# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ require 'builder' class Integration::SipgateController < ApplicationController # notify about inbound call / block inbound call def in http_log_config facility: 'sipgate.io' return if !configured? if params['event'] == 'newCall' config = Setting.get('sipgate_config') config_inbound = config[:inbound] || {} block_caller_ids = config_inbound[:block_caller_ids] || [] # check if call need to be blocked block_caller_ids.each { |item| next unless item[:caller_id] == params['from'] xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response(onHangup: url, onAnswer: url) do xml.Reject('reason' => 'busy') end send_data content, type: 'application/xml; charset=UTF-8;' #params['Reject'] = 'busy' params['comment'] = 'reject, busy' if params['user'] params['comment'] = "#{params['user']} -> reject, busy" end update_log(params) return true } end update_log(params) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response(onHangup: url, onAnswer: url) send_data content, type: 'application/xml; charset=UTF-8;' end # set caller id of outbound call def out http_log_config facility: 'sipgate.io' return if !configured? config = Setting.get('sipgate_config') config_outbound = config[:outbound][:routing_table] default_caller_id = config[:outbound][:default_caller_id] xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! # set callerId content = nil to = params[:to] from = nil if to config_outbound.each { |row| dest = row[:dest].gsub(/\*/, '.+?') next if to !~ /^#{dest}$/ from = row[:caller_id] content = xml.Response(onHangup: url, onAnswer: url) do xml.Dial(callerId: from) { xml.Number(params[:to]) } end break } if !content && default_caller_id from = default_caller_id content = xml.Response(onHangup: url, onAnswer: url) do xml.Dial(callerId: default_caller_id) { xml.Number(params[:to]) } end end else content = xml.Response(onHangup: url, onAnswer: url) end send_data content, type: 'application/xml; charset=UTF-8;' if from params['from'] = from end update_log(params) end private def configured? if !Setting.get('sipgate_integration') xml_error('Feature is disable, please contact your admin to enable it!') return false end config = Setting.get('sipgate_config') if !config || !config[:inbound] || !config[:outbound] xml_error('Feature not configured, please contact your admin!') return false end true end def update_log(params) user = params['user'] if params['user'] && params['user'].class == Array user = params['user'].join(', ') end from_comment = nil to_comment = nil preferences = nil if params['direction'] == 'in' to_comment = user from_comment, preferences = update_log_item('from') else from_comment = user to_comment, preferences = update_log_item('to') end comment = nil if params['cause'] comment = params['cause'] end if params['event'] == 'newCall' Cti::Log.create( direction: params['direction'], from: params['from'], from_comment: from_comment, to: params['to'], to_comment: to_comment, call_id: params['callId'], comment: comment, state: params['event'], preferences: preferences, ) elsif params['event'] == 'answer' log = Cti::Log.find_by(call_id: params['callId']) raise "No such call_id #{params['callId']}" if !log log.state = 'answer' log.start = Time.zone.now if user log.to_comment = user end log.comment = comment log.save elsif params['event'] == 'hangup' log = Cti::Log.find_by(call_id: params['callId']) raise "No such call_id #{params['callId']}" if !log if params['direction'] == 'in' && log.state == 'newCall' log.done = false end if params['direction'] == 'in' && log.to_comment == 'voicemail' log.done = false end log.state = 'hangup' log.end = Time.zone.now log.comment = comment log.save else raise "Unknown event #{params['event']}" end end def update_log_item(direction) from_comment_known = '' from_comment_maybe = '' preferences_known = {} preferences_known[direction] = [] preferences_maybe = {} preferences_maybe[direction] = [] caller_ids = Cti::CallerId.lookup(params[direction]) caller_ids.each { |record| if record.level == 'known' preferences_known[direction].push record else preferences_maybe[direction].push record end comment = '' if record.user_id user = User.lookup(id: record.user_id) if user comment += user.fullname end elsif !record.comment.empty? comment += record.comment end if record.level == 'known' if !from_comment_known.empty? from_comment_known += ',' end from_comment_known += comment else if !from_comment_maybe.empty? from_comment_maybe += ',' end from_comment_maybe += comment end } return [from_comment_known, preferences_known] if !from_comment_known.empty? return ["maybe #{from_comment_maybe}", preferences_maybe] if !from_comment_maybe.empty? nil end def xml_error(error) xml = Builder::XmlMarkup.new(indent: 2) xml.instruct! content = xml.Response() do xml.Error(error) end send_data content, type: 'application/xml; charset=UTF-8;', status: 422 end def base_url http_type = Setting.get('http_type') fqdn = Setting.get('fqdn') "#{http_type}://#{fqdn}/api/v1/sipgate" end def url "#{base_url}/#{params['direction']}" end end