diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index 4a552ac44..bc8987d6a 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -240,7 +240,7 @@ class App.TicketZoomArticleActions extends App.Controller
     else
       articleNew.body = "#{recipientString} "
 
-    App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
+    App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew, position: 'end' } )
 
   twitterDirectMessageReply: (e) =>
     e.preventDefault()
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
index 0979968e6..e769a72fe 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee
@@ -141,6 +141,11 @@ class App.TicketZoomArticleNew extends App.Controller
       # preselect article type
       @setArticleType(data.type.name)
 
+      # set focus at end of field
+      if data.position is 'end'
+        @placeCaretAtEnd(@textarea.get(0))
+        return
+
       # set focus into field
       @textarea.focus()
     )
@@ -158,6 +163,22 @@ class App.TicketZoomArticleNew extends App.Controller
       @render()
     )
 
+  placeCaretAtEnd: (el) ->
+    el.focus()
+    if typeof window.getSelection isnt 'undefined' && typeof document.createRange isnt 'undefined'
+      range = document.createRange()
+      range.selectNodeContents(el)
+      range.collapse(false)
+      sel = window.getSelection()
+      sel.removeAllRanges()
+      sel.addRange(range)
+      return
+    if typeof document.body.createTextRange isnt 'undefined'
+      textRange = document.body.createTextRange()
+      textRange.moveToElementText(el)
+      textRange.collapse(false)
+      textRange.select()
+
   isIE10: ->
     Function('/*@cc_on return document.documentMode===10@*/')()
 
@@ -293,32 +314,17 @@ class App.TicketZoomArticleNew extends App.Controller
         params.type_id   = type.id
 
     if params.type is 'twitter status'
-      rawHTML = @$('[data-name=body]').html()
-      cleanHTML = App.Utils.htmlRemoveRichtext(rawHTML)
-
-      # if markup is included, strip it out
-      if cleanHTML && cleanHTML.html() isnt rawHTML && "<div>#{cleanHTML.html()}</div>" isnt rawHTML
-        @$('[data-name=body]').html(cleanHTML)
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
       params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
 
     if params.type is 'twitter direct-message'
-      rawHTML = @$('[data-name=body]').html()
-      cleanHTML = App.Utils.htmlRemoveRichtext(rawHTML)
-
-      # if markup is included, strip it out
-      if cleanHTML && cleanHTML.html() isnt rawHTML && "<div>#{cleanHTML.html()}</div>" isnt rawHTML
-        @$('[data-name=body]').html(cleanHTML)
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
       params.body = "#{App.Utils.html2text(params.body, true)}\n#{@signature.text()}"
 
     if params.type is 'facebook feed comment'
-      rawHTML = @$('[data-name=body]').html()
-      cleanHTML = App.Utils.htmlRemoveRichtext(rawHTML)
-
-      # if markup is included, strip it out
-      if cleanHTML && cleanHTML.html() isnt rawHTML && "<div>#{cleanHTML.html()}</div>" isnt rawHTML
-        @$('[data-name=body]').html(cleanHTML)
+      App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
       params.content_type = 'text/plain'
       params.body = App.Utils.html2text(params.body, true)
 
diff --git a/app/assets/javascripts/app/lib/app_post/utils.coffee b/app/assets/javascripts/app/lib/app_post/utils.coffee
index e1bc97808..0fc24917e 100644
--- a/app/assets/javascripts/app/lib/app_post/utils.coffee
+++ b/app/assets/javascripts/app/lib/app_post/utils.coffee
@@ -157,7 +157,7 @@ class App.Utils
     html
 
   # htmlOnlyWithRichtext = App.Utils.htmlRemoveRichtext(html)
-  @htmlRemoveRichtext: (html) ->
+  @htmlRemoveRichtext: (html, parent = true) ->
     return html if !html
     html = @_checkTypeOf(html)
 
@@ -165,7 +165,8 @@ class App.Utils
     @_removeComments(html)
 
     # remove style and class
-    @_removeAttributes(html)
+    if parent
+      @_removeAttributes(html)
 
     # remove work markup
     @_removeWordMarkup(html)
@@ -241,16 +242,17 @@ class App.Utils
     catch err
       return $("<div>#{item}</div>")
 
-  @_removeAttributes: (html) ->
-    html.find('*')
-      .removeAttr('style')
-      .removeAttr('class')
-      .removeAttr('title')
-      .removeAttr('lang')
-      .removeAttr('type')
-      .removeAttr('id')
-      .removeAttr('wrap')
-      .removeAttrs(/data-/)
+  @_removeAttributes: (html, parent = true) ->
+    if parent
+      html.find('*')
+        .removeAttr('style')
+        .removeAttr('class')
+        .removeAttr('title')
+        .removeAttr('lang')
+        .removeAttr('type')
+        .removeAttr('id')
+        .removeAttr('wrap')
+        .removeAttrs(/data-/)
     html
       .removeAttr('style')
       .removeAttr('class')