diff --git a/app/assets/javascripts/app/controllers/cti.coffee b/app/assets/javascripts/app/controllers/cti.coffee
index c05a8ed4c..9914a4482 100644
--- a/app/assets/javascripts/app/controllers/cti.coffee
+++ b/app/assets/javascripts/app/controllers/cti.coffee
@@ -1,6 +1,7 @@
 class App.CTI extends App.Controller
   events:
-    'click .js-check': 'done'
+    'click .js-check': 'done',
+    'click .js-new-user': 'new_user'
 
   constructor: ->
     super
@@ -167,6 +168,26 @@ class App.CTI extends App.Controller
       data:  JSON.stringify(done: done)
     )
 
+  new_user: (e) ->
+    e.preventDefault()
+    phone = $(e.currentTarget).text()
+    new App.ControllerGenericNew(
+      pageData:
+        title:     'Users'
+        home:      'users'
+        object:    'User'
+        objects:   'Users'
+        navupdate: '#users'
+      genericObject: 'User'
+      item:
+        phone: phone
+      container: @el.closest('.content')
+      callback: @new_ticket
+    )
+
+  new_ticket: (customer) ->
+    @navigate "#ticket/create/customer/#{customer.id}"
+
   show: (params) =>
     @title 'CTI', true
     @navupdate '#cti'
diff --git a/app/assets/javascripts/app/views/cti/index.jst.eco b/app/assets/javascripts/app/views/cti/index.jst.eco
index a6a30cecf..99c4d0121 100644
--- a/app/assets/javascripts/app/views/cti/index.jst.eco
+++ b/app/assets/javascripts/app/views/cti/index.jst.eco
@@ -46,7 +46,7 @@
             <% if shown: %>
               <small><%= item.from %></small>
             <% else: %>
-              <%= item.from %>
+              <a class="js-new-user" href="#"><%= item.from %></a>
             <% end %>
           </td>
           <td>