Karma::Activity.create_or_update(
  name: 'ticket create',
  description: 'You have created a ticket',
  score: 10,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket close',
  description: 'You have closed a ticket',
  score: 5,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 1h',
  description: 'You have answered a ticket within 1h',
  score: 25,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 2h',
  description: 'You have answered a ticket within 2h',
  score: 20,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 12h',
  description: 'You have answered a ticket within 12h',
  score: 10,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 24h',
  description: 'You have answered a ticket within 24h',
  score: 5,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket pending state',
  description: 'Usage of advanced features',
  score: 2,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket escalated',
  description: 'You have escalated tickets',
  score: -5,
  once_ttl: 60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name: 'ticket reminder overdue (+2 days)',
  description: 'You have tickets that are over 2 days overdue',
  score: -5,
  once_ttl: 60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name: 'text module',
  description: 'Usage of advanced features',
  score: 4,
  once_ttl: 60 * 30,
)
Karma::Activity.create_or_update(
  name: 'tagging',
  description: 'Usage of advanced features',
  score: 4,
  once_ttl: 60 * 60 * 4,
)