# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ class Sessions::Event::ChatStatusCustomer < Sessions::Event::ChatBase =begin a customer requests the current state of a chat payload { event: 'chat_status_agent', data: { session_id: 'the id of the current chat session', url: 'optional url', # will trigger a chat_session_notice to agent }, } return is sent as message back to peer =end def run return super if super return if !check_chat_exists return if blocked_ip? return if blocked_country? return if blocked_origin? # check if it's a chat sessin reconnect session_id = nil if @payload['data']['session_id'] session_id = @payload['data']['session_id'] # update recipients of existing sessions chat_session = Chat::Session.find_by(session_id: session_id) if chat_session chat_session.add_recipient(@client_id, true) # sent url update to agent if @payload['data']['url'] message = { event: 'chat_session_notice', data: { session_id: chat_session.session_id, message: @payload['data']['url'], }, } chat_session.send_to_recipients(message, @client_id) end end end { event: 'chat_status_customer', data: current_chat.customer_state(session_id), } end def blocked_ip? return false if !current_chat.blocked_ip?(remote_ip) send_unavailable true end def blocked_country? return false if !current_chat.blocked_country?(remote_ip) send_unavailable true end def blocked_origin? return false if current_chat.website_allowed?(origin) send_unavailable true end def send_unavailable error = { event: 'chat_error', data: { state: 'chat_unavailable', }, } Sessions.send(@client_id, error) end end