# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ class Channel::Driver::Sms::MessageBird < Channel::Driver::Sms::Base NAME = 'sms/message_bird'.freeze def fetchable?(_channel) false end def send(options, attr, _notification = false) Rails.logger.info "Sending SMS to recipient #{attr[:recipient]}" return true if Setting.get('import_mode') Rails.logger.info "Backend sending MessageBird SMS to #{attr[:recipient]}" begin send_create(options, attr) true rescue => e Rails.logger.error { "MessageBird error: #{e.inspect}" } raise e end end def send_create(options, attr) return if Setting.get('developer_mode') api(options).message_create(options[:sender], attr[:recipient], attr[:message]) end def process(_options, attr, channel) Rails.logger.info "Receiving SMS frim recipient #{attr['originator']}" # prevent already created articles if attr['message_id'].present? && Ticket::Article.exists?(message_id: attr['message_id']) return [:json, {}] end # find sender user = user_by_mobile(attr['originator']) UserInfo.current_user_id = user.id process_ticket(attr, channel, user) [:json, {}] end def create_ticket(attr, channel, user) title = cut_title(attr['incomingMessage']) ticket = Ticket.new( group_id: channel.group_id, title: title, state_id: Ticket::State.find_by(default_create: true).id, priority_id: Ticket::Priority.find_by(default_create: true).id, customer_id: user.id, preferences: { channel_id: channel.id, sms: { originator: attr['originator'], recipient: attr['recipient'], } } ) ticket.save! ticket end def create_article(attr, channel, ticket) Ticket::Article.create!( ticket_id: ticket.id, type: article_type_sms, sender: Ticket::Article::Sender.find_by(name: 'Customer'), body: attr['incomingMessage'], from: attr['originator'], to: attr['recipient'], message_id: attr['message_id'], content_type: 'text/plain', preferences: { channel_id: channel.id, sms: { reference: attr['reference'], } } ) end def self.definition { name: 'message_bird', adapter: 'sms/message_bird', account: [ { name: 'options::webhook_token', display: 'Webhook Token', tag: 'input', type: 'text', limit: 200, null: false, default: Digest::MD5.hexdigest(SecureRandom.uuid), disabled: true, readonly: true }, { name: 'options::token', display: 'Token', tag: 'input', type: 'text', limit: 255, null: false }, { name: 'options::sender', display: 'Sender', tag: 'input', type: 'text', limit: 200, null: false, placeholder: '+491710000000' }, { name: 'group_id', display: 'Destination Group', tag: 'select', null: false, relation: 'Group', nulloption: true, filter: { active: true } }, ], notification: [ { name: 'options::token', display: 'Token', tag: 'input', type: 'text', limit: 255, null: false }, { name: 'options::sender', display: 'Sender', tag: 'input', type: 'text', limit: 200, null: false, placeholder: '+491710000000' }, ], } end private def api(options) require 'messagebird' @api ||= ::MessageBird::Client.new(options[:token]) end end