diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb index f1cadf461..42b1f1ef0 100644 --- a/app/models/channel/email_parser.rb +++ b/app/models/channel/email_parser.rb @@ -386,7 +386,7 @@ class Channel::EmailParser end end - # execute ticket events + # execute ticket events Ticket::Observer::Notification.transaction # run postmaster post filter @@ -407,12 +407,13 @@ class Channel::EmailParser # return new objects return ticket, article, user end - + def object_lookup( attributes, map, mail ) map.each { |item| if mail[ item[0].to_sym ] - if item[1].where( item[3].to_sym => mail[ item[0].to_sym ] ).first - attributes[ item[2].to_sym ] = item[1].where( "lower(#{item[3]}) = ?", mail[ item[0].to_sym ].downcase ).first.id + new_object = item[1].where( "lower(#{item[3]}) = ?", mail[ item[0].to_sym ].downcase ).first + if new_object + attributes[ item[2].to_sym ] = new_object.id end end }