# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/ require 'test_helper' class OnlineNotificationTest < ActiveSupport::TestCase setup do role = Role.lookup(name: 'Agent') @group = Group.create_or_update( name: 'OnlineNotificationTest', updated_by_id: 1, created_by_id: 1 ) @agent_user1 = User.create_or_update( login: 'agent_online_notify1', firstname: 'Bob', lastname: 'Smith', email: 'agent_online_notify1@example.com', password: 'some_pass', active: true, role_ids: [role.id], group_ids: [@group.id], updated_by_id: 1, created_by_id: 1 ) @agent_user2 = User.create_or_update( login: 'agent_online_notify2', firstname: 'Bob', lastname: 'Smith', email: 'agent_online_notify2@example.com', password: 'some_pass', active: true, role_ids: [role.id], group_ids: [@group.id], updated_by_id: 1, created_by_id: 1 ) @customer_user = User.lookup(email: 'nicole.braun@zammad.org') calendar1 = Calendar.create_or_update( name: 'EU 1 - test', timezone: 'Europe/Berlin', business_hours: { mon: { active: true, timeframes: [ ['00:00', '23:59'] ] }, tue: { active: true, timeframes: [ ['00:00', '23:59'] ] }, wed: { active: true, timeframes: [ ['00:00', '23:59'] ] }, thu: { active: true, timeframes: [ ['00:00', '23:59'] ] }, fri: { active: true, timeframes: [ ['00:00', '23:59'] ] }, sat: { active: true, timeframes: [ ['00:00', '23:59'] ] }, sun: { active: true, timeframes: [ ['00:00', '23:59'] ] }, }, default: true, ical_url: nil, updated_by_id: 1, created_by_id: 1, ) Sla.create_or_update( name: 'test sla 1', condition: {}, first_response_time: 20, update_time: 60, solution_time: 120, calendar_id: calendar1.id, updated_by_id: 1, created_by_id: 1, ) end test 'ticket notification' do ApplicationHandleInfo.current = 'application_server' # case #1 ticket1 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 1 (äöüß)!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, ) Ticket::Article.create( ticket_id: ticket1.id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false ) # remember ticket tickets = [] tickets.push ticket1 # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already closed assert(OnlineNotification.all_seen?('Ticket', ticket1.id)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'create', @agent_user1, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, false)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'create', @agent_user1, true)) ticket1.update!( title: 'Unit Test 1 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: @customer_user.id, ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already open assert_not(OnlineNotification.all_seen?('Ticket', ticket1.id)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, true)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket1.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, true)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket1.id, 'update', @customer_user, false)) # case #2 ticket2 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: @agent_user1.id, title: 'Unit Test 1 (äöüß)!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @customer_user.id, created_by_id: @customer_user.id, ) Ticket::Article.create( ticket_id: ticket2.id, updated_by_id: @customer_user.id, created_by_id: @customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false ) # remember ticket tickets = [] tickets.push ticket2 # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already closed assert_not(OnlineNotification.all_seen?('Ticket', ticket2.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'create', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'create', @customer_user, true)) ticket2.update!( title: 'Unit Test 1 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: @customer_user.id, ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already open assert_not(OnlineNotification.all_seen?('Ticket', ticket2.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket2.id, 'update', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket2.id, 'update', @customer_user, false)) # case #3 ticket3 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 2 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, ) Ticket::Article.create( ticket_id: ticket3.id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket3 # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already new assert_not(OnlineNotification.all_seen?('Ticket', ticket3.id)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'create', @agent_user1, true)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'create', @agent_user1, true)) ticket3.update!( title: 'Unit Test 2 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: @customer_user.id, ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already closed assert(OnlineNotification.all_seen?('Ticket', ticket3.id)) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update')) assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update')) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true)) Ticket::Article.create( ticket_id: ticket3.id, updated_by_id: @customer_user.id, created_by_id: @customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123 # 2', internal: false ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already closed but an follow-up arrived later assert_not(OnlineNotification.all_seen?('Ticket', ticket3.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, false)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket3.id, 'update', @customer_user, true)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, false)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket3.id, 'update', @customer_user, true)) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user1, 'update')) assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, @agent_user2, 'update')) # case #4 ticket4 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: @agent_user1.id, title: 'Unit Test 3 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @customer_user.id, created_by_id: @customer_user.id, ) Ticket::Article.create( ticket_id: ticket4.id, updated_by_id: @customer_user.id, created_by_id: @customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket4 # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already new assert_not(OnlineNotification.all_seen?('Ticket', ticket4.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'create', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'create', @customer_user, true)) ticket4.update!( title: 'Unit Test 3 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: @customer_user.id, ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already open assert_not(OnlineNotification.all_seen?('Ticket', ticket4.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket4.id, 'update', @customer_user, true)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket4.id, 'update', @customer_user, true)) # case #5 ticket5 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 4 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, ) Ticket::Article.create( ticket_id: ticket5.id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket5 # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already new assert_not(OnlineNotification.all_seen?('Ticket', ticket5.id)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, true)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'create', @agent_user1, false)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'create', @agent_user1, true)) ticket5.update!( title: 'Unit Test 4 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: @customer_user.id, ) # execute object transaction TransactionDispatcher.commit Scheduler.worker(true) # because it's already open assert_not(OnlineNotification.all_seen?('Ticket', ticket5.id)) assert(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user1, 'Ticket', ticket5.id, 'update', @customer_user, true)) assert(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, false)) assert_not(OnlineNotification.exists?(@agent_user2, 'Ticket', ticket5.id, 'update', @customer_user, true)) # merge tickets - also remove notifications of merged tickets tickets[0].merge_to( ticket_id: tickets[1].id, user_id: 1, ) Scheduler.worker(true) notifications = OnlineNotification.list_by_object('Ticket', tickets[0].id) assert(notifications.present?, 'should have notifications') assert(OnlineNotification.all_seen?('Ticket', tickets[0].id), 'still not seen notifications for merged ticket available') notifications = OnlineNotification.list_by_object('Ticket', tickets[1].id) assert(notifications.present?, 'should have notifications') assert_not(OnlineNotification.all_seen?('Ticket', tickets[1].id), 'no notifications for master ticket available') # delete tickets tickets.each do |ticket| ticket_id = ticket.id ticket.destroy found = Ticket.find_by(id: ticket_id) assert_not(found, 'Ticket destroyed') # check if notifications for ticket still exist Scheduler.worker(true) notifications = OnlineNotification.list_by_object('Ticket', ticket_id) assert(notifications.blank?, 'still notifications for destroyed ticket available') end end test 'ticket notification item check' do ticket1 = Ticket.create( title: 'some title', group: @group, customer_id: @customer_user.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert(ticket1, 'ticket created') Ticket::Article.create( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound', internal: false, sender: Ticket::Article::Sender.lookup(name: 'Customer'), type: Ticket::Article::Type.lookup(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(ticket1.online_notification_seen_state, false) assert_equal(ticket1.online_notification_seen_state(@agent_user1), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2), false) # pending reminder, just let new owner to unseed ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) # pending reminder, just let new owner to unseed ticket1.update!( owner_id: 1, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false) # pending reminder, self done, all to unseed ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: @agent_user1.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) # pending close, all to unseen ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'pending close'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) # to open, all to seen ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'open'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, false) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), false) # to closed, all only others to seen ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'closed'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) # to closed by owner self, all to seen ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'closed'), updated_by_id: @agent_user1.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) # to closed by owner self, all to seen ticket1.update!( owner_id: @agent_user1.id, state: Ticket::State.lookup(name: 'merged'), updated_by_id: @agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(@agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(@agent_user2.id), true) end test 'cleanup check' do ticket1 = Ticket.create( group: @group, customer_id: @customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 1 (äöüß)!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: @agent_user1.id, created_by_id: @agent_user1.id, ) online_notification1 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: false, user_id: @agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: 10.months.ago, updated_at: 10.months.ago, ) online_notification2 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: true, user_id: @agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: 10.months.ago, updated_at: 10.months.ago, ) online_notification3 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: false, user_id: @agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: 2.days.ago, updated_at: 2.days.ago, ) online_notification4 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: true, user_id: @agent_user1.id, created_by_id: @agent_user1.id, updated_by_id: @agent_user1.id, created_at: 2.days.ago, updated_at: 2.days.ago, ) online_notification5 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: true, user_id: @agent_user1.id, created_by_id: @agent_user2.id, updated_by_id: @agent_user2.id, created_at: 2.days.ago, updated_at: 2.days.ago, ) online_notification6 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: true, user_id: @agent_user1.id, created_by_id: @agent_user1.id, updated_by_id: @agent_user1.id, created_at: 5.minutes.ago, updated_at: 5.minutes.ago, ) online_notification7 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: ticket1.id, seen: true, user_id: @agent_user1.id, created_by_id: @agent_user2.id, updated_by_id: @agent_user2.id, created_at: 5.minutes.ago, updated_at: 5.minutes.ago, ) OnlineNotification.cleanup assert_not(OnlineNotification.find_by(id: online_notification1.id)) assert_not(OnlineNotification.find_by(id: online_notification2.id)) assert(OnlineNotification.find_by(id: online_notification3.id)) assert_not(OnlineNotification.find_by(id: online_notification4.id)) assert_not(OnlineNotification.find_by(id: online_notification5.id)) assert(OnlineNotification.find_by(id: online_notification6.id)) assert(OnlineNotification.find_by(id: online_notification7.id)) OnlineNotification.destroy_all end test 'not existing object ref' do assert_raises(RuntimeError) do OnlineNotification.add( type: 'create', object: 'TicketNotExisting', o_id: 123, seen: false, user_id: @agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: 10.months.ago, updated_at: 10.months.ago, ) end assert_raises(ActiveRecord::RecordNotFound) do OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: false, user_id: @agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: 10.months.ago, updated_at: 10.months.ago, ) end end end