class Report::TicketReopened < Report::Base =begin result = Report::TicketReopened.aggs( range_start: '2015-01-01T00:00:00Z', range_end: '2015-12-31T23:59:59Z', interval: 'month', # quarter, month, week, day, hour, minute, second selector: selector, # ticket selector to get only a collection of tickets ) returns [4,5,1,5,0,51,5,56,7,4] =end def self.aggs(params) ticket_state_ids = ticket_ids interval = params[:interval] if params[:interval] == 'week' interval = 'day' end result = [] if params[:interval] == 'month' start = Date.parse(params[:range_start]) stop_interval = 12 elsif params[:interval] == 'week' start = Date.parse(params[:range_start]) stop_interval = 7 elsif params[:interval] == 'day' start = Date.parse(params[:range_start]) stop_interval = 31 elsif params[:interval] == 'hour' start = Time.zone.parse(params[:range_start]) stop_interval = 24 elsif params[:interval] == 'minute' start = Time.zone.parse(params[:range_start]) stop_interval = 60 end (1..stop_interval).each do |_counter| if params[:interval] == 'month' stop = start.next_month elsif params[:interval] == 'week' stop = start.next_day elsif params[:interval] == 'day' stop = start.next_day elsif params[:interval] == 'hour' stop = start + 1.hour elsif params[:interval] == 'minute' stop = start + 1.minute end count = history_count( object: 'Ticket', type: 'updated', attribute: 'state', id_from: ticket_state_ids, id_not_to: ticket_state_ids, start: start, end: stop, selector: params[:selector] ) result.push count start = stop end result end =begin result = Report::TicketReopened.items( range_start: '2015-01-01T00:00:00Z', range_end: '2015-12-31T23:59:59Z', selector: selector, # ticket selector to get only a collection of tickets ) returns { count: 123, ticket_ids: [4,5,1,5,0,51,5,56,7,4], assets: assets, } =end def self.items(params) ticket_state_ids = ticket_ids result = history( object: 'Ticket', type: 'updated', attribute: 'state', id_from: ticket_state_ids, id_not_to: ticket_state_ids, start: params[:range_start], end: params[:range_end], selector: params[:selector] ) return result if params[:sheet].present? assets = {} result[:ticket_ids].each do |ticket_id| ticket_full = Ticket.find(ticket_id) assets = ticket_full.assets(assets) end result[:assets] = assets result end def self.ticket_ids key = 'Report::TicketReopened::StateList' ticket_state_ids = Cache.get( key ) return ticket_state_ids if ticket_state_ids ticket_state_types = Ticket::StateType.where( name: %w[closed merged removed] ) ticket_state_ids = [] ticket_state_types.each do |ticket_state_type| ticket_state_type.states.each do |ticket_state| ticket_state_ids.push ticket_state.id end end Cache.write( key, ticket_state_ids, { expires_in: 2.days } ) ticket_state_ids end end