Improved UI for ignore certains agents to not use auto assignment - follow up for issue #1825.

app/assets/javascripts/app/controllers/_manage/ticket_auto_assignment.coffee

@@ -25,15 +25,29 @@ class App.SettingTicketAutoAssignment extends App.ControllerSubContent
       { name: 'condition', display: 'Conditions for effected objects', tag: 'ticket_selector', null: false, preview: false, action: false, hasChanged: false },
     ]
 
-    filter_params = App.Setting.get('ticket_auto_assignment_selector')
+    ticket_auto_assignment_selector = App.Setting.get('ticket_auto_assignment_selector')
     @filter = new App.ControllerForm(
       el: @$('.js-selector')
       model:
         configure_attributes: configure_attributes,
-      params: filter_params
+      params:
+        condition: ticket_auto_assignment_selector.condition
       autofocus: true
     )
 
+    configure_attributes = [
+      { name: 'user_ids', display: 'Exception users', tag: 'column_select', multiple: true, null: true, relation: 'User', sortBy: 'firstname' },
+    ]
+
+    ticket_auto_assignment_user_ids_ignore = App.Setting.get('ticket_auto_assignment_user_ids_ignore')
+    @filter = new App.ControllerForm(
+      el: @$('.js-users')
+      model:
+        configure_attributes: configure_attributes,
+      params:
+        user_ids: ticket_auto_assignment_user_ids_ignore
+      autofocus: false
+    )
 
   setFilter: (e) =>
     e.preventDefault()
@@ -41,14 +55,16 @@ class App.SettingTicketAutoAssignment extends App.ControllerSubContent
     # get form data
     params = @formParam(@filter.form)
 
-    # save filter settings
-    App.Setting.set('ticket_auto_assignment_selector', params, notify: true)
+    # save settings
+    App.Setting.set('ticket_auto_assignment_selector', { condition: params.condition }, notify: true)
+    App.Setting.set('ticket_auto_assignment_user_ids_ignore', params.user_ids, notify: false)
 
   resetFilter: (e) ->
     e.preventDefault()
 
     # save filter settings
     App.Setting.set('ticket_auto_assignment_selector', {}, notify: true)
+    App.Setting.set('ticket_auto_assignment_user_ids_ignore', [], notify: false)
 
   setTicketAutoAssignment: (e) =>
     value = @ticketAutoAssignment.prop('checked')

app/assets/javascripts/app/views/settings/ticket_auto_assignment.jst.eco

@@ -8,12 +8,13 @@
   </div>
 </div>
 <div class="page-content">
-  <div class="settings-entry">
+  <form class="settings-entry">
     <p><%- @T('Enable automatic assignment the first time an agent opens a ticket.') %></p>
     <p><%- @T('Tickets are only assigned automatically if they do not already have an owner.') %></p>
     <div class="js-selector"></div>
+    <p><%- @T('Define an exception of "automatic assignment" for certain users (e.g. executives).') %></p>
+    <div class="js-users"></div>
     <button type="submit" class="btn btn--primary js-timeAccountingFilter"><%- @T('Save') %></button>
     <button type="submit" class="btn btn--danger js-timeAccountingFilterReset"><%- @T('Reset') %></button>
-  </div>
-  <div class="settings-entry">
+  </form>
 </div>

db/migrate/20180604000001_setting_add_ticket_auto_assignment2.rb

@@ -0,0 +1,68 @@
+class SettingAddTicketAutoAssignment2 < ActiveRecord::Migration[5.1]
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Auto Assigment',
+      name: 'ticket_auto_assignment',
+      area: 'Web::Base',
+      description: 'Enable ticket auto assignment.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ticket_auto_assignment',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      preferences: {
+        authentication: true,
+        permission: ['admin.ticket_auto_assignment'],
+      },
+      state: false,
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'Time Accounting Selector',
+      name: 'ticket_auto_assignment_selector',
+      area: 'Web::Base',
+      description: 'Enable auto assignment for following matching tickets.',
+      options: {
+        form: [
+          {},
+        ],
+      },
+      preferences: {
+        authentication: true,
+        permission: ['admin.ticket_auto_assignment'],
+      },
+      state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } },
+      frontend: true
+    )
+    Setting.create_or_update(
+      title: 'Time Accounting Selector',
+      name: 'ticket_auto_assignment_user_ids_ignore',
+      area: 'Web::Base',
+      description: 'Define an exception of "automatic assignment" for certain users (e.g. executives).',
+      options: {
+        form: [
+          {},
+        ],
+      },
+      preferences: {
+        authentication: true,
+        permission: ['admin.ticket_auto_assignment'],
+      },
+      state: [],
+      frontend: true
+    )
+  end
+end

db/seeds/settings.rb

@@ -1974,7 +1974,23 @@ Setting.create_if_not_exists(
   state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } },
   frontend: true
 )
-
+Setting.create_or_update(
+  title: 'Time Accounting Selector',
+  name: 'ticket_auto_assignment_user_ids_ignore',
+  area: 'Web::Base',
+  description: 'Define an exception of "automatic assignment" for certain users (e.g. executives).',
+  options: {
+    form: [
+      {},
+    ],
+  },
+  preferences: {
+    authentication: true,
+    permission: ['admin.ticket_auto_assignment'],
+  },
+  state: [],
+  frontend: true
+)
 Setting.create_if_not_exists(
   title: 'Ticket Number ignore system_id',
   name: 'ticket_number_ignore_system_id',

test/browser/agent_ticket_auto_assignment_test.rb

@@ -35,6 +35,15 @@ class AgentTicketAutoAssignmentTest < TestCase
       },
     )
 
+    ticket3 = ticket_create(
+      data: {
+        customer: 'nico',
+        group: 'Users',
+        title: 'test_auto_assignment_3 - ticket 3',
+        body: 'test_auto_assignment_3 - ticket 3 - no auto assignment',
+      },
+    )
+
     tasks_close_all()
 
     logout()
@@ -103,6 +112,31 @@ class AgentTicketAutoAssignmentTest < TestCase
       timeout: 2,
     )
 
+    # define auto assignment exception
+    click(css: 'a[href="#manage"]')
+    click(css: '.content.active a[href="#settings/ticket"]')
+    click(css: '.content.active a[href="#auto_assignment"]')
+    click(css: '.content.active .js-select.js-option[title="master@example.com"]')
+    click(css: '.content.active .js-timeAccountingFilter')
+
+    watch_for_disappear(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: 'Test Master',
+      timeout: 10,
+    )
+
+    # open ticket#3
+    ticket_open_by_search(
+      number: ticket3[:number],
+    )
+
+    # verify if owner is not set
+    sleep 6
+    match(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: '-',
+    )
+
     tasks_close_all()
 
     # disable auto assignment

test/browser_test_helper.rb

@@ -2032,7 +2032,7 @@ wait untill text in selector disabppears
             number: number,
             title: data[:title],
           }
-          sleep 3 # wait until notify is gone
+          sleep 2 # wait until notify is gone
           return ticket
         end
       end