# encoding: utf-8 require 'integration_test_helper' class OtrsImportTest < ActiveSupport::TestCase if !ENV['IMPORT_OTRS_ENDPOINT'] raise "ERROR: Need IMPORT_OTRS_ENDPOINT - hint IMPORT_OTRS_ENDPOINT='http://vz305.demo.znuny.com/otrs/public.pl?Action=ZammadMigrator'" end if !ENV['IMPORT_OTRS_ENDPOINT_KEY'] raise "ERROR: Need IMPORT_OTRS_ENDPOINT_KEY - hint IMPORT_OTRS_ENDPOINT_KEY='01234567899876543210'" end Setting.set('import_otrs_endpoint', ENV['IMPORT_OTRS_ENDPOINT']) Setting.set('import_otrs_endpoint_key', ENV['IMPORT_OTRS_ENDPOINT_KEY']) Setting.set('import_mode', true) Import::OTRS2.start # check settings items test 'check settings' do http = nil system_id = nil fqdn = nil if ENV['IMPORT_OTRS_ENDPOINT'] =~ /^(http|https):\/\/((.+?)\..+?)\// http = $1 fqdn = $2 system_id = $3 system_id.gsub!(/[A-z]/, '') # strip chars end assert_equal( system_id, Setting.get('system_id'), 'system_id' ) assert_equal( fqdn, Setting.get('fqdn'), 'fqdn' ) assert_equal( http, Setting.get('http_type'), 'http_type' ) assert_equal( 'Example Company', Setting.get('organization'), 'organization' ) end # check count of imported items test 'check counts' do assert_equal( 603, Ticket.count, 'tickets' ) assert_equal( 3182, Ticket::Article.count, 'ticket articles' ) assert_equal( 10, Ticket::State.count, 'ticket states' ) assert_equal( 24, Group.count, 'groups' ) end # check imported users and permission test 'check users' do role_admin = Role.where( name: 'Admin' ).first role_agent = Role.where( name: 'Agent' ).first role_customer = Role.where( name: 'Customer' ).first #role_report = Role.where( :name => 'Report' ).first user1 = User.find(2) assert_equal( 'agent-1 firstname', user1.firstname ) assert_equal( 'agent-1 lastname', user1.lastname ) assert_equal( 'agent-1', user1.login ) assert_equal( 'agent-1@example.com', user1.email ) assert_equal( true, user1.active ) assert( user1.roles.include?( role_agent ) ) assert( !user1.roles.include?( role_admin ) ) assert( !user1.roles.include?( role_customer ) ) #assert( !user1.roles.include?( role_report ) ) group_dasa = Group.where( name: 'dasa' ).first group_raw = Group.where( name: 'Raw' ).first assert( !user1.groups.include?( group_dasa ) ) assert( user1.groups.include?( group_raw ) ) user2 = User.find(3) assert_equal( 'agent-2 firstname äöüß', user2.firstname ) assert_equal( 'agent-2 lastname äöüß', user2.lastname ) assert_equal( 'agent-2', user2.login ) assert_equal( 'agent-2@example.com', user2.email ) assert_equal( true, user2.active ) assert( user2.roles.include?( role_agent ) ) assert( user2.roles.include?( role_admin ) ) assert( !user2.roles.include?( role_customer ) ) #assert( user2.roles.include?( role_report ) ) assert( user2.groups.include?( group_dasa ) ) assert( user2.groups.include?( group_raw ) ) user3 = User.find(7) assert_equal( 'invalid', user3.firstname ) assert_equal( 'invalid', user3.lastname ) assert_equal( 'invalid', user3.login ) assert_equal( 'invalid@example.com', user3.email ) assert_equal( false, user3.active ) assert( user3.roles.include?( role_agent ) ) assert( !user3.roles.include?( role_admin ) ) assert( !user3.roles.include?( role_customer ) ) #assert( user3.roles.include?( role_report ) ) assert( !user3.groups.include?( group_dasa ) ) assert( !user3.groups.include?( group_raw ) ) user4 = User.find(8) assert_equal( 'invalid-temp', user4.firstname ) assert_equal( 'invalid-temp', user4.lastname ) assert_equal( 'invalid-temp', user4.login ) assert_equal( 'invalid-temp@example.com', user4.email ) assert_equal( false, user4.active ) assert( user4.roles.include?( role_agent ) ) assert( !user4.roles.include?( role_admin ) ) assert( !user4.roles.include?( role_customer ) ) #assert( user4.roles.include?( role_report ) ) assert( !user4.groups.include?( group_dasa ) ) assert( !user4.groups.include?( group_raw ) ) end # check all synced states and state types test 'check ticket stats' do state = Ticket::State.find(1) assert_equal( 'new', state.name ) assert_equal( 'new', state.state_type.name ) state = Ticket::State.find(2) assert_equal( 'closed successful', state.name ) assert_equal( 'closed', state.state_type.name ) state = Ticket::State.find(6) assert_equal( 'pending reminder', state.name ) assert_equal( 'pending reminder', state.state_type.name ) end # check groups/queues test 'check groups' do group1 = Group.find(1) assert_equal( 'Postmaster', group1.name ) assert_equal( true, group1.active ) group2 = Group.find(19) assert_equal( 'UnitTestQueue20668', group2.name ) assert_equal( false, group2.active ) end # check imported customers and organization relation test 'check customers / organizations' do user1 = User.where( login: 'jn' ).first assert_equal( 'Johannes', user1.firstname ) assert_equal( 'Nickel', user1.lastname ) assert_equal( 'jn', user1.login ) assert_equal( 'jn@example.com', user1.email ) organization1 = user1.organization assert_equal( 'Znuny GmbH Berlin', organization1.name ) assert_equal( 'äöüß', organization1.note ) user2 = User.where( login: 'test90133' ).first assert_equal( 'test90133', user2.firstname ) assert_equal( 'test90133', user2.lastname ) assert_equal( 'test90133', user2.login ) assert_equal( 'qa4711@t-online.de', user2.email ) organization2 = user2.organization assert( organization2, nil ) end # check imported tickets test 'check tickets' do # ticket is open ticket = Ticket.find(728) assert_equal( 'test #1', ticket.title ) assert_equal( 'open', ticket.state.name ) assert_equal( 'Misc', ticket.group.name ) assert_equal( '4 high', ticket.priority.name ) assert_equal( 'agent-2', ticket.owner.login ) assert_equal( 'partner', ticket.customer.login ) assert_equal( 'Partner der betreut', ticket.organization.name ) assert_equal( Time.parse('2014-11-20 22:33:41 +0000').gmtime.to_s, ticket.created_at.to_s ) assert_equal( nil, ticket.close_time ) # check history # create entry # ticket is created with state closed ticket = Ticket.find(729) assert_equal( 'test #2', ticket.title ) assert_equal( 'closed successful', ticket.state.name ) assert_equal( 'Raw', ticket.group.name ) assert_equal( '3 normal', ticket.priority.name ) assert_equal( 'agent-2', ticket.owner.login ) assert_equal( 'jn2', ticket.customer.login ) assert_equal( 'Znuny GmbH', ticket.organization.name ) assert_equal( Time.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.created_at.to_s ) assert_equal( Time.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.close_time.to_s ) # check history # create entry # ticket is created open and now closed ticket = Ticket.find(730) assert_equal( 'test #3', ticket.title ) assert_equal( 'closed successful', ticket.state.name ) assert_equal( 'Postmaster', ticket.group.name ) assert_equal( '3 normal', ticket.priority.name ) assert_equal( 'agent-2', ticket.owner.login ) assert_equal( 'betreuterkunde2', ticket.customer.login ) assert_equal( 'Noch ein betreuter Kunde', ticket.organization.name ) assert_equal( Time.parse('2014-11-21 00:17:40 +0000').gmtime.to_s, ticket.created_at.to_s ) assert_equal( Time.parse('2014-11-21 00:21:08 +0000').gmtime.to_s, ticket.close_time.to_s ) # check history # create entry # state change entry end end