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Added icinga integration.

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This commit is contained in:
Martin Edenhofer 2016-04-12 13:44:28 +02:00
parent 1fd36cfc6a
commit f48e742d23
12 changed files with 692 additions and 74 deletions
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12
app/assets/javascripts/app/controllers/_integration/icinga.coffee Normal file
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@ -0,0 +1,12 @@
class Icinga extends App.ControllerTabs
header: 'Icinga'
constructor: ->
super
return if !@authenticate(false, 'Admin')
@title 'Icinga', true
@tabs = [
{ name: 'Base', 'target': 'base', controller: App.SettingsArea, params: { area: 'Integration::Icinga' } }
]
@render()
App.Config.set('IntegrationIcinga', { prio: 1100, parent: '#integration', name: 'Icinga', target: '#integration/icinga', controller: Icinga, role: ['Admin'] }, 'NavBarIntegration')

12
app/assets/javascripts/app/controllers/_integration/mattermost.coffee Normal file
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@ -0,0 +1,12 @@
class Mattermost extends App.ControllerTabs
header: 'Mattermost'
constructor: ->
super
return if !@authenticate(false, 'Admin')
@title 'Mattermost', true
@tabs = [
{ name: 'Base', 'target': 'base', controller: App.SettingsArea, params: { area: 'Integration::Mattermost' } }
]
@render()
App.Config.set('IntegrationMattermost', { prio: 1000, parent: '#integration', name: 'Mattermost', target: '#integration/mattermost', controller: Mattermost, role: ['Admin'] }, 'NavBarIntegration')

12
app/assets/javascripts/app/controllers/_integration/nagios.coffee Normal file
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@ -0,0 +1,12 @@
class Nagios extends App.ControllerTabs
header: 'Nagios'
constructor: ->
super
return if !@authenticate(false, 'Admin')
@title 'Nagios', true
@tabs = [
{ name: 'Base', 'target': 'base', controller: App.SettingsArea, params: { area: 'Integration::Nagios' } }
]
@render()
App.Config.set('IntegrationNagios', { prio: 1200, parent: '#integration', name: 'Nagios', target: '#integration/nagios', controller: Nagios, role: ['Admin'] }, 'NavBarIntegration')

8
app/assets/javascripts/app/controllers/integrations.coffee Normal file
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@ -0,0 +1,8 @@
class IndexRouter extends App.ControllerNavSidbar
authenticateRequired: true
configKey: 'NavBarIntegration'
App.Config.set('integration', IndexRouter, 'Routes')
App.Config.set('integration/:target', IndexRouter, 'Routes')
App.Config.set('Integration', { prio: 1000, name: 'Integration', target: '#integration', role: ['Admin'] }, 'NavBarIntegration')

11
app/assets/javascripts/app/controllers/settings.coffee
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@ -62,9 +62,8 @@ class Ticket extends App.ControllerTabs
]
@render()
App.Config.set( 'SettingBranding', { prio: 1200, parent: '#settings', name: 'Branding', target: '#settings/branding', controller: Branding, role: ['Admin'] }, 'NavBarAdmin' )
App.Config.set( 'SettingSystem', { prio: 1400, parent: '#settings', name: 'System', target: '#settings/system', controller: System, role: ['Admin'] }, 'NavBarAdmin' )
App.Config.set( 'SettingSecurity', { prio: 1600, parent: '#settings', name: 'Security', target: '#settings/security', controller: Security, role: ['Admin'] }, 'NavBarAdmin' )
App.Config.set( 'SettingTicket', { prio: 1700, parent: '#settings', name: 'Ticket', target: '#settings/ticket', controller: Ticket, role: ['Admin'] }, 'NavBarAdmin' )
App.Config.set( 'SettingImport', { prio: 1800, parent: '#settings', name: 'Import', target: '#settings/import', controller: Import, role: ['Admin'] }, 'NavBarAdmin' )
App.Config.set('SettingBranding', { prio: 1200, parent: '#settings', name: 'Branding', target: '#settings/branding', controller: Branding, role: ['Admin'] }, 'NavBarAdmin')
App.Config.set('SettingSystem', { prio: 1400, parent: '#settings', name: 'System', target: '#settings/system', controller: System, role: ['Admin'] }, 'NavBarAdmin')
App.Config.set('SettingSecurity', { prio: 1600, parent: '#settings', name: 'Security', target: '#settings/security', controller: Security, role: ['Admin'] }, 'NavBarAdmin')
App.Config.set('SettingTicket', { prio: 1700, parent: '#settings', name: 'Ticket', target: '#settings/ticket', controller: Ticket, role: ['Admin'] }, 'NavBarAdmin')
App.Config.set('SettingImport', { prio: 1800, parent: '#settings', name: 'Import', target: '#settings/import', controller: Import, role: ['Admin'] }, 'NavBarAdmin')

94
app/models/channel/email_parser.rb
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@ -43,12 +43,18 @@ class Channel::EmailParser
x-zammad-customer-firstname: '',
x-zammad-customer-lastname: '',
# ticket headers
# ticket headers (for new tickets)
x-zammad-ticket-group: 'some_group',
x-zammad-ticket-state: 'some_state',
x-zammad-ticket-priority: 'some_priority',
x-zammad-ticket-owner: 'some_owner_login',
# ticket headers (for existing tickets)
x-zammad-ticket-followup-group: 'some_group',
x-zammad-ticket-followup-state: 'some_state',
x-zammad-ticket-followup-priority: 'some_priority',
x-zammad-ticket-followup-owner: 'some_owner_login',
# article headers
x-zammad-article-internal: false,
x-zammad-article-type: 'agent',
@ -66,7 +72,6 @@ class Channel::EmailParser
# set all headers
mail.header.fields.each { |field|
next if !field.name
# full line, encode, ready for storage
@ -79,20 +84,15 @@ class Channel::EmailParser
# get sender
from = nil
['from', 'reply-to', 'return-path'].each { |item|
next if !mail[ item.to_sym ]
from = mail[ item.to_sym ].value
break if from
}
# set x-any-recipient
data['x-any-recipient'.to_sym] = ''
['to', 'cc', 'delivered-to', 'x-original-to', 'envelope-to'].each { |item|
next if !mail[item.to_sym]
if data['x-any-recipient'.to_sym] != ''
data['x-any-recipient'.to_sym] += ', '
end
@ -347,7 +347,7 @@ retrns
# run postmaster pre filter
filters = {}
Setting.where(area: 'Postmaster::PreFilter').each {|setting|
Setting.where(area: 'Postmaster::PreFilter').order(:name).each {|setting|
filters[setting.name] = Kernel.const_get(Setting.get(setting.name))
}
filters.each {|_prio, backend|
@ -373,35 +373,15 @@ retrns
# reset current_user
UserInfo.current_user_id = 1
# create sender
if mail[ 'x-zammad-customer-login'.to_sym ]
user = User.find_by(login: mail[ 'x-zammad-customer-login'.to_sym ])
# create sender if needed
sender_user_id = mail[ 'x-zammad-customer-id'.to_sym ]
if !sender_user_id
raise 'No x-zammad-customer-id, no sender set!'
end
user = User.lookup(id: sender_user_id)
if !user
user = User.find_by(email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email])
raise "No user found for x-zammad-customer-id: #{sender_user_id}!"
end
if !user
user = user_create(
login: mail[ 'x-zammad-customer-login'.to_sym ] || mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
firstname: mail[ 'x-zammad-customer-firstname'.to_sym ] || mail[:from_display_name],
lastname: mail[ 'x-zammad-customer-lastname'.to_sym ],
email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
)
end
# create to and cc user
['raw-to', 'raw-cc'].each { |item|
next if !mail[item.to_sym]
next if !mail[item.to_sym].addrs
items = mail[item.to_sym].addrs
items.each {|address_data|
user_create(
firstname: address_data.display_name,
lastname: '',
email: address_data.address,
)
}
}
# set current user
UserInfo.current_user_id = user.id
@ -416,6 +396,8 @@ retrns
# set ticket state to open if not new
if ticket
set_attributes_by_x_headers(ticket, 'ticket', mail, 'followup')
state = Ticket::State.find(ticket.state_id)
state_type = Ticket::StateType.find(state.state_type_id)
@ -425,9 +407,11 @@ retrns
end
# set ticket to open again
if state_type.name != 'new' && !mail[ 'x-zammad-out-of-office'.to_sym ]
ticket.state = Ticket::State.find_by(name: 'open')
ticket.save
if !mail[ 'x-zammad-ticket-followup-state'.to_sym ]
if state_type.name != 'new' && !mail[ 'x-zammad-out-of-office'.to_sym ]
ticket.state = Ticket::State.find_by(name: 'open')
ticket.save
end
end
end
@ -505,7 +489,7 @@ retrns
Observer::Ticket::Notification.transaction
# run postmaster post filter
Setting.where(area: 'Postmaster::PostFilter').each {|setting|
Setting.where(area: 'Postmaster::PostFilter').order(:name).each {|setting|
filters[setting.name] = Kernel.const_get(Setting.get(setting.name))
}
filters.each {|_prio, backend|
@ -521,36 +505,7 @@ retrns
[ticket, article, user, mail]
end
def user_create(data)
# return existing
user = User.find_by(login: data[:email].downcase)
return user if user
# create new user
roles = Role.where(name: 'Customer')
# fillup
%w(firstname lastname).each { |item|
if data[item.to_sym].nil?
data[item.to_sym] = ''
end
}
data[:password] = ''
data[:active] = true
data[:roles] = roles
data[:updated_by_id] = 1
data[:created_by_id] = 1
user = User.create(data)
user.update_attributes(
updated_by_id: user.id,
created_by_id: user.id,
)
user
end
def set_attributes_by_x_headers(item_object, header_name, mail)
def set_attributes_by_x_headers(item_object, header_name, mail, suffix = false)
# loop all x-zammad-hedaer-* headers
item_object.attributes.each {|key, _value|
@ -566,6 +521,9 @@ retrns
if key_short == '_id'
key_short = key[ 0, key.length - 3 ]
header = "x-zammad-#{header_name}-#{key_short}"
if suffix
header = "x-zammad-#{header_name}-#{suffix}-#{key_short}"
end
if mail[ header.to_sym ]
Rails.logger.info "header #{header} found #{mail[ header.to_sym ]}"
item_object.class.reflect_on_all_associations.map { |assoc|

77
app/models/channel/filter/icinga.rb Normal file
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@ -0,0 +1,77 @@
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Channel::Filter::Icinga
def self.run(_channel, mail)
return if !Setting.get('ichinga_integration')
# set config
integration = 'ichinga'
sender = Setting.get('ichinga_sender')
auto_close = Setting.get('ichinga_auto_close')
auto_close_state_id = Setting.get('ichinga_auto_close_state_id')
state_recovery_match = 'OK'
return if !mail[:from]
return if !mail[:body]
sender_user_id = mail[ 'x-zammad-customer-id'.to_sym ]
return if !sender_user_id
# check if sender is ichinga
return if !mail[:from].match(/#{sender}/i)
# get mail attibutes like host and state
result = {}
mail[:body].gsub(%r{(Service|Host|State|Address|Date/Time|Additional\sInfo):(.+?)\n}i) { |_match|
key = $1
if key
key = key.downcase
end
value = $2
if value
value.strip!
end
result[key] = value
}
# check if ticket with host is open
customer = User.lookup(id: sender_user_id)
# follow up detection by meta data
open_states = Ticket::State.by_category('open')
Ticket.where(state: open_states).each {|ticket|
next if !ticket.preferences
next if !ticket.preferences['integration']
next if ticket.preferences['integration'] != integration
next if !ticket.preferences['ichinga']
next if !ticket.preferences['ichinga']['host']
next if ticket.preferences['ichinga']['host'] != result['host']
next if ticket.preferences['ichinga']['service'] != result['service']
# found open ticket for service+host
mail[ 'x-zammad-ticket-id'.to_sym ] = ticket.id
# check if service is recovered
if auto_close && result['state'].match(/#{state_recovery_match}/i)
state = Ticket::State.lookup(id: auto_close_state_id)
if state
mail[ 'x-zammad-ticket-followup-state'.to_sym ] = state.name
end
end
return true
}
# new ticket, set meta data
if !mail[ 'x-zammad-ticket-id'.to_sym ]
if !mail[ 'x-zammad-ticket-preferences'.to_sym ]
mail[ 'x-zammad-ticket-preferences'.to_sym ] = {}
end
preferences = {}
preferences['integration'] = integration
preferences['ichinga'] = result
preferences.each {|key, value|
mail[ 'x-zammad-ticket-preferences'.to_sym ][key] = value
}
end
end
end

88
app/models/channel/filter/identify_sender.rb Normal file
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@ -0,0 +1,88 @@
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Channel::Filter::IdentifySender
def self.run(_channel, mail)
user_id = mail[ 'x-zammad-customer-id'.to_sym ]
user = nil
if user_id
user = User.lookup(id: user_id)
if !user
Rails.logger.debug "Invalid x-zammad-customer-id header '#{user_id}', no such user."
else
Rails.logger.debug "Took customer form x-zammad-customer-id header '#{user_id}'."
if user
create_recipients(mail)
return
end
end
end
# check if sender exists in database
if mail[ 'x-zammad-customer-login'.to_sym ]
user = User.find_by(login: mail[ 'x-zammad-customer-login'.to_sym ])
end
if !user
user = User.find_by(email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email])
end
if !user
user = user_create(
login: mail[ 'x-zammad-customer-login'.to_sym ] || mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
firstname: mail[ 'x-zammad-customer-firstname'.to_sym ] || mail[:from_display_name],
lastname: mail[ 'x-zammad-customer-lastname'.to_sym ],
email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email],
)
end
create_recipients(mail)
mail[ 'x-zammad-customer-id'.to_sym ] = user.id
end
# create to and cc user
def self.create_recipients(mail)
['raw-to', 'raw-cc'].each { |item|
next if !mail[item.to_sym]
next if !mail[item.to_sym].addrs
items = mail[item.to_sym].addrs
items.each {|address_data|
user_create(
firstname: address_data.display_name,
lastname: '',
email: address_data.address,
)
}
}
end
def self.user_create(data)
# return existing
user = User.find_by(login: data[:email].downcase)
return user if user
# create new user
roles = Role.where(name: 'Customer')
# fillup
%w(firstname lastname).each { |item|
if data[item.to_sym].nil?
data[item.to_sym] = ''
end
}
data[:password] = ''
data[:active] = true
data[:roles] = roles
data[:updated_by_id] = 1
data[:created_by_id] = 1
user = User.create(data)
user.update_attributes(
updated_by_id: user.id,
created_by_id: user.id,
)
user
end
end

152
db/migrate/20160412000002_add_ichinga_integration.rb Normal file
View file

@ -0,0 +1,152 @@
class AddIchingaIntegration < ActiveRecord::Migration
def up
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0015_postmaster_filter_identify_sender',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify sender user.',
options: {},
state: 'Channel::Filter::IdentifySender',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0020_postmaster_filter_auto_response_check',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify auto responses to prevent auto replies from Zammad.',
options: {},
state: 'Channel::Filter::AutoResponseCheck',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0030_postmaster_filter_out_of_office_check',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify out of office emails for follow up detection and keeping current ticket state.',
options: {},
state: 'Channel::Filter::OutOfOfficeCheck',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0100_postmaster_filter_follow_up_check',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify follow ups (based on admin settings).',
options: {},
state: 'Channel::Filter::FollowUpCheck',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0900_postmaster_filter_bounce_check',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify postmaster bounced - to handle it as follow up of origin ticket.',
options: {},
state: 'Channel::Filter::BounceCheck',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '1000_postmaster_filter_database_check',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter for filters managed via admin interface.',
options: {},
state: 'Channel::Filter::Database',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '5000_postmaster_filter_ichinga',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter for manage Icinga (http://www.icinga.org) emails.',
options: {},
state: 'Channel::Filter::Icinga',
frontend: false
)
Setting.create_if_not_exists(
title: 'Icinga integration',
name: 'ichinga_integration',
area: 'Integration::Icinga',
description: 'Define if Icinga (http://www.icinga.org) is enabled or not.',
options: {
form: [
{
display: '',
null: true,
name: 'ichinga_integration',
tag: 'boolean',
options: {
true => 'yes',
false => 'no',
},
},
],
},
state: false,
preferences: { prio: 1 },
frontend: false
)
Setting.create_if_not_exists(
title: 'Sender',
name: 'ichinga_sender',
area: 'Integration::Icinga',
description: 'Define the sender email address of Icinga emails.',
options: {
form: [
{
display: '',
null: false,
name: 'ichinga_sender',
tag: 'input',
},
],
},
state: 'icinga@monitoring.example.com',
frontend: false,
preferences: { prio: 2 },
)
Setting.create_if_not_exists(
title: 'Auto close',
name: 'ichinga_auto_close',
area: 'Integration::Icinga',
description: 'Define if tickets should be closed if service is recovered.',
options: {
form: [
{
display: '',
null: true,
name: 'ichinga_auto_close',
tag: 'boolean',
options: {
true => 'yes',
false => 'no',
},
},
],
},
state: true,
preferences: { prio: 3 },
frontend: false
)
Setting.create_if_not_exists(
title: 'Auto close state',
name: 'ichinga_auto_close_state_id',
area: 'Integration::Icinga',
description: 'Define the ticket state of auto closed tickets.',
options: {
form: [
{
display: '',
null: false,
name: 'ichinga_auto_close_state_id',
tag: 'select',
relation: 'TicketState',
},
],
},
state: 4,
preferences: { prio: 4 },
frontend: false
)
end
end

103
db/seeds.rb
View file

@ -1525,6 +1525,15 @@ Setting.create_if_not_exists(
state: 'Channel::Filter::Trusted',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0015_postmaster_filter_identify_sender',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter to identify sender user.',
options: {},
state: 'Channel::Filter::IdentifySender',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '0020_postmaster_filter_auto_response_check',
@ -1570,6 +1579,100 @@ Setting.create_if_not_exists(
state: 'Channel::Filter::Database',
frontend: false
)
Setting.create_if_not_exists(
title: 'Define postmaster filter.',
name: '5000_postmaster_filter_ichinga',
area: 'Postmaster::PreFilter',
description: 'Define postmaster filter for manage Icinga (http://www.icinga.org) emails.',
options: {},
state: 'Channel::Filter::Icinga',
frontend: false
)
Setting.create_if_not_exists(
title: 'Icinga integration',
name: 'ichinga_integration',
area: 'Integration::Icinga',
description: 'Define if Icinga (http://www.icinga.org) is enabled or not.',
options: {
form: [
{
display: '',
null: true,
name: 'ichinga_integration',
tag: 'boolean',
options: {
true => 'yes',
false => 'no',
},
},
],
},
state: false,
preferences: { prio: 1 },
frontend: false
)
Setting.create_if_not_exists(
title: 'Sender',
name: 'ichinga_sender',
area: 'Integration::Icinga',
description: 'Define the sender email address of Icinga emails.',
options: {
form: [
{
display: '',
null: false,
name: 'ichinga_sender',
tag: 'input',
},
],
},
state: 'icinga@monitoring.example.com',
frontend: false,
preferences: { prio: 2 },
)
Setting.create_if_not_exists(
title: 'Auto close',
name: 'ichinga_auto_close',
area: 'Integration::Icinga',
description: 'Define if tickets should be closed if service is recovered.',
options: {
form: [
{
display: '',
null: true,
name: 'ichinga_auto_close',
tag: 'boolean',
options: {
true => 'yes',
false => 'no',
},
},
],
},
state: true,
preferences: { prio: 3 },
frontend: false
)
Setting.create_if_not_exists(
title: 'Auto close state',
name: 'ichinga_auto_close_state_id',
area: 'Integration::Icinga',
description: 'Define the ticket state of auto closed tickets.',
options: {
form: [
{
display: '',
null: false,
name: 'ichinga_auto_close_state_id',
tag: 'select',
relation: 'TicketState',
},
],
},
state: 4,
preferences: { prio: 4 },
frontend: false
)
signature = Signature.create_if_not_exists(
id: 1,

4
test/unit/email_process_test.rb
View file

@ -1996,6 +1996,7 @@ Some Text',
data: 'From: me@example.com
To: customer@example.com
Subject: some subject
X-Zammad-Ticket-Followup-State: closed
X-Zammad-Ticket-priority: 3 high
X-Zammad-Article-sender: System
x-Zammad-Article-type: phone
@ -2006,6 +2007,7 @@ Some Text',
success: true,
result: {
0 => {
state: 'new',
priority: '3 high',
title: 'some subject',
},
@ -2026,6 +2028,7 @@ Some Text',
data: 'From: me@example.com
To: customer@example.com
Subject: some subject
X-Zammad-Ticket-Followup-State: closed
X-Zammad-Ticket-Priority: 3 high
X-Zammad-Article-Sender: System
x-Zammad-Article-Type: phone
@ -2036,6 +2039,7 @@ Some Text',
success: true,
result: {
0 => {
state: 'new',
priority: '2 normal',
title: 'some subject',
},

193
test/unit/integration_icinga_test.rb Normal file
View file

@ -0,0 +1,193 @@
# encoding: utf-8
require 'test_helper'
class IntegrationIcingaTest < ActiveSupport::TestCase
test 'base tests' do
Setting.set('ichinga_integration', true)
# not matching sender
email_raw_string = "To: support@example.com
Subject: PROBLEM - host.internal.loc - CPU Load is WARNING
User-Agent: Heirloom mailx 12.5 7/5/10
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20160131094621.29ECD400F29C-1@monitoring.znuny.com>
From: icinga_not_matching@monitoring.example.com (icinga)
***** Icinga *****
Notification Type: PROBLEM
Service: CPU Load
Host: host.internal.loc
Address:=20
State: WARNING
Date/Time: 2016-01-31 10:46:20 +0100
Additional Info: WARNING - load average: 3.44, 0.99, 0.35
Comment: [] =
"
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal('new', ticket_p.state.name)
assert(ticket_p.preferences)
assert_not(ticket_p.preferences['integration'])
assert_not(ticket_p.preferences['ichinga'])
# matching sender - CPU Load/host.internal.loc
email_raw_string = "To: support@example.com
Subject: PROBLEM - host.internal.loc - CPU Load is WARNING
User-Agent: Heirloom mailx 12.5 7/5/10
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20160131094621.29ECD400F29C-2@monitoring.znuny.com>
From: icinga@monitoring.example.com (icinga)
***** Icinga *****
Notification Type: PROBLEM
Service: CPU Load
Host: host.internal.loc
Address:=20
State: WARNING
Date/Time: 2016-01-31 10:46:20 +0100
Additional Info: WARNING - load average: 3.44, 0.99, 0.35
Comment: [] =
"
ticket_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal('new', ticket_1.state.name)
assert(ticket_1.preferences)
assert(ticket_1.preferences['integration'])
assert_equal('ichinga', ticket_1.preferences['integration'])
assert(ticket_1.preferences['ichinga'])
assert_equal('host.internal.loc', ticket_1.preferences['ichinga']['host'])
assert_equal('CPU Load', ticket_1.preferences['ichinga']['service'])
assert_equal('WARNING', ticket_1.preferences['ichinga']['state'])
# matching sender - Disk Usage 123/host.internal.loc
email_raw_string = "To: support@example.com
Subject: PROBLEM - host.internal.loc - Disk Usage 123 is WARNING
User-Agent: Heirloom mailx 12.5 7/5/10
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20160131094621.29ECD400F29C-3@monitoring.znuny.com>
From: icinga@monitoring.example.com (icinga)
***** Icinga *****
Notification Type: PROBLEM
Service: Disk Usage 123
Host: host.internal.loc
Address:=20
State: WARNING
Date/Time: 2016-01-31 10:46:20 +0100
Additional Info: WARNING - load average: 3.44, 0.99, 0.35
Comment: [] =
"
ticket_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal('new', ticket_2.state.name)
assert(ticket_2.preferences)
assert(ticket_2.preferences['integration'])
assert_equal('ichinga', ticket_2.preferences['integration'])
assert(ticket_2.preferences['ichinga'])
assert_equal('host.internal.loc', ticket_2.preferences['ichinga']['host'])
assert_equal('Disk Usage 123', ticket_2.preferences['ichinga']['service'])
assert_equal('WARNING', ticket_2.preferences['ichinga']['state'])
assert_not_equal(ticket_2.id, ticket_1.id)
# matching sender - follow up - CPU Load/host.internal.loc
email_raw_string = "To: support@example.com
Subject: PROBLEM - host.internal.loc - CPU Load is WARNING
User-Agent: Heirloom mailx 12.5 7/5/10
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20160131094621.29ECD400F29C-4@monitoring.znuny.com>
From: icinga@monitoring.example.com (icinga)
***** Icinga *****
Notification Type: PROBLEM
Service: CPU Load
Host: host.internal.loc
Address:=20
State: WARNING
Date/Time: 2016-01-31 10:46:20 +0100
Additional Info: WARNING - load average: 3.44, 0.99, 0.35
Comment: [] =
"
ticket_1_1, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal('new', ticket_1_1.state.name)
assert(ticket_1_1.preferences)
assert(ticket_1_1.preferences['integration'])
assert_equal('ichinga', ticket_1_1.preferences['integration'])
assert(ticket_1_1.preferences['ichinga'])
assert_equal('host.internal.loc', ticket_1_1.preferences['ichinga']['host'])
assert_equal('CPU Load', ticket_1_1.preferences['ichinga']['service'])
assert_equal('WARNING', ticket_1_1.preferences['ichinga']['state'])
assert_equal(ticket_1.id, ticket_1_1.id)
# matching sender - follow up - recovery - CPU Load/host.internal.loc
email_raw_string = "To: support@example.com
Subject: PROBLEM - host.internal.loc - CPU Load is WARNING
User-Agent: Heirloom mailx 12.5 7/5/10
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20160131094621.29ECD400F29C-5@monitoring.znuny.com>
From: icinga@monitoring.example.com (icinga)
***** Icinga *****
Notification Type: RECOVERY
Service: CPU Load
Host: host.internal.loc
Address:=20
State: OK
Date/Time: 2016-01-31 10:48:02 +0100
Additional Info: OK - load average: 1.62, 1.17, 0.49
Comment: [] =
"
ticket_1_2, article_p, user_p, mail = Channel::EmailParser.new.process({}, email_raw_string)
assert_equal(ticket_1.id, ticket_1_2.id)
assert_equal('closed', ticket_1_2.state.name)
assert(ticket_1_2.preferences)
assert(ticket_1_2.preferences['integration'])
assert_equal('ichinga', ticket_1_2.preferences['integration'])
assert(ticket_1_2.preferences['ichinga'])
assert_equal('host.internal.loc', ticket_1_2.preferences['ichinga']['host'])
assert_equal('CPU Load', ticket_1_2.preferences['ichinga']['service'])
assert_equal('WARNING', ticket_1_2.preferences['ichinga']['state'])
#Setting.set('ichinga_integration', false)
end
end