# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ class FormController < ApplicationController prepend_before_action -> { authorize! }, only: %i[configuration submit] skip_before_action :verify_csrf_token before_action :cors_preflight_check after_action :set_access_control_headers_execute skip_before_action :user_device_log def configuration return if !fingerprint_exists? return if limit_reached? api_path = Rails.configuration.api_path http_type = Setting.get('http_type') fqdn = Setting.get('fqdn') endpoint = "#{http_type}://#{fqdn}#{api_path}/form_submit" result = { enabled: Setting.get('form_ticket_create'), endpoint: endpoint, token: token_gen(params[:fingerprint]) } if authorized?(policy_record, :test?) result[:enabled] = true end render json: result, status: :ok end def submit return if !fingerprint_exists? return if !token_valid?(params[:token], params[:fingerprint]) return if limit_reached? # validate input errors = {} if params[:name].blank? errors['name'] = 'required' end if params[:title].blank? errors['title'] = 'required' end if params[:body].blank? errors['body'] = 'required' end if params[:email].blank? errors['email'] = 'required' else begin email_address_validation = EmailAddressValidation.new(params[:email]) if !email_address_validation.valid_format? || !email_address_validation.valid_mx? errors['email'] = 'invalid' end rescue => e message = e.to_s Rails.logger.info "Can't verify email #{params[:email]}: #{message}" # ignore 450, graylistings errors['email'] = message if message.exclude?('450') end end if errors.present? render json: { errors: errors }, status: :ok return end name = params[:name].strip email = params[:email].strip.downcase customer = User.find_by(email: email) if !customer role_ids = Role.signup_role_ids customer = User.create( firstname: name, lastname: '', email: email, active: true, role_ids: role_ids, updated_by_id: 1, created_by_id: 1, ) end ticket = nil # set current user UserInfo.current_user_id = customer.id ApplicationHandleInfo.in_context('form') do # rubocop:disable Metrics/BlockLength group = Group.find_by(id: Setting.get('form_ticket_create_group_id')) if !group group = Group.where(active: true).first if !group group = Group.first end end ticket = Ticket.create!( group_id: group.id, customer_id: customer.id, title: params[:title], preferences: { form: { remote_ip: request.remote_ip, fingerprint_md5: Digest::MD5.hexdigest(params[:fingerprint]), } } ) article = Ticket::Article.create!( ticket_id: ticket.id, type_id: Ticket::Article::Type.find_by(name: 'web').id, sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, body: params[:body], subject: params[:title], internal: false, ) params[:file]&.each do |file| Store.add( object: 'Ticket::Article', o_id: article.id, data: file.read, filename: file.original_filename, preferences: { 'Mime-Type' => file.content_type, } ) end end UserInfo.current_user_id = 1 result = { ticket: { id: ticket.id, number: ticket.number } } render json: result, status: :ok end private # we don't wann to tell what the cause for the authorization error is # so we capture the exception and raise an anonymized one def authorize!(...) super rescue Pundit::NotAuthorizedError raise Exceptions::Forbidden end def token_gen(fingerprint) crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret')[0, 32], serializer: JSON) fingerprint = "#{Base64.strict_encode64(Setting.get('fqdn'))}:#{Time.zone.now.to_i}:#{Base64.strict_encode64(fingerprint)}" Base64.strict_encode64(crypt.encrypt_and_sign(fingerprint)) end def token_valid?(token, fingerprint) if token.blank? Rails.logger.info 'No token for form!' raise Exceptions::Forbidden end begin crypt = ActiveSupport::MessageEncryptor.new(Setting.get('application_secret')[0, 32], serializer: JSON) result = crypt.decrypt_and_verify(Base64.decode64(token)) rescue Rails.logger.info 'Invalid token for form!' raise Exceptions::NotAuthorized end if result.blank? Rails.logger.info 'Invalid token for form!' raise Exceptions::NotAuthorized end parts = result.split(':') if parts.count != 3 Rails.logger.info "Invalid token for form (need to have 3 parts, only #{parts.count} found)!" raise Exceptions::NotAuthorized end fqdn_local = Base64.decode64(parts[0]) if fqdn_local != Setting.get('fqdn') Rails.logger.info "Invalid token for form (invalid fqdn found #{fqdn_local} != #{Setting.get('fqdn')})!" raise Exceptions::NotAuthorized end fingerprint_local = Base64.decode64(parts[2]) if fingerprint_local != fingerprint Rails.logger.info "Invalid token for form (invalid fingerprint found #{fingerprint_local} != #{fingerprint})!" raise Exceptions::NotAuthorized end if parts[1].to_i < (Time.zone.now.to_i - (60 * 60 * 24)) Rails.logger.info 'Invalid token for form (token expired})!' raise Exceptions::NotAuthorized end true end def limit_reached? return false if !SearchIndexBackend.enabled? # quote ipv6 ip' remote_ip = request.remote_ip.gsub(':', '\\:') # in elasticsearch7 "created_at:>now-1h" is not working. Needed to catch -2h form_limit_by_ip_per_hour = Setting.get('form_ticket_create_by_ip_per_hour') || 20 result = SearchIndexBackend.search("preferences.form.remote_ip:'#{remote_ip}' AND created_at:>now-2h", 'Ticket', limit: form_limit_by_ip_per_hour) raise Exceptions::Forbidden if result.count >= form_limit_by_ip_per_hour.to_i form_limit_by_ip_per_day = Setting.get('form_ticket_create_by_ip_per_day') || 240 result = SearchIndexBackend.search("preferences.form.remote_ip:'#{remote_ip}' AND created_at:>now-1d", 'Ticket', limit: form_limit_by_ip_per_day) raise Exceptions::Forbidden if result.count >= form_limit_by_ip_per_day.to_i form_limit_per_day = Setting.get('form_ticket_create_per_day') || 5000 result = SearchIndexBackend.search('preferences.form.remote_ip:* AND created_at:>now-1d', 'Ticket', limit: form_limit_per_day) raise Exceptions::Forbidden if result.count >= form_limit_per_day.to_i false end def fingerprint_exists? return true if params[:fingerprint].present? && params[:fingerprint].length > 30 Rails.logger.info 'No fingerprint given!' raise Exceptions::Forbidden end end