# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
require 'rails_helper'
RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Ticket, sequencer: :sequence, db_strategy: 'reset' do
context 'when importing tickets from Freshdesk' do
let(:group) { create :group }
let(:resource) do
{
'cc_emails' => [],
'fwd_emails' => [],
'reply_cc_emails' => [],
'ticket_cc_emails' => [],
'fr_escalated' => false,
'spam' => false,
'email_config_id' => nil,
'group_id' => 80_000_374_718,
'priority' => 1,
'requester_id' => 80_014_400_475,
'responder_id' => 80_014_400_475,
'source' => 3,
'company_id' => nil,
'status' => 2,
'subject' => 'Inline Images Failing?',
'association_type' => nil,
'support_email' => nil,
'to_emails' => ['info@zammad.org'],
'product_id' => nil,
'id' => 13,
'type' => nil,
'due_by' => '2021-05-17T12:29:27Z',
'fr_due_by' => '2021-05-15T12:29:27Z',
'is_escalated' => false,
'custom_fields' => {
'cf_test_checkbox' => true,
'cf_custom_integer' => 999,
'cf_custom_dropdown' => 'key_2',
'cf_custom_decimal' => '1.1'
},
'created_at' => '2021-05-14T12:29:27Z',
'updated_at' => '2021-05-14T12:30:19Z',
'associated_tickets_count' => nil,
'tags' => [],
'description' => "
\n
Inline images in the first article might not be working, see following:
\n
\n
", 'description_text' => 'Inline images in the first article might not be working, see following:'
}
end
let(:field_map) do
{
'Ticket' => {
'cf_test_checkbox' => 'cf_test_checkbox',
'cf_custom_integer' => 'cf_custom_integer',
'cf_custom_dropdown' => 'cf_custom_dropdown',
'cf_custom_decimal' => 'cf_custom_decimal'
}
}
end
let(:id_map) do
{
'User' => {
80_014_400_475 => owner.id,
},
'Group' => {
80_000_374_718 => group.id,
},
}
end
let(:process_payload) do
{
import_job: build_stubbed(:import_job, name: 'Import::Freshdesk', payload: {}),
dry_run: false,
resource: resource,
field_map: field_map,
id_map: id_map,
}
end
let(:owner) { create :agent, group_ids: [group.id] }
let(:ticket_get_response_payload) do
attachment_payload = {
'attachments' => [
{
'id' => 80_012_226_885,
'name' => 'standalone_attachment.png',
'content_type' => 'image/png',
'size' => 11_447,
'created_at' => '2021-05-14T12:30:16Z',
'updated_at' => '2021-05-14T12:30:19Z',
'attachment_url' => 'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/original/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=750988d37a6f2f43830bfd19c895517aa051aa13b4ab26a1333369d414fef0be',
'thumb_url' => 'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/thumb/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=40b5fe1d7d418bcbd1e639b273a1038c7a73781c16d9881c2f31a11c6bebfdf9'
}
],
}
resource.merge(attachment_payload)
end
let(:used_urls) do
[
'https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6ODAwMTIyMjY0NzksImRvbWFpbiI6InphbW1hZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTg5MDU2MH0.cdYIOOSi7ckCFIZlQ9eynELMzJp1ECVeTLlQMCDgKo4',
'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/original/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=750988d37a6f2f43830bfd19c895517aa051aa13b4ab26a1333369d414fef0be',
]
end
before do
create :object_manager_attribute_select, name: 'cf_custom_dropdown'
create :object_manager_attribute_integer, name: 'cf_custom_integer'
create :object_manager_attribute_boolean, name: 'cf_test_checkbox'
create :object_manager_attribute_text, name: 'cf_custom_decimal'
ObjectManager::Attribute.migration_execute
# Mock the attachment and inline image download requests.
used_urls.each do |used_url|
stub_request(:get, used_url).to_return(status: 200, body: '123', headers: {})
end
# Mock the ticket get request (Import::Freshdesk::Ticket::Fetch).
stub_request(:get, 'https://yours.freshdesk.com/api/v2/tickets/13').to_return(status: 200, body: JSON.generate(ticket_get_response_payload), headers: {})
end
# We only want to test here the Ticket API, so disable other modules in the sequence
# that make their own HTTP requests.
custom_sequence = Sequencer::Sequence::Import::Freshdesk::Ticket.sequence.dup
custom_sequence.delete('Import::Freshdesk::Ticket::TimeEntries')
custom_sequence.delete('Import::Freshdesk::Ticket::Conversations')
it 'adds tickets' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength
allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence }
expect { process(process_payload) }.to change(Ticket, :count).by(1)
expect(Ticket.last).to have_attributes(
title: 'Inline Images Failing?',
note: nil,
create_article_type_id: 5,
create_article_sender_id: 2,
article_count: 1,
state_id: 2,
group_id: group.id,
priority_id: 1,
owner_id: owner.id,
customer_id: User.last.id,
cf_custom_dropdown: 'key_2',
cf_custom_integer: 999,
cf_test_checkbox: true,
cf_custom_decimal: '1.1',
)
end
it 'adds article with inline image' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength
allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence }
expect { process(process_payload) }.to change(Ticket::Article, :count).by(1)
expect(Ticket::Article.last).to have_attributes(
to: 'info@zammad.org',
body: "\n\n
Inline images in the first article might not be working, see following:
\n
\n
\n",
)
end
it 'adds correct number of attachments' do
allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence }
process(process_payload)
expect(Ticket::Article.last.attachments.size).to eq 1
end
it 'adds attachment content' do # rubocop:disable RSpec/ExampleLength
allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence }
process(process_payload)
expect(Ticket::Article.last.attachments.last).to have_attributes(
'filename' => 'standalone_attachment.png',
'size' => '3',
'preferences' => {
'Content-Type' => 'image/png',
'resizable' => false,
}
)
end
end
end