diff --git a/app/controllers/ticket_articles_controller.rb b/app/controllers/ticket_articles_controller.rb
index dc820e72f..a130f91da 100644
--- a/app/controllers/ticket_articles_controller.rb
+++ b/app/controllers/ticket_articles_controller.rb
@@ -42,7 +42,7 @@ class TicketArticlesController < ApplicationController
     articles = []
 
     if params[:expand]
-      ticket.articles.order('created_at ASC, id ASC').each { |article|
+      ticket.articles.each { |article|
 
         # ignore internal article if customer is requesting
         next if article.internal == true && current_user.permissions?('ticket.customer')
@@ -60,7 +60,7 @@ class TicketArticlesController < ApplicationController
     if params[:full]
       assets = {}
       record_ids = []
-      ticket.articles.order('created_at ASC, id ASC').each { |article|
+      ticket.articles.each { |article|
 
         # ignore internal article if customer is requesting
         next if article.internal == true && current_user.permissions?('ticket.customer')
@@ -75,7 +75,7 @@ class TicketArticlesController < ApplicationController
       return
     end
 
-    ticket.articles.order('created_at ASC, id ASC').each { |article|
+    ticket.articles.each { |article|
 
       # ignore internal article if customer is requesting
       next if article.internal == true && current_user.permissions?('ticket.customer')