# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer observe 'ticket::_article' def after_create(record) # return if we run import mode return if Setting.get('import_mode') # only do send email if article got created via application_server (e. g. not # if article and sender type is set via *.postmaster) return if ApplicationHandleInfo.postmaster? # if sender is customer, do not communicate return if !record.sender_id sender = Ticket::Article::Sender.lookup(id: record.sender_id) return 1 if sender.nil? return 1 if sender['name'] == 'Customer' # only apply for facebook return if !record.type_id type = Ticket::Article::Type.lookup(id: record.type_id) return if type['name'] !~ /\Afacebook/ Delayed::Job.enqueue(Observer::Ticket::Article::CommunicateFacebook::BackgroundJob.new(record.id)) end end