diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
index 305b117a1..fec12385a 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee
@@ -330,8 +330,12 @@ class App.FormHandlerCoreWorkflow
 
     # get params and add id from ui if needed
     params = App.FormHandlerCoreWorkflow.cleanParams(params_ref)
-    if ui?.params?.id
+
+    # add object id for edit screens
+    if ui?.params?.id && ui.screen.match(/edit/)
       params.id = ui.params.id
+    else
+      delete params.id
 
     # skip double checks
     return if _.isEqual(coreWorkflowParams[classname], params)
diff --git a/spec/system/ticket/create_spec.rb b/spec/system/ticket/create_spec.rb
index 2de392e32..f7eef74a4 100644
--- a/spec/system/ticket/create_spec.rb
+++ b/spec/system/ticket/create_spec.rb
@@ -771,4 +771,17 @@ RSpec.describe 'Ticket Create', type: :system do
       expect(page).to have_no_text('mail002.box')
     end
   end
+
+  describe 'Invalid group and owner list for tickets created via customer profile #3835' do
+    let(:invalid_ticket) { create(:ticket) }
+
+    before do
+      visit "#ticket/create/id/#{invalid_ticket.id}/customer/#{User.find_by(firstname: 'Nicole').id}"
+    end
+
+    it 'does show an empty list of owners' do
+      wait(5).until { page.all('select[name=owner_id] option').count == 1 }
+      expect(page.all('select[name=owner_id] option').count).to eq(1)
+    end
+  end
 end