From edcb483b856bd25517156cea16a587c1f1589e63 Mon Sep 17 00:00:00 2001 From: Dominik Klein Date: Wed, 1 Sep 2021 09:22:36 +0200 Subject: [PATCH] Maintenance: Ported chat test to capybara to increase the test stabilization. --- .../chat/znuny-no-jquery-open_by_button.html | 4 +- public/assets/chat/znuny-no-jquery.html | 14 +- public/assets/chat/znuny.html | 14 +- public/assets/chat/znuny_open_by_button.html | 4 +- script/build/test_slice_tests.sh | 12 - spec/system/chat_spec.rb | 365 +++++++- test/browser/chat_no_jquery_test.rb | 866 ------------------ test/browser/chat_test.rb | 866 ------------------ 8 files changed, 378 insertions(+), 1767 deletions(-) delete mode 100644 test/browser/chat_no_jquery_test.rb delete mode 100644 test/browser/chat_test.rb diff --git a/public/assets/chat/znuny-no-jquery-open_by_button.html b/public/assets/chat/znuny-no-jquery-open_by_button.html index 95abe3b97..ee895d247 100644 --- a/public/assets/chat/znuny-no-jquery-open_by_button.html +++ b/public/assets/chat/znuny-no-jquery-open_by_button.html @@ -151,8 +151,8 @@ background: '#494d52', flat: true, show: false, - idleTimeout: 0.2, - idleTimeoutIntervallCheck: 0.2, + idleTimeout: 0.1, + idleTimeoutIntervallCheck: 0.11, inactiveTimeout: 2, inactiveTimeoutIntervallCheck: 0.5, waitingListTimeout: 1.2, diff --git a/public/assets/chat/znuny-no-jquery.html b/public/assets/chat/znuny-no-jquery.html index ea1d5ba8b..44426023a 100644 --- a/public/assets/chat/znuny-no-jquery.html +++ b/public/assets/chat/znuny-no-jquery.html @@ -150,12 +150,12 @@ debug: true, background: '#494d52', flat: true, - idleTimeout: 1, - idleTimeoutIntervallCheck: 0.5, - inactiveTimeout: 2, - inactiveTimeoutIntervallCheck: 0.5, - waitingListTimeout: 1.2, - waitingListTimeoutIntervallCheck: 0.5, + idleTimeout: 0.1, + idleTimeoutIntervallCheck: 0.11, + inactiveTimeout: 0.3, + inactiveTimeoutIntervallCheck: 0.31, + waitingListTimeout: 0.1, + waitingListTimeoutIntervallCheck: 0.11, }); function updateStyle(form){ @@ -170,4 +170,4 @@ } - \ No newline at end of file + diff --git a/public/assets/chat/znuny.html b/public/assets/chat/znuny.html index b4e657b76..f94c100b6 100644 --- a/public/assets/chat/znuny.html +++ b/public/assets/chat/znuny.html @@ -157,12 +157,12 @@ debug: true, background: '#494d52', flat: true, - idleTimeout: 1, - idleTimeoutIntervallCheck: 0.5, - inactiveTimeout: 2, - inactiveTimeoutIntervallCheck: 0.5, - waitingListTimeout: 1.2, - waitingListTimeoutIntervallCheck: 0.5, + idleTimeout: 0.2, + idleTimeoutIntervallCheck: 0.21, + inactiveTimeout: 0.3, + inactiveTimeoutIntervallCheck: 0.31, + waitingListTimeout: 0.1, + waitingListTimeoutIntervallCheck: 0.11, }); $('.settings :input').on({ @@ -198,4 +198,4 @@ }); - \ No newline at end of file + diff --git a/public/assets/chat/znuny_open_by_button.html b/public/assets/chat/znuny_open_by_button.html index 58f908e28..7a97ec5ed 100644 --- a/public/assets/chat/znuny_open_by_button.html +++ b/public/assets/chat/znuny_open_by_button.html @@ -158,8 +158,8 @@ background: '#494d52', flat: true, show: false, - idleTimeout: 0.2, - idleTimeoutIntervallCheck: 0.2, + idleTimeout: 0.1, + idleTimeoutIntervallCheck: 0.11, inactiveTimeout: 2, inactiveTimeoutIntervallCheck: 0.5, waitingListTimeout: 1.2, diff --git a/script/build/test_slice_tests.sh b/script/build/test_slice_tests.sh index 916b32565..1e808534a 100755 --- a/script/build/test_slice_tests.sh +++ b/script/build/test_slice_tests.sh @@ -54,8 +54,6 @@ if [ "$LEVEL" == '1' ]; then rm test/browser/agent_user_manage_test.rb rm test/browser/agent_user_profile_test.rb # test/browser/auth_test.rb - rm test/browser/chat_test.rb - rm test/browser/chat_no_jquery_test.rb rm test/browser/customer_ticket_create_fields_test.rb rm test/browser/customer_ticket_create_test.rb rm test/browser/first_steps_test.rb @@ -129,8 +127,6 @@ elif [ "$LEVEL" == '2' ]; then rm test/browser/agent_user_manage_test.rb rm test/browser/agent_user_profile_test.rb rm test/browser/auth_test.rb - rm test/browser/chat_test.rb - rm test/browser/chat_no_jquery_test.rb rm test/browser/customer_ticket_create_fields_test.rb rm test/browser/customer_ticket_create_test.rb rm test/browser/first_steps_test.rb @@ -204,8 +200,6 @@ elif [ "$LEVEL" == '3' ]; then rm test/browser/agent_user_manage_test.rb rm test/browser/agent_user_profile_test.rb rm test/browser/auth_test.rb - rm test/browser/chat_test.rb - rm test/browser/chat_no_jquery_test.rb rm test/browser/customer_ticket_create_fields_test.rb rm test/browser/customer_ticket_create_test.rb rm test/browser/first_steps_test.rb @@ -279,8 +273,6 @@ elif [ "$LEVEL" == '4' ]; then rm test/browser/agent_user_manage_test.rb rm test/browser/agent_user_profile_test.rb rm test/browser/auth_test.rb - rm test/browser/chat_test.rb - rm test/browser/chat_no_jquery_test.rb # test/browser/customer_ticket_create_fields_test.rb # test/browser/customer_ticket_create_test.rb rm test/browser/first_steps_test.rb @@ -353,8 +345,6 @@ elif [ "$LEVEL" == '5' ]; then # test/browser/agent_user_manage_test.rb # test/browser/agent_user_profile_test.rb rm test/browser/auth_test.rb - rm test/browser/chat_test.rb - rm test/browser/chat_no_jquery_test.rb rm test/browser/customer_ticket_create_fields_test.rb rm test/browser/customer_ticket_create_test.rb rm test/browser/first_steps_test.rb @@ -430,8 +420,6 @@ elif [ "$LEVEL" == '6' ]; then rm test/browser/agent_user_manage_test.rb rm test/browser/agent_user_profile_test.rb rm test/browser/auth_test.rb - # test/browser/chat_test.rb - # test/browser/chat_no_jquery_test.rb rm test/browser/customer_ticket_create_fields_test.rb rm test/browser/customer_ticket_create_test.rb # test/browser/first_steps_test.rb diff --git a/spec/system/chat_spec.rb b/spec/system/chat_spec.rb index 8b29be291..69ba1bbac 100644 --- a/spec/system/chat_spec.rb +++ b/spec/system/chat_spec.rb @@ -3,16 +3,47 @@ require 'rails_helper' RSpec.describe 'Chat Handling', type: :system do + let(:admin) { create(:admin) } let(:agent_chat_switch_selector) { '#navigation .js-chatMenuItem .js-switch' } - let(:chat_url) { "/assets/chat/znuny_open_by_button.html?port=#{ENV['WS_PORT']}" } + let(:chat_url) { "/assets/chat/#{chat_url_type}.html?port=#{ENV['WS_PORT']}" } + let(:chat_url_type) { 'znuny' } def authenticate Setting.set('chat', true) true end + def check_content(selector, value, should_match: true, wait: nil) + if should_match + expect(page).to have_css(selector, wait: wait, text: value) + else + expect(page).to have_no_css(selector, wait: wait, text: value) + end + end + + def enable_agent_chat + click agent_chat_switch_selector + click 'a[href="#customer_chat"]' + end + + def open_chat_dialog + expect(page).to have_css('.zammad-chat') + click '.zammad-chat .js-chat-open' + expect(page).to have_css('.zammad-chat-is-shown') + end + + def send_customer_message(message) + find('.zammad-chat .zammad-chat-input').send_keys(message) + click '.zammad-chat .zammad-chat-send' + end + + def send_agent_message(message) + find('.active .chat-window .js-customerChatInput').send_keys(message) + click '.active .chat-window .js-send' + end + shared_examples 'chat button is hidden after idle timeout' do - it 'Check that button is hidden after idle timeout', authenticated_as: :authenticate do + it 'check that button is hidden after idle timeout', authenticated_as: :authenticate do click agent_chat_switch_selector open_window_and_switch @@ -25,13 +56,337 @@ RSpec.describe 'Chat Handling', type: :system do end end + shared_examples 'chat messages' do + it 'messages in each direction, starting on agent side', authenticated_as: :authenticate do + enable_agent_chat + + open_window_and_switch + + visit chat_url + + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + expect(page).to have_no_css('.active .chat-window .chat-status.is-modified') + check_content('.active .chat-window .js-body', chat_url) + + send_agent_message('my name is me') + + switch_to_window_index(2) + + check_content('.zammad-chat .zammad-chat-agent-status', 'Online') + check_content('.zammad-chat', 'my name is me') + + send_customer_message('my name is customer') + + switch_to_window_index(1) + + check_content('.active .chat-window', 'my name is customer') + expect(page).to have_css('.active .chat-window .chat-status.is-modified') + + click '.active .chat-window .js-customerChatInput' + + expect(page).to have_no_css('.active .chat-window .chat-status.is-modified') + + switch_to_window_index(2) + + click '.js-chat-toggle .zammad-chat-header-icon' + + switch_to_window_index(1) + + check_content('.active .chat-window', 'closed the conversation') + end + + it 'messages in each direction, starting on customer side', authenticated_as: :authenticate do + enable_agent_chat + + open_window_and_switch + + visit chat_url + + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + expect(page).to have_no_css('.active .chat-window .chat-status.is-modified') + + # Keep focus outside of chat window to check .chat-status.is-modified later. + click '#global-search' + + switch_to_window_index(2) + + check_content('.zammad-chat .zammad-chat-agent-status', 'Online') + + send_customer_message('my name is customer') + + switch_to_window_index(1) + + expect(page).to have_css('.active .chat-window .chat-status.is-modified') + check_content('.active .chat-window', 'my name is customer') + + send_agent_message('my name is me') + expect(page).to have_no_css('.active .chat-window .chat-status.is-modified') + + switch_to_window_index(2) + + check_content('.zammad-chat', 'my name is me') + + switch_to_window_index(1) + + click '.active .chat-window .js-disconnect:not(.is-hidden)' + click '.active .chat-window .js-close' + + switch_to_window_index(2) + + check_content('.zammad-chat .zammad-chat-agent-status', 'Offline') + check_content('.zammad-chat', %r{(Chat closed by|Chat beendet von)}) + + click '.zammad-chat .js-chat-toggle .zammad-chat-header-icon' + + expect(page).to have_no_css('.zammad-chat-is-open') + + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + expect(page).to have_css('.active .chat-window .chat-status') + end + end + + shared_examples 'open chat with button' do + it 'open the chat', authenticated_as: :authenticate do + enable_agent_chat + + open_window_and_switch + + visit chat_url + + expect(page).to have_css('.zammad-chat', visible: :all) + expect(page).to have_css('.zammad-chat-is-hidden', visible: :all) + expect(page).to have_no_css('.zammad-chat-is-shown', visible: :all) + expect(page).to have_no_css('.zammad-chat-is-open', visible: :all) + + click '.open-zammad-chat' + + expect(page).to have_css('.zammad-chat-is-shown', visible: :all) + expect(page).to have_css('.zammad-chat-is-open', visible: :all) + check_content('.zammad-chat-modal-text', %r{(waiting|Warte)}) + + click '.zammad-chat-header-icon-close' + + expect(page).to have_no_css('.zammad-chat-is-shown', visible: :all) + expect(page).to have_no_css('.zammad-chat-is-open', visible: :all) + end + end + + shared_examples 'timeouts' do + it 'check different timeouts', authenticated_as: :authenticate do + enable_agent_chat + + open_window_and_switch + + visit chat_url + + # No customer action, hide the widget. + expect(page).to have_css('.zammad-chat') + + expect(page).to have_no_css('.zammad-chat', wait: 20) + + refresh + + # No agent action, show sorry screen. + open_chat_dialog + + check_content('.zammad-chat-modal-text', %r{(waiting|Warte)}) + check_content('.zammad-chat-modal-text', %r{(takes longer|dauert länger)}, wait: 20) + + refresh + + # No customer action, show sorry screen. + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + send_agent_message('agent is asking') + + switch_to_window_index(2) + + check_content('.zammad-chat', 'agent is asking') + + check_content('.zammad-chat-modal-text', %r{(Since you didn't respond|Da Sie in den letzten)}, wait: 30) + + # Test the restart of inactive chat. + switch_to_window_index(1) + + click '.active .chat-window .js-close' + + switch_to_window_index(2) + + click '.js-restart' + + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + send_agent_message('my name is me') + + switch_to_window_index(2) + + check_content('.zammad-chat', 'my name is me') + end + end + + context 'when chat is activated or disabled' do + it 'switch the chat setting', authenticated_as: :authenticate do + visit '/#channels/chat' + + click '.content.active .js-chatSetting' + + expect(page).to have_no_css(agent_chat_switch_selector) + + open_window_and_switch + + visit chat_url + + check_content('.settings', '{"state":"chat_disabled"}') + + switch_to_window_index(1) + + click '.content.active .js-chatSetting' + + expect(page).to have_css(agent_chat_switch_selector) + + switch_to_window_index(2) + + refresh + + expect(page).to have_no_css('.zammad-chat') + check_content('.settings', '{"state":"chat_disabled"}', should_match: false) + check_content('.settings', '{"event":"chat_status_customer","data":{"state":"offline"}}') + + switch_to_window_index(1) + + click agent_chat_switch_selector + click 'a[href="#customer_chat"]' + + switch_to_window_index(2) + + refresh + + expect(page).to have_css('.zammad-chat') + check_content('.settings', '{"event":"chat_status_customer","data":{"state":"offline"}}', should_match: false) + check_content('.settings', '{"state":"online"}') + + click '.zammad-chat .js-chat-open' + + expect(page).to have_css('.zammad-chat-is-shown') + check_content('.zammad-chat-modal-text', %r{(waiting|Warte)}) + + switch_to_window_index(1) + + check_content('.js-chatMenuItem .counter', '1') + + switch_to_window_index(2) + + click '.zammad-chat .js-chat-toggle .zammad-chat-header-icon' + + check_content('.zammad-chat-modal-text', %r{(waiting|Warte)}, should_match: false) + + switch_to_window_index(1) + + expect(page).to have_no_css('.js-chatMenuItem .counter') + end + end + + context 'when changing chat preferences for current agent' do + it 'use chat phrase preference', authenticated_as: :authenticate do + enable_agent_chat + + click '.active .js-settings' + + modal_ready + + find('.modal [name="chat::phrase::1"]').send_keys('Hi Stranger!;My Greeting') + click '.modal .js-submit' + + modal_disappear + + open_window_and_switch + + visit chat_url + + open_chat_dialog + + switch_to_window_index(1) + + click '.active .js-acceptChat' + + expect(page).to have_css('.active .chat-window .chat-status') + + switch_to_window_index(2) + + check_content('.zammad-chat', %r{(Hi Stranger|My Greeting)}) + + switch_to_window_index(1) + + send_agent_message('my name is me') + + switch_to_window_index(2) + + check_content('.zammad-chat', 'my name is me') + + refresh + + expect(page).to have_css('.zammad-chat') + check_content('.zammad-chat', %r{(Hi Stranger|My Greeting)}) + check_content('.zammad-chat', 'my name is me') + + visit "#{chat_url}#new_hash" + + switch_to_window_index(1) + + check_content('.active .chat-window .js-body', "#{chat_url}#new_hash") + end + end + context 'when jquery variant is used' do - include_examples 'chat button is hidden after idle timeout' + context 'when normal mode is used' do + include_examples 'chat messages' + include_examples 'timeouts' + end + + context 'when button mode is active' do + let(:chat_url_type) { 'znuny_open_by_button' } + + include_examples 'open chat with button' + include_examples 'chat button is hidden after idle timeout' + end end context 'when none jquery variant is used' do - let(:chat_url) { "/assets/chat/znuny-no-jquery-open_by_button.html?port=#{ENV['WS_PORT']}" } + let(:chat_url_type) { 'znuny-no-jquery' } - include_examples 'chat button is hidden after idle timeout' + context 'when normal mode is used' do + include_examples 'chat messages' + include_examples 'timeouts' + end + + context 'when button mode is active' do + let(:chat_url_type) { 'znuny-no-jquery-open_by_button' } + + include_examples 'open chat with button' + include_examples 'chat button is hidden after idle timeout' + end end end diff --git a/test/browser/chat_no_jquery_test.rb b/test/browser/chat_no_jquery_test.rb deleted file mode 100644 index 05bdaed8c..000000000 --- a/test/browser/chat_no_jquery_test.rb +++ /dev/null @@ -1,866 +0,0 @@ -# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ - -require 'browser_test_helper' - -class ChatNoJqueryTest < TestCase - - def test_basic - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - - # disable chat - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'off', - ) - - # nav bar shuld be gone - sleep 2 - exists_not( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - sleep 15 - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - sleep 4 - exists_not( - browser: customer, - css: '.zammad-chat', - ) - match( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'on', - ) - sleep 15 # wait for rerendering - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'off', - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - wait: 2, - ) - match_not( - browser: agent, - css: '.active.content', - value: 'disabled', - ) - - reload( - browser: customer, - ) - sleep 4 - exists_not( - browser: customer, - css: '.zammad-chat', - ) - match_not( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - match( - browser: customer, - css: '.settings', - value: '{"event":"chat_status_customer","data":{"state":"offline"}}', - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'on', - ) - reload( - browser: customer, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - match_not( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - match_not( - browser: customer, - css: '.settings', - value: '{"event":"chat_status_customer","data":{"state":"offline"}}', - ) - match( - browser: customer, - css: '.settings', - value: '"data":{"state":"online"}', - ) - - # init chat - click( - browser: customer, - css: '.zammad-chat .js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - watch_for( - browser: agent, - css: '.js-chatMenuItem .counter', - value: '1', - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - watch_for_disappear( - browser: agent, - css: '.js-chatMenuItem .counter', - ) - - end - - def test_basic_usecase1 - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - match( - browser: agent, - css: '.active .chat-window .js-body', - value: chat_url, - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - ) - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: customer, - css: '.js-chat-toggle .zammad-chat-header-icon', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'closed the conversation', - ) - end - - def test_basic_usecase2 - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - - # keep focus outside of chat window to check .chat-status.is-modified later - click( - browser: agent, - css: '#global-search', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-disconnect:not(.is-hidden)', - ) - click( - browser: agent, - css: '.active .chat-window .js-close', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'offline', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(Chat closed by|Chat beendet von)', - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-open', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - sleep 2 - click( - browser: customer, - css: '.zammad-chat .js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status', - ) - end - - def test_basic_usecase3 - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - # set chat preferences - click( - browser: agent, - css: '.active .js-settings', - ) - - modal_ready(browser: agent) - set( - browser: agent, - css: '.modal [name="chat::phrase::1"]', - value: 'Hi Stranger!;My Greeting', - ) - click( - browser: agent, - css: '.modal .js-submit', - ) - modal_disappear(browser: agent) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: agent, - css: '.active .js-badgeWaitingCustomers', - value: '1', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'Hi Stranger|My Greeting', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - match( - browser: agent, - css: '.active .chat-window .js-body', - value: chat_url, - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - click( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - ) - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'Hi Stranger|My Greeting', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is customer', - ) - location( - browser: customer, - url: "#{chat_url}#new_hash", - ) - sleep 2 - match( - browser: agent, - css: '.active .chat-window .js-body', - value: "#{chat_url}#new_hash", - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'closed the conversation', - ) - end - - def test_open_chat_by_button - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery-open_by_button.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - exists_not( - browser: customer, - css: '.zammad-chat-is-shown', - ) - exists_not( - browser: customer, - css: '.zammad-chat-is-open', - ) - click( - browser: customer, - css: '.open-zammad-chat', - ) - watch_for( - browser: customer, - css: '.zammad-chat-is-shown', - timeout: 4, - ) - watch_for( - browser: customer, - css: '.zammad-chat-is-open', - timeout: 4, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: customer, - css: '.zammad-chat-header-icon-close', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-shown', - timeout: 4, - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-open', - timeout: 4, - ) - end - - def test_timeouts - chat_url = "#{browser_url}/assets/chat/znuny-no-jquery.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - exists( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch input[checked]' - ) - - # no customer action, hide widget - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat', - timeout: 95, - ) - - # no agent action, show sorry screen - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - click( - browser: customer, - css: '.js-chat-open', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - timeout: 35, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(takes longer|dauert länger)', - timeout: 120, - ) - - # check if agent is offline, idle timeout, chat not answered - exists_not( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch input[checked]' - ) - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'on', - ) - - # no customer action, show sorry screen - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - click( - browser: customer, - css: '.js-chat-open', - ) - watch_for( - browser: agent, - css: '.js-chatMenuItem .counter', - value: '1', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'agent is asking', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'agent is asking', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(Since you didn\'t respond|Da Sie in den letzten)', - timeout: 150, - ) - - agent.find_elements({ css: '.active .chat-window .js-close' }).each(&:click) - sleep 2 - click( - browser: customer, - css: '.js-restart', - ) - sleep 5 - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists( - browser: agent, - css: '.active .chat-window .chat-status', - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - - end - - def disable_chat - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - - # disable chat - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'off', - ) - end - -end diff --git a/test/browser/chat_test.rb b/test/browser/chat_test.rb deleted file mode 100644 index 40979ab13..000000000 --- a/test/browser/chat_test.rb +++ /dev/null @@ -1,866 +0,0 @@ -# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ - -require 'browser_test_helper' - -class ChatTest < TestCase - - def test_basic - chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - - # disable chat - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'off', - ) - - # nav bar shuld be gone - sleep 2 - exists_not( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - sleep 15 - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - sleep 4 - exists_not( - browser: customer, - css: '.zammad-chat', - ) - match( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'on', - ) - sleep 15 # wait for rerendering - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'off', - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - wait: 2, - ) - match_not( - browser: agent, - css: '.active.content', - value: 'disabled', - ) - - reload( - browser: customer, - ) - sleep 4 - exists_not( - browser: customer, - css: '.zammad-chat', - ) - match_not( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - match( - browser: customer, - css: '.settings', - value: '{"event":"chat_status_customer","data":{"state":"offline"}}', - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'on', - ) - reload( - browser: customer, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - match_not( - browser: customer, - css: '.settings', - value: '{"state":"chat_disabled"}', - ) - match_not( - browser: customer, - css: '.settings', - value: '{"event":"chat_status_customer","data":{"state":"offline"}}', - ) - match( - browser: customer, - css: '.settings', - value: '"data":{"state":"online"}', - ) - - # init chat - click( - browser: customer, - css: '.zammad-chat .js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - watch_for( - browser: agent, - css: '.js-chatMenuItem .counter', - value: '1', - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - watch_for_disappear( - browser: agent, - css: '.js-chatMenuItem .counter', - ) - - end - - def test_basic_usecase1 - chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - match( - browser: agent, - css: '.active .chat-window .js-body', - value: chat_url, - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - ) - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: customer, - css: '.js-chat-toggle .zammad-chat-header-icon', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'closed the conversation', - ) - end - - def test_basic_usecase2 - chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - - # keep focus outside of chat window to check .chat-status.is-modified later - click( - browser: agent, - css: '#global-search', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-disconnect:not(.is-hidden)', - ) - click( - browser: agent, - css: '.active .chat-window .js-close', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'offline', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(Chat closed by|Chat beendet von)', - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-open', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - sleep 2 - click( - browser: customer, - css: '.zammad-chat .js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists_not( - browser: agent, - css: '.active .chat-window .chat-status.is-modified', - ) - exists( - browser: agent, - css: '.active .chat-window .chat-status', - ) - end - - def test_basic_usecase3 - chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - # set chat preferences - click( - browser: agent, - css: '.active .js-settings', - ) - - modal_ready(browser: agent) - set( - browser: agent, - css: '.modal [name="chat::phrase::1"]', - value: 'Hi Stranger!;My Greeting', - ) - click( - browser: agent, - css: '.modal .js-submit', - ) - modal_disappear(browser: agent) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: agent, - css: '.active .js-badgeWaitingCustomers', - value: '1', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'Hi Stranger|My Greeting', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - match( - browser: agent, - css: '.active .chat-window .js-body', - value: chat_url, - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - set( - browser: customer, - css: '.zammad-chat .zammad-chat-input', - value: 'my name is customer', - ) - click( - browser: customer, - css: '.zammad-chat .zammad-chat-send', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'my name is customer', - ) - click( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - ) - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'Hi Stranger|My Greeting', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is customer', - ) - location( - browser: customer, - url: "#{chat_url}#new_hash", - ) - sleep 2 - match( - browser: agent, - css: '.active .chat-window .js-body', - value: "#{chat_url}#new_hash", - ) - click( - browser: customer, - css: '.zammad-chat .js-chat-toggle .zammad-chat-header-icon', - ) - watch_for( - browser: agent, - css: '.active .chat-window', - value: 'closed the conversation', - ) - end - - def test_open_chat_by_button - chat_url = "#{browser_url}/assets/chat/znuny_open_by_button.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - exists_not( - browser: customer, - css: '.zammad-chat-is-shown', - ) - exists_not( - browser: customer, - css: '.zammad-chat-is-open', - ) - click( - browser: customer, - css: '.open-zammad-chat', - ) - watch_for( - browser: customer, - css: '.zammad-chat-is-shown', - timeout: 4, - ) - watch_for( - browser: customer, - css: '.zammad-chat-is-open', - timeout: 4, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: customer, - css: '.zammad-chat-header-icon-close', - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-shown', - timeout: 4, - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat-is-open', - timeout: 4, - ) - end - - def test_timeouts - chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}" - agent = browser_instance - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - click( - browser: agent, - css: 'a[href="#customer_chat"]', - ) - agent.find_elements(css: '.active .chat-window .js-disconnect:not(.is-hidden)').each(&:click) - agent.find_elements(css: '.active .chat-window .js-close').each(&:click) - - exists( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch input[checked]' - ) - - # no customer action, hide widget - customer = browser_instance - location( - browser: customer, - url: chat_url, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - timeout: 5, - ) - watch_for_disappear( - browser: customer, - css: '.zammad-chat', - timeout: 95, - ) - - # no agent action, show sorry screen - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - click( - browser: customer, - css: '.js-chat-open', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - timeout: 35, - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(takes longer|dauert länger)', - timeout: 120, - ) - - # check if agent is offline, idle timeout, chat not answered - exists_not( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch input[checked]' - ) - switch( - browser: agent, - css: '#navigation .js-chatMenuItem .js-switch', - type: 'on', - ) - - # no customer action, show sorry screen - reload( - browser: customer, - ) - exists( - browser: customer, - css: '.zammad-chat', - ) - click( - browser: customer, - css: '.js-chat-open', - ) - watch_for( - browser: agent, - css: '.js-chatMenuItem .counter', - value: '1', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'agent is asking', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'agent is asking', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(Since you didn\'t respond|Da Sie in den letzten)', - timeout: 150, - ) - - agent.find_elements({ css: '.active .chat-window .js-close' }).each(&:click) - sleep 2 - click( - browser: customer, - css: '.js-restart', - ) - sleep 5 - click( - browser: customer, - css: '.js-chat-open', - ) - exists( - browser: customer, - css: '.zammad-chat-is-shown', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: '(waiting|warte)', - ) - click( - browser: agent, - css: '.active .js-acceptChat', - ) - sleep 2 - exists( - browser: agent, - css: '.active .chat-window .chat-status', - ) - set( - browser: agent, - css: '.active .chat-window .js-customerChatInput', - value: 'my name is me', - ) - click( - browser: agent, - css: '.active .chat-window .js-send', - ) - watch_for( - browser: customer, - css: '.zammad-chat .zammad-chat-agent-status', - value: 'online', - ) - watch_for( - browser: customer, - css: '.zammad-chat', - value: 'my name is me', - ) - - end - - def disable_chat - login( - browser: agent, - username: 'admin@example.com', - password: 'test', - url: browser_url, - ) - tasks_close_all( - browser: agent, - ) - - # disable chat - click( - browser: agent, - css: 'a[href="#manage"]', - ) - click( - browser: agent, - css: '.content.active a[href="#channels/chat"]', - ) - switch( - browser: agent, - css: '.content.active .js-chatSetting', - type: 'off', - ) - end - -end