module Import module OTRS class History class PriorityUpdate < Import::OTRS::History def init_callback(history) data = history['Name'] # "%%3 normal%%3%%5 very high%%5" from = nil to = nil if data =~ %r{%%(.+?)%%(.+?)%%(.+?)%%(.+?)$} from = $1 from_id = $2 to = $3 to_id = $4 end @history_attributes = { id: history['HistoryID'], o_id: history['TicketID'], history_type: 'updated', history_object: 'Ticket', history_attribute: 'priority', value_from: from, value_to: to, id_from: from_id, id_to: to_id, created_at: history['CreateTime'], created_by_id: history['CreateBy'] } end end end end end