diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
index 348ca3acd..4fb18c9db 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
@@ -189,11 +189,11 @@ class App.FormHandlerCoreWorkflow
         ui.hide(field, form, true)
 
   # changes the mandatory flag of form elements
-  @changeMandatory: (form, ui, data) ->
-    return if _.isEmpty(data)
+  @changeMandatory: (form, ui, visibility, mandatory) ->
+    return if _.isEmpty(visibility)
 
-    for field, state of data
-      if state
+    for field, state of visibility
+      if state && !_.contains(['hide', 'remove'], mandatory[field])
         ui.mandantory(field, form)
       else
         ui.optional(field, form)
@@ -218,7 +218,7 @@ class App.FormHandlerCoreWorkflow
     App.FormHandlerCoreWorkflow.select(classname, form, ui, attributes, params, data.select)
     App.FormHandlerCoreWorkflow.fillIn(classname, form, ui, attributes, params, data.fill_in)
     App.FormHandlerCoreWorkflow.changeVisibility(form, ui, data.visibility)
-    App.FormHandlerCoreWorkflow.changeMandatory(form, ui, data.mandatory)
+    App.FormHandlerCoreWorkflow.changeMandatory(form, ui, data.mandatory, data.visibility)
     App.FormHandlerCoreWorkflow.executeEval(form, ui, data.eval)
     App.FormHandlerCoreWorkflow.runCallbacks(ui)
 
diff --git a/app/models/concerns/checks_core_workflow.rb b/app/models/concerns/checks_core_workflow.rb
index f7a4f80da..141a769d8 100644
--- a/app/models/concerns/checks_core_workflow.rb
+++ b/app/models/concerns/checks_core_workflow.rb
@@ -50,7 +50,7 @@ module ChecksCoreWorkflow
 
   def check_mandatory(perform_result)
     perform_result[:mandatory].each_key do |key|
-      next if perform_result[:visibility][key] != 'show'
+      next if %w[hide remove].include?(perform_result[:visibility][key])
       next if !perform_result[:mandatory][key]
       next if self[key].present?
 
diff --git a/spec/system/examples/core_workflow_examples.rb b/spec/system/examples/core_workflow_examples.rb
index ecee2bf3c..a67b312fe 100644
--- a/spec/system/examples/core_workflow_examples.rb
+++ b/spec/system/examples/core_workflow_examples.rb
@@ -512,4 +512,36 @@ RSpec.shared_examples 'core workflow' do
       end
     end
   end
+
+  describe 'Unable to close tickets in certran cases if core workflow is used #3710', authenticated_as: :authenticate, db_strategy: :reset do
+    def authenticate
+      create(:object_manager_attribute_text, object_name: object_name, name: field_name, display: field_name, screens: screens)
+      ObjectManager::Attribute.migration_execute
+      true
+    end
+
+    before do
+      create(:core_workflow,
+             object:  object_name,
+             perform: {
+               "#{object_name.downcase}.#{field_name}": {
+                 operator:      'set_mandatory',
+                 set_mandatory: 'true'
+               },
+             })
+      create(:core_workflow,
+             object:  object_name,
+             perform: {
+               "#{object_name.downcase}.#{field_name}": {
+                 operator: 'hide',
+                 hide:     'true'
+               },
+             })
+    end
+
+    it 'does not display hidden fields as mandatory' do
+      before_it.call
+      expect(page.find("input[name='#{field_name}']", visible: :hidden, wait: 10)[:required]).not_to eq('true')
+    end
+  end
 end