# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class ReportsController < ApplicationController prepend_before_action { authentication_check(permission: 'report') } # GET /api/reports/config def reporting_config if !Report.enabled? render json: { error: 'Elasticsearch need to be configured!', } return end render json: { config: Report.config, profiles: Report::Profile.list, } end # GET /api/reports/generate def generate get_params = params_all return if !get_params result = {} get_params[:metric][:backend].each do |backend| condition = get_params[:profile].condition if backend[:condition] backend[:condition].merge(condition) else backend[:condition] = condition end next if !backend[:adapter] result[backend[:name]] = backend[:adapter].aggs( range_start: get_params[:start], range_end: get_params[:stop], interval: get_params[:range], selector: backend[:condition], params: backend[:params], timezone: get_params[:timezone], timezone_offset: get_params[:timezone_offset], ) end render json: { data: result } end # GET /api/reports/sets def sets get_params = params_all return if !get_params if !params[:downloadBackendSelected] render json: { error: 'No such downloadBackendSelected param', }, status: :unprocessable_entity return end # get data result = {} content = nil filename = nil get_params[:metric][:backend].each do |backend| next if params[:downloadBackendSelected] != backend[:name] condition = get_params[:profile].condition if backend[:condition] backend[:condition].merge(condition) else backend[:condition] = condition end next if !backend[:adapter] result = backend[:adapter].items( range_start: get_params[:start], range_end: get_params[:stop], interval: get_params[:range], selector: backend[:condition], params: backend[:params], sheet: params[:sheet], timezone: get_params[:timezone], timezone_offset: get_params[:timezone_offset], ) result = { count: 0, ticket_ids: [] } if result.nil? # generate sheet if params[:sheet] content = sheet(get_params[:profile], backend[:display], result) filename = "tickets-#{get_params[:profile].name}-#{backend[:display]}.xls" end break end if content send_data( content, filename: filename, type: 'application/vnd.ms-excel', disposition: 'attachment' ) return end render json: result end def params_all profile = nil if !params[:profiles] && !params[:profile_id] raise Exceptions::UnprocessableEntity, 'No such profiles param' end if params[:profile_id] profile = Report::Profile.find(params[:profile_id]) else params[:profiles].each do |profile_id, active| next if !active profile = Report::Profile.find(profile_id) end end if !profile raise Exceptions::UnprocessableEntity, 'No such active profile' end local_config = Report.config if !local_config || !local_config[:metric] || !local_config[:metric][params[:metric].to_sym] raise Exceptions::UnprocessableEntity, "No such metric #{params[:metric]}" end metric = local_config[:metric][params[:metric].to_sym] if params[:timeRange] == 'realtime' start_at = (Time.zone.now - 60.minutes) stop_at = Time.zone.now range = 'minute' elsif params[:timeRange] == 'day' date = Date.parse("#{params[:year]}-#{params[:month]}-#{params[:day]}").to_s start_at = Time.zone.parse("#{date}T00:00:00Z") stop_at = Time.zone.parse("#{date}T23:59:59Z") range = 'hour' elsif params[:timeRange] == 'week' start_week_at = Date.commercial(params[:year].to_i, params[:week].to_i) stop_week_at = start_week_at.end_of_week start_at = Time.zone.parse("#{start_week_at.year}-#{start_week_at.month}-#{start_week_at.day}T00:00:00Z") stop_at = Time.zone.parse("#{stop_week_at.year}-#{stop_week_at.month}-#{stop_week_at.day}T23:59:59Z") range = 'week' elsif params[:timeRange] == 'month' start_at = Time.zone.parse("#{params[:year]}-#{params[:month]}-01T00:00:00Z") stop_at = Time.zone.parse("#{params[:year]}-#{params[:month]}-#{start_at.end_of_month.day}T23:59:59Z") range = 'day' else start_at = Time.zone.parse("#{params[:year]}-01-01T00:00:00Z") stop_at = Time.zone.parse("#{params[:year]}-12-31T23:59:59Z") range = 'month' end params[:timezone] ||= Setting.get('timezone_default') if params[:timezone].present? && params[:timeRange] != 'realtime' offset = stop_at.in_time_zone(params[:timezone]).utc_offset start_at -= offset stop_at -= offset end { profile: profile, metric: metric, config: local_config, start: start_at, stop: stop_at, range: range, timezone: params[:timezone], timezone_offset: offset, } end def sheet(profile, title, result) params[:timezone] ||= Setting.get('timezone_default') # Create a new Excel workbook temp_file = Tempfile.new('time_tracking.xls') workbook = WriteExcel.new(temp_file) # Add a worksheet worksheet = workbook.add_worksheet worksheet.set_row(0, 18) worksheet.set_column(0, 0, 10) worksheet.set_column(1, 1, 34) worksheet.set_column(2, 2, 10) worksheet.set_column(3, 3, 10) worksheet.set_column(4, 8, 20) worksheet.set_column(11, 0, 20) worksheet.set_column(12, 0, 20) worksheet.set_column(13, 0, 20) # Add and define a format format = workbook.add_format format.set_bold format.set_size(14) format.set_color('black') # Write a formatted and unformatted string, row and column notation. worksheet.write_string(0, 0, "Tickets: #{profile.name} (#{title})", format) format_header = workbook.add_format format_header.set_italic format_header.set_bg_color('gray') format_header.set_color('white') format_time = workbook.add_format(num_format: 'yyyy-mm-dd hh:mm:ss') format_date = workbook.add_format(num_format: 'yyyy-mm-dd') format_footer = workbook.add_format format_footer.set_italic format_footer.set_color('gray') format_footer.set_size(8) worksheet.write_string(2, 0, '#', format_header) worksheet.write_string(2, 1, 'Title', format_header) worksheet.write_string(2, 2, 'State', format_header) worksheet.write_string(2, 3, 'Priority', format_header) worksheet.write_string(2, 4, 'Group', format_header) worksheet.write_string(2, 5, 'Owner', format_header) worksheet.write_string(2, 6, 'Customer', format_header) worksheet.write_string(2, 7, 'Organization', format_header) worksheet.write_string(2, 8, 'Create Channel', format_header) worksheet.write_string(2, 9, 'Sender', format_header) worksheet.write_string(2, 10, 'Tags', format_header) worksheet.write_string(2, 11, 'Created at', format_header) worksheet.write_string(2, 12, 'Updated at', format_header) worksheet.write_string(2, 13, 'Closed at', format_header) # ObjectManager attributes header_column = 14 # needs to be skipped objects = ObjectManager::Attribute.where(editable: true, active: true, to_create: false, object_lookup_id: ObjectLookup.lookup(name: 'Ticket').id) .pluck(:name, :display, :data_type, :data_option) .map { |name, display, data_type, data_option| { name: name, display: display, data_type: data_type, data_option: data_option } } objects.each do |object| worksheet.set_column(header_column, 0, 16) worksheet.write_string(2, header_column, object[:display].capitalize, format_header) header_column += 1 end row = 2 result[:ticket_ids].each do |ticket_id| ticket = Ticket.lookup(id: ticket_id) row += 1 worksheet.write_string(row, 0, ticket.number) worksheet.write_string(row, 1, ticket.title) worksheet.write_string(row, 2, ticket.state.name) worksheet.write_string(row, 3, ticket.priority.name) worksheet.write_string(row, 4, ticket.group.name) worksheet.write_string(row, 5, ticket.owner.fullname) worksheet.write_string(row, 6, ticket.customer.fullname) worksheet.write_string(row, 7, ticket.try(:organization).try(:name)) worksheet.write_string(row, 8, ticket.create_article_type.name) worksheet.write_string(row, 9, ticket.create_article_sender.name) worksheet.write_string(row, 10, ticket.tag_list.join(',')) worksheet.write_date_time(row, 11, time_in_localtime_for_excel(ticket.created_at, params[:timezone]), format_time) worksheet.write_date_time(row, 12, time_in_localtime_for_excel(ticket.updated_at, params[:timezone]), format_time) worksheet.write_date_time(row, 13, time_in_localtime_for_excel(ticket.close_at, params[:timezone]), format_time) if ticket.close_at.present? # Object Manager attributes column = 14 # We already queried ObjectManager::Attributes, so we just use objects objects.each do |object| key = object[:name] case object[:data_type] when 'boolean', 'select' value = ticket.send(key.to_sym) if object[:data_option] && object[:data_option]['options'] && object[:data_option]['options'][ticket.send(key.to_sym)] value = object[:data_option]['options'][ticket.send(key.to_sym)] end worksheet.write_string(row, column, value) when 'datetime' worksheet.write_date_time(row, column, time_in_localtime_for_excel(ticket.send(key.to_sym), params[:timezone]), format_time) if ticket.send(key.to_sym).present? when 'date' worksheet.write_date_time(row, column, ticket.send(key.to_sym).to_s, format_date) if ticket.send(key.to_sym).present? when 'integer' worksheet.write_number(row, column, ticket.send(key.to_sym)) else # for text, integer and tree select worksheet.write_string(row, column, ticket.send(key.to_sym).to_s) end column += 1 end rescue => e Rails.logger.error "SKIP: #{e.message}" end row += 2 worksheet.write_string(row, 0, "#{Translation.translate(current_user.locale, 'Timezone')}: #{params[:timezone]}", format_footer) workbook.close # read file again file = File.new(temp_file, 'r') contents = file.read file.close contents end def time_in_localtime_for_excel(time, timezone) return if time.blank? if timezone.present? offset = time.in_time_zone(timezone).utc_offset time += offset end local_time = time.utc.iso8601.to_s.sub(/Z$/, '') local_time.sub(/T/, ' ') end end