class CommunicateSmsJob < ApplicationJob retry_on StandardError, attempts: 4, wait: lambda { |executions| executions * 120.seconds } def perform(article_id) article = Ticket::Article.find(article_id) # set retry count article.preferences['delivery_retry'] ||= 0 article.preferences['delivery_retry'] += 1 ticket = Ticket.lookup(id: article.ticket_id) log_error(article, "Can't find article.preferences for Ticket::Article.find(#{article.id})") if !article.preferences # if sender is system, take article channel if article.sender.name == 'System' log_error(article, "Can't find article.preferences['sms_recipients'] for Ticket::Article.find(#{article.id})") if !article.preferences['sms_recipients'] log_error(article, "Can't find article.preferences['channel_id'] for Ticket::Article.find(#{article.id})") if !article.preferences['channel_id'] channel = Channel.lookup(id: article.preferences['channel_id']) log_error(article, "No such channel id #{article.preferences['channel_id']}") if !channel # if sender is agent, take create channel else log_error(article, "Can't find ticket.preferences['channel_id'] for Ticket.find(#{ticket.id})") if !ticket.preferences['channel_id'] channel = Channel.lookup(id: ticket.preferences['channel_id']) log_error(article, "No such channel id #{ticket.preferences['channel_id']}") if !channel end begin if article.sender.name == 'System' article.preferences['sms_recipients'].each do |recipient| channel.deliver( recipient: recipient, message: article.body.first(160), ) end else channel.deliver( recipient: article.to, message: article.body.first(160), ) end rescue => e log_error(article, e.message) return end log_success(article) return if article.sender.name == 'Agent' log_history(article, ticket, 'sms', article.to) end # log successful delivery def log_success(article) article.preferences['delivery_status_message'] = nil article.preferences['delivery_status'] = 'success' article.preferences['delivery_status_date'] = Time.zone.now article.save! end def log_error(local_record, message) local_record.preferences['delivery_status'] = 'fail' local_record.preferences['delivery_status_message'] = message local_record.preferences['delivery_status_date'] = Time.zone.now local_record.save! Rails.logger.error message if local_record.preferences['delivery_retry'] >= max_attempts Ticket::Article.create( ticket_id: local_record.ticket_id, content_type: 'text/plain', body: "#{log_error_prefix}: #{message}", internal: true, sender: Ticket::Article::Sender.find_by(name: 'System'), type: Ticket::Article::Type.find_by(name: 'note'), preferences: { delivery_article_id_related: local_record.id, delivery_message: true, }, updated_by_id: 1, created_by_id: 1, ) end raise message end def log_history(article, ticket, history_type, recipient_list) return if recipient_list.blank? History.add( o_id: article.id, history_type: history_type, history_object: 'Ticket::Article', related_o_id: ticket.id, related_history_object: 'Ticket', value_from: article.subject, value_to: recipient_list, created_by_id: article.created_by_id, ) end def log_error_prefix 'Unable to send sms message' end end