diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index e6062ced9..b6adab31e 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -16,11 +16,13 @@ class Index extends App.Controller
     # set title
     @title 'New Ticket'
     @form_id = App.ControllerForm.formId()
-    @navupdate '#ticket_create'
 
     @edit_form = undefined
+
+    # set article attributes
+    default_type = 'call_inbound'
     if !@type
-      @type = 'call_inbound'
+      @type = default_type
     article_sender_type_map =
       call_inbound:
         sender:  'Customer'
@@ -36,6 +38,13 @@ class Index extends App.Controller
         title:   'Email'
     @article_attributes = article_sender_type_map[@type]
 
+    # if no map entry exists, route to default
+    if !@article_attributes
+      @navigate '#ticket_create/' + default_type
+
+    # update navbar highlighting
+    @navupdate '#ticket_create/' + @type
+
     @fetch(params)
 
     # lisen if view need to be rerendert