diff --git a/public/assets/chat/znuny-no-jquery-open_by_button.html b/public/assets/chat/znuny-no-jquery-open_by_button.html
index 95abe3b97..ee895d247 100644
--- a/public/assets/chat/znuny-no-jquery-open_by_button.html
+++ b/public/assets/chat/znuny-no-jquery-open_by_button.html
@@ -151,8 +151,8 @@
     background: '#494d52',
     flat: true,
     show: false,
-    idleTimeout: 0.2,
-    idleTimeoutIntervallCheck: 0.2,
+    idleTimeout: 0.1,
+    idleTimeoutIntervallCheck: 0.11,
     inactiveTimeout: 2,
     inactiveTimeoutIntervallCheck: 0.5,
     waitingListTimeout: 1.2,
diff --git a/public/assets/chat/znuny-no-jquery.html b/public/assets/chat/znuny-no-jquery.html
index ea1d5ba8b..44426023a 100644
--- a/public/assets/chat/znuny-no-jquery.html
+++ b/public/assets/chat/znuny-no-jquery.html
@@ -150,12 +150,12 @@
     debug: true,
     background: '#494d52',
     flat: true,
-    idleTimeout: 1,
-    idleTimeoutIntervallCheck: 0.5,
-    inactiveTimeout: 2,
-    inactiveTimeoutIntervallCheck: 0.5,
-    waitingListTimeout: 1.2,
-    waitingListTimeoutIntervallCheck: 0.5,
+    idleTimeout: 0.1,
+    idleTimeoutIntervallCheck: 0.11,
+    inactiveTimeout: 0.3,
+    inactiveTimeoutIntervallCheck: 0.31,
+    waitingListTimeout: 0.1,
+    waitingListTimeoutIntervallCheck: 0.11,
   });
 
   function updateStyle(form){
@@ -170,4 +170,4 @@
   }
 </script>
 </body>
-</html>
\ No newline at end of file
+</html>
diff --git a/public/assets/chat/znuny.html b/public/assets/chat/znuny.html
index b4e657b76..f94c100b6 100644
--- a/public/assets/chat/znuny.html
+++ b/public/assets/chat/znuny.html
@@ -157,12 +157,12 @@
     debug: true,
     background: '#494d52',
     flat: true,
-    idleTimeout: 1,
-    idleTimeoutIntervallCheck: 0.5,
-    inactiveTimeout: 2,
-    inactiveTimeoutIntervallCheck: 0.5,
-    waitingListTimeout: 1.2,
-    waitingListTimeoutIntervallCheck: 0.5,
+    idleTimeout: 0.2,
+    idleTimeoutIntervallCheck: 0.21,
+    inactiveTimeout: 0.3,
+    inactiveTimeoutIntervallCheck: 0.31,
+    waitingListTimeout: 0.1,
+    waitingListTimeoutIntervallCheck: 0.11,
   });
 
   $('.settings :input').on({
@@ -198,4 +198,4 @@
   });
 </script>
 </body>
-</html>
\ No newline at end of file
+</html>
diff --git a/public/assets/chat/znuny_open_by_button.html b/public/assets/chat/znuny_open_by_button.html
index 58f908e28..7a97ec5ed 100644
--- a/public/assets/chat/znuny_open_by_button.html
+++ b/public/assets/chat/znuny_open_by_button.html
@@ -158,8 +158,8 @@
     background: '#494d52',
     flat: true,
     show: false,
-    idleTimeout: 0.2,
-    idleTimeoutIntervallCheck: 0.2,
+    idleTimeout: 0.1,
+    idleTimeoutIntervallCheck: 0.11,
     inactiveTimeout: 2,
     inactiveTimeoutIntervallCheck: 0.5,
     waitingListTimeout: 1.2,
diff --git a/script/build/test_slice_tests.sh b/script/build/test_slice_tests.sh
index 916b32565..1e808534a 100755
--- a/script/build/test_slice_tests.sh
+++ b/script/build/test_slice_tests.sh
@@ -54,8 +54,6 @@ if [ "$LEVEL" == '1' ]; then
   rm test/browser/agent_user_manage_test.rb
   rm test/browser/agent_user_profile_test.rb
   # test/browser/auth_test.rb
-  rm test/browser/chat_test.rb
-  rm test/browser/chat_no_jquery_test.rb
   rm test/browser/customer_ticket_create_fields_test.rb
   rm test/browser/customer_ticket_create_test.rb
   rm test/browser/first_steps_test.rb
@@ -129,8 +127,6 @@ elif [ "$LEVEL" == '2' ]; then
   rm test/browser/agent_user_manage_test.rb
   rm test/browser/agent_user_profile_test.rb
   rm test/browser/auth_test.rb
-  rm test/browser/chat_test.rb
-  rm test/browser/chat_no_jquery_test.rb
   rm test/browser/customer_ticket_create_fields_test.rb
   rm test/browser/customer_ticket_create_test.rb
   rm test/browser/first_steps_test.rb
@@ -204,8 +200,6 @@ elif [ "$LEVEL" == '3' ]; then
   rm test/browser/agent_user_manage_test.rb
   rm test/browser/agent_user_profile_test.rb
   rm test/browser/auth_test.rb
-  rm test/browser/chat_test.rb
-  rm test/browser/chat_no_jquery_test.rb
   rm test/browser/customer_ticket_create_fields_test.rb
   rm test/browser/customer_ticket_create_test.rb
   rm test/browser/first_steps_test.rb
@@ -279,8 +273,6 @@ elif [ "$LEVEL" == '4' ]; then
   rm test/browser/agent_user_manage_test.rb
   rm test/browser/agent_user_profile_test.rb
   rm test/browser/auth_test.rb
-  rm test/browser/chat_test.rb
-  rm test/browser/chat_no_jquery_test.rb
   # test/browser/customer_ticket_create_fields_test.rb
   # test/browser/customer_ticket_create_test.rb
   rm test/browser/first_steps_test.rb
@@ -353,8 +345,6 @@ elif [ "$LEVEL" == '5' ]; then
   # test/browser/agent_user_manage_test.rb
   # test/browser/agent_user_profile_test.rb
   rm test/browser/auth_test.rb
-  rm test/browser/chat_test.rb
-  rm test/browser/chat_no_jquery_test.rb
   rm test/browser/customer_ticket_create_fields_test.rb
   rm test/browser/customer_ticket_create_test.rb
   rm test/browser/first_steps_test.rb
@@ -430,8 +420,6 @@ elif [ "$LEVEL" == '6' ]; then
   rm test/browser/agent_user_manage_test.rb
   rm test/browser/agent_user_profile_test.rb
   rm test/browser/auth_test.rb
-  # test/browser/chat_test.rb
-  # test/browser/chat_no_jquery_test.rb
   rm test/browser/customer_ticket_create_fields_test.rb
   rm test/browser/customer_ticket_create_test.rb
   # test/browser/first_steps_test.rb
diff --git a/spec/system/chat_spec.rb b/spec/system/chat_spec.rb
index 8b29be291..69ba1bbac 100644
--- a/spec/system/chat_spec.rb
+++ b/spec/system/chat_spec.rb
@@ -3,16 +3,47 @@
 require 'rails_helper'
 
 RSpec.describe 'Chat Handling', type: :system do
+  let(:admin) { create(:admin) }
   let(:agent_chat_switch_selector) { '#navigation .js-chatMenuItem .js-switch' }
-  let(:chat_url) { "/assets/chat/znuny_open_by_button.html?port=#{ENV['WS_PORT']}" }
+  let(:chat_url) { "/assets/chat/#{chat_url_type}.html?port=#{ENV['WS_PORT']}" }
+  let(:chat_url_type) { 'znuny' }
 
   def authenticate
     Setting.set('chat', true)
     true
   end
 
+  def check_content(selector, value, should_match: true, wait: nil)
+    if should_match
+      expect(page).to have_css(selector, wait: wait, text: value)
+    else
+      expect(page).to have_no_css(selector, wait: wait, text: value)
+    end
+  end
+
+  def enable_agent_chat
+    click agent_chat_switch_selector
+    click 'a[href="#customer_chat"]'
+  end
+
+  def open_chat_dialog
+    expect(page).to have_css('.zammad-chat')
+    click '.zammad-chat .js-chat-open'
+    expect(page).to have_css('.zammad-chat-is-shown')
+  end
+
+  def send_customer_message(message)
+    find('.zammad-chat .zammad-chat-input').send_keys(message)
+    click '.zammad-chat .zammad-chat-send'
+  end
+
+  def send_agent_message(message)
+    find('.active .chat-window .js-customerChatInput').send_keys(message)
+    click '.active .chat-window .js-send'
+  end
+
   shared_examples 'chat button is hidden after idle timeout' do
-    it 'Check that button is hidden after idle timeout', authenticated_as: :authenticate do
+    it 'check that button is hidden after idle timeout', authenticated_as: :authenticate do
       click agent_chat_switch_selector
 
       open_window_and_switch
@@ -25,13 +56,337 @@ RSpec.describe 'Chat Handling', type: :system do
     end
   end
 
+  shared_examples 'chat messages' do
+    it 'messages in each direction, starting on agent side', authenticated_as: :authenticate do
+      enable_agent_chat
+
+      open_window_and_switch
+
+      visit chat_url
+
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      expect(page).to have_no_css('.active .chat-window .chat-status.is-modified')
+      check_content('.active .chat-window .js-body', chat_url)
+
+      send_agent_message('my name is me')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat .zammad-chat-agent-status', 'Online')
+      check_content('.zammad-chat', 'my name is me')
+
+      send_customer_message('my name is customer')
+
+      switch_to_window_index(1)
+
+      check_content('.active .chat-window', 'my name is customer')
+      expect(page).to have_css('.active .chat-window .chat-status.is-modified')
+
+      click '.active .chat-window .js-customerChatInput'
+
+      expect(page).to have_no_css('.active .chat-window .chat-status.is-modified')
+
+      switch_to_window_index(2)
+
+      click '.js-chat-toggle .zammad-chat-header-icon'
+
+      switch_to_window_index(1)
+
+      check_content('.active .chat-window', 'closed the conversation')
+    end
+
+    it 'messages in each direction, starting on customer side', authenticated_as: :authenticate do
+      enable_agent_chat
+
+      open_window_and_switch
+
+      visit chat_url
+
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      expect(page).to have_no_css('.active .chat-window .chat-status.is-modified')
+
+      # Keep focus outside of chat window to check .chat-status.is-modified later.
+      click '#global-search'
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat .zammad-chat-agent-status', 'Online')
+
+      send_customer_message('my name is customer')
+
+      switch_to_window_index(1)
+
+      expect(page).to have_css('.active .chat-window .chat-status.is-modified')
+      check_content('.active .chat-window', 'my name is customer')
+
+      send_agent_message('my name is me')
+      expect(page).to have_no_css('.active .chat-window .chat-status.is-modified')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat', 'my name is me')
+
+      switch_to_window_index(1)
+
+      click '.active .chat-window .js-disconnect:not(.is-hidden)'
+      click '.active .chat-window .js-close'
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat .zammad-chat-agent-status', 'Offline')
+      check_content('.zammad-chat', %r{(Chat closed by|Chat beendet von)})
+
+      click '.zammad-chat .js-chat-toggle .zammad-chat-header-icon'
+
+      expect(page).to have_no_css('.zammad-chat-is-open')
+
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      expect(page).to have_css('.active .chat-window .chat-status')
+    end
+  end
+
+  shared_examples 'open chat with button' do
+    it 'open the chat', authenticated_as: :authenticate do
+      enable_agent_chat
+
+      open_window_and_switch
+
+      visit chat_url
+
+      expect(page).to have_css('.zammad-chat', visible: :all)
+      expect(page).to have_css('.zammad-chat-is-hidden', visible: :all)
+      expect(page).to have_no_css('.zammad-chat-is-shown', visible: :all)
+      expect(page).to have_no_css('.zammad-chat-is-open', visible: :all)
+
+      click '.open-zammad-chat'
+
+      expect(page).to have_css('.zammad-chat-is-shown', visible: :all)
+      expect(page).to have_css('.zammad-chat-is-open', visible: :all)
+      check_content('.zammad-chat-modal-text', %r{(waiting|Warte)})
+
+      click '.zammad-chat-header-icon-close'
+
+      expect(page).to have_no_css('.zammad-chat-is-shown', visible: :all)
+      expect(page).to have_no_css('.zammad-chat-is-open', visible: :all)
+    end
+  end
+
+  shared_examples 'timeouts' do
+    it 'check different timeouts', authenticated_as: :authenticate do
+      enable_agent_chat
+
+      open_window_and_switch
+
+      visit chat_url
+
+      # No customer action, hide the widget.
+      expect(page).to have_css('.zammad-chat')
+
+      expect(page).to have_no_css('.zammad-chat', wait: 20)
+
+      refresh
+
+      # No agent action, show sorry screen.
+      open_chat_dialog
+
+      check_content('.zammad-chat-modal-text', %r{(waiting|Warte)})
+      check_content('.zammad-chat-modal-text', %r{(takes longer|dauert länger)}, wait: 20)
+
+      refresh
+
+      # No customer action, show sorry screen.
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      send_agent_message('agent is asking')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat', 'agent is asking')
+
+      check_content('.zammad-chat-modal-text', %r{(Since you didn't respond|Da Sie in den letzten)}, wait: 30)
+
+      # Test the restart of inactive chat.
+      switch_to_window_index(1)
+
+      click '.active .chat-window .js-close'
+
+      switch_to_window_index(2)
+
+      click '.js-restart'
+
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      send_agent_message('my name is me')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat', 'my name is me')
+    end
+  end
+
+  context 'when chat is activated or disabled' do
+    it 'switch the chat setting', authenticated_as: :authenticate do
+      visit '/#channels/chat'
+
+      click '.content.active .js-chatSetting'
+
+      expect(page).to have_no_css(agent_chat_switch_selector)
+
+      open_window_and_switch
+
+      visit chat_url
+
+      check_content('.settings', '{"state":"chat_disabled"}')
+
+      switch_to_window_index(1)
+
+      click '.content.active .js-chatSetting'
+
+      expect(page).to have_css(agent_chat_switch_selector)
+
+      switch_to_window_index(2)
+
+      refresh
+
+      expect(page).to have_no_css('.zammad-chat')
+      check_content('.settings', '{"state":"chat_disabled"}', should_match: false)
+      check_content('.settings', '{"event":"chat_status_customer","data":{"state":"offline"}}')
+
+      switch_to_window_index(1)
+
+      click agent_chat_switch_selector
+      click 'a[href="#customer_chat"]'
+
+      switch_to_window_index(2)
+
+      refresh
+
+      expect(page).to have_css('.zammad-chat')
+      check_content('.settings', '{"event":"chat_status_customer","data":{"state":"offline"}}', should_match: false)
+      check_content('.settings', '{"state":"online"}')
+
+      click '.zammad-chat .js-chat-open'
+
+      expect(page).to have_css('.zammad-chat-is-shown')
+      check_content('.zammad-chat-modal-text', %r{(waiting|Warte)})
+
+      switch_to_window_index(1)
+
+      check_content('.js-chatMenuItem .counter', '1')
+
+      switch_to_window_index(2)
+
+      click '.zammad-chat .js-chat-toggle .zammad-chat-header-icon'
+
+      check_content('.zammad-chat-modal-text', %r{(waiting|Warte)}, should_match: false)
+
+      switch_to_window_index(1)
+
+      expect(page).to have_no_css('.js-chatMenuItem .counter')
+    end
+  end
+
+  context 'when changing chat preferences for current agent' do
+    it 'use chat phrase preference', authenticated_as: :authenticate do
+      enable_agent_chat
+
+      click '.active .js-settings'
+
+      modal_ready
+
+      find('.modal [name="chat::phrase::1"]').send_keys('Hi Stranger!;My Greeting')
+      click '.modal .js-submit'
+
+      modal_disappear
+
+      open_window_and_switch
+
+      visit chat_url
+
+      open_chat_dialog
+
+      switch_to_window_index(1)
+
+      click '.active .js-acceptChat'
+
+      expect(page).to have_css('.active .chat-window .chat-status')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat', %r{(Hi Stranger|My Greeting)})
+
+      switch_to_window_index(1)
+
+      send_agent_message('my name is me')
+
+      switch_to_window_index(2)
+
+      check_content('.zammad-chat', 'my name is me')
+
+      refresh
+
+      expect(page).to have_css('.zammad-chat')
+      check_content('.zammad-chat', %r{(Hi Stranger|My Greeting)})
+      check_content('.zammad-chat', 'my name is me')
+
+      visit "#{chat_url}#new_hash"
+
+      switch_to_window_index(1)
+
+      check_content('.active .chat-window .js-body', "#{chat_url}#new_hash")
+    end
+  end
+
   context 'when jquery variant is used' do
-    include_examples 'chat button is hidden after idle timeout'
+    context 'when normal mode is used' do
+      include_examples 'chat messages'
+      include_examples 'timeouts'
+    end
+
+    context 'when button mode is active' do
+      let(:chat_url_type) { 'znuny_open_by_button' }
+
+      include_examples 'open chat with button'
+      include_examples 'chat button is hidden after idle timeout'
+    end
   end
 
   context 'when none jquery variant is used' do
-    let(:chat_url) { "/assets/chat/znuny-no-jquery-open_by_button.html?port=#{ENV['WS_PORT']}" }
+    let(:chat_url_type) { 'znuny-no-jquery' }
 
-    include_examples 'chat button is hidden after idle timeout'
+    context 'when normal mode is used' do
+      include_examples 'chat messages'
+      include_examples 'timeouts'
+    end
+
+    context 'when button mode is active' do
+      let(:chat_url_type) { 'znuny-no-jquery-open_by_button' }
+
+      include_examples 'open chat with button'
+      include_examples 'chat button is hidden after idle timeout'
+    end
   end
 end
diff --git a/test/browser/chat_no_jquery_test.rb b/test/browser/chat_no_jquery_test.rb
deleted file mode 100644
index 05bdaed8c..000000000
--- a/test/browser/chat_no_jquery_test.rb
+++ /dev/null
@@ -1,866 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-require 'browser_test_helper'
-
-class ChatNoJqueryTest < TestCase
-
-  def test_basic
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-
-    # disable chat
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'off',
-    )
-
-    # nav bar shuld be gone
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    sleep 15
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    sleep 4
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'on',
-    )
-    sleep 15 # wait for rerendering
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'off',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-      wait:    2,
-    )
-    match_not(
-      browser: agent,
-      css:     '.active.content',
-      value:   'disabled',
-    )
-
-    reload(
-      browser: customer,
-    )
-    sleep 4
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"event":"chat_status_customer","data":{"state":"offline"}}',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'on',
-    )
-    reload(
-      browser: customer,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"event":"chat_status_customer","data":{"state":"offline"}}',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '"data":{"state":"online"}',
-    )
-
-    # init chat
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-      value:   '1',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    watch_for_disappear(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-    )
-
-  end
-
-  def test_basic_usecase1
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   chat_url,
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-    )
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'closed the conversation',
-    )
-  end
-
-  def test_basic_usecase2
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-
-    # keep focus outside of chat window to check .chat-status.is-modified later
-    click(
-      browser: agent,
-      css:     '#global-search',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-disconnect:not(.is-hidden)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-close',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'offline',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(Chat closed by|Chat beendet von)',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-    sleep 2
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status',
-    )
-  end
-
-  def test_basic_usecase3
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    # set chat preferences
-    click(
-      browser: agent,
-      css:     '.active .js-settings',
-    )
-
-    modal_ready(browser: agent)
-    set(
-      browser: agent,
-      css:     '.modal [name="chat::phrase::1"]',
-      value:   'Hi Stranger!;My Greeting',
-    )
-    click(
-      browser: agent,
-      css:     '.modal .js-submit',
-    )
-    modal_disappear(browser: agent)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .js-badgeWaitingCustomers',
-      value:   '1',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'Hi Stranger|My Greeting',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   chat_url,
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-    )
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'Hi Stranger|My Greeting',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is customer',
-    )
-    location(
-      browser: customer,
-      url:     "#{chat_url}#new_hash",
-    )
-    sleep 2
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   "#{chat_url}#new_hash",
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'closed the conversation',
-    )
-  end
-
-  def test_open_chat_by_button
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery-open_by_button.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-    )
-    click(
-      browser: customer,
-      css:     '.open-zammad-chat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-      timeout: 4,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-      timeout: 4,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat-header-icon-close',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-      timeout: 4,
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-      timeout: 4,
-    )
-  end
-
-  def test_timeouts
-    chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    exists(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch input[checked]'
-    )
-
-    # no customer action, hide widget
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 95,
-    )
-
-    # no agent action, show sorry screen
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-      timeout: 35,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(takes longer|dauert länger)',
-      timeout: 120,
-    )
-
-    # check if agent is offline, idle timeout, chat not answered
-    exists_not(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch input[checked]'
-    )
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'on',
-    )
-
-    # no customer action, show sorry screen
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-      value:   '1',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'agent is asking',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'agent is asking',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(Since you didn\'t respond|Da Sie in den letzten)',
-      timeout: 150,
-    )
-
-    agent.find_elements({ css: '.active .chat-window .js-close' }).each(&:click)
-    sleep 2
-    click(
-      browser: customer,
-      css:     '.js-restart',
-    )
-    sleep 5
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status',
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-
-  end
-
-  def disable_chat
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-
-    # disable chat
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'off',
-    )
-  end
-
-end
diff --git a/test/browser/chat_test.rb b/test/browser/chat_test.rb
deleted file mode 100644
index 40979ab13..000000000
--- a/test/browser/chat_test.rb
+++ /dev/null
@@ -1,866 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-require 'browser_test_helper'
-
-class ChatTest < TestCase
-
-  def test_basic
-    chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-
-    # disable chat
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'off',
-    )
-
-    # nav bar shuld be gone
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    sleep 15
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    sleep 4
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'on',
-    )
-    sleep 15 # wait for rerendering
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'off',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-      wait:    2,
-    )
-    match_not(
-      browser: agent,
-      css:     '.active.content',
-      value:   'disabled',
-    )
-
-    reload(
-      browser: customer,
-    )
-    sleep 4
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"event":"chat_status_customer","data":{"state":"offline"}}',
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'on',
-    )
-    reload(
-      browser: customer,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"state":"chat_disabled"}',
-    )
-    match_not(
-      browser: customer,
-      css:     '.settings',
-      value:   '{"event":"chat_status_customer","data":{"state":"offline"}}',
-    )
-    match(
-      browser: customer,
-      css:     '.settings',
-      value:   '"data":{"state":"online"}',
-    )
-
-    # init chat
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-      value:   '1',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    watch_for_disappear(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-    )
-
-  end
-
-  def test_basic_usecase1
-    chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   chat_url,
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-    )
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'closed the conversation',
-    )
-  end
-
-  def test_basic_usecase2
-    chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-
-    # keep focus outside of chat window to check .chat-status.is-modified later
-    click(
-      browser: agent,
-      css:     '#global-search',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-disconnect:not(.is-hidden)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-close',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'offline',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(Chat closed by|Chat beendet von)',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-    sleep 2
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists_not(
-      browser: agent,
-      css:     '.active .chat-window .chat-status.is-modified',
-    )
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status',
-    )
-  end
-
-  def test_basic_usecase3
-    chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    # set chat preferences
-    click(
-      browser: agent,
-      css:     '.active .js-settings',
-    )
-
-    modal_ready(browser: agent)
-    set(
-      browser: agent,
-      css:     '.modal [name="chat::phrase::1"]',
-      value:   'Hi Stranger!;My Greeting',
-    )
-    click(
-      browser: agent,
-      css:     '.modal .js-submit',
-    )
-    modal_disappear(browser: agent)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .js-badgeWaitingCustomers',
-      value:   '1',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'Hi Stranger|My Greeting',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   chat_url,
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    set(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-input',
-      value:   'my name is customer',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-send',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'my name is customer',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-    )
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'Hi Stranger|My Greeting',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is customer',
-    )
-    location(
-      browser: customer,
-      url:     "#{chat_url}#new_hash",
-    )
-    sleep 2
-    match(
-      browser: agent,
-      css:     '.active .chat-window .js-body',
-      value:   "#{chat_url}#new_hash",
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat .js-chat-toggle .zammad-chat-header-icon',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.active .chat-window',
-      value:   'closed the conversation',
-    )
-  end
-
-  def test_open_chat_by_button
-    chat_url = "#{browser_url}/assets/chat/znuny_open_by_button.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    exists_not(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-    )
-    click(
-      browser: customer,
-      css:     '.open-zammad-chat',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-      timeout: 4,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-      timeout: 4,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: customer,
-      css:     '.zammad-chat-header-icon-close',
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-      timeout: 4,
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat-is-open',
-      timeout: 4,
-    )
-  end
-
-  def test_timeouts
-    chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
-    agent = browser_instance
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-    click(
-      browser: agent,
-      css:     'a[href="#customer_chat"]',
-    )
-    agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click)
-    agent.find_elements(css: '.active .chat-window .js-close').each(&:click)
-
-    exists(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch input[checked]'
-    )
-
-    # no customer action, hide widget
-    customer = browser_instance
-    location(
-      browser: customer,
-      url:     chat_url,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 5,
-    )
-    watch_for_disappear(
-      browser: customer,
-      css:     '.zammad-chat',
-      timeout: 95,
-    )
-
-    # no agent action, show sorry screen
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-      timeout: 35,
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(takes longer|dauert länger)',
-      timeout: 120,
-    )
-
-    # check if agent is offline, idle timeout, chat not answered
-    exists_not(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch input[checked]'
-    )
-    switch(
-      browser: agent,
-      css:     '#navigation .js-chatMenuItem .js-switch',
-      type:    'on',
-    )
-
-    # no customer action, show sorry screen
-    reload(
-      browser: customer,
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat',
-    )
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    watch_for(
-      browser: agent,
-      css:     '.js-chatMenuItem .counter',
-      value:   '1',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'agent is asking',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'agent is asking',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(Since you didn\'t respond|Da Sie in den letzten)',
-      timeout: 150,
-    )
-
-    agent.find_elements({ css: '.active .chat-window .js-close' }).each(&:click)
-    sleep 2
-    click(
-      browser: customer,
-      css:     '.js-restart',
-    )
-    sleep 5
-    click(
-      browser: customer,
-      css:     '.js-chat-open',
-    )
-    exists(
-      browser: customer,
-      css:     '.zammad-chat-is-shown',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   '(waiting|warte)',
-    )
-    click(
-      browser: agent,
-      css:     '.active .js-acceptChat',
-    )
-    sleep 2
-    exists(
-      browser: agent,
-      css:     '.active .chat-window .chat-status',
-    )
-    set(
-      browser: agent,
-      css:     '.active .chat-window .js-customerChatInput',
-      value:   'my name is me',
-    )
-    click(
-      browser: agent,
-      css:     '.active .chat-window .js-send',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat .zammad-chat-agent-status',
-      value:   'online',
-    )
-    watch_for(
-      browser: customer,
-      css:     '.zammad-chat',
-      value:   'my name is me',
-    )
-
-  end
-
-  def disable_chat
-    login(
-      browser:  agent,
-      username: 'admin@example.com',
-      password: 'test',
-      url:      browser_url,
-    )
-    tasks_close_all(
-      browser: agent,
-    )
-
-    # disable chat
-    click(
-      browser: agent,
-      css:     'a[href="#manage"]',
-    )
-    click(
-      browser: agent,
-      css:     '.content.active a[href="#channels/chat"]',
-    )
-    switch(
-      browser: agent,
-      css:     '.content.active .js-chatSetting',
-      type:    'off',
-    )
-  end
-
-end