# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::CloseTime < ActiveRecord::Observer observe 'ticket' def before_create(record) _check(record) end def before_update(record) _check(record) end private def _check(record) # return if we run import mode return true if Setting.get('import_mode') # check if close_at is already set return true if record.close_at # check if ticket is closed now return true if !record.state_id state = Ticket::State.lookup(id: record.state_id) state_type = Ticket::StateType.lookup(id: state.state_type_id) return true if state_type.name != 'closed' # set close_at record.close_at = Time.zone.now end end