diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
index 37cd19d46..33bfe06c4 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
@@ -704,6 +704,14 @@ class App.ControllerForm extends App.Controller
     else if attribute.tag is 'radio'
       item = $( App.view('generic/radio')( attribute: attribute ) )
 
+    # richtext
+    else if attribute.tag is 'richtext'
+      item = $( App.view('generic/richtext')( attribute: attribute ) )
+      item.ce(
+        mode: attribute.type
+        maxlength: attribute.maxlength
+      )
+
     # textarea
     else if attribute.tag is 'textarea'
       fileUploaderId = 'file-uploader-' + new Date().getTime() + '-' + Math.floor( Math.random() * 99999 )
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index e59537424..f49f276e4 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -272,7 +272,7 @@ class App.TicketCreate extends App.Controller
 
     # show text module UI
     @textModule = new App.WidgetTextModule(
-      el: @el.find('form').find('textarea')
+      el: @el.find('[data-name="body"]')
     )
 
     new Sidebar(
@@ -391,7 +391,7 @@ class App.TicketCreate extends App.Controller
             type:    'success',
             msg:     App.i18n.translateInline( 'Ticket %s created!', @number ),
             link:    "#ticket/zoom/#{@id}"
-            timeout: 12000,
+            timeout: 4000,
 
           # close ticket create task
           App.TaskManager.remove( ui.task_key )
diff --git a/app/assets/javascripts/app/views/generic/richtext.jst.eco b/app/assets/javascripts/app/views/generic/richtext.jst.eco
new file mode 100644
index 000000000..e9aca481d
--- /dev/null
+++ b/app/assets/javascripts/app/views/generic/richtext.jst.eco
@@ -0,0 +1 @@
+<div contenteditable="true" id="<%= @attribute.id %>" data-name="<%= @attribute.name %>" class="form-control <%= @attribute.class %>"><%= @attribute.value %></div>
diff --git a/app/assets/stylesheets/zzz.css.erb b/app/assets/stylesheets/zzz.css.erb
index 2bf439bbe..c6d723a33 100644
--- a/app/assets/stylesheets/zzz.css.erb
+++ b/app/assets/stylesheets/zzz.css.erb
@@ -442,6 +442,10 @@ label {
   margin-top: 0;
 }
 
+.form-group .controls {
+  position: relative;
+}
+
 .form-group .help-message {
   cursor: help;
   opacity: 0.2;
@@ -473,6 +477,12 @@ textarea,
     box-shadow: 0 0 0 3px hsl(201,62%,90%);
   }
 
+
+  .form-control[contenteditable] {
+    height: auto;
+    min-height: 100px;
+  }
+
   .tokenfield.focus {
     box-shadow: none;
     border-color: hsl(0,0%,90%);
diff --git a/db/migrate/20141002000001_update_object_manager4.rb b/db/migrate/20141002000001_update_object_manager4.rb
new file mode 100644
index 000000000..466fd8f1a
--- /dev/null
+++ b/db/migrate/20141002000001_update_object_manager4.rb
@@ -0,0 +1,43 @@
+class UpdateObjectManager4 < ActiveRecord::Migration
+  def up
+
+    ObjectManager::Attribute.add(
+      :object     => 'TicketArticle',
+      :name       => 'body',
+      :display    => 'Text',
+      :data_type  => 'richtext',
+      :data_option => {
+        :type      => 'textonly',
+        :maxlength => 20000,
+        :upload    => true,
+        :rows      => 8,
+        :null      => true,
+      },
+      :editable           => false,
+      :active             => true,
+      :screens            => {
+        :create_top => {
+          '-all-' => {
+            :null => false,
+          },
+        },
+        :edit => {
+          :Agent => {
+            :null => true,
+          },
+          :Customer => {
+            :null => false,
+          },
+        },
+      },
+      :pending_migration  => false,
+      :position           => 600,
+      :created_by_id      => 1,
+      :updated_by_id      => 1,
+    )
+
+  end
+
+  def down
+  end
+end