gems

Bumps [rails](https://github.com/rails/rails) from 6.0.4.3 to 6.0.4.4.
- [Release notes](https://github.com/rails/rails/releases)
- [Commits](https://github.com/rails/rails/compare/v6.0.4.3...v6.0.4.4)

.coffeelint/rules/prevent_underscore_backport.coffee

@@ -0,0 +1,20 @@
+module.exports = class PreventUnderscoreBackport
+
+  rule:
+    name: 'prevent_underscore_backport'
+    level: 'error'
+    message: 'The method __(...) is not available in current stable'
+    description: '''
+      '''
+
+  constructor: ->
+    @callTokens = []
+
+  tokens: ['CALL_START']
+
+  lintToken: (token, tokenApi) ->
+    [type, tokenValue] = token
+
+    p = tokenApi.peek(-1)
+    if p[1] == '__'
+      return { }

.gitignore

@@ -84,6 +84,9 @@
 # Eclipse
 /.project
 
+# VSCode
+/.vscode
+
 # Byebug
 /.byebug_history
 

.gitlab-ci.yml

@@ -1,5 +1,5 @@
 default:
-  image: registry.znuny.com/docker/zammad-ci:2.7.4
+  image: $CI_REGISTRY/docker/zammad-ci:2.7.4
 
 include:
   - local: '/.gitlab/ci/base.yml'
@@ -55,7 +55,7 @@ cache:
 # Initialize application env
 before_script:
   - source /etc/profile.d/rvm.sh
-  - source /opt/rh/rh-nodejs12/enable
+  - source /opt/rh/rh-nodejs*/enable
   - bundle install -j $(nproc) --path vendor
   - bundle exec ruby .gitlab/configure_environment.rb
   - source .gitlab/environment.env

.gitlab/ci/base.yml

@@ -74,35 +74,35 @@
 
 # DB Docker
 .docker_mysql: &docker_mysql
-  name: registry.znuny.com/docker/zammad-mysql:stable
+  name: $CI_REGISTRY/docker/zammad-mysql:stable
   alias: mysql
 
 .docker_postgresql: &docker_postgresql
-  name: registry.znuny.com/docker/zammad-postgresql:stable
+  name: $CI_REGISTRY/docker/zammad-postgresql:stable
   alias: postgresql
 
 .docker_elasticsearch: &docker_elasticsearch
-  name: registry.znuny.com/docker/zammad-elasticsearch:$ELASTICSEARCH_TAG
+  name: $CI_REGISTRY/docker/zammad-elasticsearch:$ELASTICSEARCH_TAG
   alias: elasticsearch
 
 .docker_selenium_chrome: &docker_selenium_chrome
-  name: registry.znuny.com/docker/zammad-selenium-chrome:stable
+  name: $CI_REGISTRY/docker/zammad-selenium-chrome:stable
   alias: selenium-chrome
 
 .docker_selenium_firefox: &docker_selenium_firefox
-  name: registry.znuny.com/docker/zammad-selenium-firefox:stable
+  name: $CI_REGISTRY/docker/zammad-selenium-firefox:stable
   alias: selenium-firefox
 
 .docker_imap: &docker_imap
-  name: registry.znuny.com/docker/zammad-imap:stable
+  name: $CI_REGISTRY/docker/zammad-imap:stable
   alias: mail
 
 .docker_redis: &docker_redis
-  name: registry.znuny.com/docker/zammad-redis:stable
+  name: $CI_REGISTRY/docker/zammad-redis:stable
   alias: redis
 
 .docker_memcached: &docker_memcached
-  name: registry.znuny.com/docker/zammad-memcached:stable
+  name: $CI_REGISTRY/docker/zammad-memcached:stable
   alias: memcached
   command: ["memcached", "-m", "256M"]
 

.gitlab/ci/browser-core/api_client_php.yml

@@ -8,7 +8,7 @@ api_client_php:
   script:
     - RAILS_ENV=test bundle exec rake db:create
     - RAILS_ENV=test bundle exec rake zammad:ci:test:start zammad:setup:auto_wizard
-    - git clone https://github.com/zammad/zammad-api-client-php.git
+    - git clone https://github.com/zammad/zammad-api-client-php.git -b zammad-ci-5.0 # Use state with tests compatible to 5.0
     - php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
     - php composer-setup.php --install-dir=/usr/local/bin
     - ln -s /usr/local/bin/composer.phar /usr/local/bin/composer

.gitlab/ci/browser-integration/otrs_chrome.yml

@@ -7,11 +7,11 @@ otrs_chrome:
     IMPORT_OTRS_ENDPOINT: "http://zammad-ci-otrsimport-app/otrs/public.pl?Action=ZammadMigrator"
     TZ: "Europe/Berlin"       # Required for the zammad-ci-otrsimport-app containers
   services:
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-selenium-chrome:stable
+    - name: $CI_REGISTRY/docker/zammad-selenium-chrome:stable
       alias: selenium-chrome
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs6
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs6
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs6
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs6
       alias: zammad-ci-otrsimport-app

.gitlab/ci/integration/es.yml

@@ -11,7 +11,6 @@
     - bundle exec rails test test/integration/elasticsearch_active_test.rb
     - bundle exec rails test test/integration/elasticsearch_test.rb
     - bundle exec rspec --tag searchindex --tag ~type:system --profile 10
-    - bundle exec rails test test/integration/report_test.rb
 
 es:7:
   <<: *template_integration_es

.gitlab/ci/integration/otrs.yml

@@ -12,71 +12,71 @@
 otrs:6:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs6
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs6
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs6
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs6
       alias: zammad-ci-otrsimport-app
 
 otrs:5:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs5
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs5
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs5
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs5
       alias: zammad-ci-otrsimport-app
 
 otrs:4:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs4
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs4
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs4
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs4
       alias: zammad-ci-otrsimport-app
 
 otrs:33:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs33
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs33
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs33
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs33
       alias: zammad-ci-otrsimport-app
 
 otrs:32:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs32
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs32
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs32
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs32
       alias: zammad-ci-otrsimport-app
 
 otrs:31:
   <<: *template_integration_otrs
   services:
-    - name: registry.znuny.com/docker/zammad-mysql:stable
+    - name: $CI_REGISTRY/docker/zammad-mysql:stable
       alias: mysql
-    - name: registry.znuny.com/docker/zammad-postgresql:stable
+    - name: $CI_REGISTRY/docker/zammad-postgresql:stable
       alias: postgresql
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-db:otrs31
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-db:otrs31
       alias: zammad-ci-otrsimport-db
-    - name: registry.znuny.com/docker/zammad-ci-otrsimport-app:otrs31
+    - name: $CI_REGISTRY/docker/zammad-ci-otrsimport-app:otrs31
       alias: zammad-ci-otrsimport-app

.gitlab/ci/pre.yml

@@ -6,7 +6,7 @@
     - .rules_singletest
   before_script:
     - source /etc/profile.d/rvm.sh # ensure RVM is loaded
-    - source /opt/rh/rh-nodejs12/enable # ensure Node.js is available
+    - source /opt/rh/rh-nodejs*/enable # ensure Node.js is available
 
 rubocop:
   <<: *template_pre
@@ -39,7 +39,7 @@ brakeman:
   artifacts:
     expire_in: 1 week
     paths:
-    - tmp/brakeman-report.html
+      - tmp/brakeman-report.html
     when: on_failure
   script:
     - bundle install -j $(nproc) --path vendor
@@ -48,7 +48,7 @@ brakeman:
 coffeelint:
   <<: *template_pre
   script:
-    - coffeelint app/
+    - coffeelint --rules ./.coffeelint/rules/* app/
 
 bundle-audit:
   <<: *template_pre
@@ -62,8 +62,9 @@ github:
   tags:
     - deploy
   before_script:
-    - "" # no RVM present in deploy ENV
+    - '' # no RVM present in deploy ENV
   script:
+    - git fetch --unshallow
     - script/build/sync_repo.sh git@github.com:zammad/zammad.git
 
 global_refresh_envs:
@@ -77,7 +78,7 @@ global_refresh_envs:
   artifacts:
     expire_in: 1 day
     paths:
-    - fresh.env
+      - fresh.env
   rules:
     - if: $CI_MERGE_REQUEST_ID
       when: never

.pkgr.yml

@@ -56,6 +56,18 @@ targets:
       - libimlib2
       - libimlib2-dev
       - shared-mime-info
+  debian-11:
+    dependencies:
+      - curl
+      - elasticsearch|elasticsearch-oss
+      - nginx|apache2
+      - postgresql|mariadb-server
+      - libimlib2
+      - shared-mime-info
+    build_dependencies:
+      - libimlib2
+      - libimlib2-dev
+      - shared-mime-info
   ubuntu-16.04:
     dependencies:
       - curl

.rubocop/cop/zammad/exists_db_strategy.rb

@@ -17,7 +17,7 @@ module RuboCop
         PATTERN
 
         def_node_matcher :has_reset?, <<-PATTERN
-          $(send _ {:describe :context :it} (_ ...) (hash ... (pair (sym :db_strategy) (sym {:reset :reset_all}))))
+          $(send _ {:describe :context :it :shared_examples} (_ ...) (hash <(pair (sym :db_strategy) (sym {:reset :reset_all})) ...>  ))
         PATTERN
 
         MSG = 'Add a `db_strategy: :reset` to your context/decribe when you are creating object manager attributes!'.freeze

.rubocop/cop/zammad/prevent_underscore_backport.rb

@@ -0,0 +1,17 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+module RuboCop
+  module Cop
+    module Zammad
+      class PreventUnderscroreBackport < Base
+        MSG = <<~ERROR_MESSAGE.freeze
+          The method __(...) is not available in current stable.
+        ERROR_MESSAGE
+
+        def on_send(node)
+          add_offense(node) if node.method_name.eql? :__
+        end
+      end
+    end
+  end
+end

.rubocop/cop/zammad/update_copyright.rb

@@ -13,7 +13,8 @@ module RuboCop
 
         def on_new_investigation
           if processed_source.raw_source.include? '# Copyright (C) 2012-'
-            update_copyright
+            # Disabled for stable branches.
+            # update_copyright
           else
             insert_copyright
           end

.rubocop/rubocop_zammad.rb

@@ -10,3 +10,4 @@ require_relative 'cop/zammad/no_to_sym_on_string'
 require_relative 'cop/zammad/prefer_negated_if_over_unless'
 require_relative 'cop/zammad/update_copyright'
 require_relative 'cop/zammad/forbid_rand'
+require_relative 'cop/zammad/prevent_underscore_backport'

CHANGELOG.md

@@ -1,22 +1,89 @@
 # Change Log
 
+## [5.0.3](https://github.com/zammad/zammad/tree/5.0.3) (2021-12-07)
+
+[Full Changelog](https://github.com/zammad/zammad/compare/5.0.2...5.0.3)
+
+
+**Implemented enhancements:**
+
+- Possibility to specify the order of objects [294](https://github.com/zammad/zammad/issues/294) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)]
+- Display callback urls for third-party applications [3622](https://github.com/zammad/zammad/issues/3622) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
+- Add clear selection action or has changed condition [3821](https://github.com/zammad/zammad/issues/3821) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[specification required](https://github.com/zammad/zammad/labels/specification required)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+
+**Fixed bugs:**
+
+- Missing ticket updates on high load in MariaDB/MySQL environments [3877](https://github.com/zammad/zammad/issues/3877) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Wrong SLA is used (alphabetical order is ignored) [3871](https://github.com/zammad/zammad/issues/3871) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Agent with CREATE only permission acts "on behalf" ticket customer on shared organizations [3872](https://github.com/zammad/zammad/issues/3872) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Provide meaningful modal if report profile tries to use dates out side the filtered date range [3616](https://github.com/zammad/zammad/issues/3616) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[reporting](https://github.com/zammad/zammad/labels/reporting)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Allow `position` to determine an attributes position entirely [3594](https://github.com/zammad/zammad/issues/3594) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)] [[specification required](https://github.com/zammad/zammad/labels/specification required)]
+- Till label not assigned to corresponding input fields in calendar edit view [3793](https://github.com/zammad/zammad/issues/3793) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
+- Simple quote characters (`'`) not properly displayed [3846](https://github.com/zammad/zammad/issues/3846) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
+- Remove api user and password for sipgate integration [3848](https://github.com/zammad/zammad/issues/3848) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- No signature on new ticket if email is default message type [3844](https://github.com/zammad/zammad/issues/3844) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Forwarding no longer possible for email and web articles [3855](https://github.com/zammad/zammad/issues/3855) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Default values of new group dialog is different in german vs. english [3851](https://github.com/zammad/zammad/issues/3851) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- If no date is set the UI show it's shown as NaN.NaN.NaN. [3850](https://github.com/zammad/zammad/issues/3850) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Number of to show caller log entries is inconsistent setting wise [3852](https://github.com/zammad/zammad/issues/3852) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[admin area](https://github.com/zammad/zammad/labels/admin area)] [[integration](https://github.com/zammad/zammad/labels/integration)]
+- Reply all: Duplicate email on changing recipient and cc in a certain way [3825](https://github.com/zammad/zammad/issues/3825) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Removing calendars via UI and API does not check for references [3845](https://github.com/zammad/zammad/issues/3845) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[escalation logic](https://github.com/zammad/zammad/labels/escalation logic)]
+- Email address not shown inside forwarded email [3824](https://github.com/zammad/zammad/issues/3824) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Wrong escalation update time in admin interface is shown [3837](https://github.com/zammad/zammad/issues/3837) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Zammad returns stack error when one tries to remove groups via API [3841](https://github.com/zammad/zammad/issues/3841) [[bug](https://github.com/zammad/zammad/labels/bug)] [[API](https://github.com/zammad/zammad/labels/API)]
+- Zammad ignores relative GitLab URLs [3830](https://github.com/zammad/zammad/issues/3830) [[bug](https://github.com/zammad/zammad/labels/bug)] [[integration](https://github.com/zammad/zammad/labels/integration)]
+- If selected value is not part of the restriction of set_fixed_to it should recalculate it with the new value [3822](https://github.com/zammad/zammad/issues/3822) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Invalid group and owner list for tickets created via customer profile [3835](https://github.com/zammad/zammad/issues/3835) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+- Ticket zoom will loose attachments on rerender [3831](https://github.com/zammad/zammad/issues/3831) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Package installation creates database.yml as `root` and thus breaks the installation until next update [3834](https://github.com/zammad/zammad/issues/3834) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Ticket create screen will loose attachments by time [3827](https://github.com/zammad/zammad/issues/3827) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Simple quote characters (`'`) not properly displayed [3733](https://github.com/zammad/zammad/issues/3733) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
+- When quoting, no breakout from div container possible [3094](https://github.com/zammad/zammad/issues/3094) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
+- Quoting not working cleanly, if content gets too much [2334](https://github.com/zammad/zammad/issues/2334) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Zammad database credentials are world-readable [3828](https://github.com/zammad/zammad/issues/3828) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Update time SLAs escalates tickets with agent response [3140](https://github.com/zammad/zammad/issues/3140) [[bug](https://github.com/zammad/zammad/labels/bug)] [[escalation logic](https://github.com/zammad/zammad/labels/escalation logic)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+
+## [5.0.2](https://github.com/zammad/zammad/tree/5.0.2) (2021-10-28)
+
+[Full Changelog](https://github.com/zammad/zammad/compare/5.0.1...5.0.2)
+
+**Fixed bugs:**
+
+- When looking for customers, it is no longer possible to change into organizations [3815](https://github.com/zammad/zammad/issues/3815) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
+- Owner should get cleared if not listed in changed group [3818](https://github.com/zammad/zammad/issues/3818) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+- Custom date and datetime attributes are filled with dates on creation of tickets/users after update from 4.1 to 5.x [3810](https://github.com/zammad/zammad/issues/3810) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- ActionController::UnknownHttpMethod FRAGE [3807](https://github.com/zammad/zammad/issues/3807) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[macros](https://github.com/zammad/zammad/labels/macros)]
+- Remote change of the group id does show it falsly as user change and not render the new value to the ticket [3801](https://github.com/zammad/zammad/issues/3801) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+- Adding private keys allows adding certificates [3727](https://github.com/zammad/zammad/issues/3727) [[bug](https://github.com/zammad/zammad/labels/bug)]
+- Able to create custom fields for existing relation (e. g. ticket.state) - will lead to non bootable Zammad [3811](https://github.com/zammad/zammad/issues/3811) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Sort order group_by broken (alphabetical) [3800](https://github.com/zammad/zammad/issues/3800) [[bug](https://github.com/zammad/zammad/labels/bug)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Ticket owner selection is not updated if owner selection should be empty [3809](https://github.com/zammad/zammad/issues/3809) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+- Chat can't be closed after timeout [2471](https://github.com/zammad/zammad/issues/2471) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
+- Support workflow mechanism to do pending reminder state hide pending time use case [3790](https://github.com/zammad/zammad/issues/3790) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
+- Cache.clear in postinstall.sh throws ugly errors on fresh installations [3808](https://github.com/zammad/zammad/issues/3808) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- Example payload in webhook view leads to 500 error [3794](https://github.com/zammad/zammad/issues/3794) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+- OS package upgrade fails (activity_stream_object_id) [3797](https://github.com/zammad/zammad/issues/3797) [[bug](https://github.com/zammad/zammad/labels/bug)]
+
 ## [5.0.1](https://github.com/zammad/zammad/tree/5.0.1) (2021-10-08)
+
 [Full Changelog](https://github.com/zammad/zammad/compare/5.0.0...5.0.1)
 
 **Fixed bugs:**
--  Bug Report 4.1.x Overview Sort - Grouped by user [3737](https://github.com/zammad/zammad/issues/3737) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
+
+- Bug Report 4.1.x Overview Sort - Grouped by user [3737](https://github.com/zammad/zammad/issues/3737) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
 - Article box opening on tickets with no changes [3789](https://github.com/zammad/zammad/issues/3789) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
 - UploadCacheCleanupJob does not execute [3787](https://github.com/zammad/zammad/issues/3787) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
 - lib/fill_db.rb fails to work in production environments [3788](https://github.com/zammad/zammad/issues/3788) [[bug](https://github.com/zammad/zammad/labels/bug)]
 
-
 ## [5.0.0](https://github.com/zammad/zammad/tree/5.0.0) (2021-10-05)
+
 [Full Changelog](https://github.com/zammad/zammad/compare/4.1.0...5.0.0)
 
 **Implemented enhancements:**
+
 - Core Workflow: Add organization condition attributes for object User [3779](https://github.com/zammad/zammad/issues/3779) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
 - No script content (e. g. javascript) in emails [3365](https://github.com/zammad/zammad/issues/3365) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
-- Read-only custom objects  [2102](https://github.com/zammad/zammad/issues/2102) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
+- Read-only custom objects [2102](https://github.com/zammad/zammad/issues/2102) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object manager attribute)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
 - Granular admin permission for google channel is missing [3194](https://github.com/zammad/zammad/issues/3194) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
 - Use country codes (e.g. `DE` or `ES`) for knowledgebase answer selection [3574](https://github.com/zammad/zammad/issues/3574) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
 - New email account expert view cannot be opened without filling in all fields [3137](https://github.com/zammad/zammad/issues/3137) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)]
@@ -34,7 +101,7 @@
 - Visualise locked users in UI and make them unlock-able for admin [2565](https://github.com/zammad/zammad/issues/2565) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
 - Representation of inactive customers and orgnizations [3302](https://github.com/zammad/zammad/issues/3302) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)]
 - No possibility to enforce auto response if one of the blocking auto response mail header exists [3667](https://github.com/zammad/zammad/issues/3667) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised by payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail processing)]
-- REST doc of Online Notification controler is outdated/wrong and expand param is missing.  [3635](https://github.com/zammad/zammad/issues/3635) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
+- REST doc of Online Notification controler is outdated/wrong and expand param is missing. [3635](https://github.com/zammad/zammad/issues/3635) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
 - Scroll background instead of foreground [978](https://github.com/zammad/zammad/issues/978) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend / JS app)]
 - Log if a active user (in UI) has been logged out due to SessionTimeout [3614](https://github.com/zammad/zammad/issues/3614) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
 - The rake task `zammad:package:migrate` does not execute migrations for linked packages. [3606](https://github.com/zammad/zammad/issues/3606) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[developer experience](https://github.com/zammad/zammad/labels/developer experience)]
@@ -44,7 +111,8 @@
 - Display minutes for session timeouts instead of seconds [3575](https://github.com/zammad/zammad/issues/3575) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[admin area](https://github.com/zammad/zammad/labels/admin area)]
 
 **Fixed bugs:**
--  Inconstant alignment in the listing of attachments/submit button in new article area [3773](https://github.com/zammad/zammad/issues/3773) [[bug](https://github.com/zammad/zammad/labels/bug)]
+
+- Inconstant alignment in the listing of attachments/submit button in new article area [3773](https://github.com/zammad/zammad/issues/3773) [[bug](https://github.com/zammad/zammad/labels/bug)]
 - Improve contrasts in answer search for articles [3783](https://github.com/zammad/zammad/issues/3783) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
 - escaped 'Set fixed' workflows don't refresh set values on active ticket sessions [3757](https://github.com/zammad/zammad/issues/3757) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
 - ObjectManager Attribute without screen attribute causes CoreWorkflows migration to fail [3781](https://github.com/zammad/zammad/issues/3781) [[bug](https://github.com/zammad/zammad/labels/bug)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
@@ -59,7 +127,7 @@
 - Possible race condition causing OTRS import to fail [3765](https://github.com/zammad/zammad/issues/3765) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
 - Incorrect alignment in the listing of attachments when creating a ticket [3746](https://github.com/zammad/zammad/issues/3746) [[bug](https://github.com/zammad/zammad/labels/bug)]
 - Saved conditions break on selections without reloading [3758](https://github.com/zammad/zammad/issues/3758) [[bug](https://github.com/zammad/zammad/labels/bug)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
-- Misleading view of user icons which are on vacation and disabled  [3075](https://github.com/zammad/zammad/issues/3075) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
+- Misleading view of user icons which are on vacation and disabled [3075](https://github.com/zammad/zammad/issues/3075) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
 - User with user_id 1 is show in admin interface (which should not) [3755](https://github.com/zammad/zammad/issues/3755) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)]
 - Unable to close tickets in certran cases if core workflow is used [3710](https://github.com/zammad/zammad/issues/3710) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[core workflows](https://github.com/zammad/zammad/labels/core workflows)]
 - Login failed after upgrade to zammad 5.0 [3759](https://github.com/zammad/zammad/issues/3759) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[migration / update](https://github.com/zammad/zammad/labels/migration / update)]
@@ -126,7 +194,7 @@
 - Allow out of office for one day without setting two days [3590](https://github.com/zammad/zammad/issues/3590) [[bug](https://github.com/zammad/zammad/labels/bug)] [[personal settings/menu](https://github.com/zammad/zammad/labels/personal settings/menu)]
 - FreshDesk Import doesn't pull in auto-assign domain(s) for organizations [3687](https://github.com/zammad/zammad/issues/3687) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
 - FreshDesk Import brings in all users as inactive [3689](https://github.com/zammad/zammad/issues/3689) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
-- KB Public UI icons are misspaced  [3680](https://github.com/zammad/zammad/issues/3680) [[bug](https://github.com/zammad/zammad/labels/bug)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
+- KB Public UI icons are misspaced [3680](https://github.com/zammad/zammad/issues/3680) [[bug](https://github.com/zammad/zammad/labels/bug)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge base)]
 - FreshDesk Import Error - undefined method `body' for 10:Integer [3661](https://github.com/zammad/zammad/issues/3661) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
 - Cannot select multiple tickets in ticket overview with shift+click in Firefox [3449](https://github.com/zammad/zammad/issues/3449) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[overviews](https://github.com/zammad/zammad/labels/overviews)]
 - "Drop files here" drag area not always hiding [3460](https://github.com/zammad/zammad/issues/3460) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX/UI)] [[help appreciated](https://github.com/zammad/zammad/labels/help appreciated)]

Gemfile

@@ -3,7 +3,7 @@
 source 'https://gems.sutty.nl'
 
 # core - base
-ruby '2.7.4'
+ruby '2.7.5'
 gem 'rails', '~> 6.0'
 
 # core - rails additions

Gemfile.lock

@@ -21,50 +21,50 @@ GEM
   specs:
     aasm (5.2.0)
       concurrent-ruby (~> 1.0)
-    actioncable (6.0.4.1)
-      actionpack (= 6.0.4.1)
+    actioncable (6.0.4.7)
+      actionpack (= 6.0.4.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (6.0.4.1)
-      actionpack (= 6.0.4.1)
-      activejob (= 6.0.4.1)
-      activerecord (= 6.0.4.1)
-      activestorage (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    actionmailbox (6.0.4.7)
+      actionpack (= 6.0.4.7)
+      activejob (= 6.0.4.7)
+      activerecord (= 6.0.4.7)
+      activestorage (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
       mail (>= 2.7.1)
-    actionmailer (6.0.4.1)
-      actionpack (= 6.0.4.1)
-      actionview (= 6.0.4.1)
-      activejob (= 6.0.4.1)
+    actionmailer (6.0.4.7)
+      actionpack (= 6.0.4.7)
+      actionview (= 6.0.4.7)
+      activejob (= 6.0.4.7)
       mail (~> 2.5, >= 2.5.4)
       rails-dom-testing (~> 2.0)
-    actionpack (6.0.4.1)
-      actionview (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    actionpack (6.0.4.7)
+      actionview (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
       rack (~> 2.0, >= 2.0.8)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (6.0.4.1)
-      actionpack (= 6.0.4.1)
-      activerecord (= 6.0.4.1)
-      activestorage (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    actiontext (6.0.4.7)
+      actionpack (= 6.0.4.7)
+      activerecord (= 6.0.4.7)
+      activestorage (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
       nokogiri (>= 1.8.5)
-    actionview (6.0.4.1)
-      activesupport (= 6.0.4.1)
+    actionview (6.0.4.7)
+      activesupport (= 6.0.4.7)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
-    activejob (6.0.4.1)
-      activesupport (= 6.0.4.1)
+    activejob (6.0.4.7)
+      activesupport (= 6.0.4.7)
       globalid (>= 0.3.6)
-    activemodel (6.0.4.1)
-      activesupport (= 6.0.4.1)
-    activerecord (6.0.4.1)
-      activemodel (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    activemodel (6.0.4.7)
+      activesupport (= 6.0.4.7)
+    activerecord (6.0.4.7)
+      activemodel (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
     activerecord-import (1.2.0)
       activerecord (>= 3.2)
     activerecord-nulldb-adapter (0.7.0)
@@ -75,12 +75,12 @@ GEM
       multi_json (~> 1.11, >= 1.11.2)
       rack (>= 2.0.8, < 3)
       railties (>= 5.2.4.1)
-    activestorage (6.0.4.1)
-      actionpack (= 6.0.4.1)
-      activejob (= 6.0.4.1)
-      activerecord (= 6.0.4.1)
+    activestorage (6.0.4.7)
+      actionpack (= 6.0.4.7)
+      activejob (= 6.0.4.7)
+      activerecord (= 6.0.4.7)
       marcel (~> 1.0.0)
-    activesupport (6.0.4.1)
+    activesupport (6.0.4.7)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 0.7, < 2)
       minitest (~> 5.1)
@@ -250,7 +250,7 @@ GEM
       rainbow (>= 2.2.1)
       rake (>= 10.0)
     gli (2.20.1)
-    globalid (0.5.2)
+    globalid (1.0.0)
       activesupport (>= 5.0)
     gmail_xoauth (0.4.2)
       oauth (>= 0.3.6)
@@ -291,7 +291,7 @@ GEM
     http_parser.rb (0.6.0)
     http_parser.rb (0.6.0-x86_64-linux-musl)
     httpclient (2.8.3)
-    i18n (1.8.10)
+    i18n (1.10.0)
       concurrent-ruby (~> 1.0)
     icalendar (2.7.1)
       ice_cube (~> 0.16)
@@ -319,11 +319,11 @@ GEM
     logging (2.3.0)
       little-plugger (~> 1.1)
       multi_json (~> 1.14)
-    loofah (2.12.0)
+    loofah (2.14.0)
       crass (~> 1.0.2)
       nokogiri (>= 1.5.9)
     lumberjack (1.2.8)
-    marcel (1.0.1)
+    marcel (1.0.2)
     memoizable (0.4.2)
       thread_safe (~> 0.3, >= 0.3.1)
     messagebird-rest (3.0.0)
@@ -331,11 +331,11 @@ GEM
     mime-types (3.3.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2021.0225)
-    mini_mime (1.1.1)
-    mini_portile2 (2.6.1)
+    mini_mime (1.1.2)
+    mini_portile2 (2.8.0)
     mini_racer (0.2.9)
       libv8 (>= 6.9.411)
-    minitest (5.14.4)
+    minitest (5.15.0)
     msgpack (1.4.2)
     msgpack (1.4.2-x86_64-linux-musl)
     multi_json (1.15.0)
@@ -350,11 +350,11 @@ GEM
     netrc (0.11.0)
     nio4r (2.5.8)
     nio4r (2.5.8-x86_64-linux-musl)
-    nokogiri (1.12.5)
-      mini_portile2 (~> 2.6.1)
+    nokogiri (1.13.3)
+      mini_portile2 (~> 2.8.0)
       racc (~> 1.4)
-    nokogiri (1.12.5-x86_64-linux-musl)
-      mini_portile2 (~> 2.6.1)
+    nokogiri (1.13.3-x86_64-linux-musl)
+      mini_portile2 (~> 2.8.0)
       racc (~> 1.4)
     nori (2.6.0)
     notiffany (0.1.3)
@@ -443,7 +443,7 @@ GEM
       binding_of_caller (~> 1.0)
       pry (~> 0.13)
     public_suffix (4.0.6)
-    puma (4.3.10)
+    puma (4.3.11)
       nio4r (~> 2.0)
     puma (4.3.8-x86_64-linux-musl)
       nio4r (~> 2.0)
@@ -451,27 +451,27 @@ GEM
       activesupport (>= 3.0.0)
     pundit-matchers (1.7.0)
       rspec-rails (>= 3.0.0)
-    racc (1.5.2)
-    racc (1.5.2-x86_64-linux-musl)
+    racc (1.6.0)
+    racc (1.6.0-x86_64-linux-musl)
     rack (2.2.3)
     rack-livereload (0.3.17)
       rack
     rack-test (1.1.0)
       rack (>= 1.0, < 3)
-    rails (6.0.4.1)
-      actioncable (= 6.0.4.1)
-      actionmailbox (= 6.0.4.1)
-      actionmailer (= 6.0.4.1)
-      actionpack (= 6.0.4.1)
-      actiontext (= 6.0.4.1)
-      actionview (= 6.0.4.1)
-      activejob (= 6.0.4.1)
-      activemodel (= 6.0.4.1)
-      activerecord (= 6.0.4.1)
-      activestorage (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    rails (6.0.4.7)
+      actioncable (= 6.0.4.7)
+      actionmailbox (= 6.0.4.7)
+      actionmailer (= 6.0.4.7)
+      actionpack (= 6.0.4.7)
+      actiontext (= 6.0.4.7)
+      actionview (= 6.0.4.7)
+      activejob (= 6.0.4.7)
+      activemodel (= 6.0.4.7)
+      activerecord (= 6.0.4.7)
+      activestorage (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
       bundler (>= 1.3.0)
-      railties (= 6.0.4.1)
+      railties (= 6.0.4.7)
       sprockets-rails (>= 2.0.0)
     rails-controller-testing (1.0.5)
       actionpack (>= 5.0.1.rc1)
@@ -480,11 +480,11 @@ GEM
     rails-dom-testing (2.0.3)
       activesupport (>= 4.2.0)
       nokogiri (>= 1.6)
-    rails-html-sanitizer (1.4.1)
+    rails-html-sanitizer (1.4.2)
       loofah (~> 2.3)
-    railties (6.0.4.1)
-      actionpack (= 6.0.4.1)
-      activesupport (= 6.0.4.1)
+    railties (6.0.4.7)
+      actionpack (= 6.0.4.7)
+      activesupport (= 6.0.4.7)
       method_source
       rake (>= 0.8.7)
       thor (>= 0.20.3, < 2.0)
@@ -597,9 +597,9 @@ GEM
     sprockets (3.7.2)
       concurrent-ruby (~> 1.0)
       rack (> 1, < 3)
-    sprockets-rails (3.2.2)
-      actionpack (>= 4.0)
-      activesupport (>= 4.0)
+    sprockets-rails (3.4.2)
+      actionpack (>= 5.2)
+      activesupport (>= 5.2)
       sprockets (>= 3.0.0)
     sync (0.5.0)
     tcr (0.2.2)
@@ -610,7 +610,7 @@ GEM
       tins (~> 1.0)
     test-unit (3.4.7)
       power_assert
-    thor (1.1.0)
+    thor (1.2.1)
     thread_safe (0.3.6)
     tilt (2.0.10)
     timers (4.3.3)
@@ -666,7 +666,7 @@ GEM
     writeexcel (1.0.5)
     xpath (3.2.0)
       nokogiri (~> 1.8)
-    zeitwerk (2.4.2)
+    zeitwerk (2.5.4)
     zendesk_api (1.33.0)
       faraday (>= 0.9.0, < 2.0.0)
       hashie (>= 3.5.2, < 5.0.0)
@@ -792,7 +792,7 @@ DEPENDENCIES
   zendesk_api
 
 RUBY VERSION
-   ruby 2.7.4p191
+   ruby 2.7.5p203
 
 BUNDLED WITH
    2.2.20

app/assets/javascripts/app/controllers/_application_controller/_base.coffee

@@ -300,9 +300,10 @@ class App.Controller extends Spine.Controller
 
   frontendTimeUpdateItem: (item, currentVal) =>
     timestamp = item.attr('datetime')
-    time      = @humanTime(timestamp, item.hasClass('escalation'))
+    return if timestamp is 'null'
 
     # only do dom updates on changes
+    time = @humanTime(timestamp, item.hasClass('escalation'))
     return if time is currentVal
 
     newTitle = App.i18n.translateTimestamp(timestamp)

app/assets/javascripts/app/controllers/_application_controller/form.coffee

@@ -418,11 +418,11 @@ class App.ControllerForm extends App.Controller
 
       if !@constructor.fieldIsMandatory(field_by_name)
         field_by_name.attr('required', true)
-        field_by_name.parents('.form-group').find('label span').html('*')
+        field_by_name.closest('.form-group').find('label span').html('*')
         field_by_name.closest('.form-group').addClass('is-required')
       if !@constructor.fieldIsMandatory(field_by_data)
         field_by_data.attr('required', true)
-        field_by_data.parents('.form-group').find('label span').html('*')
+        field_by_data.closest('.form-group').find('label span').html('*')
         field_by_data.closest('.form-group').addClass('is-required')
 
   optional: (name, el = @form) ->
@@ -434,11 +434,11 @@ class App.ControllerForm extends App.Controller
 
       if @constructor.fieldIsMandatory(field_by_name)
         field_by_name.attr('required', false)
-        field_by_name.parents('.form-group').find('label span').html('')
+        field_by_name.closest('.form-group').find('label span').html('')
         field_by_name.closest('.form-group').removeClass('is-required')
       if @constructor.fieldIsMandatory(field_by_data)
         field_by_data.attr('required', false)
-        field_by_data.parents('.form-group').find('label span').html('')
+        field_by_data.closest('.form-group').find('label span').html('')
         field_by_data.closest('.form-group').removeClass('is-required')
 
   readonly: (name, el = @form) ->

app/assets/javascripts/app/controllers/_application_controller/observer.coffee

@@ -2,6 +2,7 @@ class App.ControllerObserver extends App.Controller
   model: 'Ticket'
   template: 'tba'
   globalRerender: true
+  lastAttributes: undefined
 
   ###
   observe:
@@ -25,7 +26,7 @@ class App.ControllerObserver extends App.Controller
     # rerender, e. g. on language change
     if @globalRerender
       @controllerBind('ui:rerender', =>
-        @lastAttributres = undefined
+        @lastAttributes = undefined
         @maybeRender(App[@model].fullLocal(@object_id))
       )
 
@@ -43,32 +44,40 @@ class App.ControllerObserver extends App.Controller
     if !@subscribeId
       @subscribeId = object.subscribe(@subscribe)
 
-    # remember current attributes
+    return if !@hasChanged(object)
+
+    @render(object)
+
+  hasChanged: (object) =>
     currentAttributes = {}
+
+    objectCloned = $.extend(true, {}, object)
     if @observe
       for key, active of @observe
-        if active
-          currentAttributes[key] = object[key]
+        if active && !_.isFunction(value)
+          currentAttributes[key] = objectCloned[key]
+
     if @observeNot
-      for key, value of object
-        if key isnt 'cid' && !@observeNot[key] && !_.isFunction(value) && !_.isObject(value)
+      for key, value of objectCloned
+        if key isnt 'cid' && !@observeNot[key] && !_.isFunction(value)
           currentAttributes[key] = value
 
-    if !@lastAttributres
-      @lastAttributres = {}
-    else
-      diff = difference(currentAttributes, @lastAttributres)
-      if _.isEmpty(diff)
-        @log 'debug', 'maybeRender no diff, no rerender'
-        return
+    if !@lastAttributes
+      @lastAttributes = currentAttributes
+      return true
+
+    diff = difference(currentAttributes, @lastAttributes)
+    if _.isEmpty(diff)
+      @log 'debug', 'maybeRender no diff, no rerender'
+      return false
 
     @log 'debug', 'maybeRender.diff', diff, @observe, @model
-    @lastAttributres = currentAttributes
+    @lastAttributes = currentAttributes
 
-    @render(object, diff)
+    true
 
-  render: (object, diff) =>
-    @log 'debug', 'render', @template, object, diff
+  render: (object) =>
+    @log 'debug', 'render', @template, object
     @html App.view(@template)(
       object: object
     )

app/assets/javascripts/app/controllers/_application_controller/table.coffee

@@ -493,14 +493,6 @@ class App.ControllerTable extends App.Controller
       sortable:   @dndCallback
     ))
 
-  getGroupByKeyName: (object, groupBy) ->
-    reference_key = groupBy + '_id'
-
-    if reference_key of object
-      return reference_key
-
-    groupBy
-
   sortObjectKeys: (objects, direction) ->
     sorted = Object.keys(objects).sort()
 
@@ -523,7 +515,7 @@ class App.ControllerTable extends App.Controller
     objectsToShow = @objectsOfPage(@pagerShownPage)
     if @groupBy
       # group by raw (and not printable) value so dates work also
-      objectsGrouped = _.groupBy(objectsToShow, (object) => object[@getGroupByKeyName(object, @groupBy)])
+      objectsGrouped = _.groupBy(objectsToShow, (object) => @groupObjectName(object, @groupBy, excludeTags: ['date', 'datetime']))
     else
       objectsGrouped = { '': objectsToShow }
 
@@ -863,11 +855,15 @@ class App.ControllerTable extends App.Controller
     @objects = localObjects
     @lastSortedobjects = localObjects
 
-  groupObjectName: (object, key = undefined) ->
+  groupObjectName: (object, key = undefined, options = {}) ->
     group = object
     if key
       if key not of object
         key += '_id'
+
+      # return internal value if needed
+      return object[key] if options.excludeTags && _.find(@attributesList, (attr) -> attr.name == key && _.contains(options.excludeTags, attr.tag))
+
       group = App.viewPrint(object, key, @attributesList)
     if _.isEmpty(group)
       group = ''

app/assets/javascripts/app/controllers/_application_controller/technical_error_modal.coffee

@@ -0,0 +1,9 @@
+class App.ControllerTechnicalErrorModal extends App.ControllerModal
+  head:         "StatusCode: #{status}"
+  contentCode:  ''
+  buttonClose:  false
+  buttonSubmit: 'Ok'
+  onSubmit:     (e) -> @close(e)
+
+  content: ->
+    "<pre><code>#{@contentCode}</code></pre>"

app/assets/javascripts/app/controllers/_channel/email.coffee

@@ -428,20 +428,7 @@ class ChannelEmailAccountWizard extends App.ControllerWizardModal
       ui.hide('options::folder')
       ui.hide('options::keep_on_server')
 
-    handlePort = (params, attribute, attributes, classname, form, ui) ->
-      return if !params
-      return if !params.options
-      currentPort = @$('[name="options::port"]').val()
-      if params.options.ssl is true
-        if !currentPort || currentPort is '143'
-          @$('[name="options::port"]').val('993')
-        return
-      if params.options.ssl is false
-        if !currentPort || currentPort is '993'
-          @$('[name="options::port"]').val('143')
-        return
-
-    new App.ControllerForm(
+    form = new App.ControllerForm(
       el:    @$('.base-inbound-settings'),
       model:
         configure_attributes: configureAttributesInbound
@@ -449,10 +436,16 @@ class ChannelEmailAccountWizard extends App.ControllerWizardModal
       params: @account.inbound
       handlers: [
         showHideFolder,
-        handlePort,
       ]
     )
 
+    form.el.find("select[name='options::ssl']").off('change').on('change', (e) ->
+      if $(e.target).val() is 'true'
+        form.el.find("[name='options::port']").val('993')
+      else
+        form.el.find("[name='options::port']").val('143')
+    )
+
   toggleOutboundAdapter: =>
 
     # fill user / password based on intro info

app/assets/javascripts/app/controllers/_integration/placetel.coffee

@@ -60,6 +60,30 @@ class Form extends App.Controller
       placetel_token: App.Setting.get('placetel_token')
     )
 
+    configure_attributes = [
+      {
+        name: 'view_limit',
+        display: '',
+        tag: 'select',
+        null: false,
+        options: [
+          { name: 60, value: 60 }
+          { name: 120, value: 120 }
+          { name: 180, value: 180 }
+          { name: 240, value: 240 }
+          { name: 300, value: 300 }
+        ]
+      },
+    ]
+    new App.ControllerForm(
+      el: @$('.js-viewLimit')
+      model:
+        configure_attributes: configure_attributes,
+      params:
+        view_limit: @config['view_limit']
+      autofocus: false
+    )
+
   updateCurrentConfig: =>
     config = @config
     cleanupInput = @cleanupInput
@@ -70,6 +94,10 @@ class Form extends App.Controller
     default_caller_id = @$('input[name=default_caller_id]').val()
     config.outbound.default_caller_id = cleanupInput(default_caller_id)
 
+    # default view limit
+    view_limit = @$('select[name=view_limit]').val()
+    config.view_limit = parseInt(view_limit)
+
     # routing table
     config.outbound.routing_table = []
     @$('.js-outboundRouting .js-row').each(->

app/assets/javascripts/app/controllers/_integration/sipgate_io.coffee

@@ -59,17 +59,42 @@ class Form extends App.Controller
       config: @config
     )
 
+    configure_attributes = [
+      {
+        name: 'view_limit',
+        display: '',
+        tag: 'select',
+        null: false,
+        options: [
+          { name: 60, value: 60 }
+          { name: 120, value: 120 }
+          { name: 180, value: 180 }
+          { name: 240, value: 240 }
+          { name: 300, value: 300 }
+        ]
+      },
+    ]
+    new App.ControllerForm(
+      el: @$('.js-viewLimit')
+      model:
+        configure_attributes: configure_attributes,
+      params:
+        view_limit: @config['view_limit']
+      autofocus: false
+    )
+
   updateCurrentConfig: =>
     config = @config
     cleanupInput = @cleanupInput
 
-    config.api_user = cleanupInput(@$('input[name=api_user]').val())
-    config.api_password = cleanupInput(@$('input[name=api_password]').val())
-
     # default caller_id
     default_caller_id = @$('input[name=default_caller_id]').val()
     config.outbound.default_caller_id = cleanupInput(default_caller_id)
 
+    # default view limit
+    view_limit = @$('select[name=view_limit]').val()
+    config.view_limit = parseInt(view_limit)
+
     # routing table
     config.outbound.routing_table = []
     @$('.js-outboundRouting .js-row').each(->

app/assets/javascripts/app/controllers/_ui_element/_application_selector.coffee

@@ -96,6 +96,8 @@ class App.UiElement.ApplicationSelector
           # ignore passwords and relations
           if row.type isnt 'password' && row.name.substr(row.name.length-4,4) isnt '_ids' && row.searchable isnt false
             config = _.clone(row)
+            if config.tag is 'textarea'
+              config.expanding = false
             if config.type is 'email' || config.type is 'tel'
               config.type = 'text'
             for operatorRegEx, operator of operators_type

app/assets/javascripts/app/controllers/_ui_element/_application_ui_element.coffee

@@ -46,7 +46,7 @@ class App.UiElement.ApplicationUiElement
     result = []
     for row in selection
       if attribute.translate
-        row.name = App.i18n.translateInline(row.name)
+        row.name = App.i18n.translatePlain(row.name)
         if !_.isEmpty(row.children)
           row.children = @getConfigOptionListArray(attribute, row.children)
       result.push row
@@ -65,7 +65,7 @@ class App.UiElement.ApplicationUiElement
       for key in order
         name_new = selection[key]
         if attribute.translate
-          name_new = App.i18n.translateInline(name_new)
+          name_new = App.i18n.translatePlain(name_new)
         attribute.options.push {
           name:  name_new
           value: key
@@ -162,7 +162,7 @@ class App.UiElement.ApplicationUiElement
           nameNew = item.name
 
         if attribute.translate
-          nameNew = App.i18n.translateInline(nameNew)
+          nameNew = App.i18n.translatePlain(nameNew)
 
         row =
           value: item.id,

app/assets/javascripts/app/controllers/_ui_element/auth_provider.coffee

@@ -0,0 +1,9 @@
+# coffeelint: disable=camel_case_classes
+class App.UiElement.auth_provider
+  @render: (attribute) ->
+    for key, value of App.Config.get('auth_provider_all')
+      continue if value.config isnt attribute.provider
+      attribute.value = "#{App.Config.get('http_type')}://#{App.Config.get('fqdn')}#{value.url}/callback"
+      break
+
+    $( App.view('generic/auth_provider')( attribute: attribute ) )

app/assets/javascripts/app/controllers/_ui_element/basedate.coffee

@@ -155,4 +155,4 @@ class App.UiElement.basedate
       clear: 'clear'
     }
 
-    App.i18n.translateDeep(data)
+    App.i18n.translateDeepPlain(data)

app/assets/javascripts/app/controllers/_ui_element/core_workflow_condition.coffee

@@ -50,15 +50,15 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel
 
     operatorsType =
       'active$': ['is']
-      'boolean$': ['is', 'is not', 'is set', 'not set']
-      'integer$': ['is', 'is not', 'is set', 'not set']
-      '^select$': ['is', 'is not', 'is set', 'not set']
-      '^tree_select$': ['is', 'is not', 'is set', 'not set']
-      '^(input|textarea|richtext)$': ['is', 'is not', 'is set', 'not set', 'regex match', 'regex mismatch']
+      'boolean$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      'integer$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      '^select$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      '^tree_select$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      '^(input|textarea|richtext)$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to', 'regex match', 'regex mismatch']
 
     operatorsName =
-      '_id$': ['is', 'is not', 'is set', 'not set']
-      '_ids$': ['is', 'is not', 'is set', 'not set']
+      '_id$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
+      '_ids$': ['is', 'is not', 'is set', 'not set', 'has changed', 'changed to']
 
     # merge config
     elements = {}
@@ -153,6 +153,8 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel
         # ignore passwords and relations
         if row.type isnt 'password' && row.name.substr(row.name.length-4,4) isnt '_ids' && row.searchable isnt false
           config = _.clone(row)
+          if config.tag is 'textarea'
+            config.expanding = false
           if config.tag is 'select'
             config.multiple = true
             config.default  = undefined
@@ -175,7 +177,7 @@ class App.UiElement.core_workflow_condition extends App.UiElement.ApplicationSel
     currentOperator = elementRow.find('.js-operator option:selected').attr('value')
     name            = @buildValueName(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
 
-    if _.contains(['is set', 'not set'], currentOperator)
+    if _.contains(['is set', 'not set', 'has changed'], currentOperator)
       elementRow.find('.js-value').addClass('hide').html('<input type="hidden" name="' + name + '" value="true" />')
       return
 

app/assets/javascripts/app/controllers/_ui_element/core_workflow_perform.coffee

@@ -128,7 +128,7 @@ class App.UiElement.core_workflow_perform extends App.UiElement.ApplicationSelec
     super(elementFull, elementRow, groupAndAttribute, elements, meta, attribute)
 
   @buildValueConfigMultiple: (config, meta) ->
-    if _.contains(['add_option', 'remove_option', 'set_fixed_to'], meta.operator)
+    if _.contains(['add_option', 'remove_option', 'set_fixed_to', 'select'], meta.operator)
       config.multiple = true
       config.nulloption = true
     else

app/assets/javascripts/app/controllers/_ui_element/object_manager_attribute.coffee

@@ -244,7 +244,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
       params: params
     )
     configureAttributes = [
-      { name: 'data_option::diff', display: 'Default time Diff (minutes)', tag: 'integer', null: false, default: 24 },
+      { name: 'data_option::diff', display: 'Default time Diff (minutes)', tag: 'integer', null: true },
     ]
     datetimeDiff = new App.ControllerForm(
       model:
@@ -258,7 +258,7 @@ class App.UiElement.object_manager_attribute extends App.UiElement.ApplicationUi
 
   @date: (item, localParams, params) ->
     configureAttributes = [
-      { name: 'data_option::diff', display: 'Default time Diff (hours)', tag: 'integer', null: false, default: 24 },
+      { name: 'data_option::diff', display: 'Default time Diff (hours)', tag: 'integer', null: true },
     ]
     dateDiff = new App.ControllerForm(
       model:

app/assets/javascripts/app/controllers/_ui_element/richtext.coffee

@@ -27,6 +27,8 @@ class App.UiElement.richtext
       renderFile = (file) ->
         item.find('.attachments').append(App.view('generic/attachment_item')(file))
         attachments.push file
+        if form.richTextUploadRenderCallback
+          form.richTextUploadRenderCallback(attribute, attachments)
 
       if params && params.attachments
         for file in params.attachments
@@ -54,6 +56,8 @@ class App.UiElement.richtext
             return if item.id.toString() is id.toString()
             item
         )
+        if form.richTextUploadDeleteCallback
+          form.richTextUploadDeleteCallback(attribute, attachments)
 
         form_id = item.closest('form').find('[name=form_id]').val()
 

app/assets/javascripts/app/controllers/_ui_element/sla_times.coffee

@@ -8,9 +8,11 @@ class App.UiElement.sla_times
     item = $( App.view('generic/sla_times')(
       attribute: attribute
       first_response_time: params.first_response_time
+      response_time: params.response_time
       update_time: params.update_time
       solution_time: params.solution_time
       first_response_time_in_text: @toText(params.first_response_time)
+      response_time_in_text: @toText(params.response_time)
       update_time_in_text: @toText(params.update_time)
       solution_time_in_text: @toText(params.solution_time)
     ) )
@@ -26,12 +28,16 @@ class App.UiElement.sla_times
       row = element.closest('tr')
       if element.prop('checked')
         row.addClass('is-active')
+
+        if row.has('.js-updateTypeSelector').length > 0 && row.has('.js-updateTypeSelector:checked').length == 0
+          row.find('.js-updateTypeSelector:first').prop('checked', true)
       else
         row.removeClass('is-active')
 
         # reset data item
         row.find('.js-timeConvertFrom').val('')
         row.find('.js-timeConvertTo').val('')
+        row.find('.js-updateTypeSelector').attr('checked', false)
         row.find('.help-inline').empty()
         row.removeClass('has-error')
     )
@@ -42,12 +48,16 @@ class App.UiElement.sla_times
       inText = element.val()
 
       row = element.closest('tr')
-      row.find('.js-activateRow').prop('checked', true)
+
+      row
+        .find('.js-activateRow')
+        .prop('checked', true)
+        .trigger('change')
+
       row.addClass('is-active')
 
-      element
-        .closest('td')
-        .find('.js-timeConvertTo')
+      row
+        .find("[name='#{element.data('name')}']")
         .val(@toMinutes(inText) || '')
     )
 
@@ -56,9 +66,19 @@ class App.UiElement.sla_times
       $(e.currentTarget).closest('tr').find('.checkbox-replacement').click()
     )
 
+    # toggle update type on clicking around the element
+    item.find('.js-forward-radio').bind('click', (e) ->
+      elem = $(e.currentTarget).closest('p').find('.js-updateTypeSelector')
+
+      elem.prop('checked', true)
+      elem.trigger('change')
+    )
+
     # focus time input on clicking surrounding cell
     item.find('.js-focus-input').bind('click', (e) ->
-      $(e.currentTarget).find('.form-control').focus()
+      $(e.currentTarget)
+        .find('.form-control:visible')
+        .focus()
     )
 
     # show placeholder instead of 00:00
@@ -67,15 +87,36 @@ class App.UiElement.sla_times
         $(e.currentTarget).val('')
     )
 
+    # switch update/response times when type is selected accordingly
+    item.find('.js-updateTypeSelector').bind('change', (e) ->
+      element = $(e.target)
+      row = element.closest('tr')
+      row.find('.js-activateRow').prop('checked', true)
+      row.addClass('is-active')
+
+      row
+        .find('.js-timeConvertFrom')
+        .addClass('hidden')
+        .val('')
+
+      row
+        .find('.js-timeConvertTo')
+        .val('')
+
+      row
+        .find("[data-name='#{element.val()}_time']")
+        .removeClass('hidden')
+    )
+
     # set initial active/inactive rows
     item.find('.js-timeConvertFrom').each(->
       row = $(@).closest('tr')
       checkbox = row.find('.js-activateRow')
-      if $(@).val()
-        checkbox.prop('checked', true)
-        row.addClass('is-active')
-      else
-        checkbox.prop('checked', false)
+
+      return if !$(@).val()
+
+      checkbox.prop('checked', true)
+      row.addClass('is-active')
     )
 
     item

app/assets/javascripts/app/controllers/_ui_element/textarea.coffee

@@ -4,16 +4,17 @@ class App.UiElement.textarea
     fileUploaderId = 'file-uploader-' + new Date().getTime() + '-' + Math.floor( Math.random() * 99999 )
     item = $( App.view('generic/textarea')( attribute: attribute ) + '<div class="file-uploader ' + attribute.class + '" id="' + fileUploaderId + '"></div>' )
 
-    a = ->
-      visible = $( item[0] ).is(':visible')
-      if visible && !$( item[0] ).expanding('active')
-        $( item[0] ).expanding()
-      $( item[0] ).on('focus', ->
+    if attribute.expanding isnt false
+      a = ->
         visible = $( item[0] ).is(':visible')
         if visible && !$( item[0] ).expanding('active')
-          $( item[0] ).expanding().focus()
-      )
-    App.Delay.set(a, 80)
+          $( item[0] ).expanding()
+        $( item[0] ).on('focus', ->
+          visible = $( item[0] ).is(':visible')
+          if visible && !$( item[0] ).expanding('active')
+            $( item[0] ).expanding().focus()
+        )
+      App.Delay.set(a, 80)
 
     if attribute.upload
 

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -48,12 +48,15 @@ class App.TicketCreate extends App.Controller
     if @ticket_id && @article_id
       @split = "/#{@ticket_id}/#{@article_id}"
 
-    load = (data) =>
-      App.Collection.loadAssets(data.assets)
-      @formMeta = data.form_meta
-      @buildScreen(params)
-    @bindId = App.TicketCreateCollection.bind(load, false)
-    App.TicketCreateCollection.fetch()
+    @ajax(
+      type: 'GET'
+      url:  "#{@apiPath}/ticket_create"
+      processData: true
+      success: (data, status, xhr) =>
+        App.Collection.loadAssets(data.assets)
+        @formMeta = data.form_meta
+        @buildScreen(params)
+    )
 
     # rerender view, e. g. on langauge change
     @controllerBind('ui:rerender', =>
@@ -69,9 +72,6 @@ class App.TicketCreate extends App.Controller
       @sidebarWidget.render(@params())
     )
 
-  release: =>
-    App.TicketCreateCollection.unbindById(@bindId)
-
   currentChannel: =>
     if !type
       type = @$('.type-tabs .tab.active').data('type')
@@ -282,8 +282,15 @@ class App.TicketCreate extends App.Controller
     return if !@formMeta
     App.QueueManager.run(@queueKey)
 
+  updateTaskManagerAttachments: (attribute, attachments) =>
+    taskData = App.TaskManager.get(@taskKey)
+    return if _.isEmpty(taskData)
+
+    taskData.attachments = attachments
+    App.TaskManager.update(@taskKey, taskData)
+
   render: (template = {}) ->
-    return if !@formMeta
+
     # get params
     params = @prefilledParams || {}
     if template && !_.isEmpty(template.options)
@@ -325,17 +332,16 @@ class App.TicketCreate extends App.Controller
     handlers = @Config.get('TicketCreateFormHandler')
 
     @controllerFormCreateMiddle = new App.ControllerForm(
-      el:                      @$('.ticket-form-middle')
-      form_id:                 @formId
-      model:                   App.Ticket
-      screen:                  'create_middle'
-      handlersConfig:          handlers
-      filter:                  @formMeta.filter
-      formMeta:                @formMeta
-      params:                  params
-      noFieldset:              true
-      taskKey:                 @taskKey
-      rejectNonExistentValues: true
+      el:                       @$('.ticket-form-middle')
+      form_id:                  @formId
+      model:                    App.Ticket
+      screen:                   'create_middle'
+      handlersConfig:           handlers
+      formMeta:                 @formMeta
+      params:                   params
+      noFieldset:               true
+      taskKey:                  @taskKey
+      rejectNonExistentValues:  true
     )
 
     # tunnel events to make sure core workflow does know
@@ -359,8 +365,6 @@ class App.TicketCreate extends App.Controller
       events:
         'change [name=customer_id]': @localUserInfo
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       autofocus:      true
       params:         params
       taskKey:        @taskKey
@@ -376,6 +380,8 @@ class App.TicketCreate extends App.Controller
       handlersConfig: handlersTunnel
       params:  params
       taskKey: @taskKey
+      richTextUploadRenderCallback: @updateTaskManagerAttachments
+      richTextUploadDeleteCallback: @updateTaskManagerAttachments
     )
     @controllerFormCreateBottom = new App.ControllerForm(
       el:             @$('.ticket-form-bottom')
@@ -383,8 +389,6 @@ class App.TicketCreate extends App.Controller
       model:          App.Ticket
       screen:         'create_bottom'
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       params:         params
       taskKey:        @taskKey
     )

app/assets/javascripts/app/controllers/agent_ticket_create/form_handler_signature.coffee

@@ -1,4 +1,4 @@
-class TicketCreateFormHanderSignature
+class TicketCreateFormHandlerSignature
 
   @run: (params, attribute, attributes, classname, form, ui) ->
     return if !attribute
@@ -19,10 +19,7 @@ class TicketCreateFormHanderSignature
         if App.Utils.signatureCheck(currentBody.html() || '', signatureFinished)
 
           # if signature has changed, in case remove old signature
-          signature_id = ui.el.closest('.content').find('[data-signature=true]').data('signature-id')
-          if signature_id && signature_id.toString() isnt signature.id.toString()
-
-            ui.el.closest('.content').find('[data-signature="true"]').remove()
+          ui.el.closest('.content').find('[data-signature="true"]').remove()
 
           if !App.Utils.htmlLastLineEmpty(currentBody)
             currentBody.append('<br><br>')
@@ -35,4 +32,4 @@ class TicketCreateFormHanderSignature
     else
       ui.el.closest('.content').find('[data-name="body"]').find('[data-signature=true]').remove()
 
-App.Config.set('200-ticketFormSignature', TicketCreateFormHanderSignature, 'TicketCreateFormHandler')
+App.Config.set('200-ticketFormSignature', TicketCreateFormHandlerSignature, 'TicketCreateFormHandler')

app/assets/javascripts/app/controllers/customer_ticket_create.coffee

@@ -13,13 +13,7 @@ class CustomerTicketCreate extends App.ControllerAppContent
     @form_id = App.ControllerForm.formId()
 
     @navupdate '#customer_ticket_new'
-
-    load = (data) =>
-      App.Collection.loadAssets(data.assets)
-      @formMeta = data.form_meta
-      @render()
-    @bindId = App.TicketCreateCollection.bind(load, false)
-    App.TicketCreateCollection.fetch()
+    @render()
 
   render: (template = {}) ->
     if !@Config.get('customer_ticket_create')
@@ -43,8 +37,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       form_id:                 @form_id
       model:                   App.Ticket
       screen:                  'create_middle'
-      filter:                  @formMeta.filter
-      formMeta:                @formMeta
       params:                  defaults
       noFieldset:              true
       handlersConfig:          handlers
@@ -70,8 +62,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       model:          App.Ticket
       screen:         'create_top'
       handlersConfig: handlersTunnel
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       autofocus:      true
       params:         defaults
     )
@@ -83,8 +73,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
       events:
         'fileUploadStart .richtext': => @submitDisable()
         'fileUploadStop .richtext': => @submitEnable()
-      filter:         @formMeta.filter
-      formMeta:       @formMeta
       params:         defaults
       handlersConfig: handlersTunnel
     )
@@ -95,8 +83,6 @@ class CustomerTicketCreate extends App.ControllerAppContent
         model:          App.Ticket
         screen:         'create_bottom'
         handlersConfig: handlersTunnel
-        filter:         @formMeta.filter
-        formMeta:       @formMeta
         params:         defaults
       )
 

app/assets/javascripts/app/controllers/getting_started/channel_email.coffee

@@ -91,20 +91,7 @@ class GettingStartedChannelEmail extends App.ControllerWizardFullScreen
       ui.hide('options::folder')
       ui.hide('options::keep_on_server')
 
-    handlePort = (params, attribute, attributes, classname, form, ui) ->
-      return if !params
-      return if !params.options
-      currentPort = @$('.base-inbound-settings [name="options::port"]').val()
-      if params.options.ssl is true
-        if !currentPort
-          @$('.base-inbound-settings [name="options::port"]').val('993')
-        return
-      if params.options.ssl is false
-        if !currentPort || currentPort is '993'
-          @$('.base-inbound-settings [name="options::port"]').val('143')
-        return
-
-    new App.ControllerForm(
+    form = new App.ControllerForm(
       el:    @$('.base-inbound-settings')
       model:
         configure_attributes: configureAttributesInbound
@@ -112,10 +99,16 @@ class GettingStartedChannelEmail extends App.ControllerWizardFullScreen
       params: @account.inbound
       handlers: [
         showHideFolder,
-        handlePort,
       ]
     )
 
+    form.el.find("select[name='options::ssl']").off('change').on('change', (e) ->
+      if $(e.target).val() is 'true'
+        form.el.find("[name='options::port']").val('993')
+      else
+        form.el.find("[name='options::port']").val('143')
+    )
+
   toggleOutboundAdapter: =>
 
     # fill user / password based on intro info

app/assets/javascripts/app/controllers/import_freshdesk.coffee

@@ -165,7 +165,7 @@ class ImportFreshdesk extends App.ControllerWizardFullScreen
           @$('.js-error').addClass('hide')
 
         if !_.isEmpty(data.finished_at) && _.isEmpty(data.result['error'])
-          window.location.reload()
+          @redirectToLogin()
           return
 
         if !_.isEmpty(data.result)

app/assets/javascripts/app/controllers/import_zendesk.coffee

@@ -163,7 +163,7 @@ class ImportZendesk extends App.ControllerWizardFullScreen
           @$('.js-error').addClass('hide')
 
         if !_.isEmpty(data.finished_at) && _.isEmpty(data.result['error'])
-          window.location.reload()
+          @redirectToLogin()
           return
 
         if !_.isEmpty(data.result)

app/assets/javascripts/app/controllers/object_manager.coffee

@@ -247,8 +247,6 @@ class Edit extends App.ControllerGenericEdit
       #if attribute.name is 'data_type'
       #  attribute.disabled = true
 
-    console.log('configure_attributes', configure_attributes)
-
     @controller = new App.ControllerForm(
       model:
         configure_attributes: configure_attributes

app/assets/javascripts/app/controllers/organization_profile.coffee

@@ -153,7 +153,7 @@ class Object extends App.ControllerObserver
       elLocal.find('.js-userList').html(members)
     )
 
-    if @organization.member_ids.length < @memberLimit
+    if @organization.member_ids.length <= @memberLimit
       @el.find('.js-showMoreMembers').parent().addClass('hidden')
     else
       @el.find('.js-showMoreMembers').parent().removeClass('hidden')
@@ -202,7 +202,7 @@ class Object extends App.ControllerObserver
     value = $(e.target).html()
     org   = App.Organization.find(@object_id)
     if org[name] isnt value
-      @lastAttributres[name] = value
+      @lastAttributes[name] = value
       data = {}
       data[name] = value
       org.updateAttributes(data)

app/assets/javascripts/app/controllers/report.coffee

@@ -171,6 +171,13 @@ class Graph extends App.Controller
         backends:  @params.backendSelected
       )
       processData: true
+      error:       (xhr) =>
+        return if !_.include([401, 403, 404, 422, 502], xhr.status)
+
+        @bodyModal = new App.ControllerTechnicalErrorModal(
+          head:        'Cannot generate report'
+          contentCode: xhr.responseJSON.error
+        )
       success: (data) =>
         @update(data)
         @delay(@render, interval, 'report-update', 'page')

app/assets/javascripts/app/controllers/search.coffee

@@ -56,13 +56,9 @@ class App.Search extends App.Controller
     @navupdate(url: '#search', type: 'menu')
     return if _.isEmpty(params.query)
 
-    @$('.js-search').val(params.query).trigger('change')
-    return if @shown
-
-    @search(1000, true)
+    @$('.js-search').val(params.query).trigger('keyup')
 
   hide: ->
-    @shown = false
     if @table
       @table.hide()
 
@@ -108,6 +104,7 @@ class App.Search extends App.Controller
       return
 
     # on other keys, show result
+    @navigate "#search/#{encodeURIComponent(@searchInput.val())}"
     @search(0)
 
   empty: =>

app/assets/javascripts/app/controllers/sla.coffee

@@ -26,12 +26,6 @@ class Sla extends App.ControllerSubContent
       sortBy: 'name'
     )
     for sla in slas
-      if sla.first_response_time
-        sla.first_response_time_in_text = @toText(sla.first_response_time)
-      if sla.update_time
-        sla.update_time_in_text = @toText(sla.update_time)
-      if sla.solution_time
-        sla.solution_time_in_text = @toText(sla.solution_time)
       sla.rules = App.UiElement.ticket_selector.humanText(sla.condition)
       sla.calendar = App.Calendar.find(sla.calendar_id)
 
@@ -95,21 +89,8 @@ class Sla extends App.ControllerSubContent
 
   description: (e) =>
     new App.ControllerGenericDescription(
-      description: App.Calendar.description
+      description: App.Sla.description
       container:   @el.closest('.content')
     )
 
-  toText: (m) ->
-    m = parseInt(m)
-    return if !m
-    minutes = m % 60
-    hours = Math.floor(m / 60)
-
-    if minutes < 10
-      minutes = "0#{minutes}"
-    if hours < 10
-      hours = "0#{hours}"
-
-    "#{hours}:#{minutes}"
-
 App.Config.set('Sla', { prio: 2900, name: 'SLAs', parent: '#manage', target: '#manage/slas', controller: Sla, permission: ['admin.sla'] }, 'NavBarAdmin')

app/assets/javascripts/app/controllers/ticket_overview.coffee

@@ -206,22 +206,13 @@ class App.TicketOverview extends App.Controller
           article: article
         )
         ticket.article = article
-        ticket.ajax().update(
-          ticket.attributes()
-          # this option will prevent callbacks and invalid data states in case of an error
-          failResponseNoTrigger: true
+        ticket.save(
           done: (r) =>
             @batchCountIndex++
 
             # refresh view after all tickets are proceeded
             if @batchCountIndex == @batchCount
               App.Event.trigger('overview:fetch')
-          fail: (record, settings, details) ->
-            console.log('record, settings, details', record, settings, details)
-            App.Event.trigger('notify', {
-              type: 'error'
-              msg: App.i18n.translateContent('Bulk action stopped %s!', error)
-            })
         )
       return
 
@@ -234,21 +225,13 @@ class App.TicketOverview extends App.Controller
         ticket.owner_id = id
         if !_.isEmpty(groupId)
           ticket.group_id = groupId
-        ticket.ajax().update(
-          ticket.attributes()
-          # this option will prevent callbacks and invalid data states in case of an error
-          failResponseNoTrigger: true
+        ticket.save(
           done: (r) =>
             @batchCountIndex++
 
             # refresh view after all tickets are proceeded
             if @batchCountIndex == @batchCount
               App.Event.trigger('overview:fetch')
-          fail: (record, settings, details) ->
-            App.Event.trigger('notify', {
-              type: 'error'
-              msg: App.i18n.translateContent('Bulk action stopped %s!', settings.error)
-            })
         )
       return
 
@@ -259,21 +242,13 @@ class App.TicketOverview extends App.Controller
         #console.log "perform action #{action} with id #{id} on ", $(item).val()
         ticket = App.Ticket.find($(item).val())
         ticket.group_id = id
-        ticket.ajax().update(
-          ticket.attributes()
-          # this option will prevent callbacks and invalid data states in case of an error
-          failResponseNoTrigger: true
+        ticket.save(
           done: (r) =>
             @batchCountIndex++
 
             # refresh view after all tickets are proceeded
             if @batchCountIndex == @batchCount
               App.Event.trigger('overview:fetch')
-          fail: (record, settings, details) ->
-            App.Event.trigger('notify', {
-              type: 'error'
-              msg: App.i18n.translateContent('Bulk action stopped %s!', error)
-            })
         )
       return
 

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -493,16 +493,22 @@ class App.TicketZoom extends App.Controller
       @form_id = @taskGet('article').form_id || App.ControllerForm.formId()
 
       @articleNew = new App.TicketZoomArticleNew(
-        ticket:                  @ticket
-        ticket_id:               @ticket_id
-        el:                      elLocal.find('.article-new')
-        formMeta:                @formMeta
-        form_id:                 @form_id
-        defaults:                @taskGet('article')
-        taskKey:                 @taskKey
-        ui:                      @
-        callbackFileUploadStart: @submitDisable
-        callbackFileUploadStop:  @submitEnable
+        ticket:                       @ticket
+        ticket_id:                    @ticket_id
+        el:                           elLocal.find('.article-new')
+        formMeta:                     @formMeta
+        form_id:                      @form_id
+        defaults:                     @taskGet('article')
+        taskKey:                      @taskKey
+        ui:                           @
+        richTextUploadStartCallback:  @submitDisable
+        richTextUploadRenderCallback: (attachments) =>
+          @submitEnable()
+          @taskUpdateAttachments('article', attachments)
+          @delay(@markForm, 250, 'ticket-zoom-form-update')
+        richTextUploadDeleteCallback: (attachments) =>
+          @taskUpdateAttachments('article', attachments)
+          @delay(@markForm, 250, 'ticket-zoom-form-update')
       )
 
       @highligher = new App.TicketZoomHighlighter(
@@ -641,6 +647,7 @@ class App.TicketZoom extends App.Controller
     # update changes in ui
     currentStore = @currentStore()
     modelDiff = @formDiff(currentParams, currentStore)
+    return if _.isEmpty(modelDiff)
 
     # set followup state if needed
     @setDefaultFollowUpState(modelDiff, currentStore)
@@ -720,7 +727,7 @@ class App.TicketZoom extends App.Controller
     # add attachments if exist
     attachmentCount = @$('.article-add .textBubble .attachments .attachment').length
     if attachmentCount > 0
-      currentParams.article.attachments = true
+      currentParams.article.attachments = attachmentCount
     else
       delete currentParams.article.attachments
 
@@ -735,6 +742,14 @@ class App.TicketZoom extends App.Controller
 
     # do not compare null or undefined value
     if currentStore.ticket
+
+      # make sure that the compared state is same in local storage and
+      # rendered html. Else we could have race conditions of data
+      # which is not rendered yet
+      renderedUpdatedAt = @el.find('.edit').attr('data-ticket-updated-at')
+      return if !renderedUpdatedAt
+      return if currentStore.ticket.updated_at.toString() isnt renderedUpdatedAt
+
       for key, value of currentStore.ticket
         if value is null || value is undefined
           currentStore.ticket[key] = ''
@@ -969,15 +984,14 @@ class App.TicketZoom extends App.Controller
       processData: true
       success: (data) =>
 
-        #App.SessionStorage.set(@key, data)
-        @load(data, true, true)
-
         # reset article - should not be resubmitted on next ticket update
         ticket.article = undefined
 
         # reset form after save
         @reset()
 
+        @load(data, false, true)
+
         if @sidebarWidget
           @sidebarWidget.commit()
 
@@ -1070,6 +1084,13 @@ class App.TicketZoom extends App.Controller
 
     App.TaskManager.update(@taskKey, taskData)
 
+  taskUpdateAttachments: (area, attachments) =>
+    taskData = App.TaskManager.get(@taskKey)
+    return if !taskData
+
+    taskData.attachments = attachments
+    App.TaskManager.update(@taskKey, taskData)
+
   taskUpdateAll: (data) =>
     @localTaskData = data
     @localTaskData.article['form_id'] = @form_id
@@ -1092,7 +1113,7 @@ class App.TicketZoom extends App.Controller
     @localTaskData =
       ticket:  {}
       article: {}
-    App.TaskManager.update(@taskKey, { 'state': @localTaskData })
+    App.TaskManager.update(@taskKey, { 'state': @localTaskData, attachments: [] })
 
   renderOverviewNavigator: (parentEl) ->
     new App.TicketZoomOverviewNavigator(

app/assets/javascripts/app/controllers/ticket_zoom/article_action/email_reply.coffee

@@ -257,7 +257,7 @@ class EmailReply extends App.Controller
 
     quote_header = App.FullQuoteHeader.fullQuoteHeaderForward(article)
 
-    body = "<br/><div>---Begin forwarded message:---<br/><br/></div><div><blockquote type=\"cite\">#{quote_header}#{body}</blockquote></div><div><br></div>"
+    body = "<br/><div>---#{App.i18n.translateInline('Begin forwarded message')}:---<br/><br/></div><div><blockquote type=\"cite\">#{quote_header}#{body}</blockquote></div><div><br></div>"
 
     articleNew = {}
     articleNew.body = body

app/assets/javascripts/app/controllers/ticket_zoom/article_action/internal.coffee

@@ -24,7 +24,7 @@ class Internal
     internal = true
     if article.internal == true
       internal = false
-    ui.lastAttributres.internal = internal
+    ui.lastAttributes.internal = internal
     article.updateAttributes(internal: internal)
 
     # runtime update

app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee

@@ -198,17 +198,17 @@ class App.TicketZoomArticleNew extends App.Controller
       inputField:             @$('.article-attachment input')
 
       onFileStartCallback: =>
-        @callbackFileUploadStart?()
+        @richTextUploadStartCallback?()
 
       onFileCompletedCallback: (response) =>
         @attachments.push response.data
         @renderAttachment(response.data)
         @$('.article-attachment input').val('')
 
-        @callbackFileUploadStop?()
+        @richTextUploadRenderCallback?(@attachments)
 
       onFileAbortedCallback: =>
-        @callbackFileUploadStop?()
+        @richTextUploadRenderCallback?(@attachments)
 
       attachmentPlaceholder: @attachmentPlaceholder
       attachmentUpload:      @attachmentUpload
@@ -287,7 +287,6 @@ class App.TicketZoomArticleNew extends App.Controller
       params.preferences ||= {}
       params.preferences.security = @paramsSecurity()
 
-    params.attachments = @attachments
     params
 
   validate: =>
@@ -624,6 +623,8 @@ class App.TicketZoomArticleNew extends App.Controller
       $(e.currentTarget).closest('.attachment').remove()
       if element.find('.attachment').length == 0
         element.empty()
+
+      @richTextUploadDeleteCallback?(@attachments)
     )
 
   actions: ->

app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee

@@ -218,11 +218,11 @@ class ArticleViewItem extends App.ControllerObserver
     )
 
     @articleActions = new App.TicketZoomArticleActions(
-      el:              @$('.js-article-actions')
-      ticket:          @ticket
-      article:         article
-      lastAttributres: @lastAttributres
-      form_id:         @form_id
+      el:             @$('.js-article-actions')
+      ticket:         @ticket
+      article:        article
+      lastAttributes: @lastAttributes
+      form_id:        @form_id
     )
 
     # set see more
@@ -305,34 +305,38 @@ class ArticleViewItem extends App.ControllerObserver
     e.stopPropagation()
 
     article_id = $(e.target).closest('.ticket-article-item').data('id')
+    article    = App.TicketArticle.find(article_id)
 
     @ajax(
       id:   'retrySecurityProcess'
       type: 'POST'
       url:  "#{@apiPath}/ticket_articles/#{article_id}/retry_security_process"
       processData: true
-      success: (data, status, xhr) =>
-        if data.sign.success
-          @notify
-            type: 'success'
-            msg:  App.i18n.translateContent('Verify sign success!')
-        else if data.sign.comment
-          comment = App.i18n.translateContent('Verify sign failed!') + ' ' + App.i18n.translateContent(data.sign.comment || '')
-          @notify
-            type: 'error'
-            msg: comment
-            timeout: 2000
+      success: (encryption_data, status, xhr) =>
+        for data in encryption_data
+          continue if article.preferences.security.type isnt data.type
 
-        if data.encryption.success
-          @notify
-            type: 'success'
-            msg:  App.i18n.translateContent('Decryption success!')
-        else if data.encryption.comment
-          comment = App.i18n.translateContent('Decryption failed!') + ' ' + App.i18n.translateContent(data.encryption.comment || '')
-          @notify
-            type: 'error'
-            msg:  comment
-            timeout: 2000
+          if data.sign.success
+            @notify
+              type: 'success'
+              msg:  App.i18n.translateContent('Verify sign success!')
+          else if data.sign.comment
+            comment = App.i18n.translateContent('Verify sign failed!') + ' ' + App.i18n.translateContent(data.sign.comment || '')
+            @notify
+              type: 'error'
+              msg: comment
+              timeout: 2000
+
+          if data.encryption.success
+            @notify
+              type: 'success'
+              msg:  App.i18n.translateContent('Decryption success!')
+          else if data.encryption.comment
+            comment = App.i18n.translateContent('Decryption failed!') + ' ' + App.i18n.translateContent(data.encryption.comment || '')
+            @notify
+              type: 'error'
+              msg:  comment
+              timeout: 2000
 
       error: (xhr) =>
         @notify

app/assets/javascripts/app/controllers/ticket_zoom/form_handler_core_workflow.coffee

@@ -79,6 +79,12 @@ class App.FormHandlerCoreWorkflow
     return if !App.WebSocket.channel()
     return !App.Config.get('core_workflow_ajax_mode')
 
+  @restrictValuesAttributeCache: (attribute, values) ->
+    result = { values: values }
+    return result if !attribute.relation
+    result.lastUpdatedAt = App[attribute.relation].lastUpdatedAt()
+    return result
+
   # restricts the dropdown and tree select values of a form
   @restrictValues: (classname, form, ui, attributes, params, data) ->
     return if _.isEmpty(data.restrict_values)
@@ -111,17 +117,17 @@ class App.FormHandlerCoreWorkflow
         # cache state for performance and only run
         # if values or param differ
         if coreWorkflowRestrictions?[classname]?[item.name]
-          compare = values
+          compare = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
           continue if _.isEqual(coreWorkflowRestrictions[classname][item.name], compare)
 
         coreWorkflowRestrictions[classname] ||= {}
-        coreWorkflowRestrictions[classname][item.name] = values
+        coreWorkflowRestrictions[classname][item.name] = App.FormHandlerCoreWorkflow.restrictValuesAttributeCache(attribute, values)
 
         valueFound = false
         for value in values
 
           # false values are valid values e.g. for boolean fields (be careful)
-          if value isnt undefined && paramValue isnt undefined
+          if value isnt undefined && paramValue isnt undefined && value isnt null && paramValue isnt null
             if value.toString() == paramValue.toString()
               valueFound = true
               break
@@ -133,6 +139,11 @@ class App.FormHandlerCoreWorkflow
         if valueFound
           item.default  = paramValue
           item.newValue = paramValue
+        else if params.id
+          obj = App[ui.model.className].find(params.id)
+          if obj && obj[item.name]
+            item.default  = obj[item.name]
+            item.newValue = obj[item.name]
         else
           item.default  = ''
           item.newValue = ''
@@ -299,6 +310,11 @@ class App.FormHandlerCoreWorkflow
       screen: ui.screen
     }
 
+    # send last changed attribute only once for has changed condition
+    if ui.lastChangedAttribute
+      requestData.last_changed_attribute = ui.lastChangedAttribute
+      ui.lastChangedAttribute            = '-'
+
     if App.FormHandlerCoreWorkflow.useWebSockets()
       App.WebSocket.send(requestData)
     else
@@ -324,8 +340,12 @@ class App.FormHandlerCoreWorkflow
 
     # get params and add id from ui if needed
     params = App.FormHandlerCoreWorkflow.cleanParams(params_ref)
-    if ui?.params?.id
+
+    # add object id for edit screens
+    if ui?.params?.id && ui.screen.match(/edit/)
       params.id = ui.params.id
+    else
+      delete params.id
 
     # skip double checks
     return if _.isEqual(coreWorkflowParams[classname], params)

app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee

@@ -29,41 +29,33 @@ class Edit extends App.Controller
       # for the new ticket + eventually changed task state
       @formMeta.core_workflow = undefined
 
-    if followUpPossible == 'new_ticket' && ticketState != 'closed' ||
-       followUpPossible != 'new_ticket' ||
-       @permissionCheck('admin') || @ticket.currentView() is 'agent'
-      @controllerFormSidebarTicket = new App.ControllerForm(
-        elReplace:      @el
-        model:          { className: 'Ticket', configure_attributes: @formMeta.configure_attributes || App.Ticket.configure_attributes }
-        screen:         'edit'
-        handlersConfig: handlers
-        filter:         @formMeta.filter
-        formMeta:       @formMeta
-        params:         defaults
-        isDisabled:     !@ticket.editable()
-        taskKey:        @taskKey
-        core_workflow: {
-          callbacks: [@markForm]
-        }
-        #bookmarkable:  true
-      )
-    else
-      @controllerFormSidebarTicket = new App.ControllerForm(
-        elReplace:      @el
-        model:          { className: 'Ticket', configure_attributes: @formMeta.configure_attributes || App.Ticket.configure_attributes }
-        screen:         'edit'
-        handlersConfig: handlers
-        filter:         @formMeta.filter
-        formMeta:       @formMeta
-        params:         defaults
-        isDisabled:     @ticket.editable()
-        taskKey:        @taskKey
-        core_workflow: {
-          callbacks: [@markForm]
-        }
-        #bookmarkable:  true
-      )
+    editable = @ticket.editable()
+    if followUpPossible == 'new_ticket' && ticketState != 'closed' || followUpPossible != 'new_ticket' || @permissionCheck('admin') || @ticket.currentView() is 'agent'
+      editable = !editable
 
+    # reset updated_at for the sidbar because we render a new state
+    # it is used to compare the ticket with the rendered data later
+    # and needed to prevent race conditions
+    @el.removeAttr('data-ticket-updated-at')
+
+    @controllerFormSidebarTicket = new App.ControllerForm(
+      elReplace:      @el
+      model:          { className: 'Ticket', configure_attributes: @formMeta.configure_attributes || App.Ticket.configure_attributes }
+      screen:         'edit'
+      handlersConfig: handlers
+      filter:         @formMeta.filter
+      formMeta:       @formMeta
+      params:         defaults
+      isDisabled:     editable
+      taskKey:        @taskKey
+      core_workflow: {
+        callbacks: [@markForm]
+      }
+      #bookmarkable:  true
+    )
+
+    # set updated_at for the sidbar because we render a new state
+    @el.attr('data-ticket-updated-at', defaults.updated_at)
     @markForm(true)
 
     return if @resetBind

app/assets/javascripts/app/controllers/ticket_zoom/title.coffee

@@ -19,7 +19,7 @@ class App.TicketZoomTitle extends App.ControllerObserver
     title = $(e.target).ceg() || ''
 
     # update title
-    return if title is @lastAttributres.title
+    return if title is @lastAttributes.title
     ticket = App.Ticket.find(@object_id)
     ticket.title = title
 

app/assets/javascripts/app/controllers/user_profile.coffee

@@ -220,7 +220,7 @@ class Object extends App.ControllerObserver
     value = $(e.target).html()
     user  = App.User.find(@object_id)
     if user[name] isnt value
-      @lastAttributres[name] = value
+      @lastAttributes[name] = value
       data = {}
       data[name] = value
       user.updateAttributes(data)

app/assets/javascripts/app/controllers/widget/organization.coffee

@@ -33,7 +33,7 @@ class App.WidgetOrganization extends App.Controller
       elLocal.find('.js-userList').html(members)
     )
 
-    if @organization.member_ids.length < @memberLimit
+    if @organization.member_ids.length <= @memberLimit
       @el.find('.js-showMoreMembers').parent().addClass('hidden')
     else
       @el.find('.js-showMoreMembers').parent().removeClass('hidden')

app/assets/javascripts/app/lib/app_post/_object_organization_autocompletion.coffee

@@ -14,6 +14,7 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
     'click':                                  'stopPropagation'
     'change .js-objectId':                    'executeCallback'
     'click .js-remove':                       'removeThisToken'
+    'click .js-showMoreMembers':              'showMoreMembers'
 
   elements:
     '.recipientList':   'recipientList'
@@ -251,14 +252,42 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       objectCount: objectCount
     )
 
+  showMoreMembers: (e) ->
+    @preventDefaultAndStopPropagation(e)
+
+    memberElement  = $(e.target).closest('.js-showMoreMembers')
+    oldMemberLimit = memberElement.attr('organization-member-limit')
+    newMemberLimit = (parseInt(oldMemberLimit / 25) + 1) * 25
+    memberElement.attr('organization-member-limit', newMemberLimit)
+
+    @renderMembers(memberElement, oldMemberLimit, newMemberLimit)
+
+  renderMembers: (element, fromMemberLimit, toMemberLimit) ->
+    id           = element.closest('.recipientList-organizationMembers').attr('organization-id')
+    organization = App.Organization.find(id)
+
+    # only first 10 members else we would need more ajax requests
+    organization.members(fromMemberLimit, toMemberLimit, (users) =>
+      for user in users
+        element.before(@buildObjectItem(user))
+
+      if element.closest('ul').hasClass('is-shown')
+        @showOrganizationMembers(undefined, element.closest('ul'))
+    )
+
+    if organization.member_ids.length <= toMemberLimit
+      element.addClass('hidden')
+    else
+      element.removeClass('hidden')
+
   buildOrganizationMembers: (organization) =>
-    organizationMemebers = $( App.view(@templateOrganizationItemMembers)(
+    organizationMembers = $( App.view(@templateOrganizationItemMembers)(
       organization: organization
     ) )
-    if organization[@referenceAttribute]
-      for objectId in organization[@referenceAttribute]
-        object = App[@objectSingle].fullLocal(objectId)
-        organizationMemebers.append(@buildObjectItem(object))
+
+    @renderMembers(organizationMembers.find('.js-showMoreMembers'), 0, 10)
+
+    organizationMembers
 
   buildObjectItem: (object) =>
     icon = @objectIcon
@@ -404,8 +433,7 @@ class App.ObjectOrganizationAutocompletion extends App.Controller
       e.stopPropagation()
       listEntry = $(e.currentTarget)
 
-    organizationId = listEntry.data('organization-id')
-
+    organizationId = listEntry.data('organization-id') || listEntry.attr('organization-id')
     @organizationList = @$("[organization-id=#{ organizationId }]")
 
     return if !@organizationList.get(0)

app/assets/javascripts/app/lib/app_post/ajax.coffee

@@ -102,12 +102,18 @@ class _ajaxSingleton
       # do not show any error message with code 502
       return if status is 502
 
+      try
+        json = JSON.parse(detail)
+        text = json.error_human || json.error
+
+      text = detail if !text
+
+      escaped = App.Utils.htmlEscape(text)
+
       # show error message
-      new App.ControllerModal(
-        head:          "StatusCode: #{status}"
-        contentInline: "<pre>#{App.Utils.htmlEscape(detail)}</pre>"
-        buttonClose:   true
-        buttonSubmit:  false
+      new App.ControllerTechnicalErrorModal(
+        contentCode: escaped
+        head:        "StatusCode: #{status}"
       )
     )
 

app/assets/javascripts/app/lib/app_post/full_quote_header.coffee

@@ -28,7 +28,7 @@ class App.FullQuoteHeader
 
   @fullQuoteHeaderForwardTo: (article) ->
     if article.type.name is 'email' || article.type.name is 'web'
-      @fullQuoteHeaderEnsurePrivacy(article.to) || article.to
+      @fullQuoteHeaderEnsureMultiPrivacy(article.to)
     else if article.sender.name is 'Customer' && article.type.name is 'phone'
       if email_address_id = App.Group.findByAttribute('name', article.to)?.email_address_id
         App.EmailAddress.find(email_address_id).displayName()
@@ -36,15 +36,17 @@ class App.FullQuoteHeader
         article.to
     else if article.sender.name is 'Agent' && article.type.name is 'phone'
       ticket = App.Ticket.find article.ticket_id
-      @fullQuoteHeaderEnsurePrivacy(ticket.customer_id) || @fullQuoteHeaderEnsurePrivacy(article.to) || article.to
+      @fullQuoteHeaderEnsurePrivacy(ticket.customer_id) || @fullQuoteHeaderEnsureMultiPrivacy(article.to)
     else
       article.to
 
   @fullQuoteHeaderForwardCC: (article) ->
-    return if !article.cc
+    @fullQuoteHeaderEnsureMultiPrivacy(article.cc)
 
-    article
-      .cc
+  @fullQuoteHeaderEnsureMultiPrivacy: (input) ->
+    return if !input
+
+    input
       .split(',')
       .map (elem) ->
         elem.trim()

app/assets/javascripts/app/lib/app_post/i18n.coffee

@@ -8,7 +8,12 @@ class App.i18n
   @translateDeep: (input, args...) ->
     if _instance == undefined
       _instance ?= new _i18nSingleton()
-    _instance.translateDeep(input, args)
+    _instance.translateDeep(input, args, false)
+
+  @translateDeepPlain: (input, args...) ->
+    if _instance == undefined
+      _instance ?= new _i18nSingleton()
+    _instance.translateDeep(input, args, true)
 
   @translateContent: (string, args...) ->
     if _instance == undefined
@@ -230,17 +235,20 @@ class _i18nSingleton extends Spine.Module
     return string if !string
     @translate(string, args, true)
 
-  translateDeep: (input, args) =>
+  translateDeep: (input, args, plain) =>
     if _.isArray(input)
       _.map input, (item) =>
-        @translateDeep(item, args)
+        @translateDeep(item, args, plain)
     else if _.isObject(input)
       _.reduce _.keys(input), (memo, item) =>
-        memo[item] = @translateDeep(input[item])
+        memo[item] = @translateDeep(input[item], args, plain)
         memo
       , {}
     else
-      @translateInline(input, args)
+      if plain
+        @translatePlain(input, args)
+      else
+        @translateInline(input, args)
 
 
   translateContent: (string, args) =>

app/assets/javascripts/app/lib/app_post/ticket_create_collection.coffee

@@ -1,27 +0,0 @@
-class _Singleton extends App._CollectionSingletonBase
-  event: 'ticket_create_attributes'
-  restEndpoint: '/ticket_create'
-
-class App.TicketCreateCollection
-  _instance = new _Singleton
-
-  @get: ->
-    _instance.get()
-
-  @one: (callback, init = true) ->
-    _instance.bind(callback, init, true)
-
-  @bind: (callback, init = true) ->
-    _instance.bind(callback, init, false)
-
-  @unbind: (callback) ->
-    _instance.unbind(callback)
-
-  @unbindById: (id) ->
-    _instance.unbindById(id)
-
-  @trigger: ->
-    _instance.trigger()
-
-  @fetch: ->
-    _instance.fetch()

app/assets/javascripts/app/lib/app_post/utils.coffee

@@ -1327,7 +1327,7 @@ class App.Utils
         if type is 'email' && !e.attrs.value.match(/@/) || e.attrs.value.match(/\s/)
           e.preventDefault()
           return false
-        e.attrs.label = e.attrs.value
+        e.attrs.label ||= e.attrs.value
         true
       )
     App.Delay.set(a, 500, undefined, 'tags')

app/assets/javascripts/app/lib/base/bootstrap-tokenfield.js

@@ -654,6 +654,11 @@
       var tokensBefore = this.getTokensList()
       this.setTokens( this.$input.val(), true )
 
+      // remove token text was cleared while editing
+      if (this.$input.data( 'edit' ) && !this.$input.val()) {
+        this.$element.val( this.getTokensList() )
+      }
+
       if (tokensBefore == this.getTokensList() && this.$input.val().length)
         return false // No tokens were added, do nothing (prevent form submit)
 

app/assets/javascripts/app/lib/base/jquery.contenteditable.js

@@ -114,11 +114,22 @@
       sel = window.getSelection()
       if (sel) {
         node = $(sel.anchorNode)
-        if (node && node.parent() && node.parent().is('blockquote')) {
-          e.preventDefault()
-          document.execCommand('Insertparagraph')
-          document.execCommand('Outdent')
-          return
+
+        if (node.closest('blockquote').length > 0) {
+
+          // Special handling when the line is not wrapped inside of a html element.
+          if (!node.is('div') && node.parent().is('blockquote') && node.text()) {
+            e.preventDefault()
+            document.execCommand('formatBlock', false, 'div')
+            document.execCommand('insertParagraph')
+            return
+          }
+          if (!e.shiftKey && node && (node.is('blockquote') || (node.parent() && node.parent().is('blockquote')) || !node.text())) {
+            e.preventDefault()
+            document.execCommand('insertParagraph')
+            document.execCommand('outdent')
+            return
+          }
         }
       }
 

app/assets/javascripts/app/lib/mixins/view_helpers.coffee

@@ -41,17 +41,33 @@ App.ViewHelpers =
     return '' if isNaN(parseInt(time))
 
     # Hours, minutes and seconds
-    hrs = ~~parseInt((time / 3600))
+    hrs  = ~~parseInt((time / 3600))
     mins = ~~parseInt(((time % 3600) / 60))
     secs = parseInt(time % 60)
 
     # Output like "1:01" or "4:03:59" or "123:03:59"
     mins = "0#{mins}" if mins < 10
     secs = "0#{secs}" if secs < 10
+
     if hrs > 0
       return "#{hrs}:#{mins}:#{secs}"
+
     "#{mins}:#{secs}"
 
+  # define time_duration / hh:mm
+  time_duration_hh_mm: (time_in_minutes) ->
+    return '' if !time_in_minutes
+    return '' if isNaN(parseInt(time_in_minutes))
+
+    # Hours, minutes and seconds
+    hrs  = ~~parseInt((time_in_minutes / 60))
+    mins = ~~parseInt((time_in_minutes % 60))
+
+    hrs  = "0#{hrs}" if hrs < 10
+    mins = "0#{mins}" if mins < 10
+
+    "#{hrs}:#{mins}"
+
   # define mask helper
   # mask an value like 'a***********yz'
   M: (item, start = 1, end = 2) ->

app/assets/javascripts/app/lib/spine/ajax.coffee

@@ -234,12 +234,11 @@ class Singleton extends Base
 
   failResponse: (options) =>
     (xhr, statusText, error, settings) =>
-      if options.failResponseNoTrigger isnt true
-        switch settings.type
-          when 'POST' then @createFailed()
-          when 'DELETE' then @destroyFailed()
-        # add errors to calllback
-        @record.trigger('ajaxError', @record, xhr, statusText, error, settings)
+      switch settings.type
+        when 'POST' then @createFailed()
+        when 'DELETE' then @destroyFailed()
+      # add errors to calllback
+      @record.trigger('ajaxError', @record, xhr, statusText, error, settings)
 
       #options.fail?.call(@record, settings)
       detailsRaw = xhr.responseText
@@ -247,8 +246,7 @@ class Singleton extends Base
         details = JSON.parse(detailsRaw)
       options.fail?.call(@record, settings, details)
 
-      if options.failResponseNoTrigger isnt true
-        @record.trigger('destroy', @record)
+      @record.trigger('destroy', @record)
       # /add errors to calllback
 
   createFailed: ->

app/assets/javascripts/app/models/_application_model.coffee

@@ -916,20 +916,25 @@ set new attributes of model (remove already available attributes)
 
       # use jquery instead of ._clone() because we need a deep copy of the obj
       @org_configure_attributes = $.extend(true, [], @configure_attributes)
+    configure_attributes = $.extend(true, [], @configure_attributes)
+    allAttributes = []
     for attribute in attributes
       @attributes.push attribute.name
 
       found = false
-      for attribute_model, index in @configure_attributes
+      for attribute_model, index in configure_attributes
         continue if attribute_model.name != attribute.name
 
-        @configure_attributes[index] = _.extend(attribute_model, attribute)
+        allAttributes.push $.extend(true, attribute_model, attribute)
+        configure_attributes.splice(index, 1) # remove found attribute
 
         found = true
         break
 
       if !found
-        @configure_attributes.push attribute
+        allAttributes.push $.extend(true, {}, attribute)
+
+    @configure_attributes = $.extend(true, [], allAttributes.concat(configure_attributes))
 
   @resetAttributes: ->
     return if _.isEmpty(@org_configure_attributes)

app/assets/javascripts/app/models/object_manager_attribute.coffee

@@ -6,8 +6,8 @@ class App.ObjectManagerAttribute extends App.Model
     { name: 'name',       display: 'Name',     tag: 'input',     type: 'text', limit: 100, null: false },
     { name: 'display',    display: 'Display',  tag: 'input',     type: 'text', limit: 100, null: false },
     { name: 'object',     display: 'Object',   tag: 'input',     readonly: 1 },
-    { name: 'position',   display: 'Position', tag: 'input',     readonly: 1 },
     { name: 'active',     display: 'Active',   tag: 'active',    default: true },
     { name: 'data_type',  display: 'Format',   tag: 'object_manager_attribute', null: false },
     { name: 'updated_at', display: 'Updated',  tag: 'datetime',  readonly: 1 },
+    { name: 'position',   display: 'Position', tag: 'integer', type: 'number', limit: 100, null: true },
   ]

app/assets/javascripts/app/models/organization.coffee

@@ -36,7 +36,7 @@ Using **Organisations** you can **group** customers. This has among others two i
     userResult = ->
       users = []
       for user_id in member_ids
-        user = App.User.find(user_id)
+        user = App.User.fullLocal(user_id)
         continue if !user
         users.push(user)
       return users

app/assets/javascripts/app/models/sla.coffee

@@ -1,5 +1,5 @@
 class App.Sla extends App.Model
-  @configure 'Sla', 'name', 'first_response_time', 'update_time', 'solution_time', 'condition', 'calendar_id'
+  @configure 'Sla', 'name', 'first_response_time', 'response_time', 'update_time', 'solution_time', 'condition', 'calendar_id'
   @extend Spine.Model.Ajax
   @url: @apiPath + '/slas'
   @configure_attributes = [
@@ -12,6 +12,7 @@ class App.Sla extends App.Model
     { name: 'updated_by_id',  display: 'Updated by',      relation: 'User', readonly: 1 },
     { name: 'updated_at',     display: 'Updated',         tag: 'datetime', readonly: 1 },
     { name: 'first_response_time',skipRendering: true },
+    { name: 'response_time',        skipRendering: true },
     { name: 'update_time',        skipRendering: true },
     { name: 'solution_time',      skipRendering: true },
   ]

app/assets/javascripts/app/views/data_privacy/preview.jst.eco

@@ -14,7 +14,7 @@
   </div>
   <div class="form-group js-sure">
     <h3 class="danger-color"><%- @T('Warning') %></h3>
-    <p class="danger-color"><%- @T('There is no rollback of this deletion possible. If you are absolutely sure to do this, then type in "%s" into the input.', App.i18n.translateInline('delete').toUpperCase()) %></p>
+    <p class="danger-color"><%- @T('There is no rollback of this deletion possible. If you are absolutely sure to do this, then type in "%s" into the input.', App.i18n.translatePlain('delete').toUpperCase()) %></p>
     <%- @sure_html %>
   </div>
 </div>

app/assets/javascripts/app/views/generic/auth_provider.jst.eco

@@ -0,0 +1 @@
+<input type="text" disabled="disabled" readonly="readonly" value="<%= @attribute.value %>" class="form-control" />

app/assets/javascripts/app/views/generic/business_hours.jst.eco

@@ -20,8 +20,8 @@
       <td data-day="<%- id %>" data-slot="<%- slot %>" class="form-group day-time<%- ' is-active' if @hours[id].active %>">
         <label for="<%- id %>_start_time">from</label>
         <input type="text" id="<%- id %>_start_time" name="<%= @attribute.name %>::<%- id %>::start" value="<%- @hours[id].timeframes[slot][0] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="0" class="form-control form-control--small time js-time">
-        <label for="monday_end_time">till</label>
-        <input type="text" id="monday_end_time" name="<%= @attribute.name %>::<%- id %>::end" value="<%- @hours[id].timeframes[slot][1] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="1" class="form-control form-control--small time js-time">
+        <label for="<%- id %>_end_time">till</label>
+        <input type="text" id="<%- id %>_end_time" name="<%= @attribute.name %>::<%- id %>::end" value="<%- @hours[id].timeframes[slot][1] %>" data-day="<%- id %>" data-slot="<%- slot %>" data-i="1" class="form-control form-control--small time js-time">
       <% else: %>
       <td class="empty-cell">
       <% end %>

app/assets/javascripts/app/views/generic/object_search/input.jst.eco

@@ -3,7 +3,7 @@
   <% if @attribute.multiple: %>
     <%- @tokens %>
   <% end %>
-  <input name="<%- @attribute.name %>_completion" class="user-select token-input js-objectSelect" autocapitalize="off" placeholder="<%- @Ti(@attribute.placeholder) %>" autocomplete="off" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
+  <input name="<%= @attribute.name %>_completion" class="user-select token-input js-objectSelect form-control" autocapitalize="off" placeholder="<%- @Ti(@attribute.placeholder) %>" autocomplete="off" <%= @attribute.autofocus %> role="textbox" aria-autocomplete="list" value="<%= @name %>" aria-haspopup="true">
   <% if @attribute.disableCreateObject isnt true: %><%- @Icon('arrow-down', 'dropdown-arrow') %><% end %>
 </div>
 

app/assets/javascripts/app/views/generic/object_search/item_organization_members.jst.eco

@@ -4,4 +4,9 @@
       <%- @Icon('arrow-left') %>
       <span class="btn-label"><%- @T('Back') %></span>
     </div>
+
+  <li class="recipientList-controls js-showMoreMembers" organization-member-limit="10">
+    <div class="btn btn--action btn--onDark">
+      <span class="btn-label"><%- @T('show more') %></span>
+    </div>
 </ul>

app/assets/javascripts/app/views/generic/sla_times.jst.eco

@@ -6,7 +6,7 @@
       <th><%- @T('Time') %> <span class="text-muted"><%- @T('in hours') %></span>
   </thead>
   <tbody>
-    <tr class="form-group">
+    <tr>
       <td class="u-positionOrigin">
         <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
           <input type="checkbox" class="js-activateRow" id="first_response_time" name="first_response_time_enabled">
@@ -16,25 +16,51 @@
       <td class="u-clickable js-forward-click">
         <div><%- @T('First Response Time') %></div>
         <p class="subtle"><%- @T('Timeframe for the first response.') %></p>
-      <td class="u-clickable js-focus-input">
+      <td class="u-clickable js-focus-input form-group">
         <input type="hidden" name="first_response_time" value="<%= @first_response_time %>" class="js-timeConvertTo">
         <input type="text" value="<%= @first_response_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom"  placeholder="hh:mm" name="first_response_time_in_text" data-name="first_response_time">
 
-    <tr class="form-group">
+    <tr>
       <td class="u-positionOrigin">
         <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
           <input type="checkbox" class="js-activateRow" id="update_time" name="update_time_enabled">
           <%- @Icon('checkbox', 'icon-unchecked') %>
           <%- @Icon('checkbox-checked', 'icon-checked') %>
         </label>
-      <td class="u-clickable js-forward-click">
-        <div><%- @T('Update Time') %></div>
-        <p class="subtle"><%- @T('Timeframe for every following response.') %></p>
       <td>
-        <input type="hidden" name="update_time" value="<%= @update_time %>" class="js-timeConvertTo">
-        <input type="text" value="<%= @update_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom" placeholder="hh:mm" name="update_time_in_text" data-name="update_time">
+        <div class="u-clickable js-forward-click">
+          <div><%- @T('Update Time') %></div>
+          <p class="subtle"><%- @T('Timeframe between agent updates or for an agent to respond.') %></p>
+        </div>
 
-    <tr class="form-group">
+        <p class="sla_radio_container js-forward-radio">
+          <label class="inline-label radio-replacement">
+            <input class="js-updateTypeSelector" type="radio" name="update_type" value="update" <% if @update_time: %>checked<% end %>>
+            <%- @Icon('radio', 'icon-unchecked') %>
+            <%- @Icon('radio-checked', 'icon-checked') %>
+            <span class="label-text"><%- @T('between agent updates') %></span>
+          </label>
+        </p>
+
+        <p class="sla_radio_container js-forward-radio u-clickable">
+          <label class="inline-label radio-replacement">
+            <input class="js-updateTypeSelector" type="radio" name="update_type" value="response" <% if @response_time: %>checked<% end %>>
+            <%- @Icon('radio', 'icon-unchecked') %>
+            <%- @Icon('radio-checked', 'icon-checked') %>
+            <span class="label-text"><%- @T('for an agent to respond') %></span>
+          </label>
+        </p>
+      <td class="form-group u-clickable js-focus-input u-clickable">
+        <span class="form-group">
+          <input type="hidden" name="update_time" value="<%= @update_time %>" class="js-timeConvertTo">
+          <input type="text" value="<%= @update_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom <% if @response_time: %>hidden<% end %>" placeholder="hh:mm" name="update_time_in_text" data-name="update_time">
+        </span>
+        <span class="form-group">
+          <input type="hidden" name="response_time" value="<%= @response_time %>" class="js-timeConvertTo">
+          <input type="text" value="<%= @response_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom <% if !@response_time: %>hidden<% end %>" placeholder="hh:mm" name="response_time_in_text" data-name="response_time">
+        </span>
+
+    <tr>
       <td class="u-positionOrigin">
         <label class="checkbox-replacement checkbox-replacement--fullscreen dont-grey-out">
           <input type="checkbox" id="solution_time" class="js-activateRow" name="solution_time_enabled">
@@ -44,7 +70,7 @@
       <td class="u-clickable js-forward-click">
         <div><%- @T('Solution Time') %></div>
         <p class="subtle"><%- @T('Timeframe for solving the problem.') %></p>
-      <td>
+      <td class="form-group u-clickable js-focus-input">
         <input type="hidden" name="solution_time" value="<%= @solution_time %>" class="js-timeConvertTo">
         <input type="text" value="<%= @solution_time_in_text %>" class="form-control form-control--small timeframe js-timeConvertFrom" placeholder="hh:mm" name="solution_time_in_text" data-name="solution_time">
 

app/assets/javascripts/app/views/integration/cti.jst.eco

@@ -82,7 +82,7 @@
     <table class="settings-list" style="width: 100%;">
       <thead>
         <tr>
-          <th width="50%"><%- @T('Name') %>
+          <th width="50%"><%- @T('Value') %>
           <th width="50%"><%- @T('Description') %>
       </thead>
       <tbody>

app/assets/javascripts/app/views/integration/placetel.jst.eco

@@ -91,24 +91,30 @@
       </tbody>
     </table>
   </div>
+-->
 
-  <p><%- @T('Default caller id.') %>
+  <p><%- @T('Settings') %>
 
   <div class="settings-entry">
     <table class="settings-list" style="width: 100%;">
       <thead>
         <tr>
-          <th width="50%"><%- @T('Default caller id') %>
-          <th width="50%"><%- @T('Note') %>
+          <th width="50%"><%- @T('Value') %>
+          <th width="50%"><%- @T('Description') %>
       </thead>
       <tbody>
+<!--
         <tr>
           <td class="settings-list-control-cell"><input name="default_caller_id" value="<%= @config.outbound.default_caller_id %>" placeholder="4930609854189" class="form-control form-control--small js-summary">
           <td class="settings-list-row-control"><%- @T('Default caller id for outbound calls.') %>
+-->
+        <tr>
+          <td class="settings-list-control-cell js-viewLimit">
+          <td class="settings-list-row-control"><%- @T('Shown records in caller log.') %>
       </tbody>
     </table>
   </div>
--->
+
   <h2><%- @T('User assignment to telephones') %></h2>
 
   <p><%- @T('User assignment to telephones to be able to offer extended like open new ticket screen on answering a call.') %>

app/assets/javascripts/app/views/integration/sipgate.jst.eco

@@ -79,38 +79,22 @@
     </table>
   </div>
 
-  <p><%- @T('Default caller id.') %>
+  <p><%- @T('Settings') %>
 
   <div class="settings-entry">
     <table class="settings-list" style="width: 100%;">
       <thead>
         <tr>
-          <th width="50%"><%- @T('Default caller id') %>
-          <th width="50%"><%- @T('Note') %>
+          <th width="50%"><%- @T('Value') %>
+          <th width="50%"><%- @T('Description') %>
       </thead>
       <tbody>
         <tr>
           <td class="settings-list-control-cell"><input name="default_caller_id" value="<%= @config.outbound.default_caller_id %>" placeholder="4930609854189" class="form-control form-control--small js-summary">
           <td class="settings-list-row-control"><%- @T('Default caller id for outbound calls.') %>
-      </tbody>
-    </table>
-  </div>
-
-  <p><%- @T('In order for Zammad to access %s, a %s API user and password must be stored here', 'Sipgate', 'Sipgate') %>:<p>
-  <div class="settings-entry">
-    <table class="settings-list" style="width: 100%;">
-      <thead>
         <tr>
-          <th width="20%"><%- @T('Type') %>
-          <th width="80%"><%- @T('Content') %>
-      </thead>
-      <tbody>
-        <tr>
-          <td class="settings-list-row-control"><%- @T('API User') %>
-          <td class="settings-list-control-cell"><input type="input" class="form-control form-control--small js-select" value="<%= @config.api_user %>" name="api_user" placeholder="someuser@example.com">
-        <tr>
-          <td class="settings-list-row-control"><%- @T('API Password') %>
-          <td class="settings-list-control-cell"><input type="password" class="form-control form-control--small js-select" value="<%= @config.api_password %>" name="api_password" placeholder="">
+          <td class="settings-list-control-cell js-viewLimit">
+          <td class="settings-list-row-control"><%- @T('Shown records in caller log.') %>
       </tbody>
     </table>
   </div>

app/assets/javascripts/app/views/object_manager/index.jst.eco

@@ -55,6 +55,7 @@
         <th class=""><%- @T('Display') %></th>
         <th class=""><%- @T('Name') %></th>
         <th class="" style="width: 200px;"><%- @T('Type') %></th>
+        <th><%- @T('Position') %></th>
         <th class="" style="width: 140px;"><%- @T('Action') %></th>
       </tr>
     </thead>
@@ -64,6 +65,7 @@
         <td><%= item.display %></td>
         <td><%= item.name %></td>
         <td><%= item.data_type %></td>
+        <td><%= item.position %></td>
         <td>
           <% if item.to_create is true: %>
             <%- @T('will be created') %>

app/assets/javascripts/app/views/popover/organization.jst.eco

@@ -3,7 +3,7 @@
 <% if  @object.member_ids: %>
   <hr>
   <div class="popover-block">
-    <label><%- @T('Members') %></label>
+    <label><%- @T('Members') %> (<%= @object.member_ids.length %>)</label>
     <div class="userList js-userList"></div>
   </div>
 <% end %>

app/assets/javascripts/app/views/sla/index.jst.eco

@@ -34,15 +34,19 @@
       <div class="action-block action-block--flex">
         <div class="label"><%- @T('Escalation Times') %></div>
         <% if sla.first_response_time: %>
-          <%- sla.first_response_time_in_text %> <%- @T('hours') %> - <%- @T('First Response Time') %>
+          <%- @time_duration_hh_mm(sla.first_response_time) %> <%- @T('hours') %> - <%- @T('First Response Time') %>
+        <% end %>
+        <% if sla.response_time: %>
+          <br>
+          <%- @time_duration_hh_mm(sla.response_time) %> <%- @T('hours') %> - <%- @T('Response Time') %>
         <% end %>
         <% if sla.update_time: %>
           <br>
-          <%- sla.update_time_in_text %> <%- @T('hours') %> - <%- @T('Update Time') %>
+          <%- @time_duration_hh_mm(sla.update_time) %> <%- @T('hours') %> - <%- @T('Update Time') %>
         <% end %>
         <% if sla.solution_time: %>
           <br>
-          <%- sla.solution_time_in_text %> <%- @T('hours') %> - <%- @T('Solution Time') %>
+          <%- @time_duration_hh_mm(sla.solution_time) %> <%- @T('hours') %> - <%- @T('Solution Time') %>
         <% end %>
         <br>
       </div>

app/assets/javascripts/application.js

@@ -65,9 +65,9 @@ Date.prototype.getWeek = function() {
 
 function difference(object1, object2) {
   var changes = {};
-  for (var name in object1) {
-    if (name in object2) {
-      if (_.isObject(object2[name]) && !_.isArray(object2[name])) {
+  _.uniq(Object.keys(object1).concat(Object.keys(object2))).forEach(function(name) {
+    if (name in object1 && name in object2) {
+      if (_.isObject(object1[name]) && !_.isArray(object1[name]) && _.isObject(object2[name]) && !_.isArray(object2[name])) {
         var diff = difference(object1[name], object2[name]);
         if (!_.isEmpty(diff)) {
             changes[name] = diff;
@@ -75,8 +75,10 @@ function difference(object1, object2) {
       } else if (!_.isEqual(object1[name], object2[name])) {
         changes[name] = object2[name];
       }
+    } else {
+      changes[name] = object2[name]
     }
-  }
+  })
   return changes;
 }
 

app/assets/stylesheets/font.css

@@ -1,39 +1,39 @@
 @font-face {
   font-family: 'Fira Sans';
-  src: url('fonts/FiraSans-Bold.eot');
-  src: url('fonts/FiraSans-Bold.woff2') format('woff2'),
-     url('fonts/FiraSans-Bold.woff') format('woff'),
-     url('fonts/FiraSans-Bold.ttf') format('truetype');
+  src: url('assets/fonts/FiraSans-Bold.eot');
+  src: url('assets/fonts/FiraSans-Bold.woff2') format('woff2'),
+    url('assets/fonts/FiraSans-Bold.woff') format('woff'),
+    url('assets/fonts/FiraSans-Bold.ttf') format('truetype');
   font-weight: bold;
   font-style: normal;
 }
 
 @font-face {
   font-family: 'Fira Sans';
-  src: url('fonts/FiraSans-Regular.eot');
-  src: url('fonts/FiraSans-Regular.woff2') format('woff2'),
-     url('fonts/FiraSans-Regular.woff') format('woff'),
-     url('fonts/FiraSans-Regular.ttf') format('truetype');
+  src: url('assets/fonts/FiraSans-Regular.eot');
+  src: url('assets/fonts/FiraSans-Regular.woff2') format('woff2'),
+    url('assets/fonts/FiraSans-Regular.woff') format('woff'),
+    url('assets/fonts/FiraSans-Regular.ttf') format('truetype');
   font-weight: normal;
   font-style: normal;
 }
 
 @font-face {
   font-family: 'Fira Sans';
-  src: url('fonts/FiraSans-Medium.eot');
-  src: url('fonts/FiraSans-Medium.woff2') format('woff2'),
-     url('fonts/FiraSans-Medium.woff') format('woff'),
-     url('fonts/FiraSans-Medium.ttf') format('truetype');
+  src: url('assets/fonts/FiraSans-Medium.eot');
+  src: url('assets/fonts/FiraSans-Medium.woff2') format('woff2'),
+    url('assets/fonts/FiraSans-Medium.woff') format('woff'),
+    url('assets/fonts/FiraSans-Medium.ttf') format('truetype');
   font-weight: 500;
   font-style: normal;
 }
 
 @font-face {
   font-family: 'Fira Sans';
-  src: url('fonts/FiraSans-Light.eot');
-  src: url('fonts/FiraSans-Light.woff2') format('woff2'),
-     url('fonts/FiraSans-Light.woff') format('woff'),
-     url('fonts/FiraSans-Light.ttf') format('truetype');
+  src: url('assets/fonts/FiraSans-Light.eot');
+  src: url('assets/fonts/FiraSans-Light.woff2') format('woff2'),
+    url('assets/fonts/FiraSans-Light.woff') format('woff'),
+    url('assets/fonts/FiraSans-Light.ttf') format('truetype');
   font-weight: 300;
   font-style: normal;
 }

app/assets/stylesheets/zammad.scss

@@ -358,6 +358,26 @@ ol, ul {
   z-index: 1;
 }
 
+code {
+  background: hsla(0, 0%, 0%, 0.2);
+  border-radius: 3px;
+  box-decoration-break: clone;
+}
+
+code,
+.hljs {
+  padding: 2px 4px;
+  font-size: 0.88em;
+}
+
+.hljs {
+  background: none;
+}
+
+pre code.hljs {
+  font-size: 1em;
+}
+
 pre {
   display: block;
   padding: 9.5px;
@@ -371,30 +391,26 @@ pre {
   border: 1px solid hsl(0,0%,90%);
   border-radius: 3px;
 }
+
+.modal-content pre {
+  background: hsl(0, 0%, 97%);
+  border: 1px solid hsl(0, 0%, 87%);
+}
+
 pre code {
   padding: 0;
   font-size: inherit;
   color: inherit;
   white-space: pre-wrap;
-  background-color: transparent;
-  border-radius: 0;
-}
-
-.hljs,
-code {
   background: none;
-  padding: 2px 4px;
-  font-size: 0.88em;
-}
+  border-radius: 0;
+  border: none;
+  overflow-x: auto;
 
-code:not(.hljs) {
-  border: 1px solid rgba(0,0,0,.2);
-  border-radius: 3px;
-  white-space: nowrap;
-}
-
-pre code.hljs {
-  font-size: 1em;
+  &.hljs {
+    padding: 0;
+    background: none;
+  }
 }
 
 .textarea::placeholder,
@@ -13157,3 +13173,10 @@ span.is-disabled {
 .text-modules-box {
   max-height: 40vh;
 }
+
+.sla_times {
+  .sla_radio_container {
+    padding-top: 0.5em;
+    padding-left: 0.5em;
+  }
+}

app/controllers/application_controller/authenticates.rb

@@ -43,6 +43,10 @@ module ApplicationController::Authenticates
   end
 
   def authentication_check_only(auth_param = {})
+    if Rails.env.test? && ENV['FAKE_SELENIUM_LOGIN_USER_ID'].present? && session[:user_id].blank?
+      session[:user_id] = ENV['FAKE_SELENIUM_LOGIN_USER_ID'].to_i
+    end
+
     # logger.debug 'authentication_check'
     # logger.debug params.inspect
     # logger.debug session.inspect

app/controllers/calendars_controller.rb

@@ -38,6 +38,7 @@ class CalendarsController < ApplicationController
   end
 
   def destroy
+    model_references_check(Calendar, params)
     model_destroy_render(Calendar, params)
   end
 

app/controllers/groups_controller.rb

@@ -149,6 +149,7 @@ curl http://localhost/api/v1/groups/{id} -v -u #{login}:#{password} -H "Content-
 =end
 
   def destroy
+    model_references_check(Group, params)
     model_destroy_render(Group, params)
   end
 end

app/controllers/import_freshdesk_controller.rb

@@ -50,9 +50,9 @@ class ImportFreshdeskController < ApplicationController
 
     Setting.set('import_freshdesk_endpoint_key', params[:token])
 
-    result = Sequencer.process('Import::Freshdesk::ConnectionTest')
+    connection_result = Sequencer.process('Import::Freshdesk::ConnectionTest')
 
-    if !result[:connected]
+    if !connection_result[:connected]
 
       Setting.set('import_freshdesk_endpoint_key', nil)
 
@@ -63,6 +63,19 @@ class ImportFreshdeskController < ApplicationController
       return
     end
 
+    permission_result = Sequencer.process('Import::Freshdesk::PermissionCheck')
+
+    if !permission_result[:permission_present]
+
+      Setting.set('import_freshdesk_endpoint_key', nil)
+
+      render json: {
+        result:        'invalid',
+        message_human: 'Missing administrator permission!',
+      }
+      return
+    end
+
     render json: {
       result: 'ok',
     }

app/controllers/integration/smime_controller.rb

@@ -42,9 +42,7 @@ class Integration::SMIMEController < ApplicationController
       string = params[:file].read.force_encoding('utf-8')
     end
 
-    items = string.scan(%r{.+?-+END(?: TRUSTED)? CERTIFICATE-+}mi).each_with_object([]) do |cert, result|
-      result << SMIMECertificate.create!(public_key: cert)
-    end
+    items = SMIMECertificate.create_certificates(string)
 
     render json: {
       result:   'ok',
@@ -73,14 +71,8 @@ class Integration::SMIMEController < ApplicationController
 
     raise "Parameter 'data' or 'file' required." if string.blank?
 
-    private_key = OpenSSL::PKey.read(string, params[:secret])
-    modulus     = private_key.public_key.n.to_s(16)
-
-    certificate = SMIMECertificate.find_by(modulus: modulus)
-
-    raise Exceptions::UnprocessableEntity, 'Unable for find certificate for this private key.' if !certificate
-
-    certificate.update!(private_key: string, private_key_secret: params[:secret])
+    SMIMECertificate.create_certificates(string)
+    SMIMECertificate.create_private_keys(string, params[:secret])
 
     render json: {
       result: 'ok',

app/controllers/object_manager_attributes_controller.rb

@@ -29,7 +29,7 @@ class ObjectManagerAttributesController < ApplicationController
     )
     raise Exceptions::UnprocessableEntity, 'already exists' if exists
 
-    add_attribute_using_params(permitted_params.merge(position: 1550), status: :created)
+    add_attribute_using_params(permitted_params, status: :created)
   end
 
   # PUT /object_manager_attributes/1

app/controllers/reports_controller.rb

@@ -22,26 +22,34 @@ class ReportsController < ApplicationController
     get_params = params_all
     return if !get_params
 
-    result = {}
-    get_params[:metric][:backend].each do |backend|
-      condition = get_params[:profile].condition
-      if backend[:condition]
-        backend[:condition].merge(condition)
-      else
-        backend[:condition] = condition
-      end
-      next if !backend[:adapter]
+    begin
+      result = {}
+      get_params[:metric][:backend].each do |backend|
+        condition = get_params[:profile].condition
+        if backend[:condition]
+          backend[:condition].merge(condition)
+        else
+          backend[:condition] = condition
+        end
+        next if !backend[:adapter]
 
-      result[backend[:name]] = backend[:adapter].aggs(
-        range_start:     get_params[:start],
-        range_end:       get_params[:stop],
-        interval:        get_params[:range],
-        selector:        backend[:condition],
-        params:          backend[:params],
-        timezone:        get_params[:timezone],
-        timezone_offset: get_params[:timezone_offset],
-        current_user:    current_user
-      )
+        result[backend[:name]] = backend[:adapter].aggs(
+          range_start:     get_params[:start],
+          range_end:       get_params[:stop],
+          interval:        get_params[:range],
+          selector:        backend[:condition],
+          params:          backend[:params],
+          timezone:        get_params[:timezone],
+          timezone_offset: get_params[:timezone_offset],
+          current_user:    current_user
+        )
+      end
+    rescue => e
+      if e.message.include? 'Conflicting date range'
+        raise Exceptions::UnprocessableEntity, 'Conflicting date ranges. Please check your selected report profile.'
+      end
+
+      raise e
     end
 
     render json: {

app/jobs/ticket_create_screen_job.rb

@@ -1,31 +0,0 @@
-# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
-
-class TicketCreateScreenJob < ApplicationJob
-  include HasActiveJobLock
-
-  def perform
-    Sessions.list.each do |client_id, data|
-      next if client_id.blank?
-
-      user_id = data&.dig(:user, 'id')
-      next if user_id.blank?
-
-      user = User.lookup(id: user_id)
-      next if !user&.permissions?('ticket.agent')
-
-      # get attributes to update
-      ticket_create_attributes = Ticket::ScreenOptions.attributes_to_change(
-        current_user: user,
-      )
-
-      # no data exists
-      next if ticket_create_attributes.blank?
-
-      Rails.logger.debug { "push ticket_create for user #{user.id}" }
-      Sessions.send(client_id, {
-                      event: 'ticket_create_attributes',
-                      data:  ticket_create_attributes,
-                    })
-    end
-  end
-end

app/models/calendar.rb

@@ -373,18 +373,14 @@ returns
     end
 
     # check if sla's are refer to an existing calendar
-    default_calendar = Calendar.find_by(default: true)
-    Sla.find_each do |sla|
-      if !sla.calendar_id
-        sla.calendar_id = default_calendar.id
-        sla.save!
-        next
-      end
-      if !Calendar.exists?(id: sla.calendar_id)
+    if destroyed?
+      default_calendar = Calendar.find_by(default: true)
+      Sla.where(calendar_id: id).find_each do |sla|
         sla.calendar_id = default_calendar.id
         sla.save!
       end
     end
+
     true
   end
 

app/models/channel/driver/sms/message_bird.rb

@@ -17,7 +17,7 @@ class Channel::Driver::Sms::MessageBird < Channel::Driver::Sms::Base
       send_create(options, attr)
       true
     rescue => e
-      Rails.logger.debug { "MessageBird error: #{e.inspect}" }
+      Rails.logger.error { "MessageBird error: #{e.inspect}" }
       raise e
     end
   end

app/models/channel/email_parser.rb

@@ -606,6 +606,20 @@ process unprocessable_mails (tmp/unprocessable_mail/*.eml) again
     if mail.html_part&.body.present?
       content_type = mail.html_part.mime_type || 'text/plain'
       body = body_text(mail.html_part, strict_html: true)
+    elsif mail.text_part.present? && mail.all_parts.any? { |elem| elem.inline? && elem.content_type&.start_with?('image') }
+      content_type = 'text/html'
+
+      body = mail
+        .all_parts
+        .reduce('') do |memo, part|
+          if part.mime_type == 'text/plain' && !part.attachment?
+            memo += body_text(part, strict_html: false).text2html
+          elsif part.inline? && part.content_type&.start_with?('image')
+            memo += "<img src=\'cid:#{part.cid}\'>"
+          end
+
+          memo
+        end
     elsif mail.text_part.present?
       content_type = 'text/plain'
 
@@ -614,9 +628,6 @@ process unprocessable_mails (tmp/unprocessable_mail/*.eml) again
         .reduce('') do |memo, part|
           if part.mime_type == 'text/plain' && !part.attachment?
             memo += body_text(part, strict_html: false)
-          elsif part.inline? && part.content_type&.start_with?('image')
-            content_type = 'text/html'
-            memo += "<img src=\'cid:#{part.cid}\'>"
           end
 
           memo

app/models/concerns/has_group_relation_definition.rb

@@ -14,8 +14,7 @@ module HasGroupRelationDefinition
     validates :access, presence: true
     validate :validate_access
 
-    after_save :touch_related
-    after_destroy :touch_related
+    after_commit :touch_related
   end
 
   private

app/models/concerns/has_groups.rb

@@ -251,7 +251,6 @@ module HasGroups
     yield
     self.group_access_buffer = nil
     cache_delete
-    push_ticket_create_screen_background_job
   end
 
   def process_group_access_buffer

app/models/concerns/has_roles.rb

@@ -6,9 +6,9 @@ module HasRoles
   included do
     has_and_belongs_to_many :roles,
                             before_add:    %i[validate_agent_limit_by_role validate_roles],
-                            after_add:     %i[cache_update check_notifications push_ticket_create_screen_for_role_change],
+                            after_add:     %i[cache_update check_notifications],
                             before_remove: :last_admin_check_by_role,
-                            after_remove:  %i[cache_update push_ticket_create_screen_for_role_change]
+                            after_remove:  %i[cache_update]
   end
 
   # Checks a given Group( ID) for given access(es) for the instance associated roles.
@@ -45,15 +45,6 @@ module HasRoles
     )
   end
 
-  def push_ticket_create_screen_for_role_change(role)
-    return if Setting.get('import_mode')
-
-    permission = Permission.lookup(name: 'ticket.agent')
-    return if !role.permissions.exists?(id: permission.id)
-
-    push_ticket_create_screen_background_job
-  end
-
   # methods defined here are going to extend the class, not the instance of it
   class_methods do