# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/ class Stats::TicketLoadMeasure def self.generate(user) # owned tickets count = Ticket.where(owner_id: user.id).count # get total open total = Ticket.where(group_id: user.groups.map(&:id), state_id: Ticket::State.by_category('open').map(&:id) ).count average = '-' state = 'good' # if in_process_precent > 80 # state = 'supergood' # elsif in_process_precent > 60 # state = 'good' # elsif in_process_precent > 40 # state = 'ok' # elsif in_process_precent > 20 # state = 'bad' # elsif in_process_precent > 5 # state = 'superbad' # end if count > total total = count end load_measure_precent = (count * 1000) / ((total * 1000) / 100) { average: average, percent: load_measure_precent, state: state, own: count, total: total, } end end