Calendar as filter condition for Trigger/Automatization.
This commit is contained in:
parent
ddd49271e2
commit
ec23915bd0
14 changed files with 132 additions and 50 deletions
|
@ -37,7 +37,7 @@ Metrics/BlockNesting:
|
|||
|
||||
# Offense count: 340
|
||||
Metrics/CyclomaticComplexity:
|
||||
Max: 97
|
||||
Max: 107
|
||||
|
||||
# Offense count: 27
|
||||
# Configuration parameters: CountComments.
|
||||
|
@ -46,7 +46,7 @@ Metrics/ModuleLength:
|
|||
|
||||
# Offense count: 274
|
||||
Metrics/PerceivedComplexity:
|
||||
Max: 115
|
||||
Max: 125
|
||||
|
||||
# Offense count: 2
|
||||
# Cop supports --auto-correct.
|
||||
|
|
|
@ -17,6 +17,10 @@ class App.UiElement.ticket_selector
|
|||
name: 'Organization'
|
||||
model: 'Organization'
|
||||
|
||||
if attribute.executionTime
|
||||
groups.execution_time =
|
||||
name: 'Execution Time'
|
||||
|
||||
operators_type =
|
||||
'^datetime$': ['before (absolute)', 'after (absolute)', 'before (relative)', 'after (relative)', 'within next (relative)', 'within last (relative)']
|
||||
'^timestamp$': ['before (absolute)', 'after (absolute)', 'before (relative)', 'after (relative)', 'within next (relative)', 'within last (relative)']
|
||||
|
@ -71,6 +75,18 @@ class App.UiElement.ticket_selector
|
|||
operator: ['is', 'is not']
|
||||
|
||||
for groupKey, groupMeta of groups
|
||||
if groupKey is 'execution_time'
|
||||
if attribute.executionTime
|
||||
elements['execution_time.calendar_id'] =
|
||||
name: 'calendar_id'
|
||||
display: 'Calendar'
|
||||
tag: 'select'
|
||||
relation: 'Calendar'
|
||||
null: false
|
||||
translate: false
|
||||
operator: ['is in working time', 'is not in working time']
|
||||
|
||||
else
|
||||
for row in App[groupMeta.model].configure_attributes
|
||||
|
||||
# ignore passwords and relations
|
||||
|
|
|
@ -5,7 +5,7 @@ class App.Job extends App.Model
|
|||
@configure_attributes = [
|
||||
{ name: 'name', display: 'Name', tag: 'input', type: 'text', limit: 100, null: false },
|
||||
{ name: 'timeplan', display: 'When should the job run?', tag: 'timer', null: true },
|
||||
{ name: 'condition', display: 'Conditions for effected objects', tag: 'ticket_selector', null: true },
|
||||
{ name: 'condition', display: 'Conditions for effected objects', tag: 'ticket_selector', null: true, executionTime: true },
|
||||
{ name: 'perform', display: 'Execute changes on objects', tag: 'ticket_perform_action', null: true, notification: true, ticket_delete: true },
|
||||
{ name: 'disable_notification', display: 'Disable Notifications', tag: 'boolean', default: true },
|
||||
{ name: 'note', display: 'Note', tag: 'textarea', note: 'Notes are visible to agents only, never to customers.', limit: 250, null: true },
|
||||
|
|
|
@ -4,7 +4,7 @@ class App.Trigger extends App.Model
|
|||
@url: @apiPath + '/triggers'
|
||||
@configure_attributes = [
|
||||
{ name: 'name', display: 'Name', tag: 'input', type: 'text', limit: 100, null: false },
|
||||
{ name: 'condition', display: 'Conditions for effected objects', tag: 'ticket_selector', null: false, preview: false, action: true, hasChanged: true },
|
||||
{ name: 'condition', display: 'Conditions for effected objects', tag: 'ticket_selector', null: false, preview: false, action: true, hasChanged: true, executionTime: true },
|
||||
{ name: 'perform', display: 'Execute changes on objects', tag: 'ticket_perform_action', null: true, notification: true, trigger: true },
|
||||
{ name: 'active', display: 'Active', tag: 'active', default: true },
|
||||
{ name: 'updated_at', display: 'Updated', tag: 'datetime', readonly: 1 },
|
||||
|
|
|
@ -498,7 +498,7 @@ class TicketsController < ApplicationController
|
|||
def selector
|
||||
permission_check('admin.*')
|
||||
|
||||
ticket_count, tickets = Ticket.selectors(params[:condition], limit: 6)
|
||||
ticket_count, tickets = Ticket.selectors(params[:condition], limit: 6, execution_time: true)
|
||||
|
||||
assets = {}
|
||||
ticket_ids = []
|
||||
|
|
|
@ -68,6 +68,7 @@ get assets and record_ids of selector
|
|||
attribute_class = attribute[0].to_classname.constantize
|
||||
rescue => e
|
||||
next if attribute[0] == 'article'
|
||||
next if attribute[0] == 'execution_time'
|
||||
|
||||
logger.error "Unable to get asset for '#{attribute[0]}': #{e.inspect}"
|
||||
next
|
||||
|
|
|
@ -327,6 +327,21 @@ returns
|
|||
holidays
|
||||
end
|
||||
|
||||
def biz
|
||||
Biz::Schedule.new do |config|
|
||||
|
||||
# get business hours
|
||||
hours = business_hours_to_hash
|
||||
raise "No configured hours found in calendar #{inspect}" if hours.blank?
|
||||
|
||||
config.hours = hours
|
||||
|
||||
# get holidays
|
||||
config.holidays = public_holidays_to_array
|
||||
config.time_zone = timezone
|
||||
end
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
# if changed calendar is default, set all others default to false
|
||||
|
|
|
@ -13,6 +13,7 @@ module ChecksConditionValidation
|
|||
|
||||
# check if a valid condition got inserted.
|
||||
validate_condition.delete('ticket.action')
|
||||
validate_condition.delete('execution_time.calendar_id')
|
||||
validate_condition.each do |key, value|
|
||||
next if !value
|
||||
next if !value['operator']
|
||||
|
|
|
@ -74,7 +74,7 @@ job.run(true)
|
|||
return
|
||||
end
|
||||
|
||||
ticket_count, tickets = Ticket.selectors(condition, limit: 2_000)
|
||||
ticket_count, tickets = Ticket.selectors(condition, limit: 2_000, execution_time: true)
|
||||
|
||||
logger.debug { "Job #{name} with #{ticket_count} tickets" }
|
||||
|
||||
|
@ -140,7 +140,7 @@ job.run(true)
|
|||
end
|
||||
|
||||
def matching_count
|
||||
ticket_count, _tickets = Ticket.selectors(condition, limit: 1)
|
||||
ticket_count, _tickets = Ticket.selectors(condition, limit: 1, execution_time: true)
|
||||
ticket_count || 0
|
||||
end
|
||||
|
||||
|
|
|
@ -23,21 +23,22 @@ returns
|
|||
=end
|
||||
|
||||
def assets(data)
|
||||
|
||||
app_model = Job.to_app_model
|
||||
|
||||
if !data[ app_model ]
|
||||
data[ app_model ] = {}
|
||||
end
|
||||
data[ app_model ] ||= {}
|
||||
return data if data[ app_model ][ id ]
|
||||
|
||||
data[ app_model ][ id ] = attributes_with_association_ids
|
||||
data = assets_of_selector('condition', data)
|
||||
data = assets_of_selector('perform', data)
|
||||
|
||||
if !data[ User.to_app_model ]
|
||||
data[ User.to_app_model ] = {}
|
||||
app_model_calendar = Calendar.to_app_model
|
||||
data[ app_model_calendar ] ||= {}
|
||||
Calendar.find_each do |calendar|
|
||||
data = calendar.assets(data)
|
||||
end
|
||||
|
||||
data[ User.to_app_model ] ||= {}
|
||||
%w[created_by_id updated_by_id].each do |local_user_id|
|
||||
next if !self[ local_user_id ]
|
||||
next if data[ User.to_app_model ][ self[ local_user_id ] ]
|
||||
|
|
|
@ -434,7 +434,7 @@ get count of tickets and tickets which match on selector
|
|||
access = options[:access] || 'full'
|
||||
raise 'no selectors given' if !selectors
|
||||
|
||||
query, bind_params, tables = selector2sql(selectors, current_user: current_user)
|
||||
query, bind_params, tables = selector2sql(selectors, current_user: current_user, execution_time: options[:execution_time])
|
||||
return [] if !query
|
||||
|
||||
ActiveRecord::Base.transaction(requires_new: true) do
|
||||
|
@ -528,6 +528,7 @@ condition example
|
|||
selector = attribute.split(/\./)
|
||||
next if !selector[1]
|
||||
next if selector[0] == 'ticket'
|
||||
next if selector[0] == 'execution_time'
|
||||
next if tables.include?(selector[0])
|
||||
|
||||
if query != ''
|
||||
|
@ -554,6 +555,7 @@ condition example
|
|||
end
|
||||
|
||||
# add conditions
|
||||
no_result = false
|
||||
selectors.each do |attribute, selector_raw|
|
||||
|
||||
# validation
|
||||
|
@ -562,7 +564,7 @@ condition example
|
|||
|
||||
selector = selector_raw.stringify_keys
|
||||
raise "Invalid selector, operator missing #{selector.inspect}" if !selector['operator']
|
||||
raise "Invalid selector, operator #{selector['operator']} is invalid #{selector.inspect}" if !selector['operator'].match?(/^(is|is\snot|contains|contains\s(not|all|one|all\snot|one\snot)|(after|before)\s\(absolute\)|(within\snext|within\slast|after|before)\s\(relative\))$/)
|
||||
raise "Invalid selector, operator #{selector['operator']} is invalid #{selector.inspect}" if !selector['operator'].match?(/^(is|is\snot|contains|contains\s(not|all|one|all\snot|one\snot)|(after|before)\s\(absolute\)|(within\snext|within\slast|after|before)\s\(relative\))|(is\sin\sworking\stime|is\snot\sin\sworking\stime)$/)
|
||||
|
||||
# validate value / allow blank but only if pre_condition exists and is not specific
|
||||
if !selector.key?('value') ||
|
||||
|
@ -826,11 +828,24 @@ condition example
|
|||
raise "Unknown selector attributes '#{selector.inspect}'"
|
||||
end
|
||||
bind_params.push time
|
||||
elsif selector['operator'].include?('in working time')
|
||||
next if attributes[1] != 'calendar_id'
|
||||
raise 'Please enable execution_time feature to use it (currently only allowed for triggers and schedulers)' if !options[:execution_time]
|
||||
|
||||
biz = Calendar.lookup(id: selector['value'])&.biz
|
||||
next if biz.blank?
|
||||
|
||||
if ( selector['operator'] == 'is in working time' && !biz.in_hours?(Time.zone.now) ) || ( selector['operator'] == 'is not in working time' && biz.in_hours?(Time.zone.now) )
|
||||
no_result = true
|
||||
break
|
||||
end
|
||||
else
|
||||
raise "Invalid operator '#{selector['operator']}' for '#{selector['value'].inspect}'"
|
||||
end
|
||||
end
|
||||
|
||||
return if no_result
|
||||
|
||||
[query, bind_params, tables]
|
||||
end
|
||||
|
||||
|
@ -1106,7 +1121,7 @@ perform active triggers on ticket
|
|||
end
|
||||
|
||||
# verify is condition is matching
|
||||
ticket_count, tickets = Ticket.selectors(condition, limit: 1)
|
||||
ticket_count, tickets = Ticket.selectors(condition, limit: 1, execution_time: true)
|
||||
|
||||
next if ticket_count.blank?
|
||||
next if ticket_count.zero?
|
||||
|
|
|
@ -154,18 +154,7 @@ returns
|
|||
self.update_escalation_at = nil
|
||||
self.close_escalation_at = nil
|
||||
end
|
||||
biz = Biz::Schedule.new do |config|
|
||||
|
||||
# get business hours
|
||||
hours = calendar.business_hours_to_hash
|
||||
raise "No configured hours found in calendar #{calendar.inspect}" if hours.blank?
|
||||
|
||||
config.hours = hours
|
||||
|
||||
# get holidays
|
||||
config.holidays = calendar.public_holidays_to_array
|
||||
config.time_zone = calendar.timezone
|
||||
end
|
||||
biz = calendar.biz
|
||||
|
||||
# get history data
|
||||
history_data = nil
|
||||
|
|
|
@ -25,21 +25,23 @@ returns
|
|||
def assets(data)
|
||||
|
||||
app_model_trigger = Trigger.to_app_model
|
||||
data[ app_model_trigger ] ||= {}
|
||||
|
||||
if !data[ app_model_trigger ]
|
||||
data[ app_model_trigger ] = {}
|
||||
end
|
||||
return data if data[ app_model_trigger ][ id ]
|
||||
|
||||
data[ app_model_trigger ][ id ] = attributes_with_association_ids
|
||||
data = assets_of_selector('condition', data)
|
||||
data = assets_of_selector('perform', data)
|
||||
|
||||
app_model_user = User.to_app_model
|
||||
if !data[ app_model_user ]
|
||||
data[ app_model_user ] = {}
|
||||
app_model_calendar = Calendar.to_app_model
|
||||
data[ app_model_calendar ] ||= {}
|
||||
Calendar.find_each do |calendar|
|
||||
data = calendar.assets(data)
|
||||
end
|
||||
|
||||
app_model_user = User.to_app_model
|
||||
data[ app_model_user ] ||= {}
|
||||
|
||||
%w[created_by_id updated_by_id].each do |local_user_id|
|
||||
next if !self[ local_user_id ]
|
||||
next if data[ app_model_user ][ self[ local_user_id ] ]
|
||||
|
|
|
@ -156,5 +156,47 @@ RSpec.describe Trigger, type: :model do
|
|||
end
|
||||
end
|
||||
end
|
||||
|
||||
context 'with condition execution_time.calendar_id' do
|
||||
let(:calendar) { create(:calendar) }
|
||||
let(:perform) do
|
||||
{ 'ticket.title'=>{ 'value'=>'triggered' } }
|
||||
end
|
||||
let!(:ticket) { create(:ticket, title: 'Test Ticket') }
|
||||
|
||||
context 'is in working time' do
|
||||
let(:condition) do
|
||||
{ 'execution_time.calendar_id' => { 'operator' => 'is in working time', 'value' => calendar.id } }
|
||||
end
|
||||
|
||||
it 'does trigger only in working time' do
|
||||
travel_to Time.zone.parse('2020-02-12T12:00:00Z0')
|
||||
expect { Observer::Transaction.commit }.to change { ticket.reload.title }.to('triggered')
|
||||
end
|
||||
|
||||
it 'does not trigger out of working time' do
|
||||
travel_to Time.zone.parse('2020-02-12T02:00:00Z0')
|
||||
Observer::Transaction.commit
|
||||
expect(ticket.reload.title).to eq('Test Ticket')
|
||||
end
|
||||
end
|
||||
|
||||
context 'is not in working time' do
|
||||
let(:condition) do
|
||||
{ 'execution_time.calendar_id' => { 'operator' => 'is not in working time', 'value' => calendar.id } }
|
||||
end
|
||||
|
||||
it 'does not trigger in working time' do
|
||||
travel_to Time.zone.parse('2020-02-12T12:00:00Z0')
|
||||
Observer::Transaction.commit
|
||||
expect(ticket.reload.title).to eq('Test Ticket')
|
||||
end
|
||||
|
||||
it 'does trigger out of working time' do
|
||||
travel_to Time.zone.parse('2020-02-12T02:00:00Z0')
|
||||
expect { Observer::Transaction.commit }.to change { ticket.reload.title }.to('triggered')
|
||||
end
|
||||
end
|
||||
end
|
||||
end
|
||||
end
|
||||
|
|
Loading…
Reference in a new issue