# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ class ExcelSheet::Ticket < ExcelSheet =begin excel = ExcelSheet::Ticket.new( title: "#{year}-#{month}", ticket_ids: ticket_ids, additional_attributes: additional_attributes, additional_attributes_header: additional_attributes_header, timezone: params[:timezone], locale: current_user.locale, ) excel.content =end def initialize(params) @ticket_ids = params[:ticket_ids] || [] @additional_attributes = params[:additional_attributes] || [] @additional_attributes_header = params[:additional_attributes_header] || [] super( title: params[:title], header: ticket_header, records: [], timezone: params[:timezone], locale: params[:locale] ) end def ticket_header header = [ { display: '#', name: 'number', width: 18, data_type: 'string' }, { display: __('Title'), name: 'title', width: 34, data_type: 'string' }, { display: __('State'), name: 'state_id', width: 14, data_type: 'string' }, { display: __('Priority'), name: 'priority_id', width: 14, data_type: 'string' }, { display: __('Group'), name: 'group_id', width: 20, data_type: 'string' }, { display: __('Owner'), name: 'owner_id', width: 20, data_type: 'string' }, { display: __('Customer'), name: 'customer_id', width: 20, data_type: 'string' }, { display: __('Organization'), name: 'organization_id', width: 20, data_type: 'string' }, { display: __('Create Channel'), name: 'create_article_type_id', width: 10, data_type: 'string' }, { display: __('Sender'), name: 'create_article_sender_id', width: 14, data_type: 'string' }, { display: __('Tags'), name: 'tag_list', width: 20, data_type: 'string' }, { display: __('Time Units Total'), name: 'time_unit', width: 10, data_type: 'float' }, ] header.concat(@additional_attributes_header) if @additional_attributes_header # ObjectManager attributes ObjectManager::Attribute .where( active: true, to_create: false, object_lookup: ObjectLookup.lookup(name: 'Ticket') ) .where.not( name: header.pluck(:name) ) .where.not( display: header.pluck(:display) ) .pluck_as_hash(:name, :display, :data_type, :data_option) .each { |elem| elem[:width] = 20 } .then { |objects| header.concat(objects) } header.concat([ { display: __('Created At'), name: 'created_at', width: 18, data_type: 'datetime' }, { display: __('Updated At'), name: 'updated_at', width: 18, data_type: 'datetime' }, { display: __('Closed At'), name: 'close_at', width: 18, data_type: 'datetime' }, { display: __('Close Escalation At'), name: 'close_escalation_at', width: 18, data_type: 'datetime' }, { display: __('Close In Min'), name: 'close_in_min', width: 10, data_type: 'integer' }, { display: __('Close Diff In Min'), name: 'close_diff_in_min', width: 10, data_type: 'integer' }, { display: __('First Response At'), name: 'first_response_at', width: 18, data_type: 'datetime' }, { display: __('First Response Escalation At'), name: 'first_response_escalation_at', width: 18, data_type: 'datetime' }, { display: __('First Response In Min'), name: 'first_response_in_min', width: 10, data_type: 'integer' }, { display: __('First Response Diff In Min'), name: 'first_response_diff_in_min', width: 10, data_type: 'integer' }, { display: __('Update Escalation At'), name: 'update_escalation_at', width: 18, data_type: 'datetime' }, { display: __('Update In Min'), name: 'update_in_min', width: 10, data_type: 'integer' }, { display: __('Update Diff In Min'), name: 'update_diff_in_min', width: 10, data_type: 'integer' }, { display: __('Last Contact At'), name: 'last_contact_at', width: 18, data_type: 'datetime' }, { display: __('Last Contact Agent At'), name: 'last_contact_agent_at', width: 18, data_type: 'datetime' }, { display: __('Last Contact Customer At'), name: 'last_contact_customer_at', width: 18, data_type: 'datetime' }, { display: __('Article Count'), name: 'article_count', width: 10, data_type: 'integer' }, { display: __('Escalation At'), name: 'escalation_at', width: 18, data_type: 'datetime' }, ]) end def gen_rows @ticket_ids.each_with_index do |ticket_id, index| ticket = ::Ticket.lookup(id: ticket_id) raise "Can't find Ticket with ID #{ticket_id} for '#{@title}' #{self.class.name} generation" if !ticket gen_row_by_header(ticket, @additional_attributes[index]) rescue => e Rails.logger.error e end end end