class Report::TicketFirstSolution =begin result = Report::TicketFirstSolution.aggs( range_start: Time.zone.parse('2015-01-01T00:00:00Z'), range_end: Time.zone.parse('2015-12-31T23:59:59Z'), interval: 'month', # quarter, month, week, day, hour, minute, second selector: selector, # ticket selector to get only a collection of tickets ) returns [4,5,1,5,0,51,5,56,7,4] =end def self.aggs(params_origin) params = params_origin.dup result = [] case params[:interval] when 'month' stop_interval = 12 when 'week' stop_interval = 7 when 'day' stop_interval = 31 when 'hour' stop_interval = 24 when 'minute' stop_interval = 60 end (1..stop_interval).each do |_counter| case params[:interval] when 'month' params[:range_end] = params[:range_start].next_month when 'week', 'day' params[:range_end] = params[:range_start].next_day when 'hour' params[:range_end] = params[:range_start] + 1.hour when 'minute' params[:range_end] = params[:range_start] + 1.minute end without_merged_tickets = { 'ticket_state.name' => { 'operator' => 'is not', 'value' => 'merged' } } params[:selector].merge!(without_merged_tickets) query, bind_params, tables = Ticket.selector2sql(params[:selector]) ticket_list = Ticket.select('tickets.id, tickets.close_at, tickets.created_at').where( 'tickets.close_at IS NOT NULL AND tickets.close_at >= ? AND tickets.close_at < ?', params[:range_start], params[:range_end], ).where(query, *bind_params).joins(tables) count = 0 ticket_list.each do |ticket| closed_at = ticket.close_at created_at = ticket.created_at if (closed_at - (60 * 15) ) < created_at count += 1 end end result.push count params[:range_start] = params[:range_end] end result end =begin result = Report::TicketFirstSolution.items( range_start: Time.zone.parse('2015-01-01T00:00:00Z'), range_end: Time.zone.parse('2015-12-31T23:59:59Z'), selector: selector, # ticket selector to get only a collection of tickets timezone: 'Europe/Berlin', ) returns { count: 123, ticket_ids: [4,5,1,5,0,51,5,56,7,4], assets: assets, } =end def self.items(params) without_merged_tickets = { 'ticket_state.name' => { 'operator' => 'is not', 'value' => 'merged' } } selector = params[:selector].merge!(without_merged_tickets) query, bind_params, tables = Ticket.selector2sql(selector) ticket_list = Ticket.select('tickets.id, tickets.close_at, tickets.created_at').where( 'tickets.close_at IS NOT NULL AND tickets.close_at >= ? AND tickets.close_at < ?', params[:range_start], params[:range_end], ).where(query, *bind_params).joins(tables).order(close_at: :asc) count = 0 assets = {} ticket_ids = [] ticket_list.each do |ticket| closed_at = ticket.close_at created_at = ticket.created_at if (closed_at - (60 * 15) ) < created_at count += 1 ticket_ids.push ticket.id end ticket_full = Ticket.find(ticket.id) assets = ticket_full.assets(assets) end { count: count, ticket_ids: ticket_ids, assets: assets, } end end