<\/div>/g,"
")),console.log("p",o,g),"html"===o&&(a=t("
"+g+"
"),d=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(d=!0,r=r.replace(p,"")),d&&(a=n.wordFilter(a)),a=t(a),a.contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,n;return n=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=n.replace(p,"<"+m),p=new RegExp(""+this.tagName,"i"),e=e.replace(p,""+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),n.removeAttributes(a),g=a.html()),"text3"===o?n.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(n){return function(s){var i,o,a,r,l;if(s.stopPropagation(),s.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!s.originalEvent.dataTransfer)throw"No clipboardData support";i=s.originalEvent.dataTransfer}if(r=s.clientX,l=s.clientY,o=i.files[0],o.type.match("image.*"))return a=new FileReader,a.onload=function(e){var s,i,o;return o=e.target.result,s=document.createElement("img"),s.src=o,i=function(e,i,a,c){var h,d;return n.isRetina()&&(i/=2,a/=2),o=e,s=t('
'),s=s.get(0),document.caretPositionFromPoint?(h=document.caretPositionFromPoint(r,l),d=document.createRange(),d.setStart(h.offsetNode,h.offset),d.collapse(),d.insertNode(s)):document.caretRangeFromPoint?(d=document.caretRangeFromPoint(r,l),d.insertNode(s)):console.log("could not find carat")},n.resizeImage(s.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},i.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,n,s;for(e=0,n=t.length;e
0,t(e).scrollTop(0),n)return this.log.notice("virtual keyboard shown")},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{
-session_id:this.sessionId})},i.prototype.maybeAddTimestamp=function(){var t,e,n;if(n=Date.now(),!this.lastTimestamp||n-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=n):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=n,this.lastAddedType="timestamp",this.scrollToBottom())},i.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},i.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},i.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var n;return n=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):n?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},i.prototype.detectHost=function(){var t;return t="ws://","https"===c&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,n;if(this.options.cssAutoload)return n=this.options.cssUrl,n||(n=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),n+="/assets/chat/chat.css"),this.log.debug("load css from '"+n+"'"),e="@import url('"+n+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(n,s,i,o){var a,r,l,c,h,d,u,p,m,g,f,y,v,b,w,T,C,z,S,k,I,A,x,_,O,E;if(!(n.length<1))if(r=t(e),a=n.length>1?n.eq(0):n,z=a.get(0),E=r.width(),O=r.height(),o=o?o:"both",p=i!==!0||z.offsetWidth*z.offsetHeight,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top0&&C.bottom<=O,b=C.left>=0&&C.left0&&C.right<=E,k=s?S||u:S&&u,v=s?b||T:b&&T,"both"===o)return p&&k&&v;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&v}else{if(_=r.scrollTop(),I=_+O,A=r.scrollLeft(),x=A+E,w=a.offset(),d=w.top,l=d+a.height(),c=w.left,h=c+a.width(),y=s===!0?l:d,m=s===!0?d:l,g=s===!0?h:c,f=s===!0?c:h,"both"===o)return!!p&&m<=I&&y>=_&&f<=x&&g>=A;if("vertical"===o)return!!p&&m<=I&&y>=_;if("horizontal"===o)return!!p&&f<=x&&g>=A}},i.prototype.isRetina=function(){var t;return!!e.matchMedia&&(t=e.matchMedia("only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"),t&&t.matches||e.devicePixelRatio>1)},i.prototype.resizeImage=function(t,e,n,s,i,o,a,r){var l;return null==e&&(e="auto"),null==n&&(n="auto"),null==s&&(s=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,c,h,d,u,p;return d=l.width,h=l.height,console.log("ImageService","current size",d,h),"auto"===n&&"auto"===e&&(e=d,n=h),"auto"===n&&(c=d/e,n=h/c),"auto"===e&&(c=d/n,e=h/c),p=!1,e/gi,""),n=n.replace(/<(!|script[^>]*>.*?<\/script(?=[>\s])|\/?(\?xml(:\w+)?|img|meta|link|style|\w:\w+)(?=[\s\/>]))[^>]*>/gi,""),n=n.replace(/<(\/?)s>/gi,"<$1strike>"),n=n.replace(/ /gi," "),e.html(n),t("p",e).each(function(){var e,n;if(n=t(this).attr("style"),e=/mso-list:\w+ \w+([0-9]+)/.exec(n))return t(this).data("_listLevel",parseInt(e[1],10))}),s=0,i=null,t("p",e).each(function(){var e,n,o,a,r,l,c,h,d,u;if(e=t(this).data("_listLevel"),void 0!==e){if(u=t(this).text(),a="",/^\s*\w+\./.test(u)&&(r=/([0-9])\./.exec(u),r?(d=parseInt(r[1],10),a=null!=(l=d>1)?l:'
':"
"}):a="
"),e>s&&(0===s?(t(this).before(a),i=t(this).prev()):i=t(a).appendTo(i)),e=h;n=c<=h?++o:--o)i=i.parent();return t("span:first",this).remove(),i.append(""+t(this).html()+""),t(this).remove(),s=e}return s=0}),t("[style]",e).removeAttr("style"),t("[align]",e).removeAttr("align"),t("span",e).replaceWith(function(){return t(this).contents()}),t("span:empty",e).remove(),t("[class^='Mso']",e).removeAttr("class"),t("p:empty",e).remove(),e},i.prototype.removeAttribute=function(e){var n,s,i,o,a;if(e){for(n=t(e),a=e.attributes,i=0,o=a.length;i/g,">").replace(/"/g,""")}),function(){(function(){n.push('")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e,n=[],s=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n '),this.agent?(n.push("\n "),n.push(this.T("Since you didn't respond in the last %s minutes your conversation with
%s got closed.",this.delay,this.agent)),n.push("\n ")):(n.push("\n "),n.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),n.push("\n ")),n.push('\n
\n
"),n.push(this.T("Start new conversation")),n.push("
\n
")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.loader=function(t){t||(t={});var e,n=[],s=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n \n \n \n\n'),n.push(this.T("Connecting")),n.push("")}).call(this)}.call(t),t.safe=s,t.escape=i,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,n=[],s=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n "),n.push(this.message),n.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,n=[],s=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n
\n '),n.push(this.status),n.push("\n
\n
")}).call(this)}.call(t),t.safe=s,t.escape=i,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,n=[],s=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push(''),n.push(s(this.label)),n.push(" "),n.push(s(this.time)),n.push("
")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,n=[],s=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n \n \n \n \n \n \n \n
')}).call(this)}.call(t),t.safe=s,t.escape=i,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){t||(t={});var e,n=[],s=t.safe,i=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n \n \n \n \n \n '),n.push(this.T("All colleagues are busy.")),n.push("
\n "),n.push(this.T("You are on waiting list position %s.",this.position)),n.push("\n
")}).call(this)}.call(t),t.safe=s,t.escape=i,n.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting_list_timeout=function(t){t||(t={});var e,n=[],s=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},i=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;"undefined"!=typeof t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){n.push('\n '),n.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),n.push('\n
\n
"),n.push(this.T("Start new conversation")),n.push("
\n
")}).call(this)}.call(t),t.safe=i,t.escape=o,n.join("")};
\ No newline at end of file
+window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){this.agent.avatar&&(e.push('\n\n')),e.push('\n\n '),e.push(s(this.agent.name)),e.push("\n")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){for(var s in e)hasProp.call(e,s)&&(t[s]=e[s]);function n(){this.constructor=t}return n.prototype=e.prototype,t.prototype=new n,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(O,E){var s,n,e,i,t,o,a,r,l;o=(l=document.getElementsByTagName("script"))[l.length-1],a=o.src.match(".*://([^:/]*).*")[1],r=o.src.match("(.*)://[^:/]*.*")[1],s=function(){function t(t){this.options=O.extend({},this.defaults,t),this.log=new e({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return t.prototype.defaults={debug:!1},t}(),e=function(){function t(t){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=O.extend({},this.defaults,t)}return t.prototype.defaults={debug:!1},t.prototype.debug=function(){var t;if(t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug)return this.log("debug",t)},t.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},t.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},t.prototype.log=function(t,e){var s,n,i,o;if(e.unshift("||"),e.unshift(t),e.unshift(this.options.logPrefix),console.log.apply(console,e),this.options.debug){for(o="",n=0,i=e.length;n"+o+" ")}},t}(),i=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e,s;return this.stop(),e=new Date,t=function(){var t;if(t=new Date-new Date(e.getTime()+1e3*s.options.timeout*60),s.log.debug("Timeout check for "+s.options.timeout+" minutes (left "+t/1e3+" sec.)"),!(t<0))return s.stop(),s.options.callback()},(s=this).log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function e(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.logPrefix="io",e.prototype.set=function(t){var e,s,n;for(e in s=[],t)n=t[e],s.push(this.options[e]=n);return s},e.prototype.connect=function(){var e,i,s,n;return this.log.debug("Connecting to "+this.options.host),this.ws=new E.WebSocket(""+this.options.host),this.ws.onopen=(e=this,function(t){return e.log.debug("onOpen",t),e.options.onOpen(t),e.ping()}),this.ws.onmessage=(i=this,function(t){var e,s,n;for(n=JSON.parse(t.data),i.log.debug("onMessage",t.data),e=0,s=n.length;e