# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/ require 'rails_helper' RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Ticket, sequencer: :sequence, db_strategy: 'reset' do context 'when importing tickets from Freshdesk' do let(:group) { create :group } let(:resource) do { 'cc_emails' => [], 'fwd_emails' => [], 'reply_cc_emails' => [], 'ticket_cc_emails' => [], 'fr_escalated' => false, 'spam' => false, 'email_config_id' => nil, 'group_id' => 80_000_374_718, 'priority' => 1, 'requester_id' => 80_014_400_475, 'responder_id' => 80_014_400_475, 'source' => 3, 'company_id' => nil, 'status' => 2, 'subject' => 'Inline Images Failing?', 'association_type' => nil, 'support_email' => nil, 'to_emails' => ['info@zammad.org'], 'product_id' => nil, 'id' => 13, 'type' => nil, 'due_by' => '2021-05-17T12:29:27Z', 'fr_due_by' => '2021-05-15T12:29:27Z', 'is_escalated' => false, 'custom_fields' => { 'cf_test_checkbox' => true, 'cf_custom_integer' => 999, 'cf_custom_dropdown' => 'key_2', 'cf_custom_decimal' => '1.1' }, 'created_at' => '2021-05-14T12:29:27Z', 'updated_at' => '2021-05-14T12:30:19Z', 'associated_tickets_count' => nil, 'tags' => [], 'description' => "
\n
Inline images in the first article might not be working, see following:
\n
\n
", 'description_text' => 'Inline images in the first article might not be working, see following:' } end let(:field_map) do { 'Ticket' => { 'cf_test_checkbox' => 'cf_test_checkbox', 'cf_custom_integer' => 'cf_custom_integer', 'cf_custom_dropdown' => 'cf_custom_dropdown', 'cf_custom_decimal' => 'cf_custom_decimal' } } end let(:id_map) do { 'User' => { 80_014_400_475 => owner.id, }, 'Group' => { 80_000_374_718 => group.id, }, } end let(:process_payload) do { import_job: build_stubbed(:import_job, name: 'Import::Freshdesk', payload: {}), dry_run: false, resource: resource, field_map: field_map, id_map: id_map, } end let(:owner) { create :agent, group_ids: [group.id] } let(:ticket_get_response_payload) do attachment_payload = { 'attachments' => [ { 'id' => 80_012_226_885, 'name' => 'standalone_attachment.png', 'content_type' => 'image/png', 'size' => 11_447, 'created_at' => '2021-05-14T12:30:16Z', 'updated_at' => '2021-05-14T12:30:19Z', 'attachment_url' => 'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/original/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=750988d37a6f2f43830bfd19c895517aa051aa13b4ab26a1333369d414fef0be', 'thumb_url' => 'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/thumb/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=40b5fe1d7d418bcbd1e639b273a1038c7a73781c16d9881c2f31a11c6bebfdf9' } ], } resource.merge(attachment_payload) end let(:used_urls) do [ 'https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6ODAwMTIyMjY0NzksImRvbWFpbiI6InphbW1hZC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTg5MDU2MH0.cdYIOOSi7ckCFIZlQ9eynELMzJp1ECVeTLlQMCDgKo4', 'https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/80012226885/original/standalone_attachment.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2RG7BSUFP%2F20210514%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20210514T123300Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=750988d37a6f2f43830bfd19c895517aa051aa13b4ab26a1333369d414fef0be', ] end before do create :object_manager_attribute_select, name: 'cf_custom_dropdown' create :object_manager_attribute_integer, name: 'cf_custom_integer' create :object_manager_attribute_boolean, name: 'cf_test_checkbox' create :object_manager_attribute_text, name: 'cf_custom_decimal' ObjectManager::Attribute.migration_execute # Mock the attachment and inline image download requests. used_urls.each do |used_url| stub_request(:get, used_url).to_return(status: 200, body: '123', headers: {}) end # Mock the ticket get request (Import::Freshdesk::Ticket::Fetch). stub_request(:get, 'https://yours.freshdesk.com/api/v2/tickets/13').to_return(status: 200, body: JSON.generate(ticket_get_response_payload), headers: {}) end # We only want to test here the Ticket API, so disable other modules in the sequence # that make their own HTTP requests. custom_sequence = Sequencer::Sequence::Import::Freshdesk::Ticket.sequence.dup custom_sequence.delete('Import::Freshdesk::Ticket::TimeEntries') custom_sequence.delete('Import::Freshdesk::Ticket::Conversations') it 'adds tickets' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence } expect { process(process_payload) }.to change(Ticket, :count).by(1) expect(Ticket.last).to have_attributes( title: 'Inline Images Failing?', note: nil, create_article_type_id: 5, create_article_sender_id: 2, article_count: 1, state_id: 2, group_id: group.id, priority_id: 1, owner_id: owner.id, customer_id: User.last.id, cf_custom_dropdown: 'key_2', cf_custom_integer: 999, cf_test_checkbox: true, cf_custom_decimal: '1.1', ) end it 'adds article with inline image' do # rubocop:disable RSpec/MultipleExpectations, RSpec/ExampleLength allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence } expect { process(process_payload) }.to change(Ticket::Article, :count).by(1) expect(Ticket::Article.last).to have_attributes( to: 'info@zammad.org', body: "\n
\n
Inline images in the first article might not be working, see following:
\n
\n
\n", ) end it 'adds correct number of attachments' do allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence } process(process_payload) expect(Ticket::Article.last.attachments.size).to eq 1 end it 'adds attachment content' do # rubocop:disable RSpec/ExampleLength allow(Sequencer::Sequence::Import::Freshdesk::Ticket).to receive(:sequence) { custom_sequence } process(process_payload) expect(Ticket::Article.last.attachments.last).to have_attributes( 'filename' => 'standalone_attachment.png', 'size' => '3', 'preferences' => { 'Content-Type' => 'image/png', 'resizable' => false, } ) end end end