Renamed "Overviews" to "Tickets".

This commit is contained in:
Martin Edenhofer 2015-11-05 16:25:20 +01:00
parent bad17f7cd5
commit fcb08d9dff
4 changed files with 271 additions and 37 deletions

View file

@ -739,4 +739,4 @@ class TicketOverviewRouter extends App.ControllerPermanent
App.Config.set( 'ticket/view', TicketOverviewRouter, 'Routes' ) App.Config.set( 'ticket/view', TicketOverviewRouter, 'Routes' )
App.Config.set( 'ticket/view/:view', TicketOverviewRouter, 'Routes' ) App.Config.set( 'ticket/view/:view', TicketOverviewRouter, 'Routes' )
App.Config.set( 'TicketOverview', { controller: 'TicketOverview', authentication: true }, 'permanentTask' ) App.Config.set( 'TicketOverview', { controller: 'TicketOverview', authentication: true }, 'permanentTask' )
App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket/view', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar' ) App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Tickets', target: '#ticket/view', role: ['Agent', 'Customer'], class: 'overviews' }, 'NavBar' )

View file

@ -0,0 +1,227 @@
class UpdateOverview6 < ActiveRecord::Migration
def up
# return if it's a new setup
return if !Setting.find_by(name: 'system_init_done')
UserInfo.current_user_id = 1
Overview.destroy_all
overview_role = Role.where( name: 'Agent' ).first
Overview.create_or_update(
name: 'My assigned Tickets',
link: 'my_assigned',
prio: 1000,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 7 ],
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Unassigned & Open',
link: 'all_unassigned',
prio: 1010,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
'ticket.owner_id' => {
operator: 'is',
value: 1,
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'My pending reached Tickets',
link: 'my_pending_reached',
prio: 1020,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: 3,
},
'ticket.owner_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
'ticket.pending_time' => {
operator: 'within next (relative)',
value: 0,
range: 'minute',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Open',
link: 'all_open',
prio: 1030,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group state owner created_at),
s: %w(title customer group state owner created_at),
m: %w(number title customer group state owner created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Pending reached',
link: 'all_pending_reached',
prio: 1040,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [3],
},
'ticket.pending_time' => {
operator: 'within next (relative)',
value: 0,
range: 'minute',
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group owner created_at),
s: %w(title customer group owner created_at),
m: %w(number title customer group owner created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'Escalated',
link: 'all_escalated',
prio: 1050,
role_id: overview_role.id,
condition: {
'ticket.escalation_time' => {
operator: 'within next (relative)',
value: '10',
range: 'minute',
},
},
order: {
by: 'escalation_time',
direction: 'ASC',
},
view: {
d: %w(title customer group owner escalation_time),
s: %w(title customer group owner escalation_time),
m: %w(number title customer group owner escalation_time),
view_mode_default: 's',
},
)
overview_role = Role.where( name: 'Customer' ).first
Overview.create_or_update(
name: 'My Tickets',
link: 'my_tickets',
prio: 1100,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 4, 6, 7 ],
},
'ticket.customer_id' => {
operator: 'is',
pre_condition: 'current_user.id',
},
},
order: {
by: 'created_at',
direction: 'DESC',
},
view: {
d: %w(title customer state created_at),
s: %w(number title state created_at),
m: %w(number title state created_at),
view_mode_default: 's',
},
)
Overview.create_or_update(
name: 'My Organization Tickets',
link: 'my_organization_tickets',
prio: 1200,
role_id: overview_role.id,
organization_shared: true,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [ 1, 2, 3, 4, 6, 7 ],
},
'ticket.organization_id' => {
operator: 'is',
pre_condition: 'current_user.organization_id',
},
},
order: {
by: 'created_at',
direction: 'DESC',
},
view: {
d: %w(title customer state created_at),
s: %w(number title customer state created_at),
m: %w(number title customer state created_at),
view_mode_default: 's',
},
)
end
end

View file

@ -1494,6 +1494,13 @@ Role.create_if_not_exists(
created_by_id: 1, created_by_id: 1,
updated_by_id: 1, updated_by_id: 1,
) )
Role.create_if_not_exists(
id: 5,
name: 'Chat',
note: 'Access to chat feature.',
updated_by_id: 1,
created_by_id: 1
)
Group.create_if_not_exists( Group.create_if_not_exists(
id: 1, id: 1,
@ -1652,10 +1659,37 @@ Overview.create_if_not_exists(
}, },
) )
Overview.create_if_not_exists(
name: 'Unassigned & Open',
link: 'all_unassigned',
prio: 1010,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
'ticket.owner_id' => {
operator: 'is',
value: 1,
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'My pending reached Tickets', name: 'My pending reached Tickets',
link: 'my_pending_reached', link: 'my_pending_reached',
prio: 1010, prio: 1020,
role_id: overview_role.id, role_id: overview_role.id,
condition: { condition: {
'ticket.state_id' => { 'ticket.state_id' => {
@ -1685,34 +1719,7 @@ Overview.create_if_not_exists(
) )
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'Unassigned & Open Tickets', name: 'Open',
link: 'all_unassigned',
prio: 1020,
role_id: overview_role.id,
condition: {
'ticket.state_id' => {
operator: 'is',
value: [1, 2, 3],
},
'ticket.owner_id' => {
operator: 'is',
value: 1,
},
},
order: {
by: 'created_at',
direction: 'ASC',
},
view: {
d: %w(title customer group created_at),
s: %w(title customer group created_at),
m: %w(number title customer group created_at),
view_mode_default: 's',
},
)
Overview.create_if_not_exists(
name: 'All Open Tickets',
link: 'all_open', link: 'all_open',
prio: 1030, prio: 1030,
role_id: overview_role.id, role_id: overview_role.id,
@ -1735,9 +1742,9 @@ Overview.create_if_not_exists(
) )
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'All pending reached Tickets', name: 'Pending reached',
link: 'all_pending_reached', link: 'all_pending_reached',
prio: 1035, prio: 1040,
role_id: overview_role.id, role_id: overview_role.id,
condition: { condition: {
'ticket.state_id' => { 'ticket.state_id' => {
@ -1763,9 +1770,9 @@ Overview.create_if_not_exists(
) )
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'Escalated Tickets', name: 'Escalated',
link: 'all_escalated', link: 'all_escalated',
prio: 1040, prio: 1050,
role_id: overview_role.id, role_id: overview_role.id,
condition: { condition: {
'ticket.escalation_time' => { 'ticket.escalation_time' => {
@ -1790,7 +1797,7 @@ overview_role = Role.where( name: 'Customer' ).first
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'My Tickets', name: 'My Tickets',
link: 'my_tickets', link: 'my_tickets',
prio: 1000, prio: 1100,
role_id: overview_role.id, role_id: overview_role.id,
condition: { condition: {
'ticket.state_id' => { 'ticket.state_id' => {
@ -1816,7 +1823,7 @@ Overview.create_if_not_exists(
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: 'My Organization Tickets', name: 'My Organization Tickets',
link: 'my_organization_tickets', link: 'my_organization_tickets',
prio: 1100, prio: 1200,
role_id: overview_role.id, role_id: overview_role.id,
organization_shared: true, organization_shared: true,
condition: { condition: {

View file

@ -38,7 +38,7 @@ class AgentTicketOverviewLevel0Test < TestCase
js: '$(".content.active .sidebar").css("display", "block")', js: '$(".content.active .sidebar").css("display", "block")',
) )
click( text: 'Unassigned & Open Tickets' ) click( text: 'Unassigned & Open' )
sleep 4 # till overview is rendered sleep 4 # till overview is rendered
# select both via bulk action # select both via bulk action