require 'rails_helper' RSpec.describe Escalation::TicketPreferences do let(:instance) { described_class.new ticket } let(:ticket) { create(:ticket) } describe '#sla_changed?' do it 'false when using same sla' do sla = create(:sla) instance.hash[:sla_id] = sla.id instance.hash[:sla_updated_at] = sla.updated_at expect(instance).not_to be_sla_changed(sla) end it 'true when using another sla' do sla = create(:sla) sla2 = create(:sla) instance.hash[:sla_id] = sla.id instance.hash[:sla_updated_at] = sla.updated_at expect(instance).to be_sla_changed(sla2) end it 'true when using updated sla' do sla = create(:sla) instance.hash[:sla_id] = sla.id instance.hash[:sla_updated_at] = sla.updated_at sla.touch expect(instance).to be_sla_changed(sla) end it 'doe not fail given nil' do expect { instance.sla_changed?(nil) }.not_to raise_error end end describe '#calendar_changed?' do it 'false when using same calendar' do calendar = create(:calendar) instance.hash[:calendar_id] = calendar.id instance.hash[:calendar_updated_at] = calendar.updated_at expect(instance).not_to be_calendar_changed(calendar) end it 'true when using another calendar' do calendar = create(:calendar) calendar2 = create(:calendar) instance.hash[:calendar_id] = calendar.id instance.hash[:calendar_updated_at] = calendar.updated_at expect(instance).to be_calendar_changed(calendar2) end it 'true when using updated calendar' do calendar = create(:calendar) instance.hash[:calendar_id] = calendar.id instance.hash[:calendar_updated_at] = calendar.updated_at calendar.touch expect(instance).to be_calendar_changed(calendar) end it 'doe not fail given nil' do expect { instance.calendar_changed?(nil) }.not_to raise_error end end describe '#first_response_at_changed?' do before { freeze_time } it 'true when changed' do instance.hash[:first_response_at] = 1.day.ago ticket.update! first_response_at: 1.week.ago expect(instance).to be_first_response_at_changed(ticket) end it 'false when matching' do instance.hash[:first_response_at] = 7.days.ago ticket.update! first_response_at: 1.week.ago expect(instance).not_to be_first_response_at_changed(ticket) end end describe '#last_update_at_changed?' do before { freeze_time } it 'true when changed' do instance.hash[:last_update_at] = 1.day.ago ticket.update! last_contact_customer_at: 1.week.ago expect(instance).to be_last_update_at_changed(ticket) end it 'false when matching' do instance.hash[:last_update_at] = 7.days.ago ticket.update! last_contact_customer_at: 1.week.ago expect(instance).not_to be_last_update_at_changed(ticket) end end describe '#close_at_changed?' do before { freeze_time } it 'true when changed' do instance.hash[:close_at] = 1.day.ago ticket.update! close_at: 1.week.ago expect(instance).to be_close_at_changed(ticket) end it 'false when matching' do instance.hash[:close_at] = 7.days.ago ticket.update! close_at: 1.week.ago expect(instance).not_to be_close_at_changed(ticket) end end describe '#property_changes?' do before { freeze_time } it 'false when no changes' do ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).not_to be_property_changes(ticket) end it 'true when #first_response_at changes' do ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 4.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_property_changes(ticket) end it 'true when last_update_at changes' do ticket.update! last_contact_customer_at: 2.weeks.ago, first_response_at: 5.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_property_changes(ticket) end it 'true when #close_at changes' do ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 2.days.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_property_changes(ticket) end end describe '#any_changes?' do let(:sla) { create(:sla) } before do freeze_time sla instance.hash[:sla_id] = sla.id instance.hash[:sla_updated_at] = sla.updated_at instance.hash[:calendar_id] = sla.calendar.id instance.hash[:calendar_updated_at] = sla.calendar.updated_at end it 'false when no changes' do instance.hash[:escalation_disabled] = false ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).not_to be_any_changes(ticket, sla, false) end it 'true when time property changed' do instance.hash[:escalation_disabled] = false ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 2.days.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_any_changes(ticket, sla, false) end it 'true when sla changes' do sla2 = create(:sla) instance.hash[:escalation_disabled] = false ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_any_changes(ticket, sla2, false) end it 'true when escalability status changes' do instance.hash[:escalation_disabled] = true ticket.update! last_contact_customer_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago instance.hash.merge! last_update_at: 1.week.ago, first_response_at: 5.days.ago, close_at: 1.day.ago expect(instance).to be_any_changes(ticket, sla, false) end end describe '#update_preferences' do it 'sets escalation_calculation in ticket preferences' do response = :spec allow(instance).to receive(:hash_of).and_return(response) instance.update_preferences(ticket, nil, false) expect(ticket.preferences[:escalation_calculation]).to eq response end end describe '#hash_of' do let(:last_contact) { 6.days.ago } let(:first_response_at) { 1.week.ago } let(:close_at) { 1.day.ago } let(:sla) { create(:sla, updated_at: 1.week.from_now) } let(:escalation_disabled) { false } let(:result) { instance.hash_of(ticket, sla, escalation_disabled) } before do freeze_time sla ticket.update! last_contact_customer_at: last_contact, first_response_at: first_response_at, close_at: close_at end it { expect(result).to be_a(Hash) } it { expect(result[:first_response_at]).to eq ticket.first_response_at } it { expect(result[:last_update_at]).to eq last_contact } it { expect(result[:close_at]).to eq ticket.close_at } it { expect(result[:sla_id]).to eq sla.id } it { expect(result[:sla_updated_at]).to eq sla.updated_at } it { expect(result[:calendar_id]).to eq sla.calendar.id } it { expect(result[:calendar_updated_at]).to eq sla.calendar.updated_at } it { expect(result[:escalation_disabled]).to eq escalation_disabled } context 'when sla not given' do let(:sla) { nil } it 'sla and calendar meta data are not included' do expect(result.keys).to eq %i[first_response_at last_update_at close_at escalation_disabled] end end end end