class Observer::Ticket::CloseTime < ActiveRecord::Observer observe 'ticket' def after_update(record) # puts 'check close time' # return if we run import mode return if Setting.get('import_mode') # check if close_time is already set return true if record.close_time # check if ticket is closed now ticket_state = Ticket::State.find( record.ticket_state_id ) ticket_state_type = Ticket::StateType.find( ticket_state.ticket_state_type_id ) return true if ticket_state_type.name != 'closed' # set close_time record.close_time = Time.now # save ticket record.save end end