# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/ class Telegram attr_accessor :client =begin check token and return bot attributes of token bot = Telegram.check_token('token') =end def self.check_token(token) api = TelegramAPI.new(token) begin bot = api.getMe() rescue raise 'invalid api token' end bot end =begin set webhool for bot success = Telegram.set_webhook('token', callback_url) returns true|false =end def self.set_webhook(token, callback_url) if callback_url.match?(%r{^http://}i) raise 'webhook url need to start with https://, you use http://' end api = TelegramAPI.new(token) begin api.setWebhook(callback_url) rescue raise 'Unable to set webhook at Telegram, seems to be a invalid url.' end true end =begin create or update channel, store bot attributes and verify token channel = Telegram.create_or_update_channel('token', params) returns channel # instance of Channel =end def self.create_or_update_channel(token, params, channel = nil) # verify token bot = Telegram.check_token(token) if !channel if Telegram.bot_duplicate?(bot['id']) raise 'Bot already exists!' end end if params[:group_id].blank? raise 'Group needed!' end group = Group.find_by(id: params[:group_id]) if !group raise 'Group invalid!' end # generate randam callback token callback_token = if Rails.env.test? 'callback_token' else SecureRandom.urlsafe_base64(10) end # set webhook / callback url for this bot @ telegram callback_url = "#{Setting.get('http_type')}://#{Setting.get('fqdn')}/api/v1/channels_telegram_webhook/#{callback_token}?bid=#{bot['id']}" Telegram.set_webhook(token, callback_url) if !channel channel = Telegram.bot_by_bot_id(bot['id']) if !channel channel = Channel.new end end channel.area = 'Telegram::Bot' channel.options = { bot: { id: bot['id'], username: bot['username'], first_name: bot['first_name'], last_name: bot['last_name'], }, callback_token: callback_token, callback_url: callback_url, api_token: token, welcome: params[:welcome], } channel.group_id = group.id channel.active = true channel.save! channel end =begin check if bot already exists as channel success = Telegram.bot_duplicate?(bot_id) returns channel # instance of Channel =end def self.bot_duplicate?(bot_id, channel_id = nil) Channel.where(area: 'Telegram::Bot').each do |channel| next if !channel.options next if !channel.options[:bot] next if !channel.options[:bot][:id] next if channel.options[:bot][:id] != bot_id next if channel.id.to_s == channel_id.to_s return true end false end =begin get channel by bot_id channel = Telegram.bot_by_bot_id(bot_id) returns true|false =end def self.bot_by_bot_id(bot_id) Channel.where(area: 'Telegram::Bot').each do |channel| next if !channel.options next if !channel.options[:bot] next if !channel.options[:bot][:id] return channel if channel.options[:bot][:id].to_s == bot_id.to_s end nil end =begin generate message_id for message message_id = Telegram.message_id(message) returns message_id # 123456@telegram =end def self.message_id(params) message_id = nil %i[message edited_message].each do |key| next if !params[key] next if !params[key][:message_id] message_id = params[key][:message_id] break end if message_id %i[message edited_message].each do |key| next if !params[key] next if !params[key][:chat] next if !params[key][:chat][:id] message_id = "#{message_id}.#{params[key][:chat][:id]}" end end if !message_id message_id = params[:update_id] end "#{message_id}@telegram" end =begin client = Telegram.new('token') =end def initialize(token) @token = token @api = TelegramAPI.new(token) end =begin client.message(chat_id, 'some message') =end def message(chat_id, message) return if Rails.env.test? @api.sendMessage(chat_id, message) end def user(params) { id: params[:message][:from][:id], username: params[:message][:from][:username], first_name: params[:message][:from][:first_name], last_name: params[:message][:from][:last_name] } end def to_user(params) Rails.logger.debug 'Create user from message...' Rails.logger.debug params.inspect # do message_user lookup message_user = user(params) auth = Authorization.find_by(uid: message_user[:id], provider: 'telegram') # create or update user login = message_user[:username] || message_user[:id] user_data = { login: login, firstname: message_user[:first_name], lastname: message_user[:last_name], } if auth user = User.find(auth.user_id) user.update!(user_data) else if message_user[:username] user_data[:note] = "Telegram @#{message_user[:username]}" end user_data[:active] = true user_data[:role_ids] = Role.signup_role_ids user = User.create(user_data) end # create or update authorization auth_data = { uid: message_user[:id], username: login, user_id: user.id, provider: 'telegram' } if auth auth.update!(auth_data) else Authorization.create(auth_data) end user end def to_ticket(params, user, group_id, channel) UserInfo.current_user_id = user.id Rails.logger.debug 'Create ticket from message...' Rails.logger.debug params.inspect Rails.logger.debug user.inspect Rails.logger.debug group_id.inspect # prepare title title = '-' %i[text caption].each do |area| next if !params[:message] next if !params[:message][area] title = params[:message][area] break end if title == '-' %i[sticker photo document voice].each do |area| begin next if !params[:message] next if !params[:message][area] next if !params[:message][area][:emoji] title = params[:message][area][:emoji] break rescue # just go ahead title end end end if title.length > 60 title = "#{title[0, 60]}..." end # find ticket or create one state_ids = Ticket::State.where(name: %w[closed merged removed]).pluck(:id) ticket = Ticket.where(customer_id: user.id).where.not(state_id: state_ids).order(:updated_at).first if ticket # check if title need to be updated if ticket.title == '-' ticket.title = title end new_state = Ticket::State.find_by(default_create: true) if ticket.state_id != new_state.id ticket.state = Ticket::State.find_by(default_follow_up: true) end ticket.save! return ticket end ticket = Ticket.new( group_id: group_id, title: title, state_id: Ticket::State.find_by(default_create: true).id, priority_id: Ticket::Priority.find_by(default_create: true).id, customer_id: user.id, preferences: { channel_id: channel.id, telegram: { bid: params['bid'], chat_id: params[:message][:chat][:id] } }, ) ticket.save! ticket end def to_article(params, user, ticket, channel, article = nil) if article Rails.logger.debug 'Update article from message...' else Rails.logger.debug 'Create article from message...' end Rails.logger.debug params.inspect Rails.logger.debug user.inspect Rails.logger.debug ticket.inspect UserInfo.current_user_id = user.id if article article.preferences[:edited_message] = { message: { created_at: params[:message][:date], message_id: params[:message][:message_id], from: params[:message][:from], }, update_id: params[:update_id], } else article = Ticket::Article.new( ticket_id: ticket.id, type_id: Ticket::Article::Type.find_by(name: 'telegram personal-message').id, sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, from: user(params)[:username], to: "@#{channel[:options][:bot][:username]}", message_id: Telegram.message_id(params), internal: false, preferences: { message: { created_at: params[:message][:date], message_id: params[:message][:message_id], from: params[:message][:from], }, update_id: params[:update_id], } ) end # add article if params[:message][:photo] # find photo with best resolution for us photo = nil max_width = 650 * 2 last_width = 0 last_height = 0 params[:message][:photo].each do |file| if !photo photo = file last_width = file['width'].to_i last_height = file['height'].to_i end next unless file['width'].to_i < max_width && last_width < file['width'].to_i photo = file last_width = file['width'].to_i last_height = file['height'].to_i end if last_width > 650 last_width = (last_width / 2).to_i last_height = (last_height / 2).to_i end # download image result = download_file(photo['file_id']) if !result.success? || !result.body raise "Unable for download image from telegram: #{result.code}" end body = "" if params[:message][:caption] body += "
#{params[:message][:caption].text2html}" end article.content_type = 'text/html' article.body = body article.save! return article end # add document if params[:message][:document] thumb = params[:message][:document][:thumb] body = ' ' if thumb width = thumb[:width] height = thumb[:height] result = download_file(thumb['file_id']) if !result.success? || !result.body raise "Unable for download image from telegram: #{result.code}" end body = "" end document_result = download_file(params[:message][:document][:file_id]) article.content_type = 'text/html' article.body = body article.save! Store.remove( object: 'Ticket::Article', o_id: article.id, ) Store.add( object: 'Ticket::Article', o_id: article.id, data: document_result.body, filename: params[:message][:document][:file_name], preferences: { 'Mime-Type' => params[:message][:document][:mime_type], }, ) return article end # voice if params[:message][:voice] body = ' ' if params[:message][:caption] body = "
#{params[:message][:caption].text2html}" end document_result = download_file(params[:message][:voice][:file_id]) article.content_type = 'text/html' article.body = body article.save! Store.remove( object: 'Ticket::Article', o_id: article.id, ) Store.add( object: 'Ticket::Article', o_id: article.id, data: document_result.body, filename: params[:message][:voice][:file_path] || "audio-#{params[:message][:voice][:file_id]}.ogg", preferences: { 'Mime-Type' => params[:message][:voice][:mime_type], }, ) return article end if params[:message][:sticker] emoji = params[:message][:sticker][:emoji] thumb = params[:message][:sticker][:thumb] body = ' ' if thumb width = thumb[:width] height = thumb[:height] result = download_file(thumb['file_id']) if !result.success? || !result.body raise "Unable for download image from telegram: #{result.code}" end body = "" article.content_type = 'text/html' elsif emoji article.content_type = 'text/plain' body = emoji end article.body = body article.save! if params[:message][:sticker][:file_id] document_result = download_file(params[:message][:sticker][:file_id]) Store.remove( object: 'Ticket::Article', o_id: article.id, ) Store.add( object: 'Ticket::Article', o_id: article.id, data: document_result.body, filename: params[:message][:sticker][:file_name] || "#{params[:message][:sticker][:set_name]}.webp", preferences: { 'Mime-Type' => 'image/webp', # mime type is not given from Telegram API but this is actually WebP }, ) end return article end # text if params[:message][:text] article.content_type = 'text/plain' article.body = params[:message][:text] article.save! return article end raise 'invalid action' end def to_group(params, group_id, channel) # begin import Rails.logger.debug 'import message' # map channel_post params to message if params[:channel_post] return if params[:channel_post][:new_chat_title] # happens when channel title is renamed, we use [:chat][:title] already, safely ignore this. # note: used .blank? which is a rails method. empty? does not work on integers (values like date, width, height) to check. # need delete_if to remove any empty hashes, .compact only removes keys with nil values. params[:message] = { document: { file_name: params.dig(:channel_post, :document, :file_name), mime_type: params.dig(:channel_post, :document, :mime_type), file_id: params.dig(:channel_post, :document, :file_id), file_size: params.dig(:channel_post, :document, :filesize), thumb: { file_id: params.dig(:channel_post, :document, :thumb, :file_id), file_size: params.dig(:channel_post, :document, :thumb, :file_size), width: params.dig(:channel_post, :document, :thumb, :width), height: params.dig(:channel_post, :document, :thumb, :height) }.compact }.delete_if { |_, v| v.blank? }, voice: { duration: params.dig(:channel_post, :voice, :duration), mime_type: params.dig(:channel_post, :voice, :mime_type), file_id: params.dig(:channel_post, :voice, :file_id), file_size: params.dig(:channel_post, :voice, :file_size) }.compact, sticker: { width: params.dig(:channel_post, :sticker, :width), height: params.dig(:channel_post, :sticker, :height), emoji: params.dig(:channel_post, :sticker, :emoji), set_name: params.dig(:channel_post, :sticker, :set_name), file_id: params.dig(:channel_post, :sticker, :file_id), file_path: params.dig(:channel_post, :sticker, :file_path), thumb: { file_id: params.dig(:channel_post, :sticker, :thumb, :file_id), file_size: params.dig(:channel_post, :sticker, :thumb, :file_size), width: params.dig(:channel_post, :sticker, :thumb, :width), height: params.dig(:channel_post, :sticker, :thumb, :file_id), file_path: params.dig(:channel_post, :sticker, :thumb, :file_path) }.compact }.delete_if { |_, v| v.blank? }, chat: { id: params.dig(:channel_post, :chat, :id), first_name: params.dig(:channel_post, :chat, :title), last_name: 'Channel', username: "channel#{params.dig(:channel_post, :chat, :id)}" }, from: { id: params.dig(:channel_post, :chat, :id), first_name: params.dig(:channel_post, :chat, :title), last_name: 'Channel', username: "channel#{params.dig(:channel_post, :chat, :id)}" }, caption: (params.dig(:channel_post, :caption) ? params.dig(:channel_post, :caption) : {}), date: params.dig(:channel_post, :date), message_id: params.dig(:channel_post, :message_id), text: params.dig(:channel_post, :text), photo: (params[:channel_post][:photo].map { |photo| { file_id: photo[:file_id], file_size: photo[:file_size], width: photo[:width], height: photo[:height] } } if params.dig(:channel_post, :photo)) }.delete_if { |_, v| v.blank? } params.delete(:channel_post) # discard unused :channel_post hash end # checks if the channel post is being edited, and map it when it is if params[:edited_channel_post] # updates on telegram can only be on messages, no attachments params[:edited_message] = { chat: { id: params.dig(:edited_channel_post, :chat, :id), first_name: params.dig(:edited_channel_post, :chat, :title), last_name: 'Channel', username: "channel#{params.dig(:edited_channel_post, :chat, :id)}" }, from: { id: params.dig(:edited_channel_post, :chat, :id), first_name: params.dig(:edited_channel_post, :chat, :title), last_name: 'Channel', username: "channel#{params.dig(:edited_channel_post, :chat, :id)}" }, date: params.dig(:edited_channel_post, :date), edit_date: params.dig(:edited_channel_post, :edit_date), message_id: params.dig(:edited_channel_post, :message_id), text: params.dig(:edited_channel_post, :text) } params.delete(:edited_channel_post) # discard unused :edited_channel_post hash end # prevent multible update if !params[:edited_message] return if Ticket::Article.find_by(message_id: Telegram.message_id(params)) end # update article if params[:edited_message] article = Ticket::Article.find_by(message_id: Telegram.message_id(params)) return if !article params[:message] = params[:edited_message] user = to_user(params) to_article(params, user, article.ticket, channel, article) return article end # send welcome message and don't create ticket text = params[:message][:text] if text.present? && text =~ %r{^/start} message(params[:message][:chat][:id], channel.options[:welcome] || 'You are welcome! Just ask me something!') return # find ticket and close it elsif text.present? && text =~ %r{^/end} user = to_user(params) ticket = Ticket.where(customer_id: user.id).order(:updated_at).first ticket.state = Ticket::State.find_by(name: 'closed') ticket.save! return end ticket = nil # use transaction Transaction.execute(reset_user_id: true) do user = to_user(params) ticket = to_ticket(params, user, group_id, channel) to_article(params, user, ticket, channel) end ticket end def from_article(article) message = nil Rails.logger.debug "Create telegram personal message from article to '#{article[:to]}'..." message = {} # TODO: create telegram message here Rails.logger.debug message.inspect message end def get_state(channel, telegram_update, ticket = nil) message = telegram_update['message'] message_user = user(message) # no changes in post is from page user it self if channel.options[:bot][:id].to_s == message_user[:id].to_s if !ticket return Ticket::State.find_by(name: 'closed') if !ticket end return ticket.state end state = Ticket::State.find_by(default_create: true) return state if !ticket return ticket.state if ticket.state.id == state.id Ticket::State.find_by(default_follow_up: true) end def download_file(file_id) document = @api.getFile(file_id) url = "https://api.telegram.org/file/bot#{@token}/#{document['file_path']}" UserAgent.get( url, {}, { open_timeout: 20, read_timeout: 40, }, ) end end