From f3a72b3867056ff41afde3f70c2d564281d7b400 Mon Sep 17 00:00:00 2001 From: Martin Edenhofer Date: Wed, 14 Nov 2012 07:36:37 +0100 Subject: [PATCH] Added State to ticket notifications for agents. --- app/models/ticket/observer/notification.rb | 3 +++ 1 file changed, 3 insertions(+) diff --git a/app/models/ticket/observer/notification.rb b/app/models/ticket/observer/notification.rb index 56eb727ba..80bb7605b 100644 --- a/app/models/ticket/observer/notification.rb +++ b/app/models/ticket/observer/notification.rb @@ -33,6 +33,7 @@ a new Ticket (#{ticket.title}) via #{article.ticket_article_type.name}. Group: #{ticket.group.name} Owner: #{ticket.owner.firstname} #{ticket.owner.lastname} +State: #{ticket.ticket_state.name} From: #{article.from} @@ -98,6 +99,7 @@ a follow Up (#{ticket.title}) via #{article.ticket_article_type.name}. Group: #{ticket.group.name} Owner: #{ticket.owner.firstname} #{ticket.owner.lastname} +State: #{ticket.ticket_state.name} From: #{article.from} @@ -126,6 +128,7 @@ updated (#{ticket.title}) via #{article.ticket_article_type.name}. Group: #{ticket.group.name} Owner: #{ticket.owner.firstname} #{ticket.owner.lastname} +State: #{ticket.ticket_state.name} From: #{article.from}