# encoding: utf-8 require 'test_helper' class OnlineNotificationTest < ActiveSupport::TestCase role = Role.lookup(name: 'Agent') group = Group.lookup(name: 'Users') agent_user1 = User.create_or_update( login: 'agent_online_notify1', firstname: 'Bob', lastname: 'Smith', email: 'agent_online_notify1@example.com', password: 'some_pass', active: true, role_ids: [role.id], group_ids: [group.id], updated_by_id: 1, created_by_id: 1 ) agent_user2 = User.create_or_update( login: 'agent_online_notify2', firstname: 'Bob', lastname: 'Smith', email: 'agent_online_notify2@example.com', password: 'some_pass', active: true, role_ids: [role.id], group_ids: [group.id], updated_by_id: 1, created_by_id: 1 ) customer_user = User.lookup(email: 'nicole.braun@zammad.org') test 'ticket notification' do Rails.configuration.webserver_is_active = true # case #1 ticket1 = Ticket.create( group_id: Group.lookup(name: 'Users').id, customer_id: customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 1 (äöüß)!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, ) article1 = Ticket::Article.create( ticket_id: ticket1.id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false ) # remember ticket tickets = [] tickets.push ticket1 # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already closed assert(OnlineNotification.all_seen?('Ticket', ticket1.id)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'create', agent_user1, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'create', agent_user1, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'create', agent_user1, false)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'create', agent_user1, true)) ticket1.update_attributes( title: 'Unit Test 1 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: customer_user.id, ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already open assert(!OnlineNotification.all_seen?('Ticket', ticket1.id)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'update', customer_user, true)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket1.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'update', customer_user, true)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket1.id, 'update', customer_user, false)) # case #2 ticket2 = Ticket.create( group_id: Group.lookup(name: 'Users').id, customer_id: customer_user.id, owner_id: agent_user1.id, title: 'Unit Test 1 (äöüß)!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: customer_user.id, created_by_id: customer_user.id, ) article2 = Ticket::Article.create( ticket_id: ticket2.id, updated_by_id: customer_user.id, created_by_id: customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false ) # remember ticket tickets = [] tickets.push ticket2 # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already closed assert(!OnlineNotification.all_seen?('Ticket', ticket2.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'create', customer_user, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'create', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'create', customer_user, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'create', customer_user, true)) ticket2.update_attributes( title: 'Unit Test 1 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: customer_user.id, ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already open assert(!OnlineNotification.all_seen?('Ticket', ticket2.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket2.id, 'update', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'update', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket2.id, 'update', customer_user, false)) # case #3 ticket3 = Ticket.create( group_id: Group.lookup(name: 'Users').id, customer_id: customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 2 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, ) article3 = Ticket::Article.create( ticket_id: ticket3.id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket3 # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already new assert(!OnlineNotification.all_seen?('Ticket', ticket3.id)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'create', agent_user1, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'create', agent_user1, true)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'create', agent_user1, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'create', agent_user1, true)) ticket3.update_attributes( title: 'Unit Test 2 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'closed').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: customer_user.id, ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already closed assert(OnlineNotification.all_seen?('Ticket', ticket3.id)) assert_equal(1, NotificationFactory.already_sent?(ticket3, agent_user1, 'update')) assert_equal(1, NotificationFactory.already_sent?(ticket3, agent_user2, 'update')) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, false)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, false)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, true)) article3 = Ticket::Article.create( ticket_id: ticket3.id, updated_by_id: customer_user.id, created_by_id: customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123 # 2', internal: false ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already closed but an follow up arrived later assert(!OnlineNotification.all_seen?('Ticket', ticket3.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, false)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket3.id, 'update', customer_user, true)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, false)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket3.id, 'update', customer_user, true)) assert_equal(2, NotificationFactory.already_sent?(ticket3, agent_user1, 'update')) assert_equal(2, NotificationFactory.already_sent?(ticket3, agent_user2, 'update')) # case #4 ticket4 = Ticket.create( group_id: Group.lookup(name: 'Users').id, customer_id: customer_user.id, owner_id: agent_user1.id, title: 'Unit Test 3 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup(name: '2 normal').id, updated_by_id: customer_user.id, created_by_id: customer_user.id, ) article4 = Ticket::Article.create( ticket_id: ticket4.id, updated_by_id: customer_user.id, created_by_id: customer_user.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket4 # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already new assert(!OnlineNotification.all_seen?('Ticket', ticket4.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'create', customer_user, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'create', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'create', customer_user, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'create', customer_user, true)) ticket4.update_attributes( title: 'Unit Test 3 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: customer_user.id, ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already open assert(!OnlineNotification.all_seen?('Ticket', ticket4.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket4.id, 'update', customer_user, true)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket4.id, 'update', customer_user, true)) # case #5 ticket5 = Ticket.create( group_id: Group.lookup(name: 'Users').id, customer_id: customer_user.id, owner_id: User.lookup(login: '-').id, title: 'Unit Test 4 (äöüß)!', state_id: Ticket::State.lookup(name: 'new').id, priority_id: Ticket::Priority.lookup( name: '2 normal').id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, ) article5 = Ticket::Article.create( ticket_id: ticket5.id, updated_by_id: agent_user1.id, created_by_id: agent_user1.id, type_id: Ticket::Article::Type.lookup(name: 'phone').id, sender_id: Ticket::Article::Sender.lookup(name: 'Customer').id, from: 'Unit Test ', body: 'Unit Test 123', internal: false, ) # remember ticket tickets.push ticket5 # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already new assert(!OnlineNotification.all_seen?('Ticket', ticket5.id)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'create', agent_user1, true)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'create', agent_user1, false)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'create', agent_user1, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'create', agent_user1, true)) ticket5.update_attributes( title: 'Unit Test 4 (äöüß) - update!', state_id: Ticket::State.lookup(name: 'open').id, priority_id: Ticket::Priority.lookup(name: '1 low').id, updated_by_id: customer_user.id, ) # execute ticket events Observer::Ticket::Notification.transaction #puts Delayed::Job.all.inspect Delayed::Worker.new.work_off # because it's already open assert(!OnlineNotification.all_seen?('Ticket', ticket5.id)) assert(OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user1, 'Ticket', ticket5.id, 'update', customer_user, true)) assert(OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'update', customer_user, false)) assert(!OnlineNotification.exists?(agent_user2, 'Ticket', ticket5.id, 'update', customer_user, true)) # merge tickets - also remove notifications of merged tickets tickets[0].merge_to( ticket_id: tickets[1].id, user_id: 1, ) Delayed::Worker.new.work_off notifications = OnlineNotification.list_by_object('Ticket', tickets[0].id) assert(!notifications.empty?, 'should have notifications') assert(OnlineNotification.all_seen?('Ticket', tickets[0].id), 'still not seen notifications for merged ticket available') notifications = OnlineNotification.list_by_object('Ticket', tickets[1].id) assert(!notifications.empty?, 'should have notifications') assert(!OnlineNotification.all_seen?('Ticket', tickets[1].id), 'no notifications for master ticket available') # delete tickets tickets.each { |ticket| ticket_id = ticket.id ticket.destroy found = Ticket.find_by(id: ticket_id) assert(!found, 'Ticket destroyed') # check if notifications for ticket still exist Delayed::Worker.new.work_off notifications = OnlineNotification.list_by_object('Ticket', ticket_id) assert(notifications.empty?, 'still notifications for destroyed ticket available') } end test 'ticket notification item check' do ticket1 = Ticket.create( title: 'some title', group: Group.lookup(name: 'Users'), customer_id: customer_user.id, state: Ticket::State.lookup(name: 'new'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert( ticket1, 'ticket created' ) article_inbound = Ticket::Article.create( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message article_inbound', internal: false, sender: Ticket::Article::Sender.lookup(name: 'Customer'), type: Ticket::Article::Type.lookup(name: 'email'), updated_by_id: 1, created_by_id: 1, ) assert_equal(ticket1.online_notification_seen_state, false) assert_equal(ticket1.online_notification_seen_state(agent_user1), false) assert_equal(ticket1.online_notification_seen_state(agent_user2), false) # pending reminder, just let new owner to unseed ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) # pending reminder, just let new owner to unseed ticket1.update_attributes( owner_id: 1, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false) # pending reminder, self done, all to unseed ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'pending reminder'), updated_by_id: agent_user1.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) # pending close, all to unseen ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'pending close'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) # to open, all to seen ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'open'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, false) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), false) # to closed, all only others to seen ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'closed'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), false) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) # to closed by owner self, all to seen ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'closed'), updated_by_id: agent_user1.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) # to closed by owner self, all to seen ticket1.update_attributes( owner_id: agent_user1.id, state: Ticket::State.lookup(name: 'merged'), updated_by_id: agent_user2.id, ) assert_equal(ticket1.online_notification_seen_state, true) assert_equal(ticket1.online_notification_seen_state(agent_user1.id), true) assert_equal(ticket1.online_notification_seen_state(agent_user2.id), true) end test 'cleanup check' do online_notification1 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: false, user_id: agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: Time.zone.now - 10.months, updated_at: Time.zone.now - 10.months, ) online_notification2 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: true, user_id: agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: Time.zone.now - 10.months, updated_at: Time.zone.now - 10.months, ) online_notification3 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: false, user_id: agent_user1.id, created_by_id: 1, updated_by_id: 1, created_at: Time.zone.now - 2.days, updated_at: Time.zone.now - 2.days, ) online_notification4 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: true, user_id: agent_user1.id, created_by_id: agent_user1.id, updated_by_id: agent_user1.id, created_at: Time.zone.now - 2.days, updated_at: Time.zone.now - 2.days, ) online_notification5 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: true, user_id: agent_user1.id, created_by_id: agent_user2.id, updated_by_id: agent_user2.id, created_at: Time.zone.now - 2.days, updated_at: Time.zone.now - 2.days, ) online_notification6 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: true, user_id: agent_user1.id, created_by_id: agent_user1.id, updated_by_id: agent_user1.id, created_at: Time.zone.now - 10.minutes, updated_at: Time.zone.now - 10.minutes, ) online_notification7 = OnlineNotification.add( type: 'create', object: 'Ticket', o_id: 123, seen: true, user_id: agent_user1.id, created_by_id: agent_user2.id, updated_by_id: agent_user2.id, created_at: Time.zone.now - 10.minutes, updated_at: Time.zone.now - 10.minutes, ) OnlineNotification.cleanup assert(!OnlineNotification.find_by(id: online_notification1.id)) assert(!OnlineNotification.find_by(id: online_notification2.id)) assert(OnlineNotification.find_by(id: online_notification3.id)) assert(!OnlineNotification.find_by(id: online_notification4.id)) assert(!OnlineNotification.find_by(id: online_notification5.id)) assert(OnlineNotification.find_by(id: online_notification6.id)) assert(OnlineNotification.find_by(id: online_notification7.id)) OnlineNotification.destroy_all end end