diff --git a/app/assets/javascripts/app/controllers/navigation.coffee b/app/assets/javascripts/app/controllers/navigation.coffee
index 8b5155af8..768a62fb6 100644
--- a/app/assets/javascripts/app/controllers/navigation.coffee
+++ b/app/assets/javascripts/app/controllers/navigation.coffee
@@ -49,6 +49,11 @@ class App.Navigation extends App.ControllerWidgetPermanent
       else
         @$('.bell').removeClass('show')
 
+  release: =>
+    if @notificationWidget
+      @notificationWidget.remove()
+      @notificationWidget = undefined
+
   renderMenu: =>
     items = @getItems( navbar: @Config.get( 'NavBar' ) )
 
@@ -205,6 +210,8 @@ class App.Navigation extends App.ControllerWidgetPermanent
       @emptyAndClose()
     )
 
+    if @notificationWidget
+      @notificationWidget.remove()
     @notificationWidget = new App.OnlineNotificationWidget()
     $('#app').append @notificationWidget.el
 
diff --git a/app/assets/javascripts/app/controllers/widget/keyboard_shortcuts.coffee b/app/assets/javascripts/app/controllers/widget/keyboard_shortcuts.coffee
index bd69223ed..64e82fe1f 100644
--- a/app/assets/javascripts/app/controllers/widget/keyboard_shortcuts.coffee
+++ b/app/assets/javascripts/app/controllers/widget/keyboard_shortcuts.coffee
@@ -83,7 +83,7 @@ App.Config.set(
                 $('#global-search').focus()
             }
             {
-              key: 'y'
+              key: 'a'
               hotkeys: true
               description: 'Notifications'
               callback: (e) ->
diff --git a/app/assets/javascripts/app/controllers/widget/online_notification.coffee b/app/assets/javascripts/app/controllers/widget/online_notification.coffee
index f03bde6d7..391ce2a16 100644
--- a/app/assets/javascripts/app/controllers/widget/online_notification.coffee
+++ b/app/assets/javascripts/app/controllers/widget/online_notification.coffee
@@ -44,10 +44,12 @@ class App.OnlineNotificationWidget extends App.Controller
     @bind 'auth', (user) =>
       if !user
         @counterUpdate(0)
-      else
-        if !@access()
-          @counterUpdate(0)
-          return
+        return
+      if !@access()
+        @counterUpdate(0)
+        return
+      if !@subscribeId
+        @subscribeId = App.OnlineNotification.subscribe(@updateContent)
 
     if @access()
       @subscribeId = App.OnlineNotification.subscribe(@updateContent)
@@ -69,9 +71,7 @@ class App.OnlineNotificationWidget extends App.Controller
 
   access: ->
     return false if !@Session.get()
-    return true if @isRole('Agent')
-    return true if @isRole('Admin')
-    return false
+    return true
 
   listNavigate: (e) =>
     if e.keyCode is 27 # close on esc
@@ -140,7 +140,9 @@ class App.OnlineNotificationWidget extends App.Controller
     heightPopoverSpacer     = 22
     heightPopoverHeader     = @header.outerHeight(true)
     isOverflowing           = false
+    heightPopoverContent    = 0
     @item.each (i, el) =>
+
       # accumulate height of items
       heightPopoverContent += el.clientHeight
 
@@ -206,6 +208,7 @@ class App.OnlineNotificationWidget extends App.Controller
     @show()
 
   show: =>
+    return if !@access()
     $(window).on 'keydown.notifications', @listNavigate
     @shown = true
     @el.show()
@@ -230,3 +233,6 @@ class App.OnlineNotificationWidget extends App.Controller
     id = row.data('id')
     App.OnlineNotification.destroy(id)
     @updateHeight()
+
+  remove: =>
+    @el.remove()
\ No newline at end of file
diff --git a/app/assets/javascripts/app/lib/app_init/track.coffee b/app/assets/javascripts/app/lib/app_init/track.coffee
index 5db73b967..160cfb1fa 100644
--- a/app/assets/javascripts/app/lib/app_init/track.coffee
+++ b/app/assets/javascripts/app/lib/app_init/track.coffee
@@ -15,6 +15,11 @@ class App.Track
       _instance ?= new _trackSingleton
     _instance.send()
 
+  @force: (value) ->
+    if _instance == undefined
+      _instance ?= new _trackSingleton
+    _instance.force(value)
+
   @_all: ->
     if _instance == undefined
       _instance ?= new _trackSingleton
@@ -28,6 +33,8 @@ class _trackSingleton
 #    @url     = 'http://localhost:3005/api/v1/ui'
     @url     = 'https://log.zammad.com/api/v1/ui'
 
+    @forceSending = false
+
     @log('start', 'notice', {})
 
     # start initial submit 30 sec. later to avoid ie10 cookie issues
@@ -104,11 +111,10 @@ class _trackSingleton
         return
     )
 
-  log: (facility, level, args) ->
-    return if App.Config.get('developer_mode')
-    return if !App.Config.get('ui_send_client_stats')
+  log: (facility, level, args) =>
+    return if !@shouldSend()
     info =
-      time:     Math.round( new Date().getTime() / 1000 )
+      time:     Math.round(new Date().getTime() / 1000)
       facility: facility
       level:    level
       location: window.location.pathname + window.location.hash
@@ -116,8 +122,7 @@ class _trackSingleton
     @data.push info
 
   send: (async = true) =>
-    return if App.Config.get('developer_mode')
-    return if !App.Config.get('ui_send_client_stats')
+    return if !@shouldSend()
     return if _.isEmpty @data
     newData = _.clone(@data)
     @data = []
@@ -155,6 +160,15 @@ class _trackSingleton
           @data.push item
     )
 
+  force: (value = true) ->
+    @forceSending = value
+
+  shouldSend: ->
+    return true if @forceSending
+    return false if App.Config.get('developer_mode')
+    return false if !App.Config.get('ui_send_client_stats')
+    true
+
   _all: ->
     @data
 
diff --git a/test/browser/keyboard_shortcuts_test.rb b/test/browser/keyboard_shortcuts_test.rb
index ad355a9e8..a2dc7f597 100644
--- a/test/browser/keyboard_shortcuts_test.rb
+++ b/test/browser/keyboard_shortcuts_test.rb
@@ -35,6 +35,21 @@ class KeyboardShortcutsTest < TestCase
       timeout: 2,
     )
 
+    # show notifications
+    shortcut(key: 'a')
+    watch_for(
+      css:     '.js-notificationsContainer .js-header',
+      value:   'Notification',
+      timeout: 10,
+    )
+
+    shortcut(key: 'a')
+    watch_for_disappear(
+      css:     '.js-notificationsContainer .js-header',
+      value:   'Notification',
+      timeout: 2,
+    )
+
     # go to overviews
     shortcut(key: 'o')
     watch_for(
@@ -172,7 +187,7 @@ class KeyboardShortcutsTest < TestCase
       },
     )
     sleep 5
-    shortcut(key: 'y')
+    shortcut(key: 'a')
     watch_for(
       css:     '.js-notificationsContainer',
       value:   'Test Ticket for Shortcuts II',
@@ -183,7 +198,7 @@ class KeyboardShortcutsTest < TestCase
     watch_for(
       css:     '.active.content',
       value:   ticket2[:number],
-      timeout: 2,
+      timeout: 3,
     )
 
     shortcut(key: 'e')
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index d33dff2ae..7d663b5b1 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -139,6 +139,9 @@ class TestCase < Test::Unit::TestCase
       instance.get(params[:url])
     end
 
+    # submit logs anyway
+    instance.execute_script('App.Track.force()')
+
     element = instance.find_elements(css: '#login input[name="username"]')[0]
     if !element